• The Journal of Asian Finance, Economics and Business
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• 제7권2호
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• pp.169-180
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• 2020

Globalization has led to a dramatic increase in intercultural service encounters between services providers and customers from diverse cultural backgrounds. This paper explores the causal relationship between service employees‟ cultural intelligence and adaptive sales behavior in intercultural service encounters, and the mediating effect of cognitive and emotional empathy on this relationship. A quantitative survey methodology was utilized to collect data on 341 salespeople at duty-free shops located on Jeju Island, Korea. Data analysis was conducted using SPSS 18 and Amos 18. The results show that cultural intelligence has a significant impact on cognitive empathy, emotional empathy, and adaptive sales behavior. Cognitive empathy has a positive impact on adaptive sales behavior, whereas the relationship between emotional empathy and adaptive sales behavior is not significant. Additionally, cognitive empathy mediates the relationship of cultural intelligence and adaptive sales behavior. This study has useful managerial implications for employee selection, training, and development in service firms engaged in intercultural service encounters. This study extends prior research on intercultural service encounters by exploring the direct impact of cultural intelligence on intercultural adaptation and the mediating effect of empathy, suggesting the presence of a cognitive mechanism that plays a key role in the impact of cultural intelligence on adaptive sales behavior.

• 동서간호학연구지
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• 제25권1호
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• pp.9-16
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• 2019

Purpose: The aim of this study was to investigate the influences of nurses' empathy and self-efficacy on nursing care of older adults in an integrated nursing care services (INCS) unit. Methods: The participants were 210 nurses caring for elderly patients in the INCS unit in Korea. Data were collected using self-report questionnaires from February 9 to February 23, 2017. The questionnaires are composed of empathy construct rating scale, self-efficacy scale and nursing care of older adults scale. Results: The mean age of the participants was 29.9 years old. There were significant positive relationships between age and clinical career (r=.78; p<.001), self-efficacy and empathy (r=.33; p<.001) and empathy and nursing care of older adults (r=.25; p<.001). The quality of nursing care of older adults were significantly different according to working experience in psychiatric unit (p=.021). Influencing factor of nursing care of older adults was empathy (${\ss}=.29$; p<.001), which explained 30% of the variance. Conclusion: The findings of this study indicated that attention should be given to empathy of nursing care of older adults and numerous efforts should be made to improve nurses' empathy for quality elderly care.

• 한국컴퓨터정보학회논문지
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• 제24권5호
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• pp.113-120
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• 2019

This study was conducted to identify the level of cultural empathy, self-esteem, and cultural competence and factors affecting cultural competence of nursing students. Participants were 157 nursing students who were 2nd, 3rd, and 4th grade in one university located at the Chungbuk provinces. Data collected using questionnaires which consisted of general characteristics, cultural empathy, self-esteem, and cultural competence. The mean score for cultural empathy was $3.63{\pm}.34$(scores ranged from 1 to 5), The mean score for self-esteem was $2.91{\pm}.42$(scores ranged from 1 to 4). The mean score for cultural competence was $3.31{\pm}.43$(scores ranged from 1 to 5). There were significant differences between cultural competence and age(t=-2.242, p=.027), grade(F=3.473, p=.033), and fluency of foreign language(F=5.053, p=.007). There were significant correlation between cultural competence and cultural empathy(r=.49, p<.001), and self-esteem(r=.33, p<.001)), and self-esteem and cultural empathy(r=.33, p<.001). Cultural empathy and self-esteem explained 29.4% of cultural competence and major predictor variable for cultural competence was cultural empathy. In this paper, we propose various multicultural education programs in curriculum and extra curriculum that can enhance cultural empathy and self-esteem to improve cultural competence of nursing students. Especially, continuous education of cultural knowledge among cultural competence will be done.

