• The Journal of Society for e-Business Studies
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• v.9 no.1
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• pp.255-268
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• 2004

User authentication is indispensable in computer login and internet banking. Usability as well as security is needed in user authentication software. To develop the software systematically, development process must be defined, and it can result in the improvement of software maturity. In this paper, a process needed to develop user authentication software systematically is proposed from experience of developing visual password input software. This process is composed of 6 phases and 15 activities. It is able to improve usability with its requirement analysis, planning, integration testing, and acceptance testing activity.

• Journal of Internet Computing and Services
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• v.9 no.1
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• pp.69-78
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• 2008

Finance, Securities, banking system provides information through Internet, DM SMS, IVR, E-mail and FAX for customer. Customers can use multi channel. Enterprise requires Host transaction and transparency for DB processing, This paper provides two contributions to the study. First, we discuss Server of Fire insurance (finance, securities and capital, bank system) in Enterprise. Second, we present Real time monitoring system for customer transparency. Finally, we design and implement the proposed system. These techniques can be efficiently supported in CRM(Customer Relationship Management).

• The Journal of Society for e-Business Studies
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• v.4 no.1
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• pp.73-86
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• 1999

Inspired by the growth of the Internet, electronic commerce(EC) has grown rapidly over the last few years and has become a major Internet application domain. EC encompasses various profit-oriented activities such as purchase of goods and services over the network, banking, and business-to-business trade. The purpose of this research is to develop an electronic commerce merchant server for the small and medium size business. The proposed solution is designed to meet a cheap, simple, extensible, and interoperable requirement. Also, our solution supports one-to-one marketing concept by using matching technology. We expect that our solution makes the small and medium size EC market more easily.

• International Journal of Computer Science & Network Security
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• v.23 no.11
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• pp.53-58
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• 2023

The trend of satisfying consumer needs (payment for mobile communication, music services, cab ordering, banking products, and food delivery) on a unified online platform has shaped a digital ecosystem, an instrument creating a unified space of economic interaction. Representatives of e-commerce are major stakeholders in the development of such tools. In particular, subscription services (multiservice subscriptions) allow users to create their own ecosystems based on their personal preferences. The rate of subscription service use is growing around the world, yet understanding of the peculiarities of development of this e-commerce sphere is limited due to insufficient research.The study aims to determine the motives and barriers to the use of subscription services (multiservice subscriptions) by consumers and their relationship with consumer characteristics.Proceeding from an online survey of 200 users, the study determines the relationship between the gender and income of consumers and their use of subscription services, motives and motivators for using subscription services, and barriers to the choice of a particular subscription service. The obtained results may serve as a basis for managerial decisions in e-commerce and for improving the effectiveness of marketing solutions.

• The Journal of Society for e-Business Studies
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• v.15 no.3
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• pp.63-83
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• 2010

IPTV(Internet Protocol Television) is an innovation technology to lead the new media age. Internet protocol television (IPTV) is a next generation television converged with the Internet which are delivered portal services such as information search, games, movies, home shopping and banking. Generally, service quality affects to adopt or use these technologies. Quality of experience (QoE) is more issue to be considered than service quality because of the technological restriction and limitation that IPTV is accessed by the Internet. The QoE is defined as the cognitive and experienced quality measured with users through an experiment and is conceptually related to service quality. The objective of this paper is to suggest a methodology to measure the QoE of IPTV using a user testing. We find significant factors affecting QoE of IPTV through an exploratory study and measure QoE scores. We found the nine factors of graphics, picture, accuracy, access method, quality of contents, usability, security, and performance important for QoE. The QoE scores of picture, graphics, and quality of contents gained over the average score, but the overall score for IPTV service providers was not high and the QoE needs to be improved.

• Asia Marketing Journal
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• v.12 no.3
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• pp.43-62
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• 2010

The notion of customer orientation is now importantly considered in the context of banking industries. Despite customer-oriented organizational cultures, there are few studies addressing the relationship between customer orientation and its outcomes. In particular, this study aims at testing the effect of customer orientation as a key marketing effort designed by a bank. This is because interest rate sensitivity is critical for evaluating banking services after raising the base rate. In so doing, first, this study investigates the relationships among customer orientation, interest rate sensitivity, and customer loyalty. Second, this paper examines how the moderating effects of both deposit interest and loan interest rates influence the linkages of customer orientation-interest rate sensitivity and customer orientation-customer loyalty. To test the proposed model, research data are collected from 304 subjects who use banking services(e.g., Shin-Han, Kookmin, the First Bank, Hana, and Woori banks). Each construct was measured by published items and the psychometric properties of the three constructs, excluding two constructs of the moderators, were evaluated by employing the method of confirmatory factor analysis via the use of AMOS. The model fit was also evaluated using the CFI, TLI, and RMSEA fit indices that are recommended based on their relative stability and insensitivity to sample size. The findings show that the relationship between customer orientation and customer loyalty is significant, whereas the relationships between customer orientation and interest rate sensitivity and between interest rate sensitivity and customer loyalty are not supported. Although customer orientation is highly evaluated, customers' interest rate sensitivity that results in the comparison of interest rates plays an important role in reducing the effect of customer orientation. As a consequence, interest rate sensitivity does not influence customer loyalty. First of all, one of interesting results in this study is that the moderating effect of loan interest rate is quite different from deposit interest rate. In the case of deposit interest rate, the linkages both customer orientation-interest rate sensitivity and customer orientation-customer loyalty are insignificant. In the case of loan interest rate, however, the two proposed linkages are supported. As our proposed relationships are still in its infancy in the context of banking industry, our study contributes to enhance scholars' knowledge of bank services and provides insights for practitioners when their marketing strategies, particularly both deposit and interest rates, have to be established. Finally, this research also illuminates the need for further research that considers the influence of customer orientation on consumer's decision-making and bank profits. More specifically, the results are encouraging and will lead us to further investigate this key outcome of the banking deposit/interest rates.

