• Title/Summary/Keyword: Degree of User Satisfaction

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Usability Evaluation of Mobile Banking Applications in Digital Business as Emerging Economy

  • Hamid, Khalid;Iqbal, Muhammad Waseem;Muhammad, Hafiz Abdul Basit;Fuzail, Zubair;Ghafoor, Zahid Tabassum;Ahmad, Sana
    • International Journal of Computer Science & Network Security
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    • v.22 no.2
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    • pp.250-260
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    • 2022
  • Mobile Banking Applications (MBAPs) is one of the recent fads in mobile trading applications (Apps). MBAPs permit users to execute exchanges of money and many more whenever it might suit them; however, the primary issue for mobile banking Apps is usability. Hardly any investigation analyzes usability issues dependent on user's age, gender, exchanging accomplices, or experience. The purpose of this study is to determine the degree of usability issues, and experience of mobile banking users. The survey employs a quantitative method and performs user experiment on 240 participants with six different tasks on the application's interface. The post experiment survey is done with concerning participants. On the other hand, banking experts and Information Technology (IT) expert's group is also involved after the experiment. Expert's opinions about existing mobile banking Apps and suggestions for improving usability of MBAPs are collected through physical means (like questionnaire and interview) and online means like Google form. After that comparison of the opinions of users and experts about MBAPs is performed. The experimentation measures the tasks usability of various mobile banking apps with respect to its effectiveness, efficiency, trustfulness, learnability, memorability and satisfaction. The usability testing was led at different Universities and the outcomes acquired show that there are privacy and trust issues with their mobile banking apps. There is also a gap between users and experts which should be minimized by applying customized usability models, modes concept like other application software and also by adding complete features of banking in MBAPs. It will benefit mobile banking apps users, developers and usability engineers by providing user-friendly which are up to the mark of user's requirements.

A Semantic Similarity Measure for Retrieving Software Components (소프트웨어 부품의 검색을 위한 의미 유사도 측정)

  • Kim, Tae-Hee;Kang, Moon-Seol
    • The Transactions of the Korea Information Processing Society
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    • v.3 no.6
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    • pp.1443-1452
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    • 1996
  • In this paper, we propose a semantic similarity measure for reusable software components, which aims to provide the automatic classification process of reusable to be stored in the structure of a software library, and to provide an efficient retrieval method of the software components satisfying the user's requirements. We have identified the facets to represent component characteristics by extracting information from the component descriptions written in a natural language, composed the software component identifiers from the automatically extracted terms corresponding to each facets, and stored them which the components in the nearest locations according to the semantic similarity of the classified components. In order to retrieve components satisfying user's requirements, we measured a semantic similarity between the queries and the stored components in the software library. As a result of using the semantic similarity to retrieve reusable components, we could not only retrieve the set of components satisfying user's queries. but also reduce the retrieval time of components of user's request. And we further improve the overall retrieval efficiency by assigning relevance ranking to the retrieved components according to the degree of query satisfaction.

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A study on the face to face communication between library users and librarians (도서관 이용자와 사서간의 대면적 커뮤니케이션의 고찰)

  • 유길호
    • Journal of Korean Library and Information Science Society
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    • v.24
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    • pp.81-106
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    • 1996
  • Without an accurate understanding of information needs of library users, an efficient services can't be implement. And we can expect that there is a difference between query statement and actual information needs of users. It also will occur difference in the process of librarian's interpretation of query statement because of an inaccurate presentation and their different working experiences. It means that there is a communication problems between users and librarians. The purpose of this study is to provide the techniques of face to face communication between users and librarians as a method of efficient library service activities. And focused on the importance of non-language communication. The effectiveness of this study are as follows: 1. With the understanding of information flow, librarians can expand the extent of library services. 2. Knowing that how to communicate with users at the a n.0, ppropriate degree, librarians can improve the communication techniques. 3. Expanding the satisfaction of information services and heitening the reliability of users. 4. From the analysis of user information needs, librarians can convert present system to the proper service-oriented system. 5. Knowing the importance of non-language communication, librarians can improve the service environment.

