• 디자인융복합연구
• /
• 제14권2호
• /
• pp.17-32
• /
• 2015

서비스 안에서 고객과 제공자의 측면은 같은 목표를 가지고 있지만, 관점과 목적은 엄연히 다르다. 하지만 기존에 서비스의 여러 툴킷 및 방법론들은 제공자의 측면과 분리해서 고객 위주의 관점에서만 생각하는 경우가 많다. 이 두 측면은 서로 유기적으로 상호작용을 하고 있기 때문에 분리해서 생각하는 것보다는 하나로 묶어서 전체적으로 생각해 보아야 할 필요성이 있다. 따라서 본 연구는 기존의 고객 여정 맵 관점인 고객의 시간 순서에 따른 태스크를 바탕으로 제공자, 특히 고객과 직접 대면하는 내부 직원 관점에서 서비스를 바라본 시스템 여정 맵(System Journey Map)을 제안하였다. 시스템 여정 맵은 크게 고객의 시간별 상황, 그에 따른 내부 직원의 퍼포먼스, 내부 직원의 만족도 평가, 그리고 마지막으로 내부 직원의 상급자가 직원의 수행도를 평가하는 부분으로 구성되어 있다. 서비스 출시 이후, 고객과 내부 직원과의 접점에서 이루어지고 있는 구체적인 행동 패턴을 파악하고 어떠한 부분에서 문제가 발생했는지 한눈에 볼 수 있도록 하여, 무형의 서비스를 시각화해놓은 것에 그치지 않고 이후 문제점을 파악하는 데까지도 유용하게 쓰이기를 기대한다.

• 대한인간공학회지
• /
• 제24권2호
• /
• pp.25-33
• /
• 2005

In order to minimize a biased view of evaluators in usability test, a multiple evaluation method so called Multi-Centered Usability Evaluation Method(MCUEM) was suggested and structured in this study. To use MCUEM, the existing evaluation methods were re-categorized into 'developer and evaluator-centered', 'evaluator-centered', 'user-centered', 'evaluator and user-centered', and the 'developer, evaluator, and user-centered methods. Furthermore, in order to verify the relevance of MCUEM, the usability of mobile phone was tested in this study. In results, it was found that different evaluation methods generated greatly different results, that showed the risk of using a particular usability method due to different perspectives of evaluators. At the same time, it was found that MCUEM could greatly minimize such biases. Therefore, it was concluded that using MCUEM could help the usability engineer design a test protocol with a minimal risk of bias due to different perspective of evaluators.

• KIEAE Journal
• /
• 제9권5호
• /
• pp.13-20
• /
• 2009

This study suggested practical application of decision aid tool on re-evaluation of current buildings with a focus on a energy and economics evaluation methodology. In Europe, over forty percent of all construction activities are for retrofit. For efficient construction, various tools for re-evaluating existing buildings have been developed and are in use. Legislations of relevant laws and studies are actively initiated. In particular, EPIQR (Energy Performance Indoor environment Quality Retrofit), which was developed through the EU's Third and Fourth Framework Programs laid a foundation on a new concept-based decision aid tool for re-evaluation of existing buildings. As for actual applications, based on this, EPIQR+ was developed to be in line with a building maintenance guideline (SIA 469) and is actively applied to public buildings. This tool quantifies the degree of damages of existing buildings and suggests alternatives to users in energy (SIA 380/1) and economical perspectives. This study examined these preceding tools and suggested some trenchant approaching for more comprehensive and efficient use of re-evaluation tools in building maintenance.

• Journal of Information Technology Applications and Management
• /
• 제23권1호
• /
• pp.61-77
• /
• 2016

This study derived research model about the influencing factors of the successful performance of smart work. Research model is composed of four perspectives: technology perspective like system quality and usage level of information technology, interaction perspective like innovational climate, institutional perspective like personnel evaluation, and individual perspective like self-control. This study collected 155 survey data from K public company and M global software company. As a result of data analysis, all of four perspectives influenced smart work performance. Technology perspective had the strongest effect on smart work performance, the second was institution perspective, the third was interaction perspective, and the last was individual perspective. In conclusion, smart work is not an IT project. We have to reconsider the thinking that just only the introduction of cutting-edge IT increases business performance. Smart work project should be pursued in harmony with institution and climate in the organizational perspective and self-control in the personal perspective. Also, to maximize business performance in smart work environment, organizations should strengthen the positive factors and overcome the negative factors.

• 기술혁신학회지
• /
• 제6권3호
• /
• pp.345-357
• /
• 2003

As the sustaindble development becomes the main goal of the global world in the 21st century, it is important that technological innovations should be realized ecologically sound based on co-evolutionalry approach. From this perspective, the trans-disciplinary research method is gaining importance in the evaluation process of public funded R&D, especially in the environmental technology. In our evaluation research on the R&D projects of the $CO_2$reduction and sequestration technology in Korea, we attempt to apply a trans-disciplinary integrated method on the concept of the eco-innovation, the technology push and the market pull. Also, we try to develop the trans-disciplinary indicators of the environmental technology evaluation. This research confirms the necessity of trans-disciplinary research among the three academic perspectives, engineering, social sciences and public policy.

