• 한국직업건강간호학회지
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• 제24권3호
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• pp.153-161
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• 2015

Purpose: The purpose of this study was to identify the effects of violence experience, emotional labor and job stress on clinical nurses' depression and to provide suggestions for improving the quality of patient care. Methods: This research involved 257 clinical nurses who were working at an acute care hospital with at least 200 beds in S city and K province. Data were collected from May 23 to June 7 in 2014 and were analyzed using IBM SPSS version 21.0. Results: The results show that 98.1% of subjects had violence experience in the past year and the violence experience included 44.4% physical threat, 37.5% verbal violence and 18.1% physical violence. The average scores were emotional labor 3.57, job stress 3.54 and depression 21.16. There were positive correlations among violence experience, emotional labor, job stress and depression (p<.01). There were also significant co-relationships between depression and violence experience (r=.21, p=.001), between depression and emotional labor (r=.48, p<.001) and between depression and job stress (r=.31, p<.001). Conclusion: The results suggest that it is necessary to set up guidelines for clinical nurses to manage violence, emotional labor and job stress in order to create better working environment and to improve quality of patient care.

• 고전문학과교육
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• 제16호
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• pp.117-145
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• 2008

This study aims at searching for educational quality of abstract expression from the expression 'Yeok-goon-eun'[亦君恩/ also the king's mercy] which appears frequently in the classics. I clarified that the expression can be used to mean not only eulogy and missing the king, which is a conventional phrase, but also cynicism or excuse for oneself, curative response and so forth. In other words, the symbol, 'Yeok-goon-eun', has a variety of meanings according to readers and contexts. Like the example of the expression 'Yeok-goon-eun', the expressions of the classics in itself imply deep meanings to experience. They do not correspond to contemporary words which are familiar to current readers. Thus, the expressions of the classics have to be experienced by learners. In specific, 'Yeok-goon-eun' provides the present learners with special experience such as perception and attitude about the world, relationship between the nature and human beings, and cultural practices which attribute to the other. Such perspective of experience has been focussed on that the expressions in the classics have the world of understanding and recognition which is quite different from the present beyond the side of communication and delivery. It offers significant viewpoint in relation to value and quality of classic literature education.

• 한국전자거래학회지
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• 제15권3호
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• pp.63-83
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• 2010

뉴미디어 시대의 새로운 혁신기술로 IPTV를 들 수 있다. IPTV는 텔레비전과 인터넷이 융합된 뉴미디어로 TV기능을 가지면서도 인터넷에 접속하여 정보 검색, 게임, 영화, 홈쇼핑, 홈뱅킹 등 포털 서비스를 받을 수 있는 차세대 TV이다. 이러한 혁신기술들의 채택과 사용에 서비스 품질은 중요한 영향을 미친다. IPTV는 일반 TV와 달리 기술적 제약 때문에 서비스 품질보다 체감 품질이 더욱 중요시 된다. 체감 품질은 사용자가 본원적으로 경험하고 인지하는 품질로 최종 사용자를 대상으로 시험하고 측정하는 품질이다. 본 연구는 IPTV의 체감 품질 측정 방법론을 제안하는 것이 목적이다. 탐색적 방법을 사용하여 체감 품질에 영향을 미치는 요인을 발견하고 사용자 테스트라는 실험적 방법을 사용하여 체감 품질을 측정한다. 우리는 요인분석을 통하여 9개의 체감 품질 요인(그래픽, 화질, 정확성, 접근도구, 콘텐츠의 질, 사용성, 보안성, 성능)을 발견하였다. IPTV 서비스 제공자를 대상으로 측정한 체감 품질 점 수는 화질, 그래픽, 콘텐츠의 질을 제외하고는 전반적으로 높지 않아 개선이 요구된다.

