• Title/Summary/Keyword: Emotional Worker

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A Disaster precaution and efficiency improve of labor by promotion of Emotional Safety Culture of laborer (근로자의 감성안전문화조성에 의한 작업능률 향상 및 재해 예방)

  • Kim, Joon-Ho
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2006.11a
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    • pp.473-477
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    • 2006
  • In domestic construction site, convenient facilities for worker are much lacking up to now. These things exert negative influences in the occurrence of construction disaster because a safety-aware of worker-self is been lacking ultimately, and 3D(Dirty Dangerous Difficult) evasion phenomenon for construction site spreads more to workers and actuality that is going through manpower problems may be heavier. This research applied sensitivity safety cultural institutions that make aware of worker's sensitivity in spot to search solution way of these problems from resource of human original nature. By the result, there were affirmative sides that sensitivity safety cultures facilities make created a safety-aware during work to worker-self. Also, these facilities gave as member of a constituent by workers, it examined that become many helps in operation efficiency.

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A Study on Response of Job Stress and Emotional Labor of the Sales Workers of Department Store (백화점 판매사원의 감정노동과 직무스트레스 반응에 관한 연구)

  • Cho, Su Kyeong;Jung, Hye Sun
    • Korean Journal of Occupational Health Nursing
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    • v.15 no.2
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    • pp.83-93
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    • 2006
  • Purpose: This study purposed on investigating how the emotional labor affects the physical uncomfortable feeling of the workers in the department store. Method: The method of data collection was used of questionnaire for 574 workers of one department store located in Seoul. The period of data collection was done from November 1, 2004 to November 30 for about one month. The working career of the participants was over one month at that department. Result: The degree of emotional labor for participants, men were $3.21{\pm}0.53$ for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was $3.07{\pm}0.48$ for total of 5.0 point. The degree of emotional labor for participants, women were $3.22{\pm}0.42$ for the total point of 5.0 point, and the degree of the physical uncomfortable feeling was $3.13{\pm}0.42$ for total of 5.0 point. In order to analyze the factors that affected the emotional labor and physical uncomfortable feeling, the multi-level reflecting analysis was used. As a result, men were insecurity of job influenced the emotional labor feeling in remarkable degree, women were the responsibility of job influenced the emotional labor. Men were insecurity and responsibility of job influenced physical uncomfortable feeling in remarkable degree, women were responsibility of job and emotional labor influenced the physical uncomfortable feeling in remarkable degree. Conclusion: The results of this study show that various strategies to remove the factors of job insecurity in order to reduce the level of emotional labor of the workers at the department store should be devised. In addition, the special way to minimize the physical insecurity should be contrived and carried out. Since the workers of the department stores had higher emotional labor, the factors of stress need to be analyzed and should be removed.

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Analysis of Working Conditions of Shift Workers by Age: Health Problems, Emotional Hazard Exposures, Work & Life Imbalance, and Satisfaction of Working Conditions (교대 근무자의 연령에 따른 건강 문제, 감정적 위험요인 노출, 일-생활 불균형, 근로환경 만족도 특성 분석)

  • Jeong, Yihun
    • Journal of the Korean Society of Safety
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    • v.37 no.5
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    • pp.62-73
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    • 2022
  • This study investigates the working conditions of shift workers according to age group by analyzing the sixth Korean Working Conditions Survey's data. A total of 1,323 shift workers were extracted from the dataset. Three age groups (A: 20s-30s, B: 40s-50s, C: 60s and above) were statistically compared in terms of health problems, emotional hazard exposure, work-life imbalance, and satisfaction with working conditions. Elderly shift workers (those in their 60s and above) had significantly more severe health problems and work-life imbalance, greater exposure to emotional hazards, and lower satisfaction with working conditions than young shift workers (those in their 20s-50s). The study's findings reveal the characteristics of working conditions for elderly shift workers and would be useful for improving shift workers' quality of life, as well as safety and productivity in the workplace.

