• Title/Summary/Keyword: Expert Service

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Research on Development of Housing Welfare Program Satisfaction Evaluation Tool -Focusing on housing welfare programs for residents of long-term public rental housing in Seoul-

  • Yoon Hye JUNG;Jung Seok OH
    • The Journal of Economics, Marketing and Management
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    • v.12 no.1
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    • pp.53-64
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    • 2024
  • Purpose: The purpose of this study is to develop a satisfaction evaluation survey tool that reflects the characteristics of the program for housing welfare supported in long-term public rental housing in Seoul. Research design, data and methodology: The main research methods of the study were review of previous studies, literature review, and expert consultation. Results: First, the characteristics of each housing welfare program being promoted by Seoul City were summarized, and the characteristics were reflected in the evaluation survey tool. Second, the SERVOUAL model, a service quality model, was used to measure satisfaction with the housing welfare program and modified to suit the characteristics of the program. Third, an evaluation survey tool was constructed by dividing the evaluation tool into common questions and individual questions, and for the operation and sustainability of the housing welfare program, rather than just evaluating satisfaction, program loyalty was used as a survey item. Fourth, through expert advice, more than 10 evaluation questions for each housing welfare program were revised. Conclusions: The results of future research are expected to be used to prepare practical operation plans through annual monitoring of housing welfare programs and comparative analysis between programs.

A Study on Development of National Examination Security Service (국가시험 보안업무의 발전적 방안연구)

  • Ha, jeong hoon
    • Korean Security Journal
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    • no.55
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    • pp.75-95
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    • 2018
  • The purpose of this study is to find the development of the examination security business plan based on the problem that guards are now aware of examination security service. To achieve the purpose of this study, the interview was conducted by interviewing interviews with five field related graduates and seven field specialists who are currently engaged in the examination for more than six years. The guard who perform national examination security service proposed a development plan of national examination security services as follows. First, the security guards at the national examination must complete an education program suitable for the nature of the workplace. Second, disaster and emergency response training should be added. Third, national examination security guards should be provided with mental training, search equipment and advanced equipment. Fourth, The National Examination Security Service should be specified in the Security Law so that laws and regulations can actively respond. Fifth, the related organization (contracting party) must raise the cost of service according to reality after realizing the property. Sixth, The national security service should ensure that security guards who have completed the security guards' training will be recruited.

A Study on the Effect of Service Quality and Company Characteristics on the Use and Performance of Supporting Projects : Based on online export support business (서비스품질과 기업특성이 지원 사업 활용 및 성과에 미치는 영향 연구 : 온라인 수출지원 사업을 중심으로)

  • Jeong, Bok-Hoon
    • Journal of Digital Convergence
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    • v.18 no.4
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    • pp.45-53
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    • 2020
  • With the advent of the Fourth Industrial Revolution, the central axis of the industry is shifting to SMEs, and online is becoming the center of marketing. In this regard, this study is aimed at the service quality and the characteristics of companies as the factors for the activation of SMEs' online export support projects and their performance creation. The study conducted a survey of companies applied for the government's online export support project. As a result, it was found that the reliability of the service quality and the characteristics of the company (CEO's will, Trade Expert), except for convenience, have a significant effect on the service utilization and performance. Accordingly, in order to revitalize the online export support business of SMEs, it is necessary to improve the human competence of enterprises and the reliability of service quality of supporting institutions. This study is meaningful in that it confirms the importance of the credibility required by the support organization as well as the characteristics for strengthening the capability of the company. However, there are limitations in not reflecting various factors of service quality and company characteristics.