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An Analysis about Moving Awareness and Trend of Route Choice in Middle School Students on Variation Type (교과교실형 중학교 학생 이동의식 및 경로선택 추이 분석)

  • Jeong, Joo-Seong
    • Journal of the Korean Institute of Educational Facilities
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    • v.22 no.3
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    • pp.13-20
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    • 2015
  • This study was carried out to analyze moving awareness of students to physical conditions and attitudes on user's place to moving route. Moving awareness and route choice of students on variation type were grasped through questionnaire. As the results, the satisfaction degree, moving awareness and elapsed time for adaptation of students to physical facilities associated with moving class were antithetical to numbers of class and student. The more students, the more negative the moving itself. Especially, students showed a different tendency to route choice of high frequency moving and possession awareness of their belongings according to spatial nearness and composition of homebase. These basic data will be utilizable to suggest various model for composition and rearrangement of school space.

A Study on the User's Satisfaction for Post Occupancy Evaluation Methodology - Focused on the Training Institute Building - (주거 후 평가(POE)방법을 통한 사용자 만족도에 관한 연구 - 기업 연수원 시설을 중심으로 -)

  • 장경수;이동언
    • Korean Institute of Interior Design Journal
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    • no.33
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    • pp.90-98
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    • 2002
  • The purpose of this study is total analysis which is satisfied factors to users to object of inservice training institute in large enterprise. Common factors are inservice training building, outer space and unit of abode. Those are deduced in the planing stage by important degree. Methods of statistical analysis are enforced by analysis of primary factor, correlation and multiple regression. The result of this shows a difference between important orders to users according to character of influenced factors of the inservice training building and abode.

Analysis on satisfactory degree influence factor of welfare equipment rental users (복지용구 대여 이용자의 만족도 영향 요인 분석)

  • Yoo, Jae-Seong;Park, Tae-Sun;Kim, Bong-Sun
    • Journal of the Korea Safety Management & Science
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    • v.13 no.2
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    • pp.211-217
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    • 2011
  • The government has been operating the long-term care insurance since 2008. In June 2010, the government manual wheelchairs, electric beds, manual beds, mattresses prevent pressure ulcers, mobile tub, bath lifts, including six items were changed to rental-only item. For the successful settlement of welfare equipment rental system, The efforts to prevent inconvenience of welfare equipment user's and improvement of the system for the activation is needed. The main object of this study is to identify the factors affecting satisfaction of welfare equipment rental and seek to proposals of revitalizing equipment rental system.

Construction form and status analysis of intelligent type switching board of educational institution (교육기관 지능형 수배전반의 구성방식과 현황분석)

  • Choi, In-Ho
    • Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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    • 2007.05a
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    • pp.393-396
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    • 2007
  • Recently one level higher intelligent switching board than established one by the application of intelligent building and digital system are being constructed. Therefore facility's high efficiency, high degree satisfaction, miniaturaization, standardization through application of communication technology and monitoring and controlling by computer system utilized by web-basis power control system and electric IT are practiced. Especially network must be constructed through unified IBS server that monitors every educational institute's switching boards in real time control system. And I intend to create methods to save energy and raise electricity quality by power demand prediction and remote-controled management and operation. In this thesis I intend to suggest measures of forming unified system through researching educational institute's ways of constructing switching board and status analysis and overcoming technical difficulties in user's side and saving and maintenance expense.