The Influence of Teacher's Demographic and Sociological Characteristics and the Emotional Support of the Director and Co-worker on the Childcare Efficacy of Infant Teacher (영아반 교사의 인구사회학적 특성과 원장과 동료교사의 정서적 지지가 보육효능감에 미치는 영향)

  • Jeong, Kkot Nim;Moon, Hae Lyun
    • Korean Journal of Child Education & Care
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    • v.18 no.4
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    • pp.175-185
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    • 2018
  • Objective: The purpose of this study is to investigate the influence of teachers' demographic and sociological characteristics and the emotional support of the director and co-worker on the childcare efficacy of infant teachers. Methods: In this study, 169 Infant teachers of childcare centers have participated, where are located in Seoul and Gyeonggi-do Areas. The data was analyzed by using t-test and one way ANOVA to confirm the differences among groups, and also correlations analysis and multiple regression analysis were performed to analyze the interrelationship between variables and their effects. Results: Study outcome according to study subjects is as follows. First, we found a statistically meaningful difference in marital status and career by the differences of childcare efficacy depending on demographic and sociological characteristics of infant teachers. Second, childcare efficacy of infant teachers showed the most evident correlationship with co-workers support followed by the director's support. Third, the data also revealed that childcare efficacy of infant teachers was influenced by co-workers' support, their careers, marital status and their directors' support in order. Conclusion/Implications: In conclusion, higher levels of childcare efficacy were shown by the experienced and married early childhood teachers and the emotional support of co-workers has the greatest influence on their childcare efficacy.

The Effect of Emotional Expressive Ambivalence on Interpersonal Stress :The Mediating Effect of Social Support and Cognitive Emotion Regulation Strategy (직장인의 정서표현 양가성이 대인관계 스트레스에 미치는 영향:사회적 지지와 인지적 정서조절전략의 매개효과)

  • Lee, Hyun-Joo;Chung, Eun-Jung
    • The Journal of the Korea Contents Association
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    • v.20 no.9
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    • pp.558-576
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    • 2020
  • The purpose of the research was to verify the mediating effect of social support and cognitive emotional regulation strategy when office worker's emotional expressive ambivalence influences on interpersonal stress. A survey was conducted with 422 office workers from August to September of 2018. SPSS, AMOS and Mplus were used for descriptive statistics, correlation analysis, verification of structural equation modeling and mediated effect. There was a partial mediating effect in emotional expressive ambivalence of self-defense model, a complete mediating effect in relational emotional expressive ambivalence model. In both self-defense and relational emotional expressive ambivalence model, double mediation effect of passing through support and cognitive emotional regulation strategy in the relationship between emotional expressive ambivalence and interpersonal stress was significant. This study sought ways to reduce interpersonal stress by increasing the level of perception of social support and using adaptive cognitive emotional control strategies for office workers.

A Comparative Study on Development of Personality of Child-A center of christian family and non-christian family of child- (아동의 인성발달에 대한 비교연구-기독교가정과 비기독교가정 아동을 중심으로-)

  • 정수자
    • Journal of the Korean Home Economics Association
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    • v.17 no.4
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    • pp.95-106
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    • 1979
  • About a centry passed since christianity had been transmitted to our country. Now that christians outnumbers 5 millions. Christian home education are supposed to have exerted great influenced on the personality nature of children. Therefore, this study is aimed at determing the difference between the christian family and non-christian family in view of the personality development of children. Do it explain in detail : 1. To analize the development of children's personality nature. 2. To know the difference of development of the children's personality nature between christian and non-christian family. 3. To find out an educational means to programs the desirable personality nature of children. This research worker established bypothesis for getting above purpose as follows. Hypothesis A. Is there any difference in the personality development between the children of christian and non-christian family. hypothesis B. Development of personality nature will have a gab according to sex. To this end research worker carried out personality test around 200 persons on 4th grades of primary school. The result is as follows ; Hypothesis A-there will be difference in the personality development between the children of christian family and non christian family. The children of christian family showed higher development of reflectiveness as A, 1 emotional stability and reflectiveness as A , 2, emotional stability as A, 3 then the children of non christian family, and mostly is showed a little of fifference, so this hypothesis was denied. Hypothesis B-there will be difference in the personality development between man's and women's group. In this hypothesis boys chowd higher development of general activity and domonance as B, 1, general activity and dominance and impulsiveness as B, 2, activity and dominance and emotional activity and impulsi veness as B, 3, then girls so this hypothesis was accepted.

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The effects of emotional labor and job burnout of the ski resort workers on service level (스키리조트 종사자의 감정노동과 직무소진이 서비스 제공수준에 미치는 영향)

  • Ryu, Won-Yong
    • Journal of Digital Convergence
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    • v.14 no.2
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    • pp.449-457
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    • 2016
  • The purpose of this study was empirically to reveal the effects of emotional labor and job burnout of the ski resort workers on service level. For the study, a survey of 215 people working in domestic ski resorts was conducted. Emotional labor was composed of two sub-factors: surface acting and deep acting. Service level was composed of three sub-factors: tangibles, responsiveness, endeavor. The following results were obtained by confirmatory factor analysis, reliability analysis, correlation analysis, regression analysis. First, in emotional labor which ski resort worker perceived, surface acting had a positive effect on job burnout, while deep acting had a negative effect on it. Second, surface acting had a positive effect on tangibles and responsiveness of service level and deep acting had a positive effect on tangibles, responsiveness and endeavor of service level. Third, job burnout which ski resort worker perceived had a negative effect on tangibles, responsiveness and endeavor of service level. This study suggested that implications and limitations of the relationship between outcomes and emotional labor which people working at sport organizations such as a ski resort have experienced.

