• 한국게임학회 논문지
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• 제10권5호
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• pp.3-13
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• 2010

본 논문은 게임적 행위, 게임적 체험, 게임적 인간이라는 일련의 과정에 주목한다. 현대에서의 게임의 강력한 효과는 게임적 인간이라는 새로운 인간형을 생산하고 있다. 특히 체감형 게임의 형태는 그것의 매체적 특질에 의해 가장 강력한 효과를 발생시킬 수 있다는 점에서 논의의 주요한 대상으로 삼는다. 본 논문에서는 우선 체감형 게임에서의 체험을 분석하고, 체감형 게임이 담지하고 있는 게임-공간의 확장성을 탐구한다. 그리고 체감형 게임이 생성하고 있는 새로운 게임적 인간을 '게임적 신인류'로 개념화한다. 이러한 논의는 체감형 게임이 가속화시킨 다양한 사회적 현상에 대해 새로운 해석을 반영하여 그것의 사회적 의미를 도출해 보기 위한 시도이다.

• 한국게임학회 논문지
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• 제11권4호
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• pp.37-48
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• 2011

최근 많은 사람들이 온라인 게임을 즐김에 따라 플레이어의 온라인 게임 이용 시간을 늘리기 위해 새로운 형태의 다양한 게임을 시장에 출시하고 있다. 하지만 왜 플레이어가 온라인 게임을 지속적으로 플레이하는지에 대한 연구는 그렇게 많지 않다. 본 연구는 플레이어의 온라인 게임 이용 시간의 주요한 요인이 되는 즐거운 경험의 이유를 분석하고자 한다. 이를 위해 본 연구에서는 몰입의 경험과 고객충성도간의 관계를 기초로 몰입을 증가시키기 위한 내적, 외적 보상의 종류에 대해 분석하였다. 먼저 Personal Interaction을 통해 플레이어가 얻고자 하는 외적 보상은 문제해결에 따른 보상의 형평성이며, 이를 통해 플레이어는 현재 자신이 목표성취를 잘 하고 있다고 느끼는 인지적 성과를 높게 경험하는 것으로 분석되었다. 두 번째, Social Interaction을 통해 플레이어는 타 플레이어로부터 긍정적인 평가를 받기를 원하며, 이를 통해 자아존중감이 높아지는 것으로 분석되었다. 결국 인지적 성과와 자아존중감은 온라인 게임을 통해 플레이어에게 몰입을 경험하게 만드는 주요한 요인이며, 이를 통해 게임을 계속 이용하겠다는 고객 충성도가 높아진다는 것을 알 수 있었다.

• 한국게임학회 논문지
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• 제12권2호
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• pp.15-29
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• 2012

동작인식 인터페이스를 적용한 헬스게임이 대중화에 성공하면서 체감형 헬스게임의 성과를 결정하는 요인에 대한 연구는 이론 및 실용적으로 중요한 의미를 갖는다. 본 연구는 체감형 헬스게임의 성과를 예측하기 위해 대학생 200명을 대상으로 실험연구와 설문조사를 결합한 플레이테스트 방법을 이용하여 몰입, 실재감과 사회인지 요인의 효과를 검증하고자 하였다. 첫째 사회인지요인인 자기효능감은 헬스게임의 기능적 만족도에 유의미하게 영향을 미치는 것으로 나타났다. 둘째로 몰입경험은 가설에서 설정된 방향대로 기능적 만족도와 오락적 만족 모두에 직접적인 영향을 미치는 것으로 확인되었다. 셋째로 실재감경험은 헬스게임의 기능적 만족도에는 직접적인 영향을 미치는 것으로 나타났으나 오락적 만족도에는 유의미한 영향을 주지 않는 것으로 나타났다. 넷째로 기능적 만족도는 오락적 만족도와 미래 이용의도에 유의미한 영향을 미치는 것으로 나타났고 오락적 만족도 역시 이용의도에 영향을 미치는 것으로 나타났다. 따라서 기존의 디지털게임의 사용자경험과 자기효능감이 게임성과에 미치는 효과에 대한 이론적 명제들이 체감형 헬스게임에도 적용될 수 있다는 점을 확인함으로써 개념과 이론의 확장성에 기여하고 있다.

