Structural Causality between Service Quality, Emotional Response, Perceived Value and Satisfaction : focused on Yeosu Expo 2012 (여수세계박람회 서비스품질, 감정반응, 지각된 가치 및 만족 간 구조적 인과관계)
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- The Journal of the Korea Contents Association
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- v.14 no.3
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- pp.427-437
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- 2014