• Title/Summary/Keyword: Emotional Work

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A study on the effect of job bullying and burnout on organizational commitment and turnover intention: Focused on dental clinic

  • Moon, Jae-Young
    • Journal of the Korea Society of Computer and Information
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    • v.27 no.11
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    • pp.271-276
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    • 2022
  • A company or organization introduces various management techniques and systems to achieve performance in a situation where it does not provide or fails to provide motivating factors such as the provision of parts required or required by employees to achieve desired results. It puts a burden on the employees mentally and physically. If this situation continues for a long time, it can be called job burnout. Job burnout is due to long-term exposure to increase in production based on new management techniques and new technologies implemented by companies or organizations for survival and to achieve excessive work demands through overtime and holiday work to achieve this. It is defined as a state of emotional and mental exhaustion. Therefore, this study investigated how mental and work-related bullying affects job burnout and job commitment, and how they affect turnover intention. As a result, workplace bullying has a positive effect on job burnout and has a direct effect on turnover intention. Therefore, in the case of dental clinics, it is judged that a lot of effort should be put into workplace bullying and job burnout in order to prevent the turnover of excellent talents.

Investigation of Working Conditions and Health Status in Platform Workers in the Republic of Korea

  • Hyoungseob Yoo;Munyoung Yang;Ji-Hun Song;Jin-Ha Yoon;Wanhyung Lee;Jinhee Jang;Minjoo Yoon;Mo-Yeol Kang
    • Safety and Health at Work
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    • v.15 no.1
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    • pp.17-23
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    • 2024
  • Background: The present study aimed to analyze several aspects of the working conditions and health status of platform workers in the Republic of Korea, such as ergonomic and emotional hazards. We also compared the health status of the platform workers with that of the general population. Methods: A total of 1,000 platform workers participated in this survey from August 7 to August 17, 2022. The participants included 400 designated drivers, 400 food-delivery drivers, and 200 housekeeping managers. A face-to-face survey with a structured questionnaire was conducted by researchers who had received specific instructions. The focus of the survey extended to the work environment, encompassing factors such as workplace violence, as well as physical, chemical, and ergonomic hazards. Health-related data for the previous year were also collected, covering a range of issues such as hearing problems, skin problems, musculoskeletal symptoms, headaches, injuries, mental health issues, and digestive problems. Subsequently, we compared the health symptom data of the responders with those of the general population in the Republic of Korea. Results: Platform workers, including designated drivers, food-delivery drivers, and housekeeping managers, existed in the blind spot of social insurance, facing frequent exposure to physical and chemical hazards, ergonomic risk factors, and direct or indirect violence. The prevalence of health problems, including musculoskeletal symptoms, general fatigue, and depressive symptoms, in each occupational group was statistically higher than that in the general population after standardization for age and gender. Conclusion: The results revealed unfavorable working environment and inferior occupational health of platform workers compared with those of the general population.

An Examination of the Relationship between Learning Outcomes of Employees Participating in Work-Study Integrated Degree Programs and University Efforts in Response (일학습병행 재직자학위연계 교육과정 참여학생의 학습성과와 대학측 대응 노력 간의 연관성 고찰)

  • Choi, Sungyon
    • Journal of Engineering Education Research
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    • v.27 no.1
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    • pp.3-12
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    • 2024
  • The degree-linked programs for employees, operated by joint training centers in specialized universities that have implemented work-study integrated programs, are educational programs that require an annual government budget of around 80 billion KRW. However, the 70+ universities running these programs face issues such as a decline in academic achievement and an increase in dropout rates among students. In this paper, I conducted multiple regression analysis based on observed and measured information to examine whether the participating students in these programs are achieving an appropriate level of academic performance and to identify the factors that universities need to invest in to achieve that level. To do this, I hypothesized a causal relationship between the university's input factors and students' academic achievement, and used the SPSS program to analyze the statistical data, confirming the validity of the hypothesis. The collected data for the study were obtained through a survey developed using a Likert 4-point scale, which quantified the distribution of grades among students enrolled in IT-related departments offering the degree-linked programs for employees and the emotional contact efforts made by the universities to motivate them for academic success. Particularly, through the results of multiple regression analysis, it was confirmed that these input factors, unlike those for students in general education programs, require more personalized and frequent interactions.

