• Title/Summary/Keyword: Empathy Ability Scale

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The Effects of 'Activity Program for Effective Storytelling' on Empathic Ability and Language Teaching Efficacy of Story Grandmother ('효과적인 이야기전달을 위한 활동 프로그램'이 이야기할머니와 유아 간의 공감능력 및 언어교수효능감에 미치는 영향)

  • Kim, Hyung-Sook;Hong, Myung-Soon;Kim, Rae-Eun
    • Journal of Convergence for Information Technology
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    • v.10 no.12
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    • pp.245-255
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    • 2020
  • The purpose of this study was to investigate effects of 'activity program for effective storytelling' on the empathic ability and language teaching efficacy of a story grandmother. The subjects were 51 beautiful story grandmothers in Gangwon, Gyeongsangdo and Seoul. The research tools used the emotional empathy scale of Jeon(2003), and language teaching efficacy scale of Kim and Lee(2011). As for the research procedure, from March 06 to July 27, 2017, an 'activity program for effective storytelling' was conducted. For data analysis, a t-test of the corresponding sample was conducted to find the difference between the pre- and post-scores of the two variables. As a result of the study, first, the cognitive empathy ability between the story grandmother and the young children after applying the 'activity program for effective storytelling' was higher than that of the dictionary. Second, the language teaching efficacy between the story grandmother and the young children after applying the 'activity program for effective storytelling' was higher than that of the dictionary. Therefore, the 'activity program for effective storytelling' suggests that there is a positive effect on improving the cognitive empathic ability and language teaching efficacy of the story grandmothers.

Factors influencing the Emotional intelligence in nursing students (간호대학생들의 감성지능에 영향을 미치는 요인)

  • Yu, Jihyoung;Lee, Yumi
    • Journal of the Korean Society of Industry Convergence
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    • v.20 no.5
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    • pp.385-393
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    • 2017
  • The purpose of this study is explore stress, problem solving and emotional intelligence in nursing students. Participants were recruited from December 2016 to February 2017 by web base survey. The participants were 237 who nursing students in university. Stress, problem solving and emotional intelligence were assessed using two questionnaires; Korean version of the Perceived stress inventory (PSI), problem solving, and Wong and Law Emotional Intelligence Scale (WLEIS). The responses 237 students were analyzed statistically. Significantly emotional intelligence was a correlation stress and problem solving (p>.001). The findings showed that problem solving (${\beta}=.386$), stress (${\beta}=-.259$, empathy ability (${\beta}=.144$), and satisfaction with a major in nursing (${\beta}=.129$). Our finding show that stress levels of low and the problem solving levels of above moderate in emotional intelligence. Especially, the problem solving was important factor in emotional intelligence.

Validation of the Maternal Emotion Coaching Questionnaire for Mothers of Preschool Children (유아기 자녀를 둔 어머니의 정서코칭 평가도구 타당화)

  • Lim, JungHa;Park, Sungmin
    • Korean Journal of Childcare and Education
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    • v.18 no.4
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    • pp.1-16
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    • 2022
  • Objective: The purpose of this study is to test the psychometric properties of the Maternal Emotion Coaching Questionnaire (MECQ, Lim et al., 2018) in order to measure emotion coaching in mothers of preschoolers. Methods: A total of 316 preschoolers and their mothers participated in this study. Maternal emotion coaching was assessed by self-report and child emotion regulation ability was evaluated by the teacher. Data were analyzed with chi-square tests, reliability analysis, confirmatory factor analysis, latent profile analysis, and F-test. Results: Each item of the MECQ showed proper discriminative power. The MECQ and each subscale demonstrated adequate internal consistency and split-half reliability. Evidence of construct validity was provided by confirmatory factor analysis. The five-factor model including maternal attention, awareness, acceptance, empathy, and guidance showed a good fit. Results of the latent profile analysis revealed three profiles of emotion coaching: excellent, good, and poor. Preschoolers with mothers in the poor coaching profile showed significantly lower emotion regulation ability compared to those in the excellent or good coaching profiles, which suggested discriminative validity of the MECQ. Conclusion/Implications: The MECQ presents a reliable and valid tool to assess emotion coaching in mothers of preschool children and can thus be effectively used for mothers of preschoolers.