• 통상정보연구
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• 제6권1호
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• pp.25-50
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• 2004

This study attempts to find out what kind of service quality is considered important by customers in using the Internet shopping mall and suggests the way to activate the customer relationship. The findings based on empirical analysis are shown here. First, empirical analysis of the contextual factors such as gender, education, and experience levels, shows that what customers perceive as most important in the product purchase is security in terms of the payment and personal information service. The second important service quality factor perceived by customers is responsiveness, particularly the rapidity and accuracy of response to their needs and wants. The customers also considered price, quality and diversity of the product as being important. Furthermore, there is no big difference among other service quality factors. Second, in the different gender context, there is no significant difference between the genders. However, the male group shows an even distribution of factors valued in the service quality, whereas female respondents placed stronger emphases on particular aspects of service, such as security, response, reliability and product quality. Third, in the context of different education level, the payment method between graduates and non-graduates has a significant difference. That is, the non-graduates prefer the credit card and saving through ATM, while the graduates use dual payment method using credit card and another payment method together. Therefore, the various payment methods should be considered according to the customer type, namely graduates or non-graduates. Fourth, in the context of different experience level, the result of the empirical analysis of the factors of the service quality shows no great difference between experienced and inexperienced customers. Both types of customer perceive security as the most important. To sum up, the service quality perceived by the customers of Internet shopping malls is empirically analyzed in different contexts such as gender, education, and experience. Then, the device for the customer relationship activation is suggested. It can be utilized as a guideline for the continuing diffusion of the Internet shopping mall, giving it a competitive advantage against other companies.

• 융합정보논문지
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• 제12권1호
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• pp.55-65
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• 2022

본 연구는 고객과 인플루언서의 관계품질을 감정적 관계품질(Hot IRQ)과 인지적 관계품질(Cold IRQ)로 구분하고 이러한 관계품질에 영향을 미치는 선행변수와 그리고 이러한 관계품질로 인해 야기되는 고객행동반응을 탐구하고자 한다. 관계품질의 선행요인으로 고객경험(감정적, 인지적 경험)을 제시하였고, 결과요인으로 관계유지의도와 추천의도를 제시하였다. 가설검증을 위해 일반소비자를 대상으로 설문조사를 실시하였고 431부가 최종적 분석에 사용되었다. 연구결과, 고객경험 중에서 감정적 경험은 Cold IRQ보다 Hot IRQ에 더 큰 영향을 미치는 것으로 나타났고, 인지적 경험은 Hot IRQ보다 Cold IRQ에 더 큰 영향을 미치는 것으로 나타났다. 그리고 Hot IRQ는 추천의도보다 관계유지의도에 더 큰 영향을 미치는 것으로 나타났고, Cold IRQ는 관계유지의도 보다 추천의도에 더 큰 영향을 미치는 것으로 나타났다. 본 연구는 고객과 인플루언서의 관계품질에 대해 살펴봄으로써 이론적, 실무적 측면에서 다양한 시사점을 제공하고 있다.

• 한국의료질향상학회지
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• 제24권1호
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• pp.40-52
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• 2018

Purpose: This study aimed to identify the factors influencing on patients' participation in their treatment decision making, and influences of patients' experience on their health status. Methods: Data from the 2015 Korea National Health and Nutrition Examination Survey were used for the analysis. Multivariate logistic regression analysis was conducted to identify the factors influencing on patients' participation in their treatment decision making. The influences of patients' experience on their health status were analyzed using multiple linear regression analysis. Results: Of the 4,497 respondents, 3,698 (82.2%) respondents mostly participated in their treatment decision making. Those who experienced enough visit duration, physicians' explanation easy enough to understand, or more opportunities to ask were more likely to participate in their treatment decision making. After controlling for their sociodemographic factors and health status, those who had better experience during the outpatient visits were more likely to have better self-rated health or quality of life. Conclusion: To improve patients' health outcomes and satisfaction of health care uses, it is necessary to provide better experiences and expand the opportunities for participation in treatment decision making during their hospital visits.

