• Journal of Distribution Science
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• v.20 no.12
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• pp.89-98
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• 2022

Purpose: Due to the rapid growth of e-commerce in Thailand, the operational excellence of distribution service providers has been elevated. Thus, this research investigated the key drivers of operational performance of e-commerce distributors in Thailand. The research contains key variables: the analytics capabilities of an organization, supply chain disruption orientation, innovation capability, and operational performance. Research design, data, and methodology: An online survey is administered to top managers and key personnel (N=425) employed for at least one year in Thailand's top five e-commerce distributors. The sampling methods were conducted using purposive sampling, quota sampling, and convenience sampling. Confirmatory Factor Analysis and Structural Equation Model were applied to analyze and confirm the model's goodness-of-fit and hypothesis testing. Results: The findings reveal that an organization's analytics capabilities significantly affect supply chain disruption orientation and supply chain resilience. Furthermore, operational performance is affected by supply chain disruption, supplier quality management, and innovation capability. Nevertheless, supply chain resilience and digital supply chain have no significant effect on operational performance. Conclusions: The results imply that supply chain digitalization could drive higher operational performance. Distribution businesses are encountering transformation and disruption, which should address the high level of a digital supply chain, innovation, and quality management to maximize their profit margin and delivery service quality.

• Information Systems Review
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• v.25 no.3
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• pp.139-162
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• 2023

With the emergence of new digital technologies into a supply chain, it is essential for companies to incorporate these technologies in managing their supply chains. However, various challenges have been identified in digital supply chain management, especially when it comes to its assessment. There are no universally agreed measurements for the performance of digital supply chain management within the research community so far. This paper explores an option of using user experience as one of possible measurements. Therefore, three different focus-group discussions were held and later analyzed with a qualitative content analysis. The subscription-based video on demand service, Netflix was used as an example in those discussions. Due to the fact that Netflix provides a digital product as a streamline service, user experience is critical for the company. Especially, user experience with a recommender system and related privacy issues have become significant for a company to retain existing customers and attract new customers in many fields. Since the recommender system and related privacy issues are parts of a digital supply chain, user experience can be one of appropriate measurements for digital supply chain management. This study opens a new perspective for research on performance measurements of digital supply chain management.

• Annual Conference of KIPS
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• 2023.05a
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• pp.273-276
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• 2023

This paper presents the integration of Digital twin and Blockchain-based Supply Chain Management (DB-SCM) in a smart warehouse to create a more efficient, secure, and transparent facility. The process involves creating a digital twin of the warehouse using sensors and IoT devices and then integrating it with a blockchain-based supply chain management system to connect all stakeholders. All data are collected and tracked in real-time as goods move through the warehouse, and smart contracts are automatically executed to ensure accountability for all parties involved. The study also highlights the critical role of effective supply chain management in modern business operations and the significance of smart warehouses, which leverage advanced technologies such as robotics, AI, and data analytics to optimize warehouse operations. Later, we discuss the importance of digital twins, which allow for creating a virtual representation of a physical object or system, and their potential to revolutionize a wide range of industries. Therefore, DB-SCM offers numerous benefits, including enhanced efficiency, improved customer satisfaction, and increased sustainability, and provides a valuable case study for organizations seeking to optimize their supply chain operations.

• Journal of Digital Convergence
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• v.16 no.3
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• pp.291-301
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• 2018

Supply chain in service sector has been established on the premise that firms need to manage their process uncertainties to satisfy customers in an efficient manner. Information sharing and synchronization play key roles in minimize uncertainties from their involved supply chain. The duality of customers being inputs providers as well as consumers, differentiates service supply chains from manufacturing and is a challenging issue to traditional supply chain management. The service supply chain is a structured network which should be managed with supply chain theory and principles. Various key operations need to be carried out through a highly integrated and collaborated service supply chain and supporting information hub. The purpose of this paper is to present the issues and key components in the service supply chain, where the repetitive service is provided along the value chain, such as tourism, restaurant, mega-sized hospital supply chain.