• Human Ecology Research
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• 제60권2호
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• pp.177-186
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• 2022

The purpose of this study was to explore the relationships among mothers' reflective function, preschoolers' empathy, executive function, caring behaviors. Subjects for this study were 498 preschoolers and their mothers. Mothers' reflective function was assessed by the Parental Reflective Functioning Questionnaire(PRFQ). Preschoolers' empathy was assessed by the Questionnaire of Cognitive and Affective Empathy(QCAE). Preschoolers' executive function was assessed by the Behavioral Rating Inventory of Executive Functions-Preschool Version(BRIEF-P), and caring behaviors were assessed by the caring behaviors scale(Kim, 2015). Data were analyzed using descriptive statistics, confirmatory factor analysis(CFA), and structural equation model(SEM) with the SPSS 25.0 and AMOS 23.0 program. The major results of this study were as follows. First, mothers' reflective function showed direct effects on preschoolers' empathy, executive function, and caring behaviors. Second, the preschoolers' empathy and executive function showed direct effects on preschoolers' caring behaviors. Third, preschoolers' empathy mediated the effects of mothers' reflective function on preschoolers' caring behaviors. The findings of this study will contribute to designing intervention programs to improve preschoolers' empathy, executive function, and caring behaviors.

• International journal of advanced smart convergence
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• 제12권4호
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• pp.277-285
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• 2023

The purpose of this paper is to understand and express emotions and experiences from the perspective of others through empathy, which is crucial for maintaining social relationships. The smooth formation of interpersonal relationships through the physical activity of children with disabilities holds significant meaning. Children with disabilities often lack opportunities for interaction with their peers compared to typical children, and the absence of effective communication methods poses difficulties in forming relationships. Therefore, this study aimed to investigate the effects of a movement education program on enhancing empathy in children with disabilities. The program was implemented for 12 weeks from April to June 2023, involving five children with disabilities. The movement education program comprised 12 topics, encompassing physical, emotional, and cognitive domains. Empathy was measured in two areas: cognitive empathy and emotional empathy. The results indicated improvement in both cognitive and emotional empathy after the program compared to the pre-assessment. The rate of progress varied depending on the type and severity of the disability, but overall, positive changes in the development of empathy were observed. Through this research, it is hoped that movement programs can be practically utilized as a valuable resource.

• 한국과학교육학회지
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• 제39권2호
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• pp.249-261
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• 2019

본 연구의 목적은 과학자들의 문제 해결 과정에서 공감요소를 추출하고 그 공감요소가 과학자들의 문제 해결 상황에서 어떤 영향을 주고 있는지 확인해보고자 한다. 이에 본 연구는 창의성 연구자들이 언급한 과학자들 중 공통인물 6명을 분석대상으로 선정하고 그들의 자서전 및 그들의 일대기에 관련한 논문을 통해 그들의 문제 해결 사례에서 공감요소를 추출하여 이를 유목화 하였다. 총 12개의 서적과 50여개의 논문에서 제시한 사례를 Davis의 공감척도를 분석틀로 분석하였고 공통요인을 추출하였다. 그 결과 총 182개의 사례에서 과학 공감요소가 추출되었고, 이 중 33개의 공통요소가 발견되었다. 과학교육전문가집단의 내용타당도 검사를 통하여 본 사례의 타당도를 확인한 결과, 전문가의 내용타당도 I-CVI 평균은 .86, S-CVI 평균 .90값이 확인되었다. 과학자들이 문제 해결사례에서 활용하고 있는 공감요소는 인지적 공감으로 관점 취하기 측면에서 3가지(다른 학문 분야를 통한 공감, 연구대상의 관점에서 공감, 다른 사람의 의견 수용), 상상하기 측면에서 3가지(관찰 근거의 상상, 사고 실험, 연구 대상에 대한 유기체적 느낌), 정서적 공감으로 공감적 관심측면에서 3가지(동료 연구자의 의욕에 따른 반응, 연구대상에 대한 감동, 더 연구하고 싶은 흥분), 개인적 각성 측면에서 2가지(타인의 연구실패에 대한 불편한 감정, 문제에 대한 민감성)가 추출되었다. 이는 Davis의 공감요소와 완벽하게 일치한다고 할 수 없었으나 과학자들의 사례에서 발견되는 이러한 공통되는 요소를 기초로 과학 공감요소에 대한 정의가 가능할 것이다.

