• 한국가정과학회지
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• 제2권2호
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• pp.1-16
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• 1999

The purposes of this research were to find the general trends of sexual harassment at work and to investigate the differences of related variables. The data were obtained through 321 employee living in Kwangju. The major findings were as follows : 1) 53.0% of respondents reported that they had experienced the offence of sexual harassment at work at least once. And 57.9% of respondents reported that they had experienced the victimization of sexual harassment at work at least once. 2) The most apparent response of victimization at work was ‘anger’. And the most frequent coping behavior was ‘smiling or joking’. 3) The offence style of sexual harassment was different by sex, men＇s marriage, and sex-role attitude. The victimization style of sexual harassment was different by sex, job, women rate in workplace, attitude toward sexual harassment, and sex-role attitude.

• 융합정보논문지
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• 제11권12호
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• pp.70-79
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• 2021

본 연구 목적은 첫째, 프로티언 경력태도의 선행 요인으로서 상사의 코칭리더십의 효과를 고찰하고, 둘째, 프로티언 경력태도가 주관적 경력성공인 경력만족에 미치는 영향력을 검증하며, 셋째, 프로티언 경력태도가 코칭리더십과 경력만족간의 관계를 매개하는 매개효과를 검증하는 것이다. 제약업체 종사자 329명의 데이터를 분석한 결과, 코칭리더십이 프로티언 경력태도에 미치는 긍정적 영향력이 유의하였으며, 프로티언 경력태도가 경력만족에 미치는 긍정적 영향력이 유의하였다. 또한 상사의 코칭리더십과 경력만족간의 관계를 매개하는 프로티언 경력태도의 매개효과가 유의하였다. 본 연구의 결과는 최근 들어 조직 중심적 관점에서 개인 중심적 관점으로 변화된 경력개발에 대한 개념을 이해하고, 리더십 차원에서 이를 촉진할 수 있는 요인을 고찰함으로써 인적자원개발 분야의 이론적·실무적 함의를 제공한다.

• 지역사회간호학회지
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• 제6권2호
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• pp.299-318
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• 1995

This study was conducted in order to grasp the condition of the Worker's knowledge and attitude about health management. And to offer the basic materials for the health promotion in industrial field. The objects were comprised 336 of volunteered who work in E.shoemaking factory. The material of this study was the questionair (chronbach a=.8871) suited to the purposed of this research which has been made through studying references. All the guestionaire were collected inmediately without explanation. The data collected from 18th September to 1st Octover. Analysis of the data was done utilizing SAS program for percentage, mean, ANDVA. The result are as follows: 1. General features of the objects of study. Male was highest (58.6%), mean age was 30.07 years, graduated high school was highest(59.2%), producer in present place of employment was highest (76.2%), mean career was 7.45 years. 2. The conditions of attitude about health man agement. Correct answer of health examination was 77.8%. Having experience of health examination was 69.5%, among them have regularity was 70.9%. Think it too much trouble to do not health examination was 69.7%. Have got to do health examination was 95.6%. The reason of set up health clinic was emergency care 58.9%, health education 22.1%. Using health clinic was 70.4%, by monthly was 53.0%. The reason of think it too much trouble to use not health clinic was 65.2% The need of health clinic was 96.4% 3. The conditions of knowledge about health management. When 5 points was given to 'very affirming' and 1 point was given to 'very deny', the total average was 3.67, the range was 2.96-4.54. Exactly, company must given to employee put in operative health examination was highest, worked 34 hours per week on harmful worked place was lowest. And knowing about kind of harmful work was 2.86, dangerous work was 2.90. 4. Correlation between the general features and attitude variables. Female group may have more knowledge on reason of health examination. Over 50 years aged group, middle school graduated group, white colored group, less then 1 year career group may have more knowledge on health examination. White colored group may have more attitude on health examination$(\chi^2=5.210,\;P<.07)$. High careered group may have more using on health clinic $(\chi^2=12.08,\;P<.007)$. 5. Difference between the general features and knowledge of health management. High educated group were highest score in knowledge (F=5.214, P<.002). White colored group were highest score in knowledge (F=23.019, P<.000). 6. Difference between the attitude and knowledge of health management. Needing of health examination group were highest score in knowledge. (t=2.54, P<.011). Using of health clinic group were highest score in knowledge(t=190, P<.048). Needing of health clinic group were highest score in knowledge(t=5.13, P<.000).

