• Journal of Family Resource Management and Policy Review
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• v.20 no.2
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• pp.1-17
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• 2016

The purpose of this study was to promote emotional coaching communication and to contribute to the mental health of youth by investigating the perceptional discrepancy of emotional coaching between a mother and her child related to the maladjustment of adolescents. Two hundred junior high school students in the second and third grades and their 200 mothers living in Suncheon were purposefully sampled, and the data were analyzed using the program SPSSVIN 21. The results were as follows. First, the mothers' perception appeared to be higher than their children's in emotional coaching communications. Second, pairs of mothers and children were categorized into three types, depending on the degree of their emotional coaching communication. There were more pairs with discrepancies of perception of emotional coaching than pairs with corresponding perceptions. Third, the pairs with corresponding perceptions of emotional coaching showed fewer maladjustment problems. According to the mothers' descriptions, a sneering child appeared to have the worst effect with respect to maladjustment. From these results, it is suggested that education on emotional coaching for mothers should be developed and increased to prevent maladjustment problems of junior high school students.

• Journal of Families and Better Life
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• v.29 no.5
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• pp.19-32
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• 2011

This study aimed to examine how emotional experience, counselor activity self-efficacy, and job stress affect counselors' burnout. Participants comprising 321 counselors intotal were surveyed on burnout, emotional experience, counselor activity self-efficacy, and job stress. The collected data were analyzed through Cronbach's ${\alpha}$, Pearson's correlation, and stepwise multiple regression. The findings were as follows: 1) Emotional clarity, session management self-efficacy, the job stress of the working environment, counseling challenges self-efficacy and job stress related to interpersonal relationship were significant predictors of counselors' burnout. 2) Counselor activity self-efficacy partly played a mediating role between emotional experience and burnout.

• Journal of the Korea Safety Management & Science
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• v.11 no.4
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• pp.127-137
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• 2009

The purpose of this study were to examine the effects of emotional dissonance on customer orientation and service delivery level, and to examine the mediating effects of the customer orientation. In order to verify the relationships and mediating effect, data were obtained from 199 nurses working in a general hospital in Changwon City were analyzed by using SPSS 12.0. and AMOS 5.0. The findings are as follows: Firstly, there was a negative relationship between emotional dissonance and customer orientation. Secondly, there was also a positive relationship between customer orientation and service delivery level. Thirdly, there was also a negative relationship between emotional dissonance and service delivery level. Finally, the customer orientation was a partial mediating effect on the relationship between emotional dissonance and service delivery level. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.67 no.7
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• pp.954-961
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• 2018

In this paper, a chatbot for emotional stress recognition and management using rule-based method and NLP is designed and developed to tackle various emotional stresses of people through questionnaire. For this, Dialogflow as open chatbot development platform and Facebook messenger as chatting platform are used. We can build natural and resourceful conversational experiences through predefined questions by using powerful tools of Dialogflow, and can use developed chatbot on the Facebook page messenger. Developed chatbot perceives emotional stresses of user by user-input which is either text or choice of predefined answer. It also gives user questions according to the user's feeling, and assess the strength of the emotional stresses, and provide a solution to the user. Further research can improve the developed chatbot by using open Korean NLP library and database of emotions and stresses.

• Asia pacific journal of information systems
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• v.33 no.3
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• pp.624-651
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• 2023

The study makes several contributions to not only the adoption literature by examining the influence of Emotional Intelligence (EI) and Big-Five traits on adoption of Augmented Reality (AR) but also given its utility in both industry and research, it contributes to the interesting inter-disciplinary domain of psychology, information systems, and human behaviour. A quantitative based approach using a sample of 275 respondents was undertaken. It is found that emotional intelligence influence both perceived ease-of-use and perceived usefulness. They in turn influence intention to use. Another important observation is that personality traits (openness and agreeableness) have a significant moderating effect on the relation between attitude and intention to use AR. This research will help academicians and executives working on the adoption of AR in various sectors ranging from retail industry to the education sector. The originality of this study is that it explores the impact of EI on the acceptance of AR and helps in extending the literature in interdisciplinary research.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.12
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• pp.708-714
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• 2019

This study investigated the effect of emotional leadership on the job satisfaction of dental hygienists. Therefore, we tried to determine a way to improve job satisfaction through emotional leadership, which is one of the skills that dental hygienists should have. The study subjects were 237 dental hygienists working in dental clinics in Jeollabuk-do from April 16, 2018 to April 28, 2018. The data was analyzed using the SPSS 12.0 program. The following results were obtained. The emotional leadership of the subjects was lowest for leadership ability (3.15), and the average job satisfaction was 3.43. Salary levels were low, ranging from 2.49 to 2.98. The final academic achievement and dental career had significant influences on emotional leadership (p<0.05). Marital status, self-cognition ability, self-management ability, and relationship management ability influenced the subjects' job satisfaction. The explanatory power of the multiple regression model was 26.5% and the validity of the model was statistically significant (p<0.05). Based on the above results, it was determined that self-recognition ability, self-management ability and relationship management ability of emotional leadership are all highly related to the job satisfaction of dental hygienists. Thus, emotional leadership of dental hygienists can be strengthened to enhance empathy, understanding and management of others' feelings. Therefore, institutional support should be provided for developing an emotional leadership program based on education and training.

