• 한국전자거래학회지
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• 제11권4호
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• pp.1-20
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• 2006

최근 전자정부 로드맵 과제 중 하나로 '범정부 정보기술아키텍처 적용'이 포함됨에 따라 여러 공공기관에서 EA 도입을 추진하고 있다. 그러나, EA 프레임워크, 표준, 원칙, 참조모델 등과 관련된 모델 정립 및 개발 기법 이제시되지 않아 각 기관 및 실무담당자의 어려움이 크다. 따라서 본 논문에서는 각국의 도입사례를 분석하여 공공기관 특성을 고려한 전자정부 EA도입을 위한 성과 및 변화관리 기반의 개발 방법을 제안한다. 전자정부 EA 도입을 위한 기법은 전자정부 EA구축이 다년도에 걸쳐 여러 기관의 협력에 의해 추진되어야 할 사업이므로 각 기관의 장기적 사업추진 과정을 전체 최적화 관점에서 객관적으로 모니터링 할 수 있는 EA 성과관리 모델과 EA에 대한 개념이 생소한 공공기관의 이해관계자들에게 EA에 대한 개념, EA가치와 필요성 등 전반적인 인지도 향상을 위한 계층별 변화관리 활동을 결합하고 있다. 동 기법의 활용은 행정자치부에서 수행한 EA 구축사례를 통하여 구체적으로 소개하였고, 이를 통하여 공공기관은 업무 프로세스 혁신 및 정보화 계획수립을 EA를 근간으로 보다 효과적으로 수행할 수 있다.

• 한국IT서비스학회지
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• 제12권3호
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• pp.289-309
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• 2013

Korea has been ranked at the top consecutively in UN e-Government Survey. This fact reflects consistent efforts by public institutes in Korea. However, there were some duplicate efforts and inefficiency in the investment into IS(information systems). In other words, management and decision making on e-government have yet to improved. Accordingly, governmental institutes have long been promoting policies for EA in order to carry out and manage effectively IT projects including the e-Government projects. EA is being regarded as a means to facilitate IT Governance for systematic management of IT projects, A major objective is to firmly establish the decision making process for IS investment through EA, since the each institute is a large organization with so complicated and specialized demand for IS. As a result, systematic decision making is becoming quite difficult. Thus, this study attempts to identify different types of IT investment decision making and to figure out the relationship between the decision types and the organizational performance of public institutes where EA was implemented.

• 한국IT서비스학회지
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• 제4권1호
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• pp.15-29
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• 2005

According as the requirement of custom for the enterprise or government organization gets to be various, the enterprise or government organization has been quickly changing to cope with the situation. Recently, by considering a domestic situation which is intending the e-government, the service for the people to apply the information technology of a local autonomous entity is very much need. However, it is actual circumstances that share and application of information is not smoothly realized in the state that government organization introduces the relevant system. To solve this problem, this paper performs a study what the level of interoperability has relation to organizational Performance using interoperability with information system.

• 서비스연구
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• 제3권2호
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• pp.1-17
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• 2013

The main purpose of this paper is to examine the aid effectiveness of ODA projects through a case of an e-Government ODA. The case at hand is the Mongolian National Data Center project, which was supported by Korea International Cooperation Agency in 2007~2009. In this paper, we analyze aid effectiveness through a case instead of a long-term macroeconomic analysis. By using OECD DAC guideline for performance evaluation of ODA project combined with PRM (Performance Reference Model) for evaluating e-Government, authors undertakes a post-implementation evaluation on the Mongolian NDC project. The result shows that the NDC project has been relevant and implemented effectively and efficiently given the political instability incurred by the election fraud in 2008. However, there have been problems as well. Provision of defected monitors was a critical problem while disagreement on the safety of the building was lasted for two more years to be settled. Some comments on the training program are also worth to hear to ameliorate similar projects. But more fundamental problems are found in impacts and sustainability areas. Low political status of ICTPA as a coordinating organization for ICT ODA and unstable job security of NDC are serious hurdles to increase effectiveness and efficiency of NDC. ICTPA has played very limited roles in coordinating government-wide ICT ODA projects because it lacks actual power and control over them. Other government organizations do not fully trust NDC as a reliable government data center due to low political status and lack of job security. Thus critical factors to affect the effectiveness and efficiency of e-Government ODA projects are political and organizational instead of economic.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2007년도 춘계학술대회
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• pp.79-87
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• 2007

