• Korea Journal of Hospital Management
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• v.10 no.4
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• pp.23-50
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• 2005

The main objectives of this study are to compare the regional differences and to analyse the affecting factors of customer satisfaction. The subjects are 9 hospitals(5 Daegu region, 4 Seoul region) patient satisfaction index that were surveyed the 2004 Hospital Accreditation Program performed by KHIDI(Korea Health Industry Development Institute) and MOHW(Ministry of Health and Welfare). The sample used in this study consisted of 450 inpatients and 454 outpatients. The survey instrument is composed of physical environment items, physician factors, nursing staff factors, ancillary staff factors, administrative procedure items, and quality of hospital stay items. And overall satisfaction, intent to revisit, and intent to recommend as dependent variables are measured. Basically, the reliability and validity of survey items was evaluated. And the T-test was performed to compare regional differences of customer satisfaction. Finally to analyse the affecting factors on overall satisfaction, and customer loyalty(intent to revisit and intent to recommend), the multiple regression analysis was used. This study shows firstly, the Daegu region's patient satisfaction level of inpatients and outpatients is lower than Seoul region. Especially, nursing staff factors and quality of hospital stay items are very low on inpatient's satisfaction. Also all independent variables except the sufficiency of goods in hospital stand are very low on outpatient's satisfaction. Secondly, as a result of multiple regression analysis, ancillary staff factors(Beta=0.281) have a significant effect on overall satisfaction of inpatient cases in Daegu region. In regard to intent to revisit and intent to recommend, physical environment factors have a significant effect. Thirdly, in Seoul region, physical environment factors(Beta=0.430) have a significant effect on overall satisfaction of inpatient cases. In regard to intent to revisit and intent to recommend, administrative procedure items and nursing staff factors have a significant effect, respectively. In conclusion, these results indicate that hospitals in Daegu region make an effort to improve the customer satisfaction level, especially, of physical environment factors on inpatients and administrative procedure factors on outpatients

• Journal of the Korean Institute of Rural Architecture
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• v.16 no.2
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• pp.45-54
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• 2014

This study aims to examine factor of tourism attraction and tourism satisfaction in order to product plan of tourism policies related to architecture and urban design focused on Marado, Jeju Island. For that, a questionnaire is conducted by tourists who visit to Marado. The results are as follows. 30s and 40s tourists evaluate that Marado is more attractive in natural environment rather than 60s. Tourists who visit more than four times to Marado evaluated low in satisfaction for landscape of Marado but tourists who reside in other area not Jeju evaluate higher in satisfaction for landscape. The difference of residence areas shows same result in tourism attraction factors. Tourists participating in tour activities show higher in satisfaction rather than no-participants but the difference between participants and no-participants is not showed in tourism attraction factors. Tourism attraction is extracted four factors; natural environment, architectural environment, economic efficiency and psychological factor. The factors of natural environment and architectural environment have the relation with satisfaction but the factors of economic efficiency and psychology do not show no relation with satisfaction.

• Journal of Applied Reliability
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• v.11 no.2
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• pp.141-149
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• 2011

Environment Conversion Factors, which are stipulated in System Reliability Toolkit, have a lot of advantages once applied in a reliability data handbook such as NPRD-95, during the process of reliability prediction. However, the factors have a restriction in their applications because they don't deal with a few environments, e.g., Missile Launch (ML). In this study, environment factors of various components from MIL-HDBK-217F were analyzed to address this problem. Statistical computations showed that converting from Airborne Rotary Wing (ARW) to Missile Launch (ML) was the most coherent by comparing coefficient of determination. In addition, conversion factors from System Reliability Toolkit and those from the statistical calculations were evaluated in terms of their similarities.

• Journal of the Korean Solar Energy Society
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• v.31 no.2
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• pp.128-134
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• 2011

The objective of this study is to analyze the major factors of indoor environment that affect the satisfaction of the occupancy in multi-family residential buildings. The results of this study can contribute to improving the comfort of the residents effectively as they are applied preferentially at the design and construction stages. The indoor environment factors investigated for the analysis included thermal, light, air and the acoustic environment. The individual factors were derived from the 'indoor environment' assessment indices of the green building certificate systems of various countries. Based on these, a questionnaire was prepared to conduct the Post Occupancy Evaluation. The survey results were statistically analyzed.