A Study on the Online Service of Cultural Heritage Contents (문화유산 콘텐츠 온라인 서비스에 관한 연구)

  • Park, Ok Nam
    • Journal of Korean Society of Archives and Records Management
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    • v.19 no.1
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    • pp.195-224
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    • 2019
  • Online service has been emphasized in various studies for content uses and diffusion of cultural heritage domain. This study purports to investigate the status of contents organization and information services for online cultural heritage services and to suggest improvement directions. This study conducted case studies and expert interviews based on contents, search systems, additional services, and expansion services. It also suggested an integrated information retrieval service for cultural heritage contents as well as the provision of high-quality content and various types of contents. The flexibility of the search function through the content hierarchy, the expansion of access points through the construction of controlled vocabulary, and authority data were also focused. As an additional service, the study proposed a curation-based, user-customized service, data sets open and share, and user participation.

Designing Processes for Ubiquitous-based Sport Business Model (유비쿼터스 기반 스포츠비즈니스모델 설계과정)

  • In, Sang-Woo
    • Journal of Information Technology Services
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    • v.10 no.4
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    • pp.47-65
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    • 2011
  • Business organizations are asked to create new business models utilizing current technological innovations such as ubiquitous computing technology for developing new domains of business to obtain a competitive advantage and achieve a sustainable development. This study was focused on the processes for developing new and practical business models. The purpose of this study was to propose ubiquitous sport business modeling processes from the modeling framework. In particular, this study focused on developing new, pragmatic, and effective sport business models, and this new type of business is defined as 'u-sport.' For design the business model, extensive literature reviews and case studies were conducted for benchmarking the cases and expert group review was conducted for developing u-sport business model framework. The suggested business modeling processes in this study were consisted of four phases; 1) organization strategy level setting phase, 2) business strategy level setting phase, 3) business structure level setting phase, and 4) service level setting phase. The modeling processes were verified to adapt ubiquitous sport business. This designing and modeling process is expected to play a significant role on enhancing the technology-based business environments as the process mainly focuses on the service and consumer oriented approach rather than technology and suppliers oriented approach. In conclusion, establishing sport business models by adapting the service modeling process will deliver an exponential growth and development of future ubiquitous based industry.

A Study on the Projected Workforce of Home Health Care Specialists in Korea (가정전문간호사 인력 수요추계에 관한 연구)

  • Oh, Pok-Ja
    • Journal of Home Health Care Nursing
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    • v.9 no.1
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    • pp.37-45
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    • 2002
  • Purpose: The purpose of this study was to suggest the projected workforce of home health care specialists in Korea. Method: Need model. ratio methods and expert opinion were used for projecting the number of home health care specialists. Result: 1) In 2002. there are 13 programs which offer one year home health specialist training. From those programs. they produced 3860 registered home health care specialists. 2) In 2002. there are 89 hospitalbased home health service units and 220 active home health care specialists. 3) In case of hospital- based home health service. average of 4 services per month for average of 3 months was assumed as workforce standard. 4) In case of community-based home health service. average of 4 services per month for 12 months was assumed as workforce standard. 5) The number of home health care specialists required to meet the demands for home health care population in 2000 and 2005 was estimated at minimum of 20.361 to maximum of 31.360 and 21.989 to 34.080. respectively. Conclusion: Community home health care agencies are needed to meet the demands of home health care.

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Intelligent Healthcare Service Provisioning Using Ontology with Low-Level Sensory Data

  • Khattak, Asad Masood;Pervez, Zeeshan;Lee, Sung-Young;Lee, Young-Koo
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.5 no.11
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    • pp.2016-2034
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    • 2011
  • Ubiquitous Healthcare (u-Healthcare) is the intelligent delivery of healthcare services to users anytime and anywhere. To provide robust healthcare services, recognition of patient daily life activities is required. Context information in combination with user real-time daily life activities can help in the provision of more personalized services, service suggestions, and changes in system behavior based on user profile for better healthcare services. In this paper, we focus on the intelligent manipulation of activities using the Context-aware Activity Manipulation Engine (CAME) core of the Human Activity Recognition Engine (HARE). The activities are recognized using video-based, wearable sensor-based, and location-based activity recognition engines. An ontology-based activity fusion with subject profile information for personalized system response is achieved. CAME receives real-time low level activities and infers higher level activities, situation analysis, personalized service suggestions, and makes appropriate decisions. A two-phase filtering technique is applied for intelligent processing of information (represented in ontology) and making appropriate decisions based on rules (incorporating expert knowledge). The experimental results for intelligent processing of activity information showed relatively better accuracy. Moreover, CAME is extended with activity filters and T-Box inference that resulted in better accuracy and response time in comparison to initial results of CAME.

