• Journal of the Korean Society of Costume
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• v.43
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• pp.83-96
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• 1999

The Purpose of this study was to the basic informations about the wearing stagte according to body satisfaction of the middle aged women. For the research method the actual wearing state of the foundation and the degree of body satisfaction were checked by questionaire survey from 350 middle aged women and analyzed 280 sheets. The results were as follows: 1. At the body satisfaction survey the respondent reply lower score about the girth items especially abdominal girth. According to the body shape and age there were meaningful differences. 2. The actual wearing state of the foundation had meaningful differences according to the body shape and age. The most important was about the fit for their bodies. 3. The most important dissatisfaction was about the fit for their bodies. Also there was meaningful differences according to body shape and age. 4. for the result of the feelings of wearing the foundation the feelings of wearing the girdle were more inconvenient than the feelings of wearing the brassiere Also there were meaningful differences according to the body shape and age. older and obeser women feel more inconvenient.

• Journal of the Korean Society of Clothing and Textiles
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• v.20 no.6
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• pp.1125-1137
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• 1996

The author reviewed seventy papers on social psychology of clothing and fashion marketing fields, which were published in the Journal of the Korean Society of Clothing and Textiles between 1983 and 1996. The market variables and consumer behavior variables were focused on. This review showed that the market variables had been divided into three groups of variables: 1) product variables (product image and product classification): 2) brand variables (brand image and brand positioning): and 3) store variables (store image, store type, and distribution system) Consumer behavior variables have been studied on the basis of EBM Consumer Behavior Model: 1) purchasing motivation as need recognition: 2) information using as search information: 3) evaluation criteria and choice criteria as alternative evaluatioin : 4) clothing purchase, brand choice and store choice as purchase: 5) degree of wear, satisfaction and dissatisfaction as outcome: and 6) clothing discard. Variables that influence on consumer behavior, including situation variables, clothing attitude variables, personal . social variables were added to develop a variable model of clothing consumer behavior using the EBM Consumer Behavior Model.

• Korean Journal of Child Studies
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• v.24 no.2
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• pp.63-78
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• 2003

Participants in this study of variables that contribute to child abuse were parents of 1,094 families with children under the age of 18. The instrument, Straus's Parent-Child Conflict Tactics Scales(1998), consists of 3 subscales : physical abuse, emotional abuse, and neglect. The degree of child abuse varied by age of child and parents, parents' marital satisfaction, the stress of bringing up children, social support, and family setting. There was a higher tendency to child abuse among alcoholic parents, dissatisfaction with marriage, parental child rearing stress, and isolation from social support. Educational and social welfare suggestions were made for the prevention and treatment of child abuse.

• Korean journal of food and cookery science
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• v.13 no.4
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• pp.402-409
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• 1997

Understanding the satisfaction and dissatisfaction of employees has been deemed important for smooth and efficient food service management. The aim of this study was to examine the relationship between the dishwashing employees' job satisfaction and the operational and managerial factors in hospital foodservice systems. A survey of twenty conventional hospital food service systems was undertaken and detailed information was collected from 280 dishwashing employees through mailed questionnaires. Dishwashing employees' satisfaction was evaluated by measuring their job attitudes towards four aspects of their job using the modified Job Description Index (JDI). Descriptive analysis and Pearson product moment correlation analysis were used to analyze the data. The dishwashing workers were found to be more satisfied with their interpersonal relations with co-workers than with work content, pay or promotional opportunities. The demographic variables including education, type of employment and work experience were significantly related to job satisfaction. As the ratio of supervisors to dishwashing workers increased, the degree of satisfaction in dishwashing workers increased significantly.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.25-30
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• 2004

This study analyzes a change and an effect that brand image gets in product choose. Purpose of this study present the suggestion under the influence of degree that brand image gets in product purchase to cosmetic customer. Consumers investigate the product or trademark when purchase goods. They purchase goods through the comparison and analysis and evaluate the satisfaction and dissatisfaction with the contentment. Consumers complicate while compare the products and the consumer's choose the products. The purpose of this study is find various requirement of consumers and present efficient marketing activity through theoretical verification and actual proof analysis.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.5 no.2
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• pp.324-340
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• 1998