Computer-Based Training Program to Facilitate Learning of the Relationship between Facial-Based and Situation-Based Emotions and Prosocial Behaviors

  • Takezawa, Tomohiro;Ogoshi, Sakiko;Ogoshi, Yasuhiro;Mitsuhashi, Yoshinori;Hiratani, Michio
    • Industrial Engineering and Management Systems
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    • v.11 no.2
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    • pp.142-147
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    • 2012
  • Individuals with autistic spectrum disorders (ASD) have difficulty inferring other people's feelings from their facial expressions and/or from situational cues, and therefore, they are less able to respond with prosocial behavior. We developed a computer-based training program to help teach the connection between facial-based or situation-based emotions and prosocial behavioral responses. An 8-year-old male school child with ASD participated in the study. In this program, he was trained to identify persons in need of help and appropriate prosocial responses using novel photo-based scenarios. When he misidentified emotions from photographs of another's face, the program highlighted those parts of the face which effectively communicate emotion. To increase the likelihood that he would learn a generalized repertoire of emotional understanding, multiple examples of emotional expressions and situations were provided. When he misidentified persons expressing a need for help, or failed to identify appropriate helping behaviors, role playing was used to help him appreciate the state of mind of a person in need of help. The results of the training indicated increases in prosocial behaviors during a laboratory task that required collaborative work. His homeroom teacher, using a behavioral rating scale, reported that he now understood another's emotion or situation better than before training. These findings indicate the effects of the training are not limited to the artificial experiment situation, but also carried over to his school life.

Effects Hotel Employee Burnout on Service Level (호텔종사원의 소진현상이 서비스제공 수준에 미치는 영향)

  • Nam, Taeg-Yeong;Kim, Hun-Hyeong
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.368-377
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    • 2009
  • Hotel employees' emotional exhaustion, depersonalization, and decreased sense of accomplishment lead to the Hotel Employees' Burnout Phenomenon(HEBP). Specifically, a higher stress level leads to an increased incidence of burnout among employees. This high level of burnout results in a decreased desire to work, and ultimately results in decreased service provision levels. In order to resolve the phenomenon, a healing program linked to psychotherapy may be introduced. This program would serve at the company level. In addition, encouragement and advice from seniors and colleagues are also needed. The psychological burden should be minimized by encouragement and compliments, rather than by the pressure for service quality improvement. Further, the employees' personal will to overcome the problem must be present.

The Effect of Organizational Adaptation of Workers' Adversity Quotation (직장인의 역경지수가 조직적응에 미치는 영향)

  • An, Ji-Yeon;Kim, Hye-Jin
    • The Journal of the Korea Contents Association
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    • v.15 no.9
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    • pp.295-306
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    • 2015
  • The study examined the adversity quotient to determine the organizational adaptation among office workers in Korea. Participants were 202 adults who work in general offices in Seoul and Gyeonggi-do. Data were collected from August to October in 2013. Adversity quotient was measured using Stoltz's Adversity Quotient Profile(AQP) and Correlation analysis and multiple regression analysis were done. In result, adversity quotient was significantly related with emotional intelligency and resilience. Multiple regression revealed that adversity quotient emerged as the most significant predictor of organizational adaptation. Adversity Quotient Profile could be a useful tool to measure the capacity of overcoming the adversity and applied to develop the education contents or program strategies.

Perception on School Administrator's Supports and Job Satisfaction by Nutrition Teachers (Dietitian) (학교관리자의 지원에 대한 영양(교)사의 인식과 직무만족도)

  • Moon, Mi-Yeon;Kim, Myung-Hee;Jang, Ki-Hyo;Lee, Je-Hyuk
    • Journal of the Korean Society of Food Culture
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    • v.31 no.5
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    • pp.430-441
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    • 2016
  • The purpose of this study was to determine the association between school administrator support as perceived by nutrition teachers (dietitians) and job satisfaction in order to provide data concerning efficient job performance of nutrition teachers, to determine effects of school administrator support on job satisfaction in nutrition teachers, and to provide basic data that could help improve school meals. Major supporters of nutrition teachers (dietitians) were chief administrators (55.3%), principals (27.2%), assistant principals (15.0%), and managers in charge (2.4%). Nutrition teachers (dietitians) scored 3.38 for perception of school administrator support, 3.66 for emotional support, 3.27 for informational support, 3.22 for instrumental support, and 3.11 for evaluation support. Support of nutrition teachers (dietitians) by school managers included emotional support (3.66)>informational support (3.27)>instrumental support (3.22)>evaluative support (3.11). Nutrition teachers (dietitians) scored 3.37 for job satisfaction, as follows: work performance (4.19)>interpersonal relationships (3.39)>job satisfaction in general (3.37)>job itself (3.29)>job environment (3.07)>performance rating and benefits system (2.70). Statistically significant correlation was observed between perception of school administrator support and job satisfaction (r= .771, p< .01). Therefore, school administrators are necessary to provide evaluative supports to nutrition teachers (dietitians), performance assessment, employee benefit packages, and improvement of school meal plans and quality.

