• Proceedings of the Korean Society of Disaster Information Conference
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• 2023.11a
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• pp.99-100
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• 2023

최근 중대재해처벌법의 목적은 건설업 주체 구성원들의 안전불감증을 방지하기 위해 CEO의 안전참여 문화를 강조하고 있다. 선행연구에서는 리더의 감성 수준이 높을수록 업무 능력에 긍정적인 영향을 미치며, 감성능력을 요구하는 추세라고 주장하였다4). 본 연구에서 경영자 (CEO) 리더십 및 안전관리 연구에 사용할 수 있는 감성안전 측정으로 건전하고 간단한 EI 측정개발도구에 대해 신뢰도를 검증한다. Schutte Self-Report Emotional Intelligence Test (SSEIT)의 감정 조절 모델을 적용하면 리더와 안전관리자의 EI가 안전업무 수행과 태도에 긍정적인 영향을 미쳐야 한다. 또한 건설 안전관리 직업의 재해피해가능성스트레스 감정 노동이 EI-활용훈련 결과 감정조절이 가능하다는 것을 제안한다.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.55-60
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• 2021

In order to prepare basic data for research on the protection of emotional workers in Pyeongtaek with the support of Pyeongtaek City, this study conducted a survey centered on 104 counselors classified as emotional laborers. Based on the results of the survey centered on 104 emotional workers, basic research data on the difficulties of emotional workers can be prepared, and protection methods for emotional workers who are currently interested in each local government can be found. As a result of selecting a sample centering on counselors in Pyeongtaek City for a survey on the actual condition of emotional workers, and conducting a survey based on the selected samples, it was found that emotional workers did not find their rights to human rights and were not protected even in the workplace. Currently, a bill to protect emotional workers is being announced, but it is not protected, so it is confirmed that system improvement is necessary. This study focused on 104 items that were significant through pre-processing among the recovered questionnaires. It was analyzed using SPSS, R, and it was confirmed that there is a need for a regulation that can provide an institutional device in Pyeongtaek City. In this study, it is judged that it is necessary to prepare a protective device for emotional workers by selecting more samples corresponding to the occupational group of emotional workers.

• Journal of the Korea Convergence Society
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• v.6 no.6
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• pp.139-146
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• 2015

The purpose of this study is to determine the general characteristics and work-related characteristics of call center workers and learn the relationship between the subjects of emotional labor levels, stress response levels and turnover. Target the K's Call Center employees 300 people of telecommunications companies in Korea 2015 July 15 to August 31. Results of the study was higher the level of emotional labor of the subjects underlying factors which are somatization of stress reactions, depression, anger is rising, which also showed an increase in turnover. It is necessary to develop and measures to reduce the degree of turnover Intention of call center workers prepare measures are needed that can mitigate the stress response reduces the level of emotional labor.

• Journal of Digital Convergence
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• v.15 no.4
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• pp.251-258
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• 2017

The purpose of this study is to analyze the effects of internal marketing factors on organizational commitment and emotional labor in the elderly Care Worker. The data are collected through structured questionnaires. The Subjects of the final analysis is 191 persons working in the elderly care facilities in Gyeongnam and Gyeongbuk provinces. Hypothesis testing of the research model is performed using AMOS 18.0. The main results of this study are as follows. Internal marketing factors influenced only internal communication and management support for job satisfaction, internal support for managerial support for emotional labor, internal communication and management support for organizational commitment. The results of this study suggest that in order to enhance the organizational commitment of long-term care workers, it is important not to strengthen internal marketing capacity but to increase job performance first, and secondly, to improve job performance, It is necessary to establish a more diversified research on the variables of service quality of job satisfaction and emotional labor.

• Management & Information Systems Review
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• v.36 no.1
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• pp.309-327
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• 2017

Recently the importance of emotional labor has increased so this study aims to prove the effects of emotional labor(surface acting and deep acting) on counterproductive work behaviors(deviate from organization and individual deviation) using burnout(emotional exhaustion, personality disorder, decrease in sense of accomplishment) as a medium. 350 surveys were sent to employees such as workers from call centers, salesperson from department store, financial worker, hospital staff, flight attendant and workers from customer center who and worked with emotional labor and 300 surveys excluding insincere ones were used for analysis. The result is as follows. First, surface acting which is a type of emotional labor chosen by customer workers had a positive effect on burnout such as personality disorder and decrease in sense of accomplishment. Second, deep acting had a negative effect on personality disorder and decrease in sense of accomplishment but did not show any effect on emotional exhaustion. Third, personality disorder and decrease in sense of accomplishment among burnout had effect on counterproductive work behaviors(deviate from organization, individual deviation) but emotional exhaustion did not show any effect on work behaviors(deviate from organization, individual deviation). Based on the result of analysis, implication of this study and direction of future research were suggested.