Nurses experience role conflict between nursing theory that they learned in school and clinical nursing practice. This conflict lead to lower self-image, self-esteem, job dissatisfaction. Also, the professionalism of nurses is estimatable by the grade of autonomy. The professional autonomy requires individual and professional obligation about her decision and performance. A lack of professional autonomy results in the Job dissatisfaction. Job dissatisfaction leads to absenteeism, increased proneness to mental and physical illness and higher turnover rates. The purpose of this study was to investigate professional autonomy and self-concept of clinical nurses. Data were collected from 262 clinical nurses in P city from June 1 to June 30, 1996. The instruments used for this study were made by Arthur(1990) and Schutzenhofer(1983). The data were analyzed for frequency and percetage, mean, SD, t-test, ANOVA, Pearson's correlation coefficient, stepwise mutiple regression, using SAS $PC^+$ Program. The findings were as it follows : 1. The mean of professional autonomy and self-concept were $152{\pm}18.48,\;70.65{\pm}8.20$(2.62), respectively. These showed mid level of professional autonomy and self-concept. 2. Professional autonomy of clinical nurses was found to vary significantly according to total years of clinical experience(F=4.49 p<0.01), position(F=3.49 p<0.05), and state under study for the degree(F=3.83 p<0.05). Professional self-concept was found to vary significantly according to age(F=3.52 p<0.05), marital status(F=7.39 p<0.001), total years of clinical experience(F=3.59 p<0.05), position(F= 5.22 p<0.01), the expectant period being on the duty as clinical nurse(F=8.34 p<0.001), and motivation of choosing nursing(F=5.17 p<0.001). 3. The statistical relationship between clinical nurses' professional autonomy and self-concept was found as positive correlation(r=0.42246 p<0.001). 4. Professional autonomy was the highest factor predicting professional self-concept(17.85%). Professional autonomy and marital status accounted for 20.60% in professional self-concept of clinical nurses. In conclusion, Professional autonomy and self-concept of clinical nurses showed significantly positive relationship. Therefore, nursing education needs to develop programs and policies to increase professional autonomy and self-concept of clinical nurses.

• Journal of Families and Better Life
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• v.30 no.6
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• pp.167-181
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• 2012

This study analyzed consumer's harsh complaining behaviors and firm's reactions toward consumers' harsh complaining behavior, and investigated the differences in the firms' reactions according to the characteristics of counselors and customer service centers. In addition, this study attempted to find a strategy and provide guidance regarding consumer's harsh complaining behaviors. The results of this study are discussed below. First, consumer's harsh complaining attitudes were expressed by crude language, violent language, threats, personal attacks, and claims of a high-ranking social position. Consumer's directive, complaining behaviors were repeated on the telephone, and threats of prosecution or disclosure to the public, exposure of habitual product returns, and requests for interviews with superiorsat the representative firm were made. Second, a firm typologies according to its reaction style toward a consumer's harsh complaining behaviors were as follows: Group 1, having a neutral attitude toward consumers and preparation thoroughly regarding their demands; Group 2, having a negative attitude toward consumers and some degree of preparation toward consumers' demands; and finally, Group 3, having a positive attitude toward consumers but offering insufficient reparation regarding consumers' demands. Third, female counselors, counselors having a certified counselor's license, and those much experience working in labor work were more likely to be in Group 3. Male counselors, part-time counselors, and those having experience of many years were more likely to be in Group 2. Group 1 were more likely to have large number of workers at customer service centers, male counselors, and to have large numbers of educational training programs related to the reactions of consumers in the form of dissatisfaction, complaints, how to offer compensation for injuries to consumers, and issues related to PL(product liability). In addition, Group 1 also had more firm level welfare policies related to hight stress levels of consumer counselors and extra types of support regarding harsh consumers. However, Group 2 members were more likely to provide excessive compensation and rewards to harsh consumers. Finally, to react to consumer's harsh complaint efficiently, it was suggested that firms should not treat consumers as harsh consumers, should react to consumers' complaints sincerely, and should take precautionary management efforts as regards consumer dissatisfaction based on better quality control of products. In addition, it was deemed necessary to formulate a management strategy to train competent consumer counselors with a high quality of counselor skill, having standardized and consistent reaction guidance toward consumer complaints and thorough knowledge of compensation rules for consumer injuries and subsequent guidance.