The Influence of Emotional Labor, Job Stress, and Burnout on Turnover Intention of Care Worker's at Long-Term Care Hospitals (요양병원 요양보호사의 감정노동, 직무스트레스 및 소진이 이직의도에 미치는 영향)

  • Youn, Soon-Chul;Kwon, Suhye;Kang, Hyo-Jeong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.5
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    • pp.428-440
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    • 2016
  • The purpose of this study was to identify the extent of and relationships among emotional labor, job stress, burnout and turnover intention and the factors influencing the turnover intention of care workers at long-term care hospitals. The study was approved by KUIRS, and the data were collected from August 12 to September 30, 2015, and analyzed using the SPSS WIN 18.0 program. The participants of this study were 200 care workers at ten different long-term care hospitals in B city and G province. Data were collected through self-reported questionnaires and analyzed by descriptive statistics, the t-test, ANOVA, Pearson's correlation coefficients, and Stepwise multiple regression. The turnover intention was significantly correlated with emotional labor (r=.372, p<.001), job stress (r=.471, p<.001), and burnout (r=.411, p<.001). In the multiple regression, job stress (${\beta}=.290$, p<.001), burnout (${\beta}=.239$, p<.001), type of employment (${\beta}=.185$, p<.001), and emotional labor (${\beta}=.157$, p=.017) were identified as factors influencing the turnover intention. These factors explained 32.6% of the total variance in the turnover intention. Based on the results, in order to reduce the turnover intention, the improvement of work environment and clear job-descriptions are needed to reduce the job stress, and the development and implementation of proactive psycho-social interventions are necessary to reduce burnout and emotional labor in care workers at long-term care hospitals.

Relationship among Emotional Labor, Job Stress and Job Performance in Social Workers (사회복지사의 감정노동과 직무스트레스 및 직무성과의 관계)

  • Eu, Heung-Sun;Lee, Jong-Sook
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.501-511
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    • 2020
  • This study examined the relationship between emotional labor, job stress and job performance for 226 social workers. The main results are as follows. First, the degree of attention to emotion expression, a sub-concept of emotional labor, had a positive effect on role conflict, a sub-concept of job stress, and emotional disharmony had a positive effect on role overload and role conflict. Second, attention level, emotional disharmony, and frequency of emotional labor, which are sub-concepts of emotional labor, did not have a statistically significant effect on both job performance and sub-concepts, role conflict, role conflict, and job ambiguity. Third, role overload and role conflict, which are sub-concepts of job stress, have a statistically significant negative impact on both in-role performance and out of role performance.

Effects of Emotional Labor, Somatic Symptoms, and Emotional Support on Quality of Life among Middle-aged Female Workers (중년여성 근로자의 감정노동, 신체화 증상, 정서적 지지가 삶의 질에 미치는 영향)

  • Jeon, Hae Ok;Kweon, Yoorim
    • Korean Journal of Adult Nursing
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    • v.27 no.5
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    • pp.537-547
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    • 2015
  • Purpose: The purpose of this study was to examine the effects of emotional labor, somatic symptoms, and emotional support on quality of life among middle-aged women workers. Methods: The study design was a descriptive survey research. Data were collected from October 2013 to January 2014 in Korea. A self-reported questionnaire was administerd in a convenience sample of 264 middle aged women in various working places. The survey included socio-demographic and job-related factors, and the questionnaires about emotional labor, somatic symptoms, emotional support, and quality of life. Data were analyzed using descriptive statistics, t-test, ANOVA, pearson's correlation coefficient, and stepwise multiple regression. Results: Stepwise multiple regression showed that somatic symptoms had the greatest effect on quality of life (${\beta}=-1.65$, p<.001), followed by emotional support (${\beta}=0.67$, p<.001), and job satisfaction (${\beta}=3.98$, p<.001). And these variables accounted for 52% of quality of life among middle-aged women workers (F=97.14, p<.001). Conclusion: These results suggest for clinical nurses to take somatic symptoms, emotional support, and job satisfaction into special account in order to improve the middle aged women worker's quality of life. Ultimately, a health promotion program focusing on these influential variables in workplace need to be developed for the given population.