• 유통과학연구
• /
• 제14권1호
• /
• pp.85-91
• /
• 2016

Purpose - Recently, the importance of rapid change in business models is more and more increasing as the change of information technology environment. Therefore, a variety of business models have emerged. On the other hand, there is no company that can generate revenue. Many enterprises are still maintained while they are changing only their appearance of the business model. Business model is important in e-commerce. However, a lot of researches are targeted only in Web sites. Thus, e-commerce companies do not have the infrastructure for measuring and business models. The purpose of paper is to evaluate factors which are related with the structuring of the e-commerce success. And it proposed a financial items and non-financial items. From the perspectives of administrators and managers, the paper researches the possibility for E-Commerce Evaluation Model as a valuable criteria in measuring business model. Research design, data and methodology - The methods are taken by the classification for the type of business-to-business transactions, transactions subject, and the degree of integration and innovation capabilities. Financial and Non-financial value is used to build E-Commerce Evaluation Model. Evaluation items in Administration's perspective are composed with enhance the effectiveness of the mission, improving efficiency of the administration, and control of costs. Evaluation items in the customer's perspective were measured by customer participation and cooperation with customer Satisfaction. In the case of researching the information system's perspective, three criteria are used such as adequacy of the development process, improvement of the quality of service, and maintenance of standardized information technology. In researching for the ICT competence's perspective, evaluation items were composed of enhanced user capabilities, utilizing new technologies, and empowerment of information workers. Results - In this paper, E-Commerce Evaluation Model with financial and non-financial perspectives shows the possibility to be criteria in the case of measuring business model. Moreover, it gives the positive expectation to be successful criteria. But the research may have ambiguity in its essential concept because it cannot avoid the limitation in selecting evaluation tools from merely the model. It is impossible to exclude the possibility in omitting specific properties which may take place in actual case study. Therefore, In hereafter research, it is necessary to include actual case study research in selecting evaluation tools in order to improve the limit point. Actual measurement items which are derived from actual case study should be subdivided, and it would be more effective to complete the research. Conclusions - In rapid change in business models, there are various kinds of business models. But it is general situation that companies which adopted business models have not brought in revenue. For this reason, E-Commerce Evaluation Model is needed as an important factor for the structuring of the e-commerce success. Although it has the limitation in selecting evaluation tools from model, E-Commerce Evaluation Model proposes the implication for measuring business models as a valuable criteria.

• International Journal of Control, Automation, and Systems
• /
• 제6권5호
• /
• pp.627-638
• /
• 2008

With the shift of the electric power industry from a regulated monopoly structure to a competitive market environment, the focus of the transmission expansion planning has been moving from reliability-driven transmission expansion to market-based transmission expansion. In market-based transmission expansion, however, a growing demand for electricity, an increasing number of transmission bottlenecks, and the falling levels of transmission investment have created the need for an incentive to motivate investors. The expectation of profit serves as a motivational factor for market participants to invest in transmission expansion in a competitive market. To promote investment in transmission expansion, there is an increasing need for a systematic method to examine transmission expansion for investment incentives from multiple perspectives. In this paper, the transmission expansion problem in a competitive market environment is formulated from ISO and investors' perspectives. The proposed method uses parametric analysis to analyze benefits for investors to identify the most profitable location and amount for transmission addition. Numerical results are presented to demonstrate the effectiveness of the proposed method.

• 대한치과의사협회지
• /
• 제52권6호
• /
• pp.346-353
• /
• 2014

Currently, computer-aided technology becomes one of main issues in clinical dentistry. About 25 years ago, the development of dental CAD/CAM systems for the fabrication of crowns and fixed partial dentures leads to be able to fabricate complete denture today. The fabrication of milled complete denture prostheses with digital scanning technology may decrease the number of patient appointments. However, the precise tooth arrangement and evaluation by patient is not promising relatively. The purpose of this review was to analyze the existing literature on computer aided technology for fabricating complete denture with historical background, current status, and future perspectives. In addition, two available commercial systems were introduced.

• 경영과학
• /
• 제34권2호
• /
• pp.67-83
• /
• 2017

This paper proposes a R&D project performance measurement model for private firms combining balanced scorecard (BSC) and data envelopment analysis (DEA). The efficiency of R&D projects is measured in terms of each of the three perspectives of BSC by using DEA : the internal process perspective (DEA-P), the customer perspective (DEA-C), and the financial perspective (DEA-F). The performance indicators of the three perspectives of BSC are considered as outputs of the corresponding DEA models. To provide strategic implications for R&D planning, we also propose the R&D project performance matrices composed of two different types of efficiency dimensions. The proposed model is expected to be fruitfully utilized for R&D performance measurement of private firms.

• Perspectives in Nursing Science
• /
• 제9권2호
• /
• pp.61-70
• /
• 2012

This article describes the development, evaluation and dissemination of biological nursing (bionursing) science courses established in Korea. Prior to this innovation the subject such as anatomy, physiology, biochemistry, microbiology, pharmacology and pathology were taught by non-nursing faculties, such as basic medical science faculty members. And it often did not meet and satisfy the needs of most undergraduate nursing students. To meet these needs, we have developed four bionursing courses by overhauling individual courses and integrating these by creating new titles, objectives, and contents. In this process, the Korean Society of Biological Nursing has made enormous efforts to standardize the contents of the courses and to develop standard syllabus of four bionursing subjects. This article also suggests for further development of bionursing science such as enhanced linkage of the contents of bionursing science courses with clinical practice, reinforcement of teaching competency of professors, and activation of researches using various biological measurement to provide concrete evidences for nursing practice.