• Korea Journal of Hospital Management
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• v.23 no.3
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• pp.39-51
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• 2018

The purpose of this study is to find out the relationship among self-efficacy, emotional labor, organizational commitment and job satisfaction of medical tourism employees. This survey was conducted from March 2 to March 31, 2018 and targeting medical tourism employees who work at hospitals, travel agencies, medical tourism agencies and consulting firms in Seoul. 282 questionnaires were analyzed using SPSS 12.0 and AMOS 18.0. The result of this study is as follows. First, self-efficacy positively influenced on emotional labor and organizational commitment. Second, self-efficacy positively influenced on all job satisfaction factors as like job itself satisfaction, salary/promotion satisfaction and relationship satisfaction. Third, deep acting factor of emotional labor positively influenced on job itself satisfaction and relationship satisfaction. Forth, job itself satisfaction and relationship satisfaction positively influenced on organizational commitment. These research findings can be summarized as follows. Medical tourism employees of hospitals, travel agencies, medical tourism agencies and consulting firms have to be supported greatly to improve their own job competency and job qualifications. Second, medical tourism organizations try to understand the real emotion of medical tourism employees when they are dealing with medical tourists. Third, medical tourism employees have to be recognized their job performance and provided suitable incentives for the results. The findings of this study provide practical implications about strategical human resource management of medical tourism agencies. Moreover, it will be useful for hospitals and government officials to establish a management framework in medical tourism industry.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.4
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• pp.1013-1020
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• 2021

This study examines the role of dynamic socio-emotional capabilities to increase proactive stakeholder engagement in family businesses. The research sample includes all furniture enterprises scattered in Jepara Regency sub-districts as many as 3,945 companies. The sampling in this research is purposive; as many as 210 respondents, 181 could be used. The sampling unit is the owners and managers, considering that most company owners are also company managers. This study examines how learning and supply chain management in the family business can be integrated to enable a set of resources and capabilities provided by the family to be developed to build closer relationships with stakeholders. The findings showed the importance of a family business's supply chain management perspective in the relationship between dynamic socio-emotional capabilities to mediate organizational learning to proactive stakeholder engagement significantly. Based on this study's results, companies can build dynamic socio-emotional capabilities through organizational learning to increase proactive stakeholder engagement. Dynamic socio-emotional capabilities proved to play a role as a mediator for organizational learning by family companies for proactive stakeholder engagement.

• Nutrition Research and Practice
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• v.17 no.2
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• pp.356-370
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• 2023

BACKGROUND/OBJECTIVES: School food service has played an important role in promoting the health and physical condition of students by providing students with a balanced and nutritious diet. Therefore, boosting the quality of school food service and improving the students' satisfaction is critical. For this purpose, this study examined the structural causal relationship among the quality of school food service factors, emotional responses, and satisfaction in China. SUBJECTS/METHODS: This study was conducted with 4th-6th-grade students from 6 junior high schools in Henan province of China, with 590 questionnaire responses (87.3%) collected and statistically analyzed. RESULTS: The school food service quality factors (including menu management, dietary education, facilities management, price and food distribution management, and personal hygiene during meals) must be enhanced to boost the students' satisfaction. In addition, the study used questionnaire survey data to validate the full mediation of students' emotional responses between school food service quality factors and student satisfaction. CONCLUSIONS: Students' emotions also play an important role in influencing the quality of school food service, all of which affect the emotional responses of students. Therefore, students' positive emotions are an important indicator for improving the quality of school food service. A national support policy is necessary for the ongoing maintenance and development of various programs that drive students' satisfaction and promote the adoption of education guidelines for school food service in China.

• Asia pacific journal of information systems
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• v.30 no.1
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• pp.167-187
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• 2020

College students experience more cyber bullying than youth and cyber bullying on college students may be more harmful than youth. But many studies of cyber bullying have been conducted in youth, but little has been studied for college students. Therefore, this study investigated the negative effects of college students' cyber bullying experience on cognitive processing ability and emotional states. The social support of friends has a buffering effect that prevents stress and reduces the influence on external damage in stressful situations. But the impact of parental social support is controversial. Traditionally, the social support of parents has been claimed to mitigate the negative effects of external damage. Recently, however, it has been argued that parental social support, without considering the independence and autonomy needs of college students, does not alleviate the negative effects. Therefore, this study examined how the social support of friends and parents moderate the negative impact of cyber bullying. The results show that the more college students experience cyber bullying, the lower their cognitive processing ability and emotional states. And, the higher the social support of friends, the lower the harmful impacts of cyber bullying on cognitive processing ability and emotional states. But, the higher the social support of parents, the higher the harmful impacts of cyber bullying on cognitive processing ability and emotional states.