• 간호행정학회지
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• 제17권2호
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• pp.226-237
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• 2011

Purpose: This study was done to identify the experience of health care services by foreign residents in Korea. Method: Participants were 12 foreigners from China, North America, and Japan. Qualitative data were collected using three focus group interviews and analyzed with qualitative content analysis. Results: The participants' experience of health services was categorized as 21 sub-categories, 11 categories and three main categories. The main categories were 'Quality of health care', 'Health care personnel', and 'Health care system and infrastructure'. The main category of 'Quality of health care' included three categories, 'Health care personnel' included another four categories, and 'Health care system and infrastructure' included the remaining four categories. The participants reported positive experiences such as favorable feelings and satisfaction particularly, with the high quality of health care but also negative experiences such as apprehension, distrust, difficulties, and inconvenience in the health care service in Korea. Conclusions: The results of this study can be helpful in the development of strategies to improve health care services for foreigners by providing fundamental information about the foreign residents' experience of health care services in Korea from their perspectives.

• 품질경영학회지
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• 제3권1호
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• pp.14-19
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• 1969

• 디지털융복합연구
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• 제11권11호
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• pp.397-407
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• 2013

본 연구의 목적은 유비쿼터스 생활영어체험학습장의 서비스품질, 만족도 및 충성도를 설명할 수 있는 종합모델을 구안하여 유비쿼터스 생활영어체험학습장에 참여한 초등학교 학생들의 서비스품질이 만족도에 미치는 영향을 분석하는 데 있었다. 선행연구들에서 유비쿼터스 생활영어체험학습장의 서비스품질, 만족도, 충성도와 관련된 변인들을 추출하고, 각 변인들간의 관련성을 검토하였다. 본 연구는 유비쿼터스 생활영어체험학습장에 참여한 학생 262명에 대한 설문조사를 바탕으로 확인적 요인분석을 통한 변인의 타당성과 구조방정식을 사용하여 변인들간의 인과관계 및 영향력 정도를 검증하였다. 초등학교 학생들의 유비쿼터스 생활영어체험학습장 관련 변인들간의 인과관계를 경험적으로 밝혀낸 이 연구의 결과를 토대로 시사점을 정리하면, 첫째, 유비쿼터스 생활영어체험학습장을 보다 확대하고 효율적으로 진행하기 위해서는 생활영어와 관련된 프로그램을 효율적으로 운영을 하여야 한다. 유비쿼터스 생활영어체험학습장은 생활영어와 관련된 프로그램의 발굴과 개발, 그리고 프로그램의 사용방법을 충분히 학생들에게 안내하는 교육도 중요함을 알 수 있었다. 둘째, 유비쿼터스 생활영어체험학습장에 대한 교육적 성과와 만족도는 매우 큰 것으로 나타났으며, 학교차원에서도 유비쿼터스 생활영어체험학습장 프로그램 참여를 적극 권장할 필요가 있음을 알 수 있었다.

• 한국정보컨버전스학회논문지
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• 제6권2호
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• pp.61-66
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• 2013

본 연구에서는 회계정보시스템 품질이 전산회계 교육의 만족도에 미치는 영향을 분석하고, 사용자의 컴퓨터 사용시간과 컴퓨터 사용경력이 회계정보시스템 품질과 사용자 만족과의 관계를 조절하는 조절변수로서의 효과를 검증하였다. 실증분석결과 회계정보시스템 품질인 시스템 품질, 정보품질, 서비스 품질은 전산회계 교육의 만족도에 유의한 영향을 미치는 것으로 분석되었다. 조절변수인 컴퓨터 사용시간과 사용 경력을 이용하여 회계정보시스템 품질요인들을 독립변수로, 만족도를 종속변수로 하는 조절회귀분석을 실시한 결과, 컴퓨터 사용시간과 사용경력인 조절효과는 시스템 품질, 정보 품질에 한해 만족도와의 관계에 유의한 조절효과를 미치고 있음을 알 수 있다.