• 제목/요약/키워드: E-retailing

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The Strategy and Countermeasures of E-Commerce Development for Chinese Retailing Enterprises

  • Ju, Chunhua
    • 통상정보연구
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    • 제6권3호
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    • pp.3-18
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    • 2004
  • Chinese retailing enterprises have been facing a tough competition from foreign retail giants since China entered WTO. They must change their traditional ways of doing business and adopt new information technologies and electronic commerce in order to survive. This paper analyzes the current situation and the problems in Chinese retailing enterprises, including the cultural, the social, the technological and the environmental aspects. It gives strategies, tactics and countermeasures of E-Commerce development for Chinese retailing enterprises.

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E-retailing, As a Channel of Product & Service Innovation - from manufacturers' viewpoint

  • Kang, Sang-Ku;Lee, Mi-Kyoung;Yang, Tae-Yong
    • 한국기술혁신학회:학술대회논문집
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    • 한국기술혁신학회 2000년도 춘계학술대회
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    • pp.301-320
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    • 2000
  • This paper is concerned with characteristics of Internet retailing and manufacturer's product development strategy using Internet retailing. First, this paper reviews the current status of Internet retailing companies and explains some barriers to taking advantage of Internet retailing. Second, this paper gives a few suggestions for manufacturer's strategy for product innovation and development which is based on Internet retailing. The suggestions are (1) Product Innovation (2) Target Costing (3) Eliminate Design Mistakes.

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首都圈地域 小賣業 經營의 空間的 變容 (Spatial Changes in the Business Organization of Retailing in the Seoul Metropolitan Area)

  • 한주성
    • 대한지리학회지
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    • 제31권1호
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    • pp.19-37
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    • 1996
  • 대도시권내 소매업의 지역구조 변화를 이해하기 위하여 우리나라에서 소매업의 규모가 가장 큰 수도권지역 소매업 경영의 지역적 변화형태를 고찰한 결과 다음과 같은 점이 밝혀졌다. 1979~1991년 사이에 연간판매액에 의한 소매업의 업종구성 변화는 <종합 소매업>과 <개인 운수장비 소매업 및 주유소 운영업>의 구성비가 매우 높아졌다. 그리고 소매업의 경영상의 변화는 개인 경영조직이 탁월해지고, 종사자의 常傭化가 많이 나타났다. 주성분 분석에 의한 수도권지역 소매업의 주된 경영성분은 1. 소매업의 대규모화와, 2. <섬유, 의복, 신발 및 의복 악세사리 소매업>, <가구, 철물 및 가정용품 소매업(가전제품 포함)>, <장신구 및 시계 소매업>의 법인 조직화와 상용 조사자의 고용화이다. 소매업 경영의 유형변화를 보면, 1979년에는 섬유, 의복, 신박 및 의복 악세사리 소매업, 가구, 철물 및 가정용품 소매업(가전제품 포함), 장신구 및 시계 소매업의 법인 조직화와 상용 종사자의 고용화, 달리 분류되지 않은 일반 소매업의 대규모 소매업의 법인 조직화가 다소 이루어졌으나, 1991년에는 소매업의 대규모화가 이루어진 것이다. 이러한 경영변화를 나타내는 지구는 서울시와 그 위성도시 및 경기도의 남동부지역이다. 또 1979년에 섬유, 의복, 신발 및 의복 악세사리 소매업, 장신구 및 시계 소매업, 달리 분류되지 않은 일반 소매업의 대규모 소매업의 법인 조직화가 다소 이루어진 것에서, 1991년에는 개인 운수장비 소매업 및 주유소 운영업의 상용 종사자의 고용화가 이루어졌다. 이러한 변화를 나타내는 지구는 경기도의 동부와 북부지역이다. 따라서 우리나라 수도권지역 소매업 경영의 변화형태는 1979년에 일부 소매업이 법인 조직화와 상용 종사자의 고용화가, 1991년에는 소매업의 대규모화와 개인 운수장비 소매업과 주유소 운영업의 종사자 고용화가 나타난 점이다.

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Service Quality Dimensions of E-retailing of Islamic Banks and Its Impact on Customer Satisfaction: An Empirical Investigation of Kingdom of Saudi Arabia

  • TABASH, Mosab I.;ALBUGAMI, Moteb A.;SALIM, Mairaj;AKHTAR, Asif
    • The Journal of Asian Finance, Economics and Business
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    • 제6권3호
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    • pp.225-234
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    • 2019
  • The study aims to explore key dimensions of service quality of E-Retailing of Islamic banks in the Kingdom of Saudi Arabia. The convenience sample size consists of 373 respondents who regularly use online Islamic banking facilities in Saudi Arabia was used. For measuring the consumers' perspective, a four-factor E-SERVQUAL scale; namely efficiency, system availability, fulfillment, and privacy was used. Exploratory Factor Analysis and Confirmatory Factor Analysis are used to test the model fitness. Structural equation modelling is utilized to determine the impact of E-service quality dimensions on customers' satisfaction. The results of the study reveal that 1) reliability as a dimension of E-retailing of Islamic banks made a significant impact on customers' overall satisfaction; 2) there is a positive significant relationship between responsiveness and customers' overall satisfaction. One unit increased in responsive leads to 0.763 unit increases in the overall satisfaction of the customer; and 3) ease of use is the most important dimensions of service quality of E-retailing of Islamic banks. One unit increases in Security/ Privacy leads to 0.473 unit increases in overall satisfaction. There is a positive impact of good E-service on customers' satisfaction, but it does not override unsatisfactory performance in other areas.