The Effects of Job Characteristics on Job Burnout, Engagement and Turnover Intention of Middle and High School Foodservice Employees (부산지역 중·고등학교 조리종사자의 직무변인이 직무소진과 직무관여 및 이직의도에 미치는 영향)

  • Lyu, Eun-Soon;Lee, Kyung-A
    • The Korean Journal of Food And Nutrition
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    • v.31 no.1
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    • pp.70-79
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    • 2018
  • The purpose of this study was to obtain data on the contribution of job characteristics (work, autonomy, reward, community, fairness, value) towards job burnout (emotional exhaustion, cynicism), job engagement (vigor, dedication, absorption) and turnover intention in school foodservice employees. Typically, 594 school foodservice employees in the Busan area participated in our survey. Workload (${\beta}=-0.512$, p<0.001) had the highest negative influence on emotional exhaustion, whereas reward (${\beta}=-0.216$, p<0.001) and community (${\beta}=-0.214$, p<0.001) had the highest negative influence on cynicism. Community (${\beta}=0.305$, p<0.001) and workload p<0.001) had the highest positive influence on vigor. Community (${\beta}=0.261$, p<0.001) and (${\beta}=0.238$, p<0.001) had the highest positive influence on dedication. (${\beta}=0.287$, p<0.001) and community (${\beta}=0.224$, p<0.001) had the highest positive influence on absorption. Workload (${\beta}=-0.195$, p<0.001) and community (${\beta}=-0.182$, p<0.001) had the highest negative influence on turnover intention. Overall, the results show that job characteristics are very important factors affecting foodservice employee's burnout, engagement, and turnover intention. So should try to reduce the employees' workload and increase the rewards for them along with activating communication among each other.

Analysis of Flow and Emotional Experience of College Student Among Type of Occupational Balance Using Experience Sampling Methods Based on Smart Phone (스마트폰 기반 경험표집법을 통해 수집된 작업균형유형에 따른 대학생의 몰입과 정서경험 분석)

  • Hong, Seung-Pyo;Yoo, Yeon-Hwan;Kwo, Jae-Sung
    • Journal of Digital Convergence
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    • v.13 no.2
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    • pp.227-235
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    • 2015
  • The aim of this study was to identify the type of occupational balance of college students and analyze the differences between positive or negative emotions according to degree of flow. The Experience Sampling Methods (ESM) were conducted for 12 college students using smart phones. As a result, in activities of daily living group, apathy showed the highest percentage (34%) and in over work group, flow showed the highest percentage (41%). In occupational balance group, frequency of labor and leisure activities was high but boredom was experience a lot in leisure activities. When the students experienced flow in main activities, mean score of positive emotions showed the highest value. Through this study, we identified the differences of flow experience in occupational performance based on type of occupational balance and confirmed improvement of positive emotions in activities experienced flow.

Effects of Grandparenting Roles and Generativity on Depression among Grandmothers Providing Care for Grandchildren (손자녀를 돌보는 조모의 역할특성과 생성감이 노년기 우울감에 미치는 영향)

  • Song, Seueng-Min;Cha, Seung-Eun;Choi, Young-Hee;Jung, Yunkyong
    • The Korean Journal of Community Living Science
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    • v.26 no.2
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    • pp.387-403
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    • 2015
  • This study examines the relationships between grandparenting roles, elderly generativity, and depressive symptoms. Data were collected from 129 grandmothers who helped raise grandchildren attending daycare centers. Grandparenting roles were assessed as generational transferers, caretakers, emotional supporters, and educators. Elderly generativity and depressive symptoms were evaluated based on the Loyola Generativity Scale and CES-D (Center for Epidemiological Studies on Depression Scale), respectively. Data were analyzed using t-test, ANOVA, and regression analysis methods. According to the results, grandmothers were most likely to play a role as caretakers, and there were differences across factors correlated with grandparenting roles. More specifically, daily hours spent on grandparenting and years of grandparenting were related to the caretaker role, and a high level of education was related to the educator role. Poor health was correlated with the generational initiator role. According to correlation and regression analyses, grandmothers who had access to more economic resources and who served as educators, emotional supporters, or generation initiators were more likely to show generativity. In addition, the higher the generativity, the less likely the depressive symptom was. These results have important implications for developing programs that can help grandparents raise preschool-aged grandchildren and suggest some interesting avenues for future research.