• Journal of Convergence for Information Technology
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• v.7 no.4
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• pp.113-119
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• 2017

The purpose of this study is to examine whether the enhancement of convergent job competence of social worker working in a social welfare facility affects the quality of life. In order to achieve the purpose of the study, we surveyed 20 social welfare workers working in 20 social welfare facilities in Gyeonggi area and used 188 pieces collected. The random sampling method was used for the sampling method. As a result, there was a positive correlation between personal competence and satisfaction, environmental competence and dissatisfaction, relationship competence and satisfaction in social workers' competence enhancement and quality of life. And social competence's individual competence and environmental competence play a positive role in dissatisfaction. Also, it can be seen that the relationship competency plays a negative role in dissatisfaction. The degree of individual competence, the ability to control the mind to turnover, and the relationship capacity play a positive role in satisfaction. Therefore, in order to improve the quality of life of the social welfare workers, it is expected that there will be a positive effect in implementing the job capacity enhancement education program for the social welfare workers.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.1
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• pp.118-127
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• 2018

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid measuring methods for service quality are necessary. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. Kano classified the degree of influence that is the degree of correspondence of the quality attributes of products and services to the subjective satisfaction of customers. As a result, the types of qualities are classified as attractive, must be, one dimensional, and indifference attributes. They have been widely used quality attributes in various industrial fields up to now. However, Kano model has a limit that it ignores the characters of the next frequent numbers even though there are not much gap comparing to the most frequent number in the questionnaire answers. The limit is attributed to the character of Kano model that the most frequent number is accepted as the only quality character. Timko calculated the customer satisfaction coefficient by using Kano's method and studied the differences in quality character by classifying the quality characteristics in a graphical way through the relationship between the satisfaction and the dissatisfaction coefficient. In this study, we used the quality level determination method of the 7-point Likert scale, which takes the weight into account, to complement the deficiencies of the existing Kano model. We also developed and applied a Potential Satisfaction Level (P) and Potential Customer Demand Improvement (PCDI) Index to present a new approach to the determination of service quality attributes. To measure the level of potential service satisfaction and to understand the degree of improvement, we collected specimens of 51 participants who has been trained in the National Strategy Business Training Program, which has been managed by government agent, and analyzed the results.

• Journal of Korean society of Dental Hygiene
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• v.6 no.2
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• pp.115-127
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• 2006

A purpose of this study is degree of recognition and consciousness investigation about a satisfaction duty before admission about a school subject of some academic dental hygiene students. From responses to individual written survey questionnaires answered by 608 students who are studying Dental Hygiene at colleges in Mokpo, Iksan, Gangneung. The following are the results regarding their satisfaction levels with their majors and their interest in working abroad: 1. Regarding the motivating factors to major in Dental Hygiene, most students(51.3%), particularly most freshmen(57.3%), have chosen this major because of more job opportunities than students with other majors. The most common source of information in choosing majors is the Internet(30.8%). 2. Most students do not want to change their majors even if they are provided with the chance to do so(65.5%). They are in general satisfied with their studies. The result shows that the Dental Hygiene majors are positive toward their major. 3. Most students will choose their jobs by their own choices(40.6%), and the most important factor in their choices is the opportunity of self-growth and development(33.1%). The survey results show that the Dental Hygiene students value their own decisions and self-realization. 4. Showed the difference that as a result of having seen a knowledge degree advance a school subject of major in Dental Hygiene by a school year and ash students, an admission motive, relevance of an information acquisition path, all noted. 5. And were able to see the difference that noted in an adviser, work selection bases in case of work selection whether or not there was a dissatisfaction reason about a major and a criminal record.