The relationship between empathic ability, communication competence, and attitudes toward the disabled among female dental hygiene students (일부 치위생과 여학생들의 공감능력 및 의사소통능력과 장애인에 대한 태도와의 연관성)

  • Park, Hye-Min;Kim, Jang-Rak;Kang, Yune-Sik;Jeong, Baek-Geun
    • Journal of Korean Dental Hygiene Science
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    • v.4 no.2
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    • pp.43-52
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    • 2021
  • Background: To explore the empathic abilities, communication competence, and attitudes toward the disabled, and to identify the relationship between these variables among female dental hygiene students. Methods: A self-administered questionnaire was used to collect data from 190 female students in their second and third year of study at the dental hygiene department of a university located in Gyeongsangnam-do province, South Korea, from September 2-11, 2020. Data were analyzed using descriptive analyses, t-test, analysis of variance, Pearson's correlation, and multiple regression using SPSS 20.0. Results: The participants' scores for empathic abilities, communication competence, and attitudes toward the disabled were 3.63, 3.69, and 3.54 points, respectively. A significant positive correlation was observed between empathic abilities and attitudes toward the disabled. Regarding the sub-elements of empathic abilities, the participants' attitudes toward the disabled had a significant positive correlation with the scales measuring their perspective-taking abilities and personal distress (p<.05). A positive correlation (p<.05) was observed between communication competence and attitudes toward the disabled. The students' attitudes toward the disabled were significantly influenced by the scale measuring their perspective-taking abilities (B=.210); those with a higher perspective-taking ability displayed more positive attitudes toward the disabled. Conclusion: Female dental hygiene students showed empathic abilities, which positively influenced their attitudes toward the disabled. Positive attitudes toward the disabled can contribute to improving the quality of medical services.

Gender Differences in Empathic Ability and Facial Emotion Recognition of Schizophrenic Patients (성별에 따른 조현병 환자의 공감 능력 및 얼굴 정서 인식 능력의 차이)

  • Kim, Ki-Chang;Son, Jung-Woo;Ghim, Hei-Rhee;Lee, Sang-Ick;Shin, Chul-Gin;Kim, Sie-Kyeong;Ju, Gawon;Eom, Jin-Sup;Jung, Myung-Sook;Park, Min;Moon, Eunok;Cheon, Young-Un
    • Korean Journal of Biological Psychiatry
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    • v.21 no.1
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    • pp.21-27
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    • 2014
  • Objectives The aim of the present study was to investigate gender difference in empathic ability and recognition of facial emotion expression in schizophrenic patients. Methods Twenty-two schizophrenic outpatients (11 men and 11 women) and controls (10 men and 12 women) performed both the scale of Empathic Quotient (EQ) and facial emotion recognition test. We compared the scores of EQ and the facial emotion recognition test among each group according to diagnosis and gender. Results We found a significant sex difference in the scores of EQ and the facial emotion recognition test in the schizophrenic patients. And there were significantly negative correlation between the score of the facial emotion recognition test and the scores of Positive and Negative Symptom Scale (PANSS) in female schizophrenic patients. However, in male schizophrenic patients, there were no significant correlations between the score of each test and the scores of PANSS. Conclusions This study suggests that the sex difference in empathic ability and facial emotion recognition would be very important in chronic schizophrenic patients. Investigation of sex effects in empathic ability and facial emotion recognition in chronic schizophrenic patients would present an important solution for constructing optimal rehabilitation program.

The Changes on Marital Communication over the family Life Cycle (가족주기에 따른 부부간 커뮤니케이션 변화에 관한 연구)

  • 이기숙
    • Journal of Families and Better Life
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    • v.6 no.1
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    • pp.167-187
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    • 1988
  • The purpose of this study is to explore whether wives communicate differently over the family life cycle(FLC), and whether their communication contents and frequencies are differently over the FLC. Marital communication scales are composed of six subfactors such as The selectivity of channel (SC), Channel direction (CD), communication style(CS), Comprehension of nonverbal communication (CNC), Communication contents and frequencies(CCF) and Olson's marital communication (LCQ). The number of the subjects are 582, who are living in Pusan in 1987 and they divided into six stages family life cycle; The newly married (FLC 1). The family with preschoolers(FLC 2), The family with schoolages (FLC3), The family with teenages(FLC4), The family with launching children(FLC 5) and The postparenthood (FLC 6). This study is surveyed by Frequencies and Mean score from six subfactors and tested by chi-square test and ANOVA. the results are as follows; 1) There are a few significant differences in CS and CNC by FLC. The wives from FLC 1 and FLC 2 use the most open communication style and them form FLC5 use the most closed style. There are revealed that comprehension of nonverbal communication is the highest of FLC2, but on FLC 1 it is the lowest. 2) There are significant difference in CCF. Children, Wive's life, Husband's life, Affection and sex and Empathy show significant differences over the over the FLC. Regardless of FLC, there are conclueded that Children, Wive's and husband's life and economy management are the most frequence communicative contents. These results suggest that there needs to be further investigation on Olson's marital communication scale for comparing another country with ours and on the training and programs for couple's skillful communication ability.