• 한국IT서비스학회지
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• 제22권5호
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• pp.17-30
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• 2023

A company's sustainable growth is a very important goal, and for this purpose, the company's business model is changing into a convergence of products and services. The purpose of PS-Offering is to maintain a long-term relationship with customers, and customer experience management is necessary for this. This study presents a service design methodology that can support customer experience management of the PS-Offering business model. The experience management portfolio analysis methodology consists of four steps: 1. Deriving service encounter through customer journey maps; 2. Identify the service structure of each service encounter in three forms (FFC, FSC, FSE). 3. Analyze the customer's emotional variables, that is, customer experience, at each service encounter, Finally, 4. After plotting the level of customer experience at the service encounter, the analysis is conducted with a customer experience management portfolio that seeks future strategic plans for this. The methodology presented in this study will help in the service design of the service encounter unit centered on customer experience. And it will improve the financial performance of the company by raising the service level of the business model.

• 한국IT서비스학회지
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• 제8권1호
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• pp.29-45
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• 2009

In this research, a model to measure the correlation between the performance of customer contact center and the business performance is developed using the well-known model, the market damage model of TARP. Three hypotheses are suggested and verified using real customer profit data and customer access data of the Industrial bank of Korea. As a result of this research, we know that there is a positive relation between increase of business profit and contact experience of customers to customer contact center. Also, customer satisfaction level for customer contact center contact experience is positively correlated with increase of business profit of the company. However, we could not find a meaningful correlation result between number of contacts to customer contact center and the business profit. Although this study is based on a particular one company data, the analyzation framework can be applicable to other banking companies for showing relations between performance of customer contact center and business profit of the company.

• 한국간호교육학회지
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• 제19권4호
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• pp.617-626
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• 2013

Purpose: This study was to investigate the effect of nurses' core competencies and cognition of job competency of senior nurses on work performance. Methods: Three hundred two nurses participated in the study. The collected data were analyzed with SPSS/WIN 20.0. Frequency, t-test, ANOVA and stepwise multiple regression were utilized. Results: The level of nurses' core competencies was 3.65 (${\pm}.40$) points, cognition of job competency of senior nurses was 4.02 (${\pm}.60$) points, and work performance was 4.04 (${\pm}.55$) points. In accordance with the participant's general characteristics, work performance was found to be significant in their age, marital status, educational level, total clinical experience, length of time on the present ward, and their income. Cognition of job competency of senior nurses was found to be the most effective factor in work performance, followed by core competencies and total clinical experience, and these factors accounted for 63.4%. Conclusion: The study suggested that work performance was highly affected by the nurses' core competencies and cognition of job competency of senior nurses. Therefore, effective education programs are required to provide an appropriate experience to both entry-level and experienced nurses, as well as to help in enhancing nurses' and senior nurses competency at the same time.

• 융합경영연구
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• 제7권4호
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• pp.20-32
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• 2019

Purpose - There have been many studies regarding the preceding factors required for success of start-up. The purpose of this study is to verify one of the paths by which the individual characteristics of founders and governmental support lead to enhanced start-up performance, via entrepreneurship and network building. Research design, data, methodology - Data for this study was collected from surveys of 332 founders throughout South Korea, and statistical analyses of this data were performed using SPSS 22.0 and Smart PLS 2.0. To verify our hypothesis, path analysis was performed using a structural equation model. Results -The variables, entrepreneurial self-esteem and experience were found to have positive effects on the entrepreneurship and networks. Secondly, governmental support did not have significant positive effect on entrepreneurship, but it did have positive effect on networking. Thirdly, entrepreneurship and networking were confirmed to have positive effects on both the utilization of opportunities and financial performance, which are variables indicating start-up performance. Conclusion - Although founder's characteristics are important for success of start-up, it is also critically important to actively utilize governmental support. Notably, many founders suffer from inadequate networks. They would be able to enhance their start-up performance by utilizing various governmental support programs to reinforce their network capabilities.

