• Management & Information Systems Review
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• v.29 no.1
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• pp.177-205
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• 2010

The major purpose of this study is to investigate the relationships between change management characteristics and implementation performance of ERP. In addition, this research examines the moderating effects of organization characteristics as contextual variables on the relationship between change management characteristics and implementation performance. For these purposes, a research model is developed based on the relevant literature reviews of ERP systems and change management theory. The data have been collected from the 148 enterprises which have implemented ERP systems at least one year ago. The respondents were person in charge of ERP system of each corporation. The results of this study are summarized as follows. Firstly, top management concern and support, consultant support goodness, education, and communication have positive influence upon internal performance. Secondly, consultant support goodness and education are positive influence upon external performance. Lastly, organization characteristics including formalization and centralization have partial moderating effect on the relationship between change management characteristics and implementation performance of ERP. From the analyses, this research have identified change management activities according to the organization structural contexts for the successful implementation of ERP.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.3
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• pp.63-86
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• 2008

Recently implementing enterprise resource planning (ERP) systems with packaged business software is growing rapidly. The purpose of this article is to provide further insights into the business process change and change management in implementation process of ERP systems. This paper examine an survey of some 146 firms' adoption and implementation of packaged ERP software. In this paper, we propose an integrated approach of business process change and change management of the implementation process. This research highlights the importance of change management for implementing ERP. In addition, we empirically reveals that the eventual success of ERP systems depends on effective business process change and change management during the ERP implementation.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.60-63
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• 2004

본 논문은 ERP 시스템 구축 과정에서 구축 단계별 주요 성공 요인들이 구축과정에서 상호간에 미치는 영향과 구현 성과에 미치는 영향을 분석하는 체계를 도출하기 위한 탐색적인 연구이다. 기본 연구모형은 ERP시스템 구축단계를 사전 준비단계, 구현 단계, 정착 안정화 단계의 3단계로 나누고, 각 구축단계별 주요 성공요인을 정리하고 구현 과정에서 미치는 상호 영향과 구현 성과에 미치는 영향을 탐색하였다. 연구 방법은 한 기업의 심도있는 사례 연구를 통해 이루어졌다.

• Journal of the Korea Society of Computer and Information
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• v.12 no.1 s.45
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• pp.243-252
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• 2007

In recent years, there has been a growing concern about enterprise resource planning (ERP) implementation in small and medium-sized enterprises (SMEs). In this study, we investigate the relationship among ERP software qualify, vendor support, user information satisfaction. and performance of ERP implementation. The empirical findings of this paper will allow SMEs to identify the importance of relationships with vendors and software itself for the successful implementation of ERP systems. The results provide a useful basis for the SMEs which have limited information capability to focus their attention on the software quality and vendor support in overcoming difficulties and obstacles facing the ERP implementation.

• Journal of the Korea Society of Computer and Information
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• v.7 no.2
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• pp.187-195
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• 2002

A Previous ERP studies came up with a number of critical success factors which would be worth referencing at the time of ERP implementation. However, we have not found much work describing the relationship between ERP implementation approaches and ERP effectiveness. We are strongly confident that it is effective to show these managers 'how firms approach' would greatly influence the outcome of BRP endeavor. In this regards, this study aims to show this strong tie empirically. Especially, we are interested in showing why re-engineering efforts ought to be taken prior to or simultaneously with, the ERP implementation. Our main concern was whether BPR efforts were taken with respect to ERP implementation and what roles managers or If managers have taken with respect to both BPR and ERP. In order to Present a more detail Picture of ERP implementation in Korea's S&M enterprise, we further had an intensive case study.

• Information Systems Review
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• v.6 no.1
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• pp.1-18
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• 2004

In 1990s, many organizations recognized the ERR system as a key enabler of business strategic accomplishment and it can improve productivity and efficiency of organizations by integrating and managing enterprise resources. These organizations tried to implement the ERP system to hold the competitive advantage. And the ERP system leads to business process reengineering. So it is important to consider both organizational environmental characters and change management in the ERP implementation process. This study is examined in detail about organizational environmental characters and change management in the ERP implementation process, seeks how the difference of these factors related to the ERP success. The sampled companies implemented the ERP system by using the different ERP implementation approaches. This study provides that the ERP implementation approach differs from organizational environmental characters, and change management tactics are different according to the ERP implementation approaches. But, some change management factors are important regardless of the ERP implementation approaches. This study also provides the effects on EPR performance through the change management. The study is of service to the organizations implementing ERP and provides practical contribution for managing organizational changes.

• Information Systems Review
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• v.2 no.2
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• pp.255-281
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• 2000

• Journal of the Korea Society of Computer and Information
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• v.10 no.4 s.36
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• pp.315-336
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• 2005

The purpose of this study is to derive critical success factors for ERP system implementation by integrating managerial, technical, human resource and organizational culture factors which have been proposed as influencing factors for the performance of ERP system implementation in previous studies. The main results of this study are as follows. First, it derives 33 success factors through comprehensive review of various factors which may affect ERP system implementation performance, and categorizes them into one of three stages : preparation stage, implement stage, and settle-down and stabilization stage. Second, this study tests whether there are different correlations or not between the success factors of each ERP system implementation stage and ERP system implementation performance depending upon the strategies of ERP system implementation. As a result, it is shown that some of success factors have significantly different correlations with performance variables in accordance with BPR implementation timing.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2000.11a
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• pp.85-128
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• 2000

Strategy ; 경영 의사결정 지원 시스템의 확립, 책임경영 및 성과보상의 명확화, 사업전략과 사업운영의 Seamless한 연계. Process ; ERP 및 Consulting으로부터 제공되는 선진 Best Practice를 바탕으로 업무개선 및 관리 수준의 향상, Best Practice를 통한 ERP Package 구현. System ; 두산 합병에 따른 통합 시스템의 구축(Add-on 개발의 최소화, Segacy System과의 Interface 지향).(중략)

• Journal of Information Technology Applications and Management
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• v.16 no.4
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• pp.135-165
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• 2009

The major purpose of this study is to identify the factors influencing the implementation performance of ERP Systems from an integrated viewpoint. For this purpose, a research model is developed based on the literature reviews of ERP systems, contingency theory, and change management theory. The research model proposed fifteen variables as the factors influencing the implementation performance in the ERP systems. The data have been collected from the 164 enterprises which implemented ERP systems at least one year ago. The respondents were person in charge of ERP system of each corporation. The results of hypothesis testing through multiple regression analysis are summarized as follows. Firstly, standardization of work, concentration of decision making, top management concern and support, real user participation, project support goodness, ease of use, and system usefulness have positive influence upon non-financial performance. Secondly, market uncertainty, industrial competition, project support goodness, and customization minimization have positive influence upon financial performance. From the analysis, this research have identified important characteristics for the successful implementation of ERP systems. Consequently, this research ends with managerial and theoretical implications of the study results, as well as limitations and future research directions.