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A Comparative Study on Blog based KMS and Non-Blog based KMS (블로그형 KMS와 비(非)블로그형 KMS 비교연구)

  • Lim, Byung-Ha;Kim, Dae-Hyeon
    • International Commerce and Information Review
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    • v.10 no.4
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    • pp.23-45
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    • 2008
  • As Knowledge Management (KM) has taken an essential position of managing businesses in the knowledge-oriented society, many companies have adopted Knowledge Management System (KMS) into their organization. Many have questioned, however, in the result and the effectiveness in KMS. The purpose of this study is to explore ways to improve the current KMS by analyzing and identifying the causes that affect effectiveness of KMS. Blog which is an effective tool for communication could be used for KMS in order to make KMS more user friendly and more effective. This research is intended to conduct an empirical study on the differences between Blog-based KMS and Non-Blog-based KMS and suggest resolutions to potential issues of KMS. Blog-based KMS users show higher degree of satisfaction and usage toward their system. The result of this study suggests that the differences between two groups are primarily on system quality and knowledge quality, and many of these differences come from functions and characteristics of Blog.

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A Study of the Effects of Wearing Gloves on Grip Strength and Safety (장갑 착용이 악력과 안전에 미치는 영향에 관한 연구)

  • Jung, Hwa-Shik;Koo, Dong-Ho
    • Journal of the Korea Safety Management & Science
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    • v.8 no.4
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    • pp.13-23
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    • 2006
  • Grip strength provides a quick and objective index of the functional integrity of the upper extremities. It is widely used as an assessment measure in physical and rehabilitation medicine. In this study, maximum voluntary grip strength of 20 college students wearing 5 different gloves were measured using Jamar hand dynamometer. The results show that maximum voluntary grip strength was generally reduced when wearing gloves as compared to bare-handed. More specifically, the grip strength was highest when wearing PVC coated glove or bare-handed and getting lowered as wrist band, rubber, leather, and cotton glove in these order. Depending on the measuring posture of grip strength, shoulder height with arm extended forward was higher than the elbow was flexed 90 degree. Moreover, subjects' demographic factors and hand dimensions were not closely related to the grip strength. It is thus recommended that the proper glove should be provided to reduce the negative consequences including dropping a tool, poorer control of a tool. lower quality work, and increased muscle fatigue and in turn to increase the user safety and satisfaction.

Analysis on the Users′ Behaviors and Satisfaction on the Actual Conditions of Management in Chiri Mountain National Park (지리산국립공원의 이용자 행태분석과 관리실태에 대한 만족도 조사에 관한 연구)

  • 김광래;진희성;김세천
    • Journal of the Korean Institute of Landscape Architecture
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    • v.16 no.2
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    • pp.43-57
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    • 1988
  • The purpose of this thesis is to suggest objective basic data for park management proposal through the quantitative analysis of users' behaviors and satisfaction for the actual conditions of management in the Chiri Mountain National Park. For this users' behaviors and socio-economic characteristics have been cross-analyzed. Specifically, it attempts to investigate users' anticipate and degree of satisfaction applied Expectancy Theory by Likert attitude scale. Users'behaviors patterns of each site have been analyzed by the factor analysis algorithm, and each factor scores of sites have been clustered by the cluster method. And also user' satisfaction for the actual conditions of management have been analyzed by using the multiple regression. The major user groups were students and youth groups accompanied by their friends ranging from 3 to 10. The values of user'post occupancy-evaluation for such as rockwall climbing and praying on the mountain of each site showed higher than those of anticipated, but evaluation values of other activities were lower. The user'behaviors of each site have been analyzed five factors by factor analysis algorithm. By using the control method for the number of factors, T.V. has been obtained as 50.58%. The factor score of factor covering the behavior patterns of student and youth yield high EV. and C.V.. On the analysis of cluster using factor score, factor IV in Hwaomsa temple site and Ssanggyesa temple site, factor II, v in Jungsanri Valley site, factor, I, III in Bangmudong valley site and factor I. IV in Baemsagol vallry site showed very high values, respectively. According to the multiple regression analysis, the major variables related to the satisfaction for the actual conditions of vegetation and landscape managements were reservation of groundcover, recovery of artificial injury, the surroundings of camping and temple site. In the park facilities and operation, the major variables related to the satisfaction were conditions of management such amenity facilities as privy, sign board, junk yard, camping site, and guidance of excursion, campaign and preservation of nature.

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