• 대한방사선기술학회지:방사선기술과학
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• 제45권3호
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• pp.263-272
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• 2022

This study investigated small and medium-sized hospital workers' knowledge of COVID-19, the infection-control-related fatigue and stress levels, and the factors that impacted their performance during the COVID-19 pandemic. Using a cross-sectional design, data were collected from 137 hospital workers from four small and medium-sized hospitals in S and C cities. Data were analyzed using descriptive statistics, a t-test, analysis of variance(ANOVA), Pearson's correlation coefficient, and multiple linear regression analysis. Small and medium-sized hospital workers' knowledge of COVID-19 revealed a correct answer rate of 66%. An average of 3.00 points out of 4 for infection control performance and 3.32 and 3.17 points out of 5 for infection-control-related fatigue and stress, respectively, were found. The level of knowledge regarding COVID-19 significantly differed by age and marriage (p<0.05), while infection control performance significantly differed by age, marriage, and infection control education experience (p<0.05). Infection-control-related fatigue and stress differed depending on the COVID-19 control education experience, economic and social prejudice, and fear of discrimination. There were positive correlations between knowledge and infection control performance, and infection control performance and infection-control-related fatigue and stress (p<0.001). This study showed that the factors that affected small and medium-sized hospital workers' performance included knowledge of "environmental management," "difficulties due to new role requirements," "presence or absence of infection education experience," "job type," and "age." These results suggest that practical and detailed education programs should be systematically developed and implemented for effective infection control.

• 농촌계획
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• 제12권3호
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• pp.43-55
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• 2006

Recently, increases of leisure activities and 5-day workweek system enforce government employ rural tourism policy and projects. Operating projects are Green Rural Experience Village, Rural Tradition Theme Village, etc. In this study under investigation of Green Rural Experience Village site, Green-Tourism performance indicators were developed. Green-Tourism performance indicators of rural village were developed by BSC(balanced scorecard) and AHP(Analytic hierarchy process). Four perspective of BSC are divided into financial perspective, customer, internal-business process, and teaming and growth perspectives. To develop green-tourism performance indicators of rural village, low perspectives of BSC are converted into investment effect, visitor, internal process, and village inhabitants perspectives. By these perspectives, green-tourism performance indicators of rural village were developed. Weighting values on importance were calculated by AHP. Performance indicators developed in this study applied in 12 villages. With the result, generally well-known villages gained high score, and in accord with survey content.

• 한국생활과학회지
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• 제11권2호
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• pp.135-147
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• 2002

This study was to examine the differences in the levels of etiquette consciousness and performance of adolescents according to individual variables (sex, school, and self-esteem), family-related variables (parents' age and education level, and subjectively perceived living standard), and. etiquette-related variables (communication on etiquette, experience of etiquette education, parents' interest of and necessity. of etiquette education). The subjects were 394 middle and high school students in Jeonju. Such statistictical methods as t-test, F-test, Pearson's correlation analysis, and stepwise regression analysis were performed for this research. Results showed that the levels of etiquette consciousness and performance were slightly high. Among the domains of etiquette consciousness and performance, the levels of bowing manner and public etiquette were found to be relatively high. The etiquette consciousness and performance were different. according to adolescents' self-esteem, subjective living standard, and such etiquette variables as communication on etiquette, experience of etiquette education, parent's interest and necessity of etiquette education. Communication on etiquette was the most powerful variable influencing adolescents' etiquette performance. The results implied that the etiquette education need to be performed both in family and in school.