• 보건의료산업학회지
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• 제7권4호
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• pp.33-47
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• 2013

The purpose of this study is to identify the important factors of education service quality and to develop the evaluation instrument in learning facilities for care workers. This study was processed as four steps. First, the important factors were confirmed through literature reviews and the expert board discussions. Second, the evaluation instrument was developed and validity & reliability of the instrument were checked by factor analysis and Cronbach's ${\alpha}$. Lastly, the instrument was rechecked by the expert board in language usages and importance of the items. The results indicated that the important quality factors were divided with infrastructure and service process. Especially, the process contained providing appropriate education information & counseling, providing appropriate contract & paying fees, keeping specified service principles and so on. The study instrument was developed with 28 items. This instrument will be helpful to improve the education service quality. Besides, the staffs must continuously try to improve and manage their education services using the results of this kind of evaluation instrument.

• 영어어문교육
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• 제17권4호
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• pp.339-356
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• 2011

This study explored pre-service English teachers' participation in the development of a rubric and examined evaluation of their own English poetry. The current study would investigate: 1) the pre-service English teachers' perception as a rubric developer and self-evaluator, 2) the number of analytic area that the participants included in their rubrics and the scoring scheme that they designed in their rubrics, and 3) the inter-rater differences between self-assessemnt and expert-assessment across analytic areas. Twenty-four EFL learners participated in the current study. The researchers analyzed the learners' own English poetry, their field notes which contained the process of their writing, their rubrics, scores of self-assessment, and expert raters' scores. The results revealed that learners showed positive responses on learner-directed assessment, that 'content' is the most important area, and that inter-rater difference is small across all analytic areas.

• 한국과학예술포럼
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• 제20권
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• pp.135-146
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• 2015

The purpose of this research is to highlight the importance of customer experience relating to servitization of manufacturing and to develop an index to analyze customer experience management. It occurred that customer experience management analysis should perform in diverse dimensions to get higher customer satisfaction. Following to this idea, new idex is designed : CEMC(Customer Experience Management Competency scale). CEMC includes three parties which are internal expert, external expert and customer, as evaluators of the appraisal. Each evaluator participates in the inspection about customer experience management through a questionnaire which composed four sections : Product and service, Business process, Culture and Asset. Researchers apply this index to one small manufacturing business and analyze the state of customer experience management. The result would be a reference for building strategy and align inside organization.

• 조명전기설비학회논문지
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• 제17권3호
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• pp.87-94
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• 2003

배전계통에서의 사고 발생시 정전으로 인한 수용가의 손실을 최소로 하기 위하여 정전구역에 대한 신속한 복구가 이루어져야 한다. 본 논문에서는 배전계통의 정전복구를 위한 전문가 시스템을 제안하였다. 제안된 전문가 시스템은 복구과정에서 전문가의 경험적 규칙을 이용함으로써 복구에 소요되는 스위칭 횟수를 최소화 하도록 하였다. 복구 과정은 일반적인 위상구조 지식 기반의 응용을 통해 전문가 시스템의 상태공간에서 타당한 경로를 찾는 문제로 표현하였다. 또한, 다양한 배전계통 구조를 고려하기 위해 다중 부하절체 기법을 제안하였다.

• Educational Technology International
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• 제7권1호
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• pp.21-37
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• 2006

This paper focuses on finding out visualization process by means of VTA(Visual Task Analysis) of expert teachers' simple task. Findings indicate teachers have coding schema of performing visual task as such; (a) the analyzing by reading and some activities in the task text, (b) conceptualizing or understanding in his/her own way, (c) the explaining of the action or product, (d) the searching by thinking or finding, (e) the decision of visualizing of the task. Expert teachers tried to visualize in the form of abstract graph, and to omit the object which was not directly related to the topic at the pilot study. VAT based on ground theory and protocol analysis was developed and performed. This case study suggests that an additional study for searching a guide and method might be beneficial for conducting a visual task analysis.

• 서비스연구
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• 제1권1호
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• pp.81-90
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• 2011

대학을 졸업한 고학력 청년층의 실업은 우리사회에 고용불안을 더욱 악화 시키고 있다. 그럼에도 불구하고, 기존의 대학에서 이루어지고 있는 취업진로지도 교육은 여전히 학생들의 취업에 직접적인 효과를 얻기에는 부실하고, 단순히 정보 전달의 기능만을 갖추고 있어서 대학생들이 졸업 후 산업체의 요구에 부응하지 못하고 있다고 평가된다. 그러므로 본 논문에서는 취업진로지도를 위한 멘토링 서비스를 제안하였다. 제안하는 멘토링 서비스는 취업진로지도와 대학생활지도를 기반으로 프로세스를 운영하도록 한다. 그리고 전문가평가와 현장평가가 수시로 이루어져서 체계적이고 지속적인 멘토링 활동이 이루어지도록 하였다. 이러한 취업진로지도를 위한 멘토링 서비스 모델은 대학을 졸업하고 낮은 이직률은 물론 대학의 취업률 향상에 도움이 될 것으로 기대한다.