• 한국음향학회지
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• 제29권5호
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• pp.332-338
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• 2010

그동안 공감이 대인관계에서 하는 역할은 꾸준히 밝혀져 왔다. 하지만 공감이 주관적 안녕감에 어떤 영향을 미치는지 밝히는 연구는 거의 없었다. 이에 따라 본 연구에서는 공감이 자기존중감을 매개로 주관적 안녕감에 영향을 미친다는 모형을 가정하고 검정하고자 하였다. 또한 허재홍, 이찬종 (2010)은 공감지수 (Empathy Quotient: EQ) 척도의 심리측정 속성은 밝혔으나 확인요인분석은 하지 않아 본 연구에서 확인요인분석을 하였다. 대학생 421명 (남학생 192명, 여학생 225명)을 대상으로 설문을 실시하였고, 구조방정식 모형과 경로분석을 하였다. 연구결과 EQ는 기존 연구와 마찬가지로 세 요인 (인지공감, 정서공감, 사회기술공감)으로 보는 것이 타당하였다. 또한 공감은 자기존중감을 매개로 주관적 안녕감에 영향을 미치고 있었다. 이 연구 결과에서 공감이 우리나라 문화에서 개인이 문화의 가치를 충족시킴으로써 자기존중감을 높이고 이는 다시 주관적 안녕감을 향상시킨다는 것을 알 수 있었다. 이와 함께 본 연구에서는 공감에 우리나라 문화 특성도 반영해야 한다는 사실도 시사되었다.

• 디지털융복합연구
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• 제15권4호
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• pp.499-510
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• 2017

본 연구에서는 청소년의 다문화경험, 다문화수용성, 문화적 공감과 공감능력의 관계를 살펴보고, 다문화경험이 어떤 경로를 통해 공감능력에 영향을 미치는지 밝힘과 동시에 다문화수용성 및 문화적공감이 간접효과를 가지는지를 파악하고자 하였다. 이를 위해 선행연구를 바탕으로 연구모형을 설정하고, 청소년 266명을 대상으로 자료를 수집하고 분석하였다. 연구결과, 주요 변수들 간에는 서로 정적 상관관계를 가지고 있었으며, 청소년의 다문화경험은 다문화수용성과 문화적 공감을 매개하는 경로를 통하여 공감능력에 영향을 미치는 것으로 나타났다. 따라서 문화수용성 및 문화적 공감을 향상할 수 있는 프로그램을 개발하고, 그 제공방식에 있어서도 차별성을 두고, 지속적이고 단계적으로 실시될 필요가 있음을 제언하였다.

• Journal of the Korean Academy of Child and Adolescent Psychiatry
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• 제32권4호
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• pp.129-136
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• 2021

Objectives: To investigate the relationship between brain structure and empathy in early adolescents with attention-deficit/hyperactivity disorder (ADHD). Methods: Nineteen early adolescents with ADHD and 20 healthy controls underwent 3T MRI. All the participants were assessed for different aspects of empathy using measures including the Interpersonal Reactivity Index and Empathy Quotient. Cortical thickness and subcortical structural volume based on T1-weighted scans were analyzed using FreeSurfer. Results: Cognitive empathy (t=-2.52, p=0.016) and perspective taking (t=-2.10, p=0.043) were impaired in the ADHD group compared with the control group. The cluster encompassing the left posterior insular, supramarginal, and transverse temporal cortices [cluster-wise p-value (CWP)=0.001], which are associated with emotional empathy, was significantly smaller in the ADHD group, and the volume of the left nucleus accumbens was greater than that of the control group (F=10.12, p=0.003, effect size=0.22). In the control group, the left superior temporal (CWP=0.002) and lingual cortical (CWP=0.035) thicknesses were positively associated with cognitive empathy, while the right amygdala volume was positively associated with empathic concern (Coef=14.26, t=3.92, p=0.001). However, there was no significant correlation between empathy and brain structure in the ADHD group. Conclusion: The ADHD group had a smaller volume of the cortical area associated with emotional empathy than the control group, and there was no brain region showing significant correlation with empathy, unlike in the control group.

• 대한가정학회지
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• 제45권7호
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• pp.17-33
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• 2007

The purpose of this study was to examine the relationships between aggression and moral emotion including guilt, shame, and empathy in early adolescence. In a sample of 359 early adolescents (187 boys, and 172 girls) in Daejeon city, data were analyzed by frequency, t-test, Pearson's correlations, and multiple regressions. The following study results were obtained: 1. Boys showed more linguistic and roundabout aggression, and girls showed more anger, guilt and empathy. Older adolescents showed more shame than younger adolescents did, whereas younger adolescents showed more guilt and empathy than did older adolescents. 2. Shame had significant relationships with all types of aggression, whereas guilt and empathy had significant relationships with different types of aggression. 3. Moral emotions - guilt, shame, and empathy - showed significant effects on aggression among early adolescents. The degree of the effectiveness of moral emotions on aggression depends on the types of aggression, gender, and age of participants.