e-Science Technologies in Synchrotron Radiation Beamline - Remote Access and Automation (A Case Study for High Throughput Protein Crystallography)

  • Wang Xiao Dong;Gleaves Michael;Meredith David;Allan Rob;Nave Colin
    • Macromolecular Research
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    • v.14 no.2
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    • pp.140-145
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    • 2006
  • E-science refers to the large-scale science that will increasingly be carried out through distributed global collaborations enabled by the Internet. The Grid is a service-oriented architecture proposed to provide access to very large data collections, very large scale computing resources and remote facilities. Web services, which are server applications, enable online access to service providers. Web portal interfaces can further hide the complexity of accessing facility's services. The main use of synchrotron radiation (SR) facilities by protein crystallographers is to collect the best possible diffraction data for reasonably well defined problems. Significant effort is therefore being made throughout the world to automate SR protein crystallography facilities so scientists can achieve high throughput, even if they are not expert in all the techniques. By applying the above technologies, the e-HTPX project, a distributed computing infrastructure, was designed to help scientists remotely plan, initiate and monitor experiments for protein crystallographic structure determination. A description of both the hardware and control software is given together in this paper.

Evaluation of Health Information Service on the Internal and External Weather Agency Web sites (국내외 기상 관련 웹사이트의 건강정보서비스 평가분석)

  • Oh, Jin-A;Kim, Heon-Ae
    • Atmosphere
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    • v.20 no.2
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    • pp.101-109
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    • 2010
  • The service of health information was provided through internal and external weather agency web sites. The purpose of this study was to analyze current status of the weather agency web sites dealing with health information in the internet, and to evaluate their contents and technical aspects. The evaluation tool consisted of five area (appropriateness, accessibility, supportiveness, feedback, and continuance) with nineteen items. For the public confidence, web sites were limited to national meteorological administration and representative weather agencies. The evaluating web sites were fourteen from eight countries. The evaluation scores of fourteen web sites were 37.8 out of 53.0 in total. Each subcategory score were 5-12 out of 12 in appropriate, 4-12 out of 12 in accessibility, 4-10 out of 11 in supportiveness, 2-8 out of 9 in feedback, and 2-8 out of 9 in continuance. The score of feedback was the lowest. Survey results indicated that Korean Meteorological Administration homepage was middle status compared with the others in side of depth of health information and feedback from expert. Climate change affect human health, so it will be possible to prevent some disease at first through climate information. It should be developed to provide high quality health information and system related climate on KMA homepage.

Essential technical and intellectual abilities for autonomous mobile service medical robots

  • Rogatkin, Dmitry A.;Velikanov, Evgeniy V.
    • Advances in robotics research
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    • v.2 no.1
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    • pp.59-68
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    • 2018
  • Autonomous mobile service medical robots (AMSMRs) are one of the promising developments in contemporary medical robotics. In this study, we consider the essential technical and intellectual abilities needed by AMSMRs. Based on expert analysis of the behavior exhibited by AMSMRs in clinics under basic scenarios, these robots can be classified as intellectual dynamic systems acting according to a situation in a multi-object and multi-agent environment. An AMSMR should identify different objects that define the presented territory (rooms and paths), different objects between and inside rooms (doors, tables, and beds, among others), and other robots. They should also identify the means for interacting with these objects, people and their speech, different information for communication, and small objects for transportation. These are included in the minimum set required to form the internal world model in an AMSMR. Recognizing door handles and opening doors are some of the most difficult problems for contemporary AMSMRs. The ability to recognize the meaning of human speech and actions and to assist them effectively are other problems that need solutions. These unresolved issues indicate that AMSMRs will need to pass through some learning and training programs before starting real work in hospitals.