소매업 경영에서 본 수도권 지역과 대구권 지역의 비교 (Comparative Study of the Business Organization of Retailing in the Seoul and Taegu Metropolitan Areas)

  • 한주성
    • 한국경제지리학회지
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    • 제1권2호
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    • pp.21-42
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    • 1998
  • 우리나라에서 인구규모 이상으로 소매 구매력이 가장 큰 수도권 지역과 3대 도시권으로 구매력이 인구규모보다 작은 대구권 지역의 소매업 경영을 공간적으로 비교한 결과 다음과 같은 점이 밝혀졌다 첫째, 수도권 지역은 소매업의 경영규모가 크고 쇼핑재화 소매업의 구성비가 높은데 비하여, 대구권 지역은 편의재화 소매업의 구성비가 높은 것이 특징이다. 둘째, 대구권 지역은 수도권 지역보다 소매업 중심지구가 미발달되었고, 법인업체의 비율은 높으나 상용 종사자의 비율과 사업체당 연간 판매액의 비율이 낮아 소매업 경영상의 지역적 차이점을 나타내고 있다. 셋째, 수도권 지역의 중심지구는 대구권 지역의 중심지구에 비하여 편의제화와 일부 쇼핑재화를 취급하는 소매업 법인조직이 발달하였으나, 대구권 지역의 경우는 $\ulcorner$섬유, 의복, 신발 및 의복 악세사리 소매업$\lrcorner$의 법인조직과 $\ulcorner$가정용 연료 소매업$\lrcorner$의 상용 종사자 고용이 발달하였다. 그리고 수도권 지역은 $\ulcorner$가정용 연료 소매업$\lrcorner$의 상용 종사자 고용이, 대구권 지역은 $\ulcorner$개인 운수장비 소매업 및 주유소 운영업$\lrcorner$, $\ulcorner$약, 화장품 및 화공약품 소매업$\lrcorner$의 상용 종사자 고용과 $\ulcorner$음식료품 및 담배소매업$\lrcorner$의 개인경영의 발달 유무가 소매업 경영의 지역구조를 결정짓는다.

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Social Cues, E-Social Ambience, and Emotions in Web-Based Fashion Retailing: A Case of U.S. Shoppers

  • Lee, Eun-Jung
    • 한국의류학회지
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    • 제36권12호
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    • pp.1318-1329
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    • 2012
  • In-store atmospherics involve quantified physical and social aspects; however, the social quality of a web-based retailing context has largely been under-examined. This study addressed some antecedents and consequences of social ambience in virtual shopping (or e-social ambience) within a web-based U.S. retailing fashion context. This study explored the role of social cues as a viable antecedent to e-social ambience and emotions as its consequence. A conceptual framework was built postulating the effect of social cue for web content, on e-social ambience, emotions, and e-shopping enjoyment. The experimental results (n=488) on a fictitious retail T-shirt website confirmed the positive correlation among the variables; in addition, the level of social cues included within the web content significantly increased the level of customer-perceived e-social ambience of the website and subsequent positive on-site emotions. On-site emotions positively influence purchase intentions. The results expand the current understanding of e-store management by providing novel insight relevant to fashion companies that wish to provide customers with a quality website shopping experience.

