• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.39 no.2
• /
• pp.150-160
• /
• 2016

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

• The KIPS Transactions:PartC
• /
• v.19C no.2
• /
• pp.145-148
• /
• 2012

In a distributed streaming system using an advanced coding scheme that encodes a video into multiple substreams, the capacity of the system depends on the amount of contribution of participating peers. Thus, an incentive mechanism for peers to contribute voluntarily is needed to increase system capacity. In addition, since peers are not only a provider but also a consumer in the system (i.e. prosumer), the overall capacity of the system must be allocated fairly among the peers while it must be allocated in a way that can maximize the net quality of experience of peers to increase system efficiency. In this paper, we propose a substream allocation method to solve the problems taking an optimization approach. Unlike the other optimization approaches, the proposed method is verified quantitatively in a simulation study that it can use the capacity of video streaming system efficiently while allocating fair amount of substreams among peers because it considers explicitly the prosumer characteristics of peers.

• The Journal of Engineering Research
• /
• v.6 no.2
• /
• pp.75-83
• /
• 2004

We live in the information technology era and experience the rapid global information environment change through Internet. Therefore, as distribution channels and service qualities in our daily lives are provided through Internet, these changes have been the foundation of constructing a new society. Naturally, the use of computer is widely spread out and it is hard to find any company that doesn't use computer in its work. However, the computer skills of those who are in their fifties cannot reach to what the companies need for them even though they are main working groups in our society. In addition, the Internet access rate of homemakers in their late forties and over fifties are low due to their lack of computer knowledge even though they are the target customers of the Internet service. Under these circumstances, we offer a lecture using simulation techniqe through which anybody can easily follow the instructions via the "Help" menu not a boring lecture that just show the text and reads it. Besides, each class will show you how to start Internet/ how to finish it, how to register a website, how to use e-mail, etc. So, it will let you know every detailed aspect that average people may disregard but a beginner may be afraid of starting the Internet.

• Journal of Venture Innovation
• /
• v.6 no.4
• /
• pp.41-62
• /
• 2023

Given that SME workers are the driving force of national competitiveness and the basis and cornerstone of the industry, it is meaningful to study workers' job satisfaction and the factors that affect job satisfaction. In addition to variables related to corporate competitiveness and organizational justice, this study introduced variables such as environmental(E) activities, social(S) activities, and governance(G) activities, which th national government uses as major management evaluation indicators. Therefore, a literature study and empirical analysis were conducted on how self-efficacy affects job satisfaction when workers are faced with a changed work environment. To conduct this study, 300 copies of data were collected from workers in small and medium-sized enterprises and used for analysis. For data analysis, the SPSS statistical program (Ver. 25.0) was used. The study finds, first, that product or service quality and employee competency among corporate competitiveness had a significant positive(+) effect on job satisfaction. Secondly, among ESG management activities, social(S) activities and governance(G) activities were found to have a significant positive(+) effect on job satisfaction. Third, among organizational justice, distribution justice and procedural justice were found to have a positive(+) effect on job satisfaction. Fourth, self-efficacy was found to mediate the effect of product or service quality, employee competency, social(S) and governance(G) activities among ESG management activities, and procedural justice among organizational justice on job satisfaction. The academic value of this study is that it empirically analyzed the factors that ESG management activities affect workers' jobs,. As a result, it was confirmed that workers were satisfied with their jobs by actively showing interest in social(S) activities and governance(G) activities among ESG management activities and participating in corporate management. In addition, workers sensitive to changes in the external environment can become satisfied with their jobs through self-efficacy when SMEs actively enhance corporate competitiveness, execute ESG management activities, and provide a fair organizational culture. Finally, this study suggests that there's a possibility of improving the competitiveness of SMEs through a virtuous cycle created by a change in perception of job conversion and a decrease in turnover.

• Journal of the Korea Institute of Military Science and Technology
• /
• v.16 no.2
• /
• pp.160-168
• /
• 2013

In tactical environment, tactical wireless networks are generally comprised of Tactical MANETs(T-MANETs) or Tactical WMNs(T-WMNs). The most important services in tactical network are voice and low rate data such as command control and situation awareness. These data should be forwarded via multi-hop in tactical wireless networks. Urgent and mission-critical data should be protected in this environment, so QoS(Quality of Service) must be guaranteed for specific type of traffic for satisfying the requirement of a user. In IEEE 802.11s, TDMA-based MAC protocol, MCCA(MCF Controlled Channel Access), has a function of resource reservation. But 802.11s protocol can not guarantee the end-to-end QoS, because it only supports reservation with neighbors. In this paper, we propose the routing protocol, R-HWMP(Reservation-based HWMP) which has the resource reservation to support the end-to-end QoS. The proposed protocol can reserve the channel slots and find optimal path in T-WMNs. We analyzed the performance of the proposed protocol and showed that end-to-end QoS is guaranteed using NS-2 simulation.

