• Journal of Information Processing Systems
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• v.17 no.3
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• pp.473-488
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• 2021

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.7
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• pp.159-166
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• 2012

This study focused on the factors that are critical to Enterprise Resource Planning (ERP) system implementation success. This study employed a Delphi panel to explore the characteristics of ERP project success. The expert panel was comprised of executives from Korean organizations who had participated in and were experienced with ERP implementation projects. The two round Delphi study found the importance of senior management involvement/top management support in project. Additionally, the study found that the same Critical Success Factors(CSFs) existing in large-sized Korean organizations are also applicable to small or mid-sized Korean organizations.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.30 no.3
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• pp.71-81
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• 2007

Government-driven informatization support projects for small and medium companies turn into collaborative information technology alliances between mother companies and their suppliers. These collaboration efforts are driven by a mother company that can influence and support its suppliers. A mother company establishes a proprietary evaluation system for suppliers' informatization level and enforces the suppliers to use their ERP (Enterprise Resource Planning) systems above a certain level. This paper presents a Samsung Electronics case to find determinant factors for ERP system usage level. This case study aims at providing long-term strategies for the collaboration project and helping the suppliers effectively pursue their informatization projects. Furthermore, the case study will reveal issues and tasks for the mother companies to accomplish sustainable success for their suppliers' informatization.

• Journal of Information Technology Applications and Management
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• v.9 no.1
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• pp.1-26
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• 2002

ERP is the key-enabler of enterprise's informatization. Seletion of a right ERP system is one of the critical issues. Previous study shows that since a very few methodologies of selecting ERP systems are provided, most of companies have difficulty in Implementing ERP system. The purpose of this study is to analyze the characteristics of ERP system selection factors and develop the ERP evaluation methodology An empirical study is performed and shows that there are signigicant differences in ERP selection factors among ERP consultant, ERP developer, and system manager. The result shows that five factors such as general characteristics of software and supplier, technology characteristics of software and supplier, and Project management shills are significant. Based on the five factors, the evaluation methodology is developed. The methodology will help enterprises to make better decision in selecting ERP systems.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.657-665
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• 2003

ERP 시스템은 전사 통합 관점에서 기업 전체의 업무를 관리하기 때문에, 업무 집중도가 높고, 처리량이 많으며, 업무가 Waterfall 모델로 설계된 부분이 많은 특성이 있어, 어느 한 부분의 성능 문제가 전체 시스템 운영의 중대한 Issue로 확대될 가능성이 크다. 본 논문을 통해서 ERP 시스템의 성능 Issue를 사전에 점검할 수 있는 성능 테스트(Performance Testing) 방법을 연구했고, 실제 ERP 시스템 구축 Project에 투입되어 성능 테스트를 진행한 사례를 고찰하여, 발견된 Issue를 토대로 ERP 시스템의 성능을 최적화하고 시스템을 안정적으로 운영할 수 있는 방안을 연구해 보았다.

• Information Systems Review
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• v.4 no.1
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• pp.19-31
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• 2002

The JTEL's success case of implementing ERP through ASP is studied in this paper. This paper especially presents the detail processes of implementing ERP through ASP and the advantages of that. Critical success factors in this case study are that pre-prepared ERP template and repetitive prototyping methodology was successfully utilized and that end users involved positively and accepted the standard best-practice processes of the ERP template in this project. These factors reduced ERP training periods and also the whole implementation periods, which made the project time quite short and TCO less. Considering these success factors, ASP method provides the advantages of global e-business IT environment, continuous new IT technologies and flexible response to the business changes to the small and medium firms. Finally, the paper suggests the new direction and possibility for small and medium firms focusing on the core competency and utilizing new system infrastructure through ASP method compared with in-house implementation.

• 한국디지털정책학회:학술대회논문집
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• 2004.11a
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• pp.343-358
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• 2004

Many IT specialists say that ERP (Enterprise Resource Planning) is the best way to manage resources in enterprise effectively. Actually lots of companies are using ERP solutions in the hope of getting competitiveness and employing global standard business practice. Wishing to take advantage of ERP S/W, companies have a preference for purchasing it and outsourcing ERP project. This paper is focusing on ERP Package assessment model in business firms. This paper finds out what differences there are in purchasing ERP S/W for organization characteristics and building characteristics, and suggests some guidelines of S/W development to venders. The results would be strong implications for ERP vendors. Especially this paper identify what the reasons and the checkpoints are when firms introduce ERP S/W. To do this, this paper used empirical data obtained from companies in South Korea and analyzed it using statistical software.

• Journal of Digital Convergence
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• v.2 no.2
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• pp.101-118
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• 2004

Many IT specialists say that ERP (Enterprise Resource Planning) is the best way to manage resources in enterprise effectively Lots of companies are using ERP solutions in the hope of getting competitiveness and employing global standard business practice. Wishing to take advantage of ERP S/W, companies have a preference for purchasing it and outsourcing ERP project. This paper focuses on ERP Package assessment model in business firms. This paper finds out what differences there are in purchasing ERP S/W for organization characteristics and building characteristics, and suggests some guidelines of S/W development to vendors. The results would be strong implications for ERP vendors. Especially this paper identifies what the reasons and the checkpoints are when firms introduce ERP S/W. To do this, this paper uses empirical data obtained from companies in South Korea and analyzes it using statistical software.

• 한국디지털정책학회:학술대회논문집
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• 2003.12a
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• pp.433-449
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• 2003

Many IT specialists say that ERP (Enterprise Resource Planning) is the best way to manage resources in enterprise effectively. Actually lots of companies are using ERP solutions in the hope of getting competitiveness and employing global standard business practice. Wishing to take advantage of ERP S/W, companies have a preference for purchasing it and outsourcing ERP project. This paper is focusing on purchasing ERP S/W in business firms. This paper finds out what differences there are in purchasing ERP S/W for organization characteristics and building characteristics, and suggests some guidelines of S/W development to venders. The results would be strong implications for ERP vendors. Especially this paper identify what the reasons and the checkpoints are when firms introduce ERP S/W. To do this, this paper used empirical data obtained from companies in South Korea and analyzed it using statistical software.

• Journal of the Korea Safety Management & Science
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• v.3 no.2
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• pp.167-179
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• 2001

In this study, an overall survey of ERP system and methodology are first introduced, then an efficient way of const겨cting ERP system is suggested through a case study on S company S company has not reached the goal of ERP system as it planned and is still working on the project. The main idea for the efficient construction methodology of ERP system is that BPR (Business Process Reengineering) should be accomplished and the company should have enough time to test the ERP package and a proper ERP team organization before the ERP system is introduced. It is suggested that introduction of ERP system bring about benefits to companies in terms of effective management system.