• The Journal of the Korea Contents Association
• /
• v.20 no.4
• /
• pp.99-110
• /
• 2020

Recently, as User Experience (UX) is considered as an important concept in the service design process of various fields, securing usability of Enterprise UX, UX developed for professional users, is acknowledged as an essential factor to increase work efficiency. The interface of Enterprise UX is complex and technically difficult for it is targeted for professional users. Thus, creating problems with complicated planning and relatively insufficient concerns regarding usability due to emphasis on development efficiency. It is necessary to consider various methods of usability, regarding further improvement is arduous in aspects of development and the cost. Therefore, this study aims to define the concept and specificity of Enterprise UX to improve usability and system effectively, and verify the main factors that reduce the usability of Enterprise UX. The evaluation of the research enterprise service, RDP (Research Data Platform), was conducted to establish and verify hypothesis. Furthermore, an independent evaluation standard for Enterprise UX is proposed after testing speculating factors that lower the usability of Enterprise UX. It is expected to utilize the Enterprise UX usability criteria defined through this study as a base data in enhancing usability and in designing Enterprise S/W.

• Proceedings of the Korea Contents Association Conference
• /
• 2019.05a
• /
• pp.75-76
• /
• 2019

최근 엔터프라이즈 소프트웨어는 핵심 비즈니스 기능을 수행하며 기업경영 및 재무보고의 원활한 수행을 돕는 측면에서 기업의 생산성을 향상시키고, 소프트웨어 사용을 위한 지원 비용을 절감하며 전문가와 기업의 사용자들을 위해 설계되고 있다. 그러나 엔터프라이즈 UX는 사용성 측면에서 복잡한 구성의 인터페이스, 직관적이지 않은 워크 플로우 등 여러 문제가 제기되고 있다. 이런 문제는 기업의 생산성 및 전문가들의 업무 효율과 연결되기 때문에 정확한 문제를 진단하여 직관적인 UX로 재설계 되어야 할 필요가 있다. 따라서 본 연구에서는 엔터프라이즈 UX의 최적화된 진단을 위한 엔트프라이즈UX를 위한 휴리스틱 평가 지표를 제안하였다.

• Proceedings of the Korean Society of Broadcast Engineers Conference
• /
• 2015.07a
• /
• pp.90-91
• /
• 2015

매장의 매출 증가를 위해 고객의 의견을 반영하는 것은 일반적인 마케팅이다. 여러 기관 및 대형 매장에서 고객의 의견을 반영하기 위해 여러 가지 방법을 취하고 있다. 하지만 대형 매장이 아닌 소규모 소상공인의 매장에는 고객의 의견 수집을 위한 고객의 참여 유도가 쉽지 않아 데이터를 모으기가 힘들다. 이런 문제점을 해결하기 위해 본 논문에서는 친근한 디자인과 접근성 좋은 UX를 가진 '소상공인을 위한 고객 의견 수집' 서비스를 모바일 앱 형태로 설계하고 구현했다. 이는 가게에 대한 고객들의 생각을 소상공인들이 직접 예상하고 수렴하여 잠재적인 매출향상에 도움을 주는데 그 목적이 있다.

• Journal of Information Technology and Architecture
• /
• v.10 no.1
• /
• pp.63-70
• /
• 2013

This paper deals with the trend analysis and the patent prior-art for wireless rechargeable technology. By this technological analysis, the corresponding service applications and the strategy upon the mobile smart phone regarding the design UX/UI and several wireless rechargeable technology have been derived. The market outlook on the wireless rechargeable technology grows rapidly so that the market size is increased about six times bigger than that of the last year, and it will grow about 18 billion dollars in 2014. Because of that, as the interest on this area outfocused, many kinds of technology and new product are being exploited in this field. So the technological guidance and the patent map for the wireless rechargeable technology will highly expected. Especially due to our analysis, research and development about service application of this technology is one of the most promising areas, and several technological suggestions are represented which include the patentability and invalidation, right strategy and licensing policy, and battery sharing with extended durability, etc.

• Journal of Information Technology and Architecture
• /
• v.11 no.3
• /
• pp.347-357
• /
• 2014

This research aims to suggest the possibility of functional culture contents based on interdisciplinary methodologies, especially for people who have Autism Spectrum Conditions, or those who have disabilities on express and receive gamsung (emotions). Recently, the development of application technologies in smartphones and tablet computers needs of functional culture contents, which are connected with the gamsung system. Moreover, the potential of marketplace of functional culture contents is emerging, as can be seen from the success of Augmentative and Alternative Communications (AAC) applications. Therefore, with the development of more applications that prevent and resolve Gamsung Disabilities anticipatively, there will be a positive economic effect of reducing back on intervention expenses as well as the construction of new contents ecosystem. So, in this research, we will attempt to make an approach of using the cultural semiotics methodology in finding attributes and features of applications that help to keep mental stability and balance for people with gamsung Disabilities. Particularly, this research will suggest an interdisciplinary theory on healing contents making methodology, using contents analysis; user interface (UI) analysis; and user experience (UX) analysis on existing smart healing applications.

• Journal of Service Research and Studies
• /
• v.11 no.2
• /
• pp.67-77
• /
• 2021

This study is a study on the methodology of establishing an innovation strategy centering on the customer experience, which is essential in order to transform the existing collection and preservation-centered mutual aid company service into a visitor-centered service. To this end, we conducted literature research on environmental changes in the funeral industry from the perspective of service science and the significance and value of customer experiences within them, good customer experiences and bad customer experiences from the perspective of customer experience management. A study was conducted to present and prove a specific model. The customer experience-oriented innovation strategy of the funeral industry means to search for various alternatives that can reach the target state from the present state, focusing on the customer, and select the most appropriate transformation plan among them. As an effect of application, it was found that it is a source of differentiation by generating positive emotions to customers, and that customer experience data is highly helpful in making important decisions for the actual resource input of the parent company. This innovation model was presented, and its value was firstly proved by analyzing the difference from the existing evaluation method. Finally, as a result of analyzing the causal relationship through regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and cooperative company's performance as variables, the relationship proved to be significant.

• International Commerce and Information Review
• /
• v.18 no.3
• /
• pp.205-226
• /
• 2016

As knowledge workers have increased and information interchanges become more diverse, only the resources of internal enterprise is not longer useful, and the practical use of external information through information public sharing network is even more crucial. But, few studies that use both internal and external information sharing systems together have been conducted. In this research, we carried on the depth interview to analyze the main factors that intend to utilize outside information as well as to share inside information voluntarily. In conclusion, sharing internal information is directly involved with the performance of their job exchanging simple data, past documents, and technical materials. On the other hand, using the external information belonged to several other organizations is mostly caused by the voluntary participants' satisfaction sharing their individual experience through the network systems. Based on the study, we propose the idea that can activate both internal and external information sharing network through the system with user feedback function regarding the customized information, and with the space expansion where people can freely raise their private opinion. We also introduce the plan of the construction of communication systems with various experts, and the development of compatible devices with diverse interfaces.