• Journal of Broadcast Engineering
• /
• v.11 no.3 s.32
• /
• pp.302-310
• /
• 2006

ITU-R B.O. 1130-4 Digital System E adopted for Korean satellite DMB service is a multimedia broadcasting system based on DS-CDM-QPSK technique which broadcasts audio and video contents via the satellite or terrestrial gap-filler. However, Digital System E can not provide full loading services because the multi-channel interference (MCI) is increased due to the loss of orthogonality between signature waveforms in multipath fading channels. In this paper a chip equalizer using tap selection algorithm that enhances the receiving performance is proposed and compared to the conventional rake receiver for the satellite DMB system.

• The Journal of Society for e-Business Studies
• /
• v.22 no.1
• /
• pp.37-49
• /
• 2017

In order to maximize the efficiency and the quality of care in a hospital, hospitals in general operate by appointments. Patient no-shows or missed appointments waste the time of staffs who prepare for appointments, deprive patients of needed care, and increase burden on clinic capacity. The purpose of this study is to examine the importance and significance of factors that affect patient no-shows. The actual data of 50,000 outpatient appointments is compiled and analyzed from a VAMC in the United States with aims to identify the factors that contribute to outpatient no-shows and to draw meaningful implications. Random forest along with logistic regression analysis identify the factors affecting no-shows; appointment leadtime, show-up rate, travel distance, no-show rate in previous period, patient age, severity, complexity of disease, chronic pain, depression, drug dependence. The appointment leadtime, show-up rate, travel distance and previous no-show rate can be improved by enhancing SMS pre-notification and by improving afterwards telephone counseling. For other factors, it needs to study on the service differentiation with the characteristics of each patient group.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.29 no.12A
• /
• pp.1356-1366
• /
• 2004

Recently, the IEEE 802.11 working group has announced a new distributed MAC called EDCF to provide service differentiation among traffic classes. With the increasing demand for supporting Quality of Service in IEEE 802.11 wireless LANs, the EDCF is now attracting many researchers' attention due to its practical worth as a standard mechanism. In this paper, we focus on the analytical approach to evaluate the performance of the EDCF. An analytical model is developed to estimate the throughput of the EDCF in saturation (asymptotic) conditions. Extensive simulation studies have been carried out for the validation of the analysis, and they show that it estimates the throughput of the EDCF accurately By utilizing the analytical model, we evaluate the performance of the EDCF. Specifically, we concentrate on discovering the characteristics of the EDCF Parameters, such as CW/Sub min/, CW/Sub max/ and AIFS, in the way that they influence on the performance of the EDCF.

• Journal of Digital Convergence
• /
• v.12 no.2
• /
• pp.183-191
• /
• 2014

SNS uses the Internet as its base. It is created in order to achieve communication between the users. Up until now, most previous research were focused on the users of SNS. But, there are still a great deal of people who do not use or discontinuously use SNS. This is because users have natural resistance against SNS when using the service. In this study, time shortage perception, awareness of SNS, self-efficacy, suitability, information quality of SNS, subjective norm and privacy concern are considered as influence factors by previous research. An empirical study for Chinese students and internet users was conducted to identify how these factors influence perceived risk and perceived usefulness, and how this influence to user's resistance. This study can explain the reason why users don't use SNS and resist SNS use.

• Journal of the Korea Institute of Information and Communication Engineering
• /
• v.19 no.8
• /
• pp.1853-1858
• /
• 2015

The existence communications of vessel focused on voice, FAX, ISDN, etc. using satellite on the existent most communications on the ships, and recently, the ships need high quality smart communication service environments. In the results of experiments using the existent system, it could access on board, but in the closed room of vessel, was impossible to access e-mail and smart apps except voice communication. In the present paper, we implemented a novel communication system that can access voice, text, e-mail, file, vessel monitoring apps, etc. It consists of a convergent communication terminal combined with satellite and communication for Smartphone, and smart communication environment on the closed room. As the results, we can access a variety of smart communication in anywhere on board.