Lessons from Haitai Distribution Inc's experience in Korea

  • Cho, Young-Sang
    • 유통과학연구
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    • 제9권3호
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    • pp.25-36
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    • 2011
  • Owing to the rapid growth of hypermarket/discount store formats since 1996, Korean retailing has suddenly attracted the significant attention from researchers. Before the emergence of large scale retailers such as E-Mart, Lotte Mart and Tesco Korea, there were the two retail formats who led the Korean retailing in the modern retailing history: department store and supermarket formats. Nevertheless, there has been little literature concerned about the two retail formats as a case study, while some authors have paid their attention to hypermarket/discount store formats. In addition, when mentioning the development process of retailing history, it is less likely that authors have made an effort to illustrate supermarket retailing history. In order to regard supermarket retailing as part of the Korean retailing, it is interesting to look at a representative supermarket retailer, Haitai, who was one of the subsidiaries of Haitai chaebol. Based on supermarket retailing, the company which was established as a joint venture in 1974 led a supermarket retailing in the Korean modernised retailing history. Before analysing whether Haitai failed or not, the definition of failure should be illustrated. With regard to the term, failure, in the academic world, authors have interchangeably used the following terms: failure, divestment, closure, organisational restructuring, and exit. To collect research data as a case study, the author adopted an in-depth interview method. The research is based on research interviews with 13 ex-staff who left after Haitai went bankruptcy, from store management department to merchandise department. By investigating Haitai's experiences through field interviews, the research found that Haitai restructured organisational decision-making process at the early stage when companies started to modernise organisational charts, benchmarking sophisticated retailing knowledge through the strategic alliance with a Japanese retailer. In respect of buying system, the company established firmly buying functions by adopting central buying system, and further, outstandingly allocated considerable marketing resources to the development of retailer brands with the dedicated team of retailer brand development. In the grocery retailing, abandoning a 'no-frill' packaging concept, the introduction of retailer brand packaging equal to, or better than national brand packaging design, encouraged other retailers to change their retailer brand development strategies. In product sourcing ways, Haitai organised for the first time the overseas sourcing team with the aim of improving the profit margins of foreign products and providing exotic products for customers, followed by other retailers. Regarding distribution system, the company introduced the innovative idea which delivered products ordered by stores directly to each store withboth its own vehicles and its own warehouse in which could deal with dry foods, chilly foods, frozen food, and non-foods, and even, process produce. In addition, Haitai developed many promotional methods to attract more customers like 'the guarantee of the lowest price', and expanded its own business to US in 1996, although withdrew, because of bankruptcy in 1997. Together with POS introduction in 1994, Haitai made a significant contribution to the development of the Korean retailing, influencing other retailers in many aspects. As a case study, the study has provided a number of lessons from Haitai's experiences for academicians and practitioners, suggesting that its history should be involved in the Korean modernised retailing.

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Assortment Optimization under Consumer Choice Behavior in Online Retailing

  • Lee, Joonkyum;Kim, Bumsoo
    • Management Science and Financial Engineering
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    • 제20권2호
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    • pp.27-31
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    • 2014
  • This paper studies the assortment optimization problem in online retailing by using a multinomial logit model in order to take consumer choice behavior into account. We focus on two unique features of online purchase behavior: first, there exists increased amount of uncertainty (e.g., size and color of merchandize) in online shopping as customers cannot experience merchandize directly. This uncertainty is captured by the scale parameter of a Gumbel distribution; second, online shopping entails unique shopping-related disutility (e.g., waiting time for delivery and security concerns) compared to offline shopping. This disutility is controlled by the changes in the observed part of utility function in our model. The impact of changes in uncertainty and disutility on the expected profit does not exhibit obvious structure: the expected profit may increase or decrease depending on the assortment. However, by analyzing the structure of the optimal assortment based on convexity property of the profit function, we show that the cardinality of the optimal assortment decreases and the maximum expected profit increases as uncertainty or disutility decreases. Therefore, our study suggests that it is important for managers of online retailing to reduce uncertainty and disutility involved in online purchase process.

Impact of Customer Experience and Customer Engagement on Satisfaction and Loyalty: A Case Study in Indonesia

  • ZAID, Sudirman;PATWAYATI, Patwayati
    • The Journal of Asian Finance, Economics and Business
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    • 제8권4호
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    • pp.983-992
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    • 2021
  • This study aims to examine the impact of customer experience and customer engagement on customer satisfaction and customer loyalty in e-retailing in Indonesia. This study uses data from 512 respondents in six e-retailing namely; Bukalapak, Tokopedia, Lazada, Blibli, Shopee and Zalora which are often used by students at the Department of Management, Faculty of Economics and Business, Halu Oleo University of Indonesia. The structural model developed in this study was tested using Partial Least Squared (PLS). The results of the study found that there was a reciprocal relationship between customer experience and customer engagement. The results also found that customer experience and customer engagement have a positive and significant effect on customer satisfaction and customer loyalty. Customer satisfaction have a positive and significant effect on customer loyalty. In this study it was also found that customer experience has an indirect effect on customer satisfaction and customer loyalty through customer engagement, and customer engagement also has an indirect effect on customer satisfaction and customer loyalty through customer engagement. This study was focused on relationship between customer experience, customer engagement, satisfaction and loyalty. Therefore, future research is expected to be able to test the determinant factors of customer experience and customer engagement.

의류를 중심으로 한 전자상거래의 활용 실태에 관한 연구 (Application of Electronic Retailing in Apparel)

  • 원명심
    • 한국생활과학회지
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    • 제8권3호
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    • pp.511-524
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    • 1999
  • This research examines 13 Korean Web sites and 15 foreign Web Sites to explore how companies present apparel products by both layout of graphics and information at the Web sites. The results show that most Web sites display tiny icons next to the item's text description. Clicking on these icons takes the customers to another web page, where the full size photograph of the item appears. The results also revealed that most web sites offer shopping bag function and payment options such as on-line and credit cards. The results indicate that Web sites are constantly evolving and following functions such as virtual dressing room, FAQ, the links, E-Cash payment, currency converter and multilingual sites are becoming standards in the near future.

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