• 한국콘텐츠학회논문지
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• 제15권6호
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• pp.487-498
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• 2015

본 연구는 호텔 직원의 감정노동이 육체적 정신적 스트레스 및 역할 외 행동과 어떠한 인과구조를 형성하는지 실증 분석함으로써, 인사관리 측면의 실무적 정보를 제공하고 육체적 스트레스에 관한 연구의 부재를 해소하는 것에 주목적을 두고 있다. 이를 위해 서울 시내 특1급 호텔 직원으로부터 264개의 표본을 추출하였으며, 주요 분석결과는 다음과 같다. 첫째, 감정노동의 표면적 행위는 육체적 정신적 스트레스에 정(+)의 영향을 미쳤으며, 내면적 행위는 정신적 스트레스에만 부(-)의 효과를 보일 뿐, 육체적 스트레스에는 유의하지 않았다. 둘째, 내면적 행위는 역할 외 행동에 정(+)의 영향력을 보인 반면, 표면적 행위의 효과는 유의미하지 않았다. 셋째, 정신적 스트레스는 역할 외 행동에 부(-)의 영향을 미치는 것으로 확인되었으며, 육체적 스트레스 또한 역할 외 행동에 유의한 효과를 나타냈다. 하지만 육체적 스트레스는 예상된 부(-)의 이론적 부호와는 달리 정(+)의 영향을 도출하였는데, 결론에서는 이러한 결과를 자기 보상 심리에 기초하여 논의하였다.

• 경영과정보연구
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• 제4권
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• pp.201-224
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• 2000

Since Organ(1977) published a paper on the importance of organizational citizenship behavior, studies of organizational citizenship behavior have increased continuously. An exploratory study on the application strategy of organizational citizenship behavior for human resource management is very scarce. Many organizational researchers so far, have focused on investigating in-job behavior. Yet, from a decade, organizational researchers have recognized that in-job behavior alone can not explain sufficiently job performance or organizational effectiveness. Thus, they have paid attention to extra-job behavior, which is generally called as organizational citizenship behavior. Focusing on the importance of human resource management in organizational citizenship behavior, this paper is to examine an exploratory study on the application strategy of organizational citizenship behavior.

• 마케팅과학연구
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• 제17권3호
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• pp.109-132
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• 2007

The present study examines the relationship among relationship quality, organizational commitment, and prosocial behavior. In this study, relationship quality is defined as relationship quality between manager and employee (RQME) and relationship quality between organization and employee (RQOE). The authors also investigate the mediating roles of RQOE and organizational commitment in the conceptual research model. Findings indicate that RQME has a positive and direct effect on RQOE, organizational commitment, and prosocial behavior. The results also show that both RQOE and organizational commitment have a mediating role in the relationship between RQME and prosocial behavior of employees. Finally, the authors found that RQOE influences prosocial behavior through organizational commitment.

• 대한안전경영과학회지
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• 제9권5호
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• pp.147-156
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• 2007

With the radical change of business environment, all service companies' employees are forced to provide many customers with high service quality every day, and the extra role(or organizational citizenship behavior) is more imperative than other industry. The purpose of this paper is to introduce Luthans & Kreitner's Organizational Behavior Modification(OB Mod) model to improve organizational citizenship behavior and service quality. With analyzing the relationships among target behavior(service quality), antecedents(OCB), and consequences(customer satisfaction), this paper reviewed OB Mod's 5 stages; identifying, measuring, functional analysis of the behavior, development of an intervention strategy, evaluation. This model has found to be useful in finding and improving troublesome employee behaviors in USA, but not been verified in Korea. Thus it is recommended to review the difference of organizational culture and practices before introducing the model.

• Journal of Information Technology Applications and Management
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• 제27권6호
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• pp.15-29
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• 2020

Previous studies on the relationship between stress and performance have shown inconsistent results. Thus, this study focused on the effect of challenging stress among the two types of stress types and investigated the nonlinear relationship between the challenging stress and the performance. In particular, performance was divided into job performance, which is related to in-role behavior, and organizational citizenship behavior, which is characterized as extra-role behavior. Empirical results using 222 samples of Chinese workers have showed that challenging stress had a nonlinear relationship with job performance and organizational citizenship behavior. However, it was found that the shape of nonlinear relationship of the challenging stress on job performance and organizational citizenship behavior was slightly different. Finally, the theoretical and practical implications of this paper and future research directions are discussed.