• 벤처창업연구
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• 제12권5호
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• pp.141-162
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• 2017

IMF 외환위기 이후 기업의 주기적인 구조조정과 최근 경기 불황의 지속에 따른 명예퇴직, 조기퇴직이 증가하고, 고용 없는 경제성장으로 기업의 신규채용이 증가하지 않는다. 본 연구는 이러한 창업시장이 확대되는 사회적, 경제적 환경과 프랜차이즈 산업의 장 단점 및 산업환경에 따른 기회와 위기에 주목하여 외식프랜차이즈를 중심으로 SWOT요인의 상대적 중요도와 우선순위를 제안하고자 한다. 연구방법으로는 SWOT요인들의 중요도를 분석하기 위해 AHP분석과 ANP분석을 실시하였으며 호환성에 문제가 없어 AHP 분석 결과를 활용하여 중요도 분석을 하였다. 분석결과 첫째, SWOT 분석에서 내부적 요인 중 강점요인을 약점요인보다 중요하게 생각하고 있으며 외부적 요인 중 기회요인을 위기요인보다 중요하게 생각하고 있는 것으로 나타났다. 이는 국내 외식프랜차이즈 사업이 갖는 약점요인과 위기요인이 있긴 하지만 이러한 부정적인 요인보다는 강점요인과 기회요이 갖는 긍정적인 점을 더 중요하게 판단하여 국내 외식프랜차이즈의 전체적인 성장 가능성을 높이 평가한 결과라 할 것이다. 둘째, 강점요인 중에서는 업체그룹은 검증된 비즈니스모델 사용으로 사업안정화(S3)가 가장 중요도가 높았으며 전문가그룹은 가맹본부의 표준화된 제품(서비스) 및 경영지원(S2)이 가장 중요도가 높았다. 셋째, 약점요인 중에는 가맹본부와의 불리한 지위에서 협상 및 해결(W3)과 계약기간 내 계약파기 어려움과 파기 시 막대한 손실발생(W4)의 중요도 합계가 60%에 이른다. 넷째, 기회요인 중에서는 라이프 스타일, 가치관, 소비의식 구조의 변화(O3)가 압도적으로 중요하게 나왔다. 다섯째, 위기요인 중에서는 소비시장이 다양화에 따른 고객의 욕구변화(T1)를 가장 중요하게 생각하는 것으로 나타났다. 향후 다양하게 변할 소비자의 욕구를 어떻게 만족시킬 것인가가 국내 외식프랜차이즈의 위기를 극복하는 가장 중요한 요인임을 반증하고 있다 할 것이다.

• 대한약침학회지
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• 제25권1호
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• pp.15-23
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• 2022

Objectives: This study aims to develop a community care model in traditional Korean medicine (TKM) by developing a community care participation model for the health of the elderly and deriving tasks to implement it. Methods: This study implemented a group interview with experts. A fact-finding survey was conducted targeting 16 local governments that are implementing a leading project to identify the status of TKM service provision and welfare service linkage in all regions. An expert group interview (FGI) targeted public and private sector experts for each job role, the former represented by those in charge of the central government's health care policy and administrative delivery system, and the latter by professors majoring in social welfare, professors majoring in health, and local TKM societies. After forming the expert groups, three expert group interviews were conducted. Results: Through collective interviews with experts, a model for providing TKM and welfare services in community integrated care was derived by dividing it into local and central government levels. The strategies and tasks for promoting TKM-oriented health welfare services were derived from 3 strategies, 8 tasks, and 20 detailed tasks. Conclusion: The core direction of the TKM health care model is the region-centered provision of TKM and welfare services. To this end, policy support for the use and linkage of health care service resources is required at the central government level, and linkage and provision of health welfare services centered on TKM are necessary through linkage and convergence between service subjects and between government health care projects.

• 한국과학교육학회지
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• 제22권5호
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• pp.1082-1102
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• 2002

Most of comparative studies in science teacher education so far have been conducted in terms of teacher education policy, pre- and in-service training system and curriculum, and certificate system. While such superficial information can be readily obtainable, it does not necessarily enable us to make access to reality of science teachers' professional development in respective countries, because practice in professional development among science teachers is deeply embedded into respective socio-cultural environment or climate. In order to get information on reality in science teachers' professional development, alternative approaches of research should be developed. This paper aims at pursuing an alternative way to approach reality of Japanese science teachers' professional development. An email survey of free description method with 29 in-service science teachers with a variety of years of experience in Ibaraki Prefecture, Japan, revealed that Japanese science teachers have developed their expertise through very close daily-based communication with their peer science teachers. At least, within their consciousness, neither formal in-service training programs, nor pre-service training programs have had much stronger effects on their professional development than such non-formal, daily-based, deep, apprenticeship-typed or in some sense, family-typed communication. The results suggest that in order to conduct meaningful comparative studies, we should take much more attention to how to make access to reality of science teachers' professional development.

• 대한치과의사협회지
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• 제58권4호
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• pp.214-221
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• 2020

This study examines the ethical situations of the dental profession of Korea and the current state of dental ethics education in dental colleges of U.S. to identify the necessity of professionalism and expert ethics. We propose the 'Making Good Dental Clinic Checklist' for improving ethical awareness and behavior, designed by the Good Dental Clinic Group of Dental Service International. This is based on our clinical experiences and our experience of translating Dental Ethics at Chairside into Korean.