• The Journal of Industrial Distribution & Business
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• v.11 no.6
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• pp.7-17
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• 2020

Purpose: The purpose of this study is to examine the factors affecting the academic achievement of international students in degree programs in global education environment. Based on exploratory research, this study proposed four factors and examined effects of academic factors on academic satisfaction, effects of social factors on social adjustment, effects of cultural factors on cultural adaption, effects of economic factors on financial stability, and effects of four factors on academic achievement of international students. Research design, data, and methodology: This study conducted online survey to collect the data and results provide importance to increase interactivity between international students and teachers and between international students and hosting country's students. Results: The results of this study found what variables affect four proposed factors, while academic satisfaction significantly affects academic achievement rather than other factors. Conclusions: The results show how to improve academic related variables is key for the success of academic achievement. Results of this study provide implications which aspects should be considered to increase overall academic achievement by managing and improving the quality of higher education in global setting. This study provides managerial and policy implications for enhanced academic achievement of international students in global context.

• Korean Institute of Interior Design Journal
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• v.14 no.4 s.51
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• pp.54-61
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• 2005

The purpose of this study is to examine the physical factors of work environment and to establish the evaluation factors for office design for wheelchair users. This study is based on the existing research for office environmental factors; and then clarifies the physical factors that are suitable for circumstances of wheelchair users. These factors are composed three physical factors which are space, furniture arrangement, and ambient condition and then each of these factors has detailed several elements. Futhermore, comparing physical factors between a non-wheelchair user and a wheelchair user with work environment is analyzed on the assumption using the system furniture on the market. This study is expected to be used as basic information to provide the way of improving office space plan for wheelchair user in workplace. This resource can serve as a checklist when renovating, re-designing or building a new office space for wheelchair users. The evaluation of office environmental factors for wheelchair users who work in public and/or private companies is needed for the next research.

• Journal of the Korea Society of Computer and Information
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• v.22 no.9
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• pp.155-161
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• 2017

As the e-marketplace becomes the core of management activities, researches on motivation, transaction type, strategy, satisfaction, risk management, performance evaluation, etc. have been actively studied, but the factors influencing actual utilization have not been fully. Especially, the factors that affect the intention of the users are limited without consideration of internal environment, external environment, e-marketplace characteristics such as operating rules, characteristics of the company to be used. In order to derive the determinants of B2B e-marketplace use, this study was conducted to examine the relationship between internal environment, external environment, e-marketplace characteristics as independent variables, intention of use as dependent variable, participation qualification, The results were as follows. First, the previous study limited the determinants of intention to use to either internal or external, but this study presented an integrated model that considers both factors. Second, the characteristics of companies participating in e-marketplace were identified by using participation qualification and activity scope as control variables.

• Proceeding of KASS Symposium
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• 2008.05a
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• pp.9-14
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• 2008

This study was carried out environment-friendly factors in domestic and foreign domed stadium, and was derived environment-friendly factors of built domed stadium and these are divided into 3 parts; energy, indoor environment and material & resource. In addition, this study analyzed characteristics of application about environment-friendly fector related its space size and climate.

• Culinary science and hospitality research
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• v.14 no.3
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• pp.85-95
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• 2008

This study examines the effects of CEO leadership on Employees' job satisfaction in tourist hotels. Samples were the employees working at 10 deluxe hotels in Seoul and a total of 300 copies of the questionnaire were distributed, among which 191 valid ones were used for the analysis. After data cording, answers were processed by SPSS 12.0. As a result of the factor analysis on CEO leadership, 3 factors(management style, settlement style, and work style) were extracted; for employees' job satisfaction, 3 factors(work environment, service environment, and job environment) were extracted. As the results of the study, management style and work style among CEO leadership factors have a statistically positive impact on work environment. Next, management style has a statistically positive impact on service environment. Finally, management style and work style has a statistically positive impact on job environment.

• The Journal of Information Systems
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• v.16 no.2
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• pp.69-91
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• 2007

The mobile computing environment has already matured and mobile services are activated throughout many industries. In the following years, these changes are expected to evolve into a ubiquitous computing environment. In the meantime, whether newly developed information technologies will thrive or diminished depends on user's intention to adopt them. Hence, the necessity of user-centered research considering ubiquitous computing in mobile computing environment is obvious. This study, thus, investigated ubiquitous factors in various literature related to ubiquitous computing and technology acceptance and it proposes a research model of the ubiquitous factors affecting user's intention to use mobile services, in terms of meaning(connectivity, mobility), service(contextual offer), compatibility(compatibility), and infrastructure(privacy, truth). The proposed model is expected to help both researchers and practitioners extend their understanding about the ubiquitous factors in mobile computing environment