• Ocean Systems Engineering
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• 제10권4호
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• pp.359-371
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• 2020

The performance of a multi-level overtopping wave energy converter (OWEC) has been numerically and experimentally investigated in a two-dimensional wave tank in order to study the effects of opening width of additional reservoirs. The device is a fixed OWEC consisting of an inclined ramp together with several reservoirs at different levels. A particle-based numerical simulation utilizing the Lattice Boltzmann Method (LBM) is used to simulate the flow behavior around the OWEC. Additionally, an experimental model is also built and tested in a small wave flume in order to validate the numerical results. A comparison in energy captured performance between single-level and multi-level devices has been proposed using the hydraulic efficiency. The enhancement of power capture performance is accomplished by increasing an overtopping flow rate captured by the extra reservoirs. However, a noticeably large opening of the extra reservoirs can result in a reduction in the power efficiency. The overtopping flow behavior into the reservoirs is also presented and discussed. Moreover, the results of hydrodynamic performance are compared with a similar study, of which a similar tendency is achieved. Nevertheless, the LBM simulations consume less computational time in both pre-processing and calculating phases.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 International Conference
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• pp.473-478
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• 2007

As customers' participation in B2C e-commerce increases, customers are getting more involved in the delivery of services, which may even go beyond the completion of service transactions. To examine such proactive extra-role online customer behavior, we delve into organizational citizenship behavior framework, which has been recently extended to examine customer citizenship behavior (CCB) in the service market area. Although CCB is vital for online retailing success, MIS and e-commerce research efforts have generally focused on the customer's customer coproduction that are customer in-role behaviors. Moreover, although the effect of information created by anonymous strangers on other customers increase, interpersonal trust research have focused on only the relationship between a seller and a customer. Therefore, this study attempts to answer two research questions: What are motivational factors that affect CCB? How differently do the two kinds of interpersonal trusts (trust in online retailer and trust in customers) influence customers?

• 한국콘크리트학회:학술대회논문집
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• 한국콘크리트학회 1998년도 봄 학술발표회논문집(II)
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• pp.409-414
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• 1998

In this paper, we present the results of finite element analyses pertaining to the mechanical behavior of simply supported skew concrete slab bridges. To investigate the bending behavior of skew concrete slab three skewed slabs are modelled with different plate aspect ratios. In each modelled skew plate, skew angles are varied from 0$^{\circ}$to 45$^{\circ}$ by 5$^{\circ}$interval. It is found that the support reactions at the obtuse corner are remarkably higher than the other support reactions. In the design of skew slab bridge bearings, the capacity of bearing installed at the obtuse corner should be very high or otherwise the spacing between the bearings at this corner must be adjusted appropriately to resist extra high reactions.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2001년도 춘계학술대회 논문집
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• pp.471-474
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• 2001

Recently, due to demands of faster speed and extra features for the chip mounters, there has been ever-demanding needs for the basic technology. Until four or five years ago, chip mounters placing 0.3sec/chip were considered to be in the high speed category, but since then it has become a borderline for categorizing high speed machines capable of placing 0.1sec/chip. In this study, in order to analyze the vibration of head generated by the dynamic behavior of x-frame, FEM model is composed and modal analysis is performed to identify the dynamic characteristics of the structure. Those results are compared with the modal test in order to verify the model. In this paper, Several other factors, such as definition of dynamic accuracy, static accuracy and tolerance of the axis settling range, that might affect the dynamic behavior the head are discussed.

• Nuclear Engineering and Technology
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• 제52권12호
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• pp.2771-2788
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• 2020

Experiments are conducted to study bubble flow behavior during the instability of subcooled boiling under uniform and non-uniform transverse heating. The non-uniform heat distribution introduces nonuniform bubble generation and condensation rates on the heated surface, which is different from the uniform heating. These bubble generation and condensation characteristics introduce a non-uniform local pressure distribution in the transverse direction, which creates an extra non-uniform pressure on the flowing bubbles. Therefore, different bubble flow behavior can be observed between uniform and non-uniform heating conditions. In the uniform heating, bubble velocity fluctuations are low, and the bubbles travel straight along the axial direction. In the non-uniform heating, more fluctuation in the bubble velocity occurs at low mass flow rate and high subcooled inlet temperatures, and reverse flow is observed. Additionally, the bubbles show a zigzag trajectory when they pass through the channel, which indicates the existence of cross flow in the transverse direction.