This paper aims to offer a solution based on semantic document classification to improve e-Government utilization and efficiency for people using their own information retrieval system and linguistic expression Generally, semantic document classification method is an approach that classifies documents based on the diverse relationships between keywords in a document without fully describing hierarchial concepts between keywords. Our approach considers the deep meanings within the context of the document and radically enhances the information retrieval performance. Concept Weight Document Classification(CoWDC) method, which goes beyond using exist ing keyword and simple thesaurus/ontology methods by fully considering the concept hierarchy of various concepts is proposed, experimented, and evaluated. With the recognition that in order to verify the superiority of the semantic retrieval technology through test results of the CoWDC and efficiently integrate it into the e-Government, creation of a thesaurus, management of the operating system, expansion of the knowledge base and improvements in search service and accuracy at the national level were needed.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2004년도 춘계학술대회
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• pp.369-382
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• 2004

This study is to analyze the relationships between critical success factors of customer relationship management and performance of customer relationship management. To accomplish this purpose, this study performed an empirical analysis of 206 domestic companies which have introduced customer relationship management applications. The result of the study shows that most organizational factors except evaluation and compensation factor have a positively significant effect on the performance of customer relationship management, and that ease of system use and level of system integration influence on the performance of customer relationship management positively.

• The Journal of Asian Finance, Economics and Business
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• 제10권1호
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• pp.101-109
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• 2023

This study examined the relationships among owner-manager characteristics, e-commerce adoption, and performance of small and medium enterprises (SMEs) in Malaysia. Although the growth of e-commerce was encouraging in many countries, studies of e-commerce adoption among SMEs in developing countries such as Malaysia are insufficient. Furthermore, studies that investigated individual characteristics and e-commerce adoption are still low in number. This study specifically employed the technology-organization-environmental (TOE) framework to develop its research model. The sample was selected by using a non-probability judgmental sampling technique because the desired population frame was unavailable. A total of 111 owner-managers of SMEs were surveyed using online self-administered questionnaires. Subsequently, the data was analyzed through partial least square-structural equation modeling (PLS-SEM). The results revealed significant relationships between owner-manager characteristics and e-commerce adoption, as well as between e-commerce adoption and the performance of SMEs. The findings suggested that owner-manager characteristics played an important role in determining e-commerce adoption among SMEs. Moreover, e-commerce adoption was crucial in affecting the performance of SMEs. This paper provided new insights into factors affecting e-commerce adoption and firm performance. It could further benefit the government and SMEs in strategizing e-commerce adoption and development, especially in the era of Industrial Revolution 4.0 (IR 4.0) and the post-COVID-19 pandemic.

• 한국산학기술학회논문지
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• 제10권4호
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• pp.872-876
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• 2009

정부는 중소기업의 정보화를 촉진시키기 위하여 지난 수년간 여러 종류의 정책자금을 지원하였다. 정부가 지원하는 정보화 지원 자금의 성격은 대부분 무상 지원으로 중소기업에게는 좋은 기회가 되어 왔다. 또한 정부는 지원하는 정책의 결과에 대한 성과도 관리하고자 노력하고 있다. 본 연구는 정부가 그동안 지원한 정보화정책에 대한 평가를 어떠한 단계로 하는 것이 타당한지 실증적 연구를 하였다. 실증 연구는 상관분석을 실시하였으며 측정에 활용한 요인간의 상관관계 결과는 유의한 것으로 나타났다. 정보화지원 정책을 통한 성과평가 시점에 대한 결과는 조직전략 분야의 평가가 Step3(장기적), 내부 운영 분야의 평가는 Step2(중기적), 지원과정의 평가는 Step1(단기적)의 평가단계로 나타났다.

• 통상정보연구
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• 제12권2호
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• pp.29-57
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• 2010

Global e-Trade system which electronically processes all trade transactions of trading companies is an essential platform where export and import firms enhance international competitiveness. This study is to develop research models suitable for e-Trade and empirically analyze them in order to examine and verify factors affecting e-Trade system of trading companies on the basis of previously-verified studies on global e-Trade such as TAM, TOE, and Task-Technology Fit Model(TTF). Among many factors, this paper comprehensively analyzes an acceptance factor, which is one of the factors affecting the implementation and performance of e-Trade, from the technological, organizational, and environmental context. The finding from this paper will be applied to e-Trade projects carried out by the government in the future by analyzing the correlation between acceptance and performance.

• 통상정보연구
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• 제10권4호
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• pp.3-21
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• 2008

This study analyzed the effect of degree of using online trade process services provided by e-Trade companies on the degree of user satisfaction and the online export performance in Korean small and medium-sized exporting firms(SMEs). According to the empirical survey results based on 130 sample firms, there were positive relationship among the frequency of using e-Trade companies' services, the degree of user satisfaction and the online export performance. Furthermore, the results of the moderated regression analysis showed that there were significant moderation effect of the organizational characteristics on the relationships between the degree of user satisfaction and the SMEs' online export performances. This study provides several useful implications to Korean SMEs, e-Trade companies and government policy makers.