• 한국관광식음료학회지:관광식음료경영연구
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• 제8권
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• pp.145-162
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• 1997

Performance appraisal system is to evaluate employee' work performance, work ability and work attitude. It becomes a important foundation of personnel management. This system's goal is to accomplish employee ability development. The purpose of this study is to make some contributions in order to efficient performance appraisal system of hotels by analyzing the problems of current performance appraisal system. The suggestions for efficient performance appraisal system are as follows: 1. Performance appraisal by job analysis. 2. Though evaluators' training for objective assessment. 3. The assistance system of appraisal results for employees. 4. Magnifying use of appraisal results. 5. Object management strategy by using self-rating.

• 4차산업연구
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• 제1권1호
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• pp.11-22
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• 2021

Purpose- The purpose of this study is to give implications on how to decrease employee turnover intention of Korean information and communication industry employees using organization culture, job satisfaction and organizational commitment. To do that this study analyzes relationships among variables and analyses mediating effect of job satisfaction and organizational commitment. Research design, data, and methodology- To analyze relationships among organization culture, job satisfaction, organizational commitment and turnover intention of employees, this study used the 7th KRIVET's HCCP employee data especially employees working in the information and communication industry who has more than university degree education. The analysis is conducted by using SPSS 21 and frequency analysis correlation analysis, regression analysis and mediating effect are analyzed by using MACRO PROCESS procedure for SPSS. Result- According to the empirical results, organization culture of innovation, relation and rational directed significantly affect both job satisfaction and organizational commitment. And job satisfaction and organizational commitment significantly affect each other. Turnover intention is significantly affected by job satisfaction, organizational commitment, innovation directed and hierarchy directed. However, the influence of innovation and hierarchy showed conflicting results. Conclusion- Based on this study result, implications to manage the turnover intention of Korean employees in the information and communication industry are discussed. Especially, the effect of organization culture, job satisfaction and organizational commitment is discussed. And the mediating role of job satisfaction and organizational commitment is also analyzed. Result implicates that cautious approach is needed in managing organization culture to employee attitude of job and organization is needed

• 한국프랜차이즈경영연구
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• 제6권2호
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• pp.51-66
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• 2015

As competition for better service between corporations is getting fierce, many efforts to improve service quality are being made endlessly. The quality of service is directly associated with customer satisfaction and the employee performance of emotional labor is a key factor to attain a high level of customer review and better corporation image. This study examines an influence of emotional labor on job stress and customer orientation in the context of a service franchise firm. The results are as follow. First, deep acting of emotional labor has a negative influence on job stress, and surface acting of emotional labor has a negative influence on customer orientation. Also, job stress has a negative influence on customer orientation. Second, deep acting of emotional labor does not have a positive influence on customer orientation. Third, surface acting of emotional labor does not have a positive influence on job stress. The findings of this study show that deep acting of service based on an employee emotion can produce the employee's better service attitude by decreasing employees' job stress, but standardized surface acting of service cannot. Therefore, franchisor needs to use employees' deep acting to improve the franchisee service quality.

• 한국유통학회지:유통연구
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• 제12권4호
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• pp.79-108
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• 2007

본 연구에서는 기업의 성과를 향상시키는 중요한 요소로 알려진 종업원의 조직시민행동을 고객관점에서 측정하고, 그 영향을 검토하기 위하여 관련 변수들인 서비스품질, 고객만족, 신뢰, 호의적 구전과의 경로관계를 실증적으로 규명해보았다. 그동안 조직시민행동(OCB)에 관한 연구들은 대부분 조직 관점에서 종업원의 OCB를 측정하였다. 반면, 본 연구는 고객의 시각으로 이를 평가했다는 점에서 기존 연구를 확장하였다고 할 수 있다. 자료 수집에 있어서는 보다 다양한 고객접점 상황을 고려하기 위해 미용실과 주점 두 업종의 이용고객을 대상으로 실시하였다. 연구결과는 다음과 같다. 첫째, 고객이 지각하는 종업원의 OCB는 고객의 지각된 서비스품질과 신뢰에는 직접효과, 고객만족에는 간접효과가 있는 것으로 나타났다. 이는 고객이 관찰하기에 종업원이 규정된 역할을 초월하여 동료들을 도와주고 고객의 편의를 지향하며 자신이 속해 있는 조직에 대해 긍정적인 자세를 보이면, 고객들은 종업원을 신뢰하고 그들에게서 제공받는 서비스품질을 높게 지각할 뿐만 아니라 결과적으로 만족도가 높아진다는 것을 의미한다. 둘째, 조직시민행동은 서비스품질과 만족, 신뢰를 통해 호의적 구전에 간접적인 영향력을 나타내었다. 셋째, OCB의 세 가지 구성차원인 고객편의 지향성, 조직관여도, 스포츠맨십이 고객태도에 미치는 효과를 검토한 결과 고객편의지향성의 영향력이 가장 큰 것으로 나타났다. 본 연구를 통해서 고객이 지각하는 접점종업원의 OCB와 고객태도 사이의 관련성을 이해할 수 있었으며 고객관점의 OCB를 측정함에 있어 다차원적인 접근의 필요성을 파악할 수 있었다.

