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A Case Study on the ERP Management and Performance According to the IS Implementation  

Sohn, Jung-Hee (Sogang University)
Chang, Yun-Hi (Dankook University)
Lee, Jae-B. (Sogang University)
Publication Information
Information Systems Review / v.6, no.1, 2004 , pp. 1-18 More about this Journal
Abstract
In 1990s, many organizations recognized the ERR system as a key enabler of business strategic accomplishment and it can improve productivity and efficiency of organizations by integrating and managing enterprise resources. These organizations tried to implement the ERP system to hold the competitive advantage. And the ERP system leads to business process reengineering. So it is important to consider both organizational environmental characters and change management in the ERP implementation process. This study is examined in detail about organizational environmental characters and change management in the ERP implementation process, seeks how the difference of these factors related to the ERP success. The sampled companies implemented the ERP system by using the different ERP implementation approaches. This study provides that the ERP implementation approach differs from organizational environmental characters, and change management tactics are different according to the ERP implementation approaches. But, some change management factors are important regardless of the ERP implementation approaches. This study also provides the effects on EPR performance through the change management. The study is of service to the organizations implementing ERP and provides practical contribution for managing organizational changes.
Keywords
ERP; Change Management; Process Management; ERP Performance;
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