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Students' Responses and Self-understanding in Liberal Arts and Personality Class (교양과 인성 수업에 나타난 학생들의 반응과 자기 이해)

  • Park, Joo Eun;Park, Sung Hae
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.4
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    • pp.289-296
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    • 2022
  • The purpose of this study was to examine the students' responses and self-understanding in the liberal arts and personality class, one of the compulsory liberal arts subjects at S University. The results of the study are as follows. First, the degree of influence on students' positive change in this class was higher than normal using a five-step Likert scale. In particular, as a result of the film discussion conducted by the researcher, satisfaction was very high. Second, as a result of picture test analysis, changes in coping ability through stress and resource scales were seen in the students, and it was an opportunity for students to understand themselves by looking into their minds. This study presented example of classes that can cultivate students' personality through literature, art, and video, and cultivate their qualities as global citizens, such as responsibility, leadership, cooperation, consideration, communication, and empathy, through discussion.

The Effect of Hotel Employee's Service Orientation on Service Performance, Job Satisfaction, and Organizational Commitment (호텔기업 종업원의 서비스지향성이 서비스 성과, 직무만족과 조직몰입에 미치는 영향)

  • Park, Dae-Hwan
    • Journal of Global Scholars of Marketing Science
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    • v.17 no.4
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    • pp.1-22
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    • 2007
  • Customer satisfaction is important in an increasingly competitive and global marketplace. This implies that customer service is a critical factor for many organizations. In service encounter context, customer satisfaction is affected by employees' attitudes and behaviors. Accordingly, service firms have been focusing on selecting high quality of service employees, which resulted the ability to identify and select quality service- or customer- oriented employees to become critical for an organization's success. It was suggested that customer service orientation links to performance and subsequent organizational revenue. Moreover, it was found that service encounter failures were among the major reasons for customers' service switch. Therefore, the selection of customer service oriented employees is a key factor in establishing customer service - a potential source of sustained competitive advantage. However, the measurement of employee service orientation is more confusing than that of definitive answers. The difficulty of measuring service orientation is attributed to the use of broad versus narrow measures of personality. Advocates for the broad perspective prefer using basic personality constructs, such as the Big Five personality traits. On the contrary, the latter prefer a construct-oriented approach of personality research that provides a better measure of job performance because it requires the specification of the relationship of the personality traits with multiple dimensions of job performance. The customer service orientation was defined as "a set of basic individual predispositions and an inclination to provide service, to be courteous and to be helpful in dealing with customers and associates." Similarly, it is a fact that the Big five personality traits are predictors of customer orientation, and employee's self- and supervisor performance. They propose that basic personality traits may be too far removed from focal service behaviors to be able to predict specific service behaviors (customer orientation) and service worker performance. Also, customer orientation is defined as "an employee's tendency or predisposition to meet customer needs in an on-the-job context." This means that people who have job-relevant personality traits such as concern, empathy, and conscientiousness will be more adept at customer service than people who do not possess these traits. However, little attention has been given to the exploration of the service orientation of customer-contact employees who play a key role in creating satisfactory service encounters in the hospitality industry except for Kim, McCahon, & Miller (2003)'s study, especially in family restaurants context. Thus, the purposes of this study are to examine and validate the customer service orientation of customer-contact employees using the instrument developed by Donavan (1999) in Korean family restaurants, because the scale was developed to measure the personality traits related job behaviors. And this study explores the relationships between customer service orientation, job satisfaction, organizational commitment, and self service performance using structural equation modeling (SEM). And this study explores the relationships between customer service orientation, job satisfaction, organizational commitment, and self service performance using structural equation modeling (SEM). For these purposes the author developed several hypotheses as follows: H1: Employee's service orientation is associated with service performance. H2: Employee's service orientation is positively associated with job satisfaction. H3: Employee's service orientation is positively associated with organizational commitment. H4: Service performance is positively associated with job satisfaction. H5: Service performance is positively associated with organizational commitment. H6: Job satisfaction is negatively associated with organizational commitment. The data were collected from 278 employees in 5 deluxe hotels located in Pusan, Korea. The researcher contacted the manager of the restaurants, and managers consented to administer surveys to their employees. The survey was executed during one month period in the October of 2007. The data were analyzed with structural equation modeling with LISREL 8.7 W. The result of the overall model analysis appeared as follows: $X^2$=122.638 (p = 0.00), df=59, GFI=.936, AGFI=.901, NFI=.948, CFI=.971, RMSEA=.0625. Since the result of the overall model analysis demonstrated a good fit, we could further analyze our data. The findings can be summarized as follows: First, the greater the employee service orientation, the greater the service performance. Second, the greater the employee service orientation, the greater the job satisfaction. Third, the greater the employee service orientation, the greater the organizational commitment. Fourth, the greater the service performance, the greater the job satisfaction. Fifth, the greater the service performance, the greater the organizational commitment. Finally, the greater the job satisfaction, the greater the organizational commitment. Seventh, the greater the customer satisfaction, the greater the customer loyalty.

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