• Journal of Digital Convergence
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• v.5 no.1
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• pp.47-53
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• 2007

We consider supply chain which consist of one manufacturer, one distributor and N retailers for a single product. This paper determines inventory replenishment period of supply chain using heuristic method and propose order policy through re-coordination of inventory replenishment. Also, We develops inventory management model to calculate total cost of supply chain under assumptions of constant demand. The computational results show that the proposed inventory replenishment period and inventory management model is efficient.

• Journal of Information Technology Applications and Management
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• v.30 no.6
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• pp.1-15
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• 2023

With the advent of the Fourth Industrial Revolution, propelled by digital technology, we are transitioning into an era of hyperconnectivity, where everything and objects are becoming interconnected. A smart supply chain refers to a supply chain system where various sensors and RFID tags are attached to objects such as machinery and products used in the manufacturing and transportation of goods. These sensors and tags collect and analyze process data related to the products, providing meaningful information for operational use and decision-making in the supply chain. Before the spread of COVID-19, the fundamental principles of supply chain management were centered around 'cost minimization' and 'high efficiency.' A smart supply chain overcomes the linear delayed action-reaction processes of traditional supply chains by adopting real-time data for better decision-making based on information, providing greater transparency, and enabling enhanced collaboration across the entire supply chain. Therefore, in this study, a hierarchical model for building a smart supply chain was constructed to systematically derive the importance of key factors that should be strategically considered in the construction of a smart supply chain, based on the major factors identified in previous research. We applied AHP (Analytical Hierarchy Process) techniques to identify urgent improvement areas in smart SCM initiatives. The analysis results showed that the external supply chain integration is the most urgent area to be improved in smart SCM initiatives.

• Industry Promotion Research
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• v.9 no.2
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• pp.207-221
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• 2024

Automotive manufacturing is a traditional manufacturing industry that consumes a lot of energy and emits a lot of pollutants, and needs to improve environmental performance through digital transformation of supply chains.In this study, 13 hypotheses were put forward based on supply chain digital transformation, supply chain dynamic capability and enterprise environmental performance. The results of the questionnaire survey on the managers and employees of automobile manufacturing enterprises in 7 regions of China show that the digital transformation of supply chain can help improve the environmental performance of automobile manufacturing enterprises under the influence of supply chain dynamic capability

• Advanced Industrial SCIence
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• v.3 no.3
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• pp.1-7
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• 2024

The purpose of this study is to investigate how supply chain digital transformation affects corporate performance by building supply chain agility and innovation capabilities based on the resource-based view (RBV) theory. The model was verified using structural equation modeling based on a data set of 271 domestic companies, and mediation and moderation analyzes were performed to test the research hypotheses. The study found a positive correlation between supply chain digital transformation and corporate performance that is fully mediated by both supply chain agility and innovation capability, with the potential for the interaction between supply chain agility and innovation capability to have adverse consequences for corporate performance. This study is expected to advance our understanding on the antecedents of corporate performance by integrating supply chain digital transformation and the mediating mechanisms of supply chain agility and innovation capabilities that serve as a conduit between supply chain digital transformation and RBV-based corporate performance.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.145-155
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• 2019

The Healthcare supply chain management has recently attracted attention as a critical tool to improve service quality and reduce healthcare operational cost. Improving large hospital supply chain performance has become increasingly important as healthcare organizations strive to improve the service quality, while reducing the ever-increasing healthcare cost. This paper explores the strategic areas where the traditional supply chain management may enhance the overall performance of the large hospitals. Based on the literature review and relevant case analysis, this paper argues that the visibility, information sharing and standardization are the critical factors for deploying the supply chain principles, and also proposes the supply chain framework for efficient planning and execution, the use of RFID-enabled system for the end-to-end traceability of medical products, and cross-docking system for minimizing the inventory level in the hospital supply chain. Implications of the study findings are discussed.

• Journal of Digital Convergence
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• v.10 no.9
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• pp.213-224
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• 2012

Supply chain management for complex project focuses on planning acquisitions, identifying and choosing the right suppliers and subcontractors, planning and negotiating appropriate contracts, and administering and closing contracts. Working with suppliers and subcontractors requires continuous integration activities during project execution. This article examines the concept and issues concerning supply chain management in plant engineering Project, of which has not been taken seriously by industry. We propose the technological infra, social infra and information system connecting all participants in supply chain, as the major fields of research requiring industry attentions, and give a brief summary of research in each proposed areas.