• The Journal of Information Technology and Database
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• v.7 no.2
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• pp.87-100
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• 2000

The customer loyalty has been decreasing dramatically in e-Business environments such as cyber trading, shopping, banking, and portal services. However, little research has been done so far in order to analysis the newly emerging concept and changing nature of the e-Business customer loyalty. The purpose of this study is to investigate whether the quality of e-Business information systems has any impact on customer loyalty. The quality, which is tee independent construct in this study, is divided into three variables: basic system quality, information contents quality, and service quality. Cyber systems of 40 domestic stock trading firms were chosen as target e-Business information systems Both online survey and traditional field survey were employed in order to collect data, and more than 8,000 cyber customers have responded. The results of statistical analysis show that all of three independent variables have statistically significant effects on customer loyalty and, among three variables, the basic system quality has the strongest impact.

• Journal of Internet Computing and Services
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• v.6 no.3
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• pp.1-16
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• 2005

This paper propose not only MDIT(Mobile Digital Investment Trust) agent design for Trust Investment under Mobile E-commerce environment, but also the symmetric key algorithm 3BC(Bit, Byte and Block Cypher) and the public encryption algorithm F2mECC for solving the problems of memory capacity, CPU processing time, and security that mobile environment has. In Particular, the MDIT Security Agent is the banking security project that introduces the concept of investment trust in mobile e-commerce, This mobile security protocol creates a shared secrete key using F2mECC and then it's value is used for 3BC that is block encryption technique. The security and the processing speed of MDIT agent are enhanced using 3BC and F2mECC.

• Journal of the Korea Society of Computer and Information
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• v.21 no.7
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• pp.1-8
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• 2016

Nowadays, distributed denial of service (DDoS) attacks on web sites reward attackers financially or politically because our daily lifes tightly depends on web services such as on-line banking, e-mail, and e-commerce. One of DDoS attacks to web servers is called HTTP-GET flood attack which is becoming more serious. Most existing techniques are running on the application layer because these attack packets use legitimate network protocols and HTTP payloads; that is, network-level intrusion detection systems cannot distinguish legitimate HTTP-GET requests and malicious requests. In this paper, we propose a practical detection technique against HTTP-GET flood attacks, based on the access behavior of inline objects in a webpage using NetFlow data. In particular, our proposed scheme is working on the network layer without any application-specific deep packet inspections. We implement the proposed detection technique and evaluate the ability of attack detection on a simple test environment using NetBot attacker. Moreover, we also show that our approach must be applicable to real field by showing the test profile captured on a well-known e-commerce site. The results show that our technique can detect the HTTP-GET flood attack effectively.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.21
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• pp.73-97
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• 2003

In this paper, I examined the trends of standardization and electronization of trade documents and SWIFT network. Also, I reviewed on emerging electronic documentary credit for electronic payment and electronic presentation of documents. New international trade customs and practices are being established and changed as a result of the growth of the Internet and other on-line networks. At the same time there is increasing pressure to move from existing paper-based documentary credit to electronic documentary credit. Several projects devoted to development of an electronic letter of credit infrastructure have recently been proposed such as Bolero, SWIFTNet, UNeDocs and eUCP, etc. Yet, little can be done until the presentation process is electrified between traders and banks. Also, interbank communication of letters of credit has long been electronic, mainly through the SWIFT. However, it is not functioned between applicant and beneficiary, although the solution of SWIFTNet has recently been developed. The Banking Commission of International Chamber of Commerce established a working group consisting of experts in the related fields to prepare the appropriate rules as a Supplement to UCP 500 for Electronic Presentation: eUCP. The eUCP will provide the necessary rules for the presentation of the electronic equivalents of paper documents under letters of credit. Some problems of electronic presentation under the eUCP, exist such as format, presentation of electronic records and the way of beneficiary's notice for completeness under the Article e5 if more than one record is to be presented electronically by third parties. Therefore, it is encouraged to provide more detailed guide for eUCP Article e5.