• 한국산학경영학회:학술대회논문집
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• 한국산학경영학회 2006년도 춘계학술발표대회 발표논문집
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• pp.21-32
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• 2006

본 연구는 호텔종사원의 친절행동과 고객의 사전지식의 고객만족 및 충성도 간의 인과관계를 실증분석을 통하여 밝히는 것으로 분석결과를 보면 호텔종사원의 친절행동이 고객만족에 영향을 미치고 있는 것을 확인하였으며, 고객의 사전지식은 고객만족에 제한적으로 영향을 미치는 것으로 확인되었다. 또한 고객만족과 고객충성 도와 관련하여 타인추천과 재구매의도에 영향을 미치는 것으로 확인되었다. 이 같은 결과는 호텔기업이 충성고객을 확보하기 위해서 종사원의 친절행동 측면에 대한 지속적인 관심과 교육훈련으로 고객과의 관계를 다지는 데에 집중해야할 필요성이 충분함이 실증분석을 통하여 확인된 점이다. 또한 호텔이 중성고객을 유치하기 위해서 고객접점에서 호텔종사원이 제공하는 양질의 서비스의 중요성을 인식하는 것이 필요함을 입증한 것이다.

• 대한가정학회지
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• 제17권2호
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• pp.83-105
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• 1979

The purpose of this study is 1) to find out several factors which related to father's rearing attitude and father's concern influencing on children's personality development and 2) to examine closely the correlation between father and children's personality. For the study, cases of 914 children from Seoul and Chong-Ju were sampled to put their personality on test and to investigate on the father's attitude for child rearing and child -concern. The instruments used in this research are question aires, which the investigators made, to examine the father's attitude for child-rearing and child-concern, and the child-personality test performed by Ph. D.B.M.J eong. The results obtained can be summarized as follows : 1. Most fathers were found to be more affectionate to daughters then to sons in their attitude for child-rearing and child-concern , and fathers in Chong-Ju had the tendency to have morn concern about the first child. 2. The more educated fathers, public official or company employee, and Christian or Catholic , showed much more concern about their children, which was shown or Catholic ,showed much more concern about their children , which was shown in this study as statistically significant (P<.0.1, F-test). 3. There were no sex differences in correlations between father's child-rearing attitude or child-concern and child-personality. 4. Father's child-rearing attitude was highly related to child's birth order, That is : the first child showed the low coefficient in general activity and impulsiveness, and showed the high coefficient in emotional stability of personality traits when father's child-rearing attitude was high. 5. Regardless of sex, birth order, economic level, children showed high coefficient in dominance, reflectiveness, and sociability of personality traits when father's child-concern was high. 6. Children in Chong-Ju also presented high marks at percentile in emotional stability when they liked grand fathers and fathers. 7. Children who identify their fathers showed the high marks in emotional stability, specially cases of Chong-Ju were statistically more significant (P<0.5, F-test). 8. There were much difference in percentile marks of personality traits among children in Seoul and Chong -Ju ; the marks which children in Chong-ju made were average 13.71 score lower than those of Seoul in general -activity , dominace, impulsiveness reflectiveness, sociability only except emotional stability.

• 한국콘텐츠학회논문지
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• 제14권10호
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• pp.247-254
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• 2014

본 연구의 목적은 기업의 사회적 책임이 호텔 종사원의 조직신뢰 및 직업존중감에 미치는 영향을 분석하는데 있다. 이론적 배경을 토대로 세 개의 가설을 설정하였으며 회귀분석과 AMOS로 검증하였다. 분석결과 첫째, 윤리적 책임과 기부적 책임정도가 높을 수록 조직신뢰에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, CSR과 직업존중감과의 관계에서, 기부적 책임은 내재적 가치에, 경제적 책임은 사회적 평판에 영향을 미치는 요인으로 나타났다. 셋째, 조직신뢰와 직업존중감과의 관계에서, 조직신뢰는 내재적 가치와 사회적 평판에 유의미한 영향관계가 있음을 확인하였다. 요약하면, 호텔의 CSR중 기부적 책임이 종사원들의 조직신뢰와 직업존중감에 직간접적 영향을 미치는 핵심요인으로, 적극적 자선활동과 판매액의 일정부분을 사회에 환원함으로써 종사원의 긍정적 태도를 유도할 수 있다. 따라서 호텔은 일관된 사회적 책임활동으로 종사원들의 조직신뢰를 향상시키고 직업존중감을 높일 수 있는 정책을 시행해야 할 것이다.