• The Journal of the Korea Contents Association
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• v.10 no.6
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• pp.386-403
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• 2010

This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

• Journal of Korea Entertainment Industry Association
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• v.14 no.7
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• pp.659-666
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• 2020

This study is a comparative study on the impacts of workers' emotional labor influencing job stress by health care and the types of hospitals. The research used 387 questionnaires as final assay data, which were obtained by health care workers who work for hospitals or higher-level hospitals located in G-metropolitan city, JD through the direct survey method. The results are as follows. First, after analyzing the difference of emotional labor and job stress in terms of socio-demographic characteristics, there was a significant difference in both general hospital and nursing hospital: In case of general hospitals, a significant difference in emotional labor is shown based on monthly earnings and the years of employment at current hospital, and a significant difference in job stress is shown based on an academic career, the years of employment at current hospital, and the establishment classification. In case of nursing hospitals, there was a significant difference in emotional labor based on an academic career, alcohol use, and monthly earnings. Second, after analyzing the correlation between emotional stress and job stress by the type of hospital, a significant positive correlation is observed at both general hospital and nursing hospital. Third, after comparing the impacts of emotional labor on job stress by the type of hospital, it was shown that emotional labor has a significant positive impact on job stress at both general hospital and nursing hospital.

• Journal of Internet of Things and Convergence
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• v.5 no.1
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• pp.1-6
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• 2019

This study was intended to verify the impact on the quality of service for employees of youth training facilities. The purpose of this study is to provide basic data for improving service quality by analyzing the factors influencing service quality of youth training facility workers. Data were collected from 110 youth training facilities in Busan. The results showed that social support, emotional labor and self-efficacy had a static effect on the quality of service. Based on the results of this study, the following suggestions were made. First, in order to enhance social support, it is necessary to strengthen regular networking with other agency workers, interview with middle managers, and counseling. Second, to raise emotional labor, it is necessary to imprint a sense of mission as a youth leader. Psychological and emotional programs should also be developed and implemented. Third, in order to increase the self-efficacy, it is necessary to strengthen the administrative super vision and strengthen related education such as image making.

• The Journal of the Korea Contents Association
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• v.22 no.6
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• pp.701-711
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• 2022

This study tried to examine the relationship between superior leadership and emotional support from co-workers on task performance through performance evaluation fairness and self-efficacy in order to find factors that affect the task performance of a company in an uncertain market environment. For this purpose, 500 copies of questionnaire data were collected from corporate employees, and the research hypothesis was verified using Smart PLS 3.0. As a result of the study, superior leadership and emotional support from co-workers showed a positive (+) effect individually on the fairness of employee performance evaluation, Performance evaluation fairness showed a positive (+) effect on self-efficacy. Through this study, it was found that the fairness and self-efficacy of the performance evaluation accepted by employees affects work performance, providing a theoretical foundation for subsequent researchers. Practical implications are suggested to inspire employees to take on a challenge by managing them properly. In future research, based on the results of this study, various studies are needed on the factors that an organization must have for task performance.

• The Journal of the Korea Contents Association
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• v.12 no.5
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• pp.213-226
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• 2012

The absence of empowerment has been offered as one explanation for the growing burnout of social worker. Numerous studies have linked empowerment to employee's behaviors and attitudes. The purpose of this study is to examine the effects of empowerment on the burnout and career commitment of social worker. For the research, empowerment was consisted of meaning, competence, self-determination and impact. And burnout was consisted of emotional exhaustion, depersonalization and feelings of inefficacy. This study was analyzed 265 social workers by survey. The results of this study are summarized as follows: Social Workers have high correlation to empowerment on the burnout(-) and career commitment(+). Especially, meaning and self-determination have a negative effects on the burnout and positive effects on the career commitment. This study finally discusses theoretical implications for future study and practical implications for empowerment strategies on the results.