• International Journal of Advanced Culture Technology
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• 제7권1호
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• pp.128-132
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• 2019

This paper is to explore the success factors of the online public grievance redressal system in the Nepal. It empirically tests the conceptual path model developed by DeLone and McLean which consists of six social perception variables with regard to citizen's intention to use the system. The estimates from 577 respondents support all the 13 hypotheses generated from D&L model. People's attitude and social norms are the two most important factors on the continuous usage of the system. It is suggested that the social factors are as much important as technological aspects when it comes to the e-government implementation. It is also suggested that the government should pay more attention to human factors in upgrading the design and development of e-grievance system in the foreseeable future.

• 지식경영연구
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• 제11권4호
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• pp.21-39
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• 2010

Recommender system is a core component of e-commerce. Correspondingly, metrics to evaluate the system performance have been developed and applied. However, even though we have lots of applications that have tried to adopt recommender systems, the dearth of successfully installed recommender systems for more than a decade leads us to a skeptical thinking that current metrics do not sufficiently indicate the recommender system success in business viability point of view. Hence, the purpose of this paper is to reconfigure measures for recommender system success. Adopting DeLone and McLean's amended model of information system success as the underlying framework, content analysis with intellectual properties on recommender systems was conducted to modify the currently used metrics. Then a model of recommender system success is proposed based on the newly identified metrics are compared with traditional metrics.

• 한국콘텐츠학회논문지
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• 제14권12호
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• pp.904-910
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• 2014

정보시스템 성공 모형은 1992년 DeLone and McLean의 D&M 모형이 2003년 개선모형에 이르기 까지 이커머스, 교육시스템등과 같이 다양한 분야에 적용되어 사용되어왔으며, 메타분석이 이루어 질 정도로 그 적용 연구의 수 또한 많다. 하지만, 이는 최종사용자(End-user)기준으로 이루어졌으며 사용자가 어떠한 요인들을 정보시스템의 성공 선행요인으로 인지하는지에 대한 결론을 줄 수 있으나 개발자(Developer)가 이를 적용하기에는 인지하는 품질과 양적인 비교가 불가능하기 때문에 어떤 부분을 얼마나 노력해야 하는지에 대한 연구가 필요하다. 따라서 본 연구에서는 A은행의 정보시스템 개발자와 사용자를 대상으로 D&M 정보시스템 성공 모형을 적용하고, 다중집단 구조방정식모델을 사용하여 그 차이를 설명하고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2005년도 춘계학술대회
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• pp.381-389
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• 2005

정보시스템 구축비용의 급격한 증가로, 정보시스템 성과 분석은 이슈가 되고 있고, 정보시스템의 중요성과 이에 대한 의존성은 날로 증가하고 있다. 현재까지 정보시스템 성과에 관해서는 기존 연구들을 정리한 DeLone & McLean(1992)의 정보시스템 성공 모형(IS Success Model)을 근거로 이를 구성하는 각 요소들을 검증하거나 영역을 확장하고자 하는 연구들이 진행되어왔다. 본 연구에서는 DeLone & McLean(1992)의 정보시스템 성공 모형(IS Success Model)을 기반으로 특정 정보시스템 담당자들을 대상으로 정보시스템의 품질, 이용, 효과에 관한 연관관계를 실증 분석하였다.

• 한국IT서비스학회지
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• 제14권2호
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• pp.289-314
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• 2015

Recently, Most of the companies and government offices are under consideration about the adoption of cloud office service to actualize the smart work policies. Comparing with traditional office software, a cloud office service have the advantage of the method of payment and coming over the physical limitations. Many cloud office service users tend to adopt an official evaluated the service without doubt. However after deciding to adopt cloud office service, many users are faced with a variety of problems and difficulties practically. In this study, researchers carried out interview about those problems and difficulties after adopting a cloud office service. Consequently, there are several problems and difficulties such as compatibility, document security, document lost and maladjusted to the new graphic user interface between traditional office software and a cloud office service. A cloud office service have still several advantages not only a competitive price but also ubiquitous attributes. Thus, researchers need to study about what kinds of reason variables can solve those problems and difficulties. In existing research, DeLone & McLean have suggested information system success model. They use three independent variables which are system quality, information quality, service quality. Parameters are user satisfaction, intention to use and use. Lastly, dependent variables are net benefits. However in this study, we need to change the scope of measurement. In other words, we have to replace parameters with dependent variables. Simply, user satisfaction, intention to use and use is going to be dependent variables. There are several reasons why we need changing variables. First, we aim at giving a some suggestions to a cloud service providers which independent variables do not work to satisfy for the users. Second, we need to find out how to maximize cloud office service user's satisfaction and intention to use. Third, we should firstly know that relationship between independent variables and dependent variables. Finally, those research results give for the cloud office service provider to solve the cloud office service adopting problems and difficulties.

• 한국전자거래학회지
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• 제18권2호
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• pp.257-277
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• 2013

경영정보시스템 분야 및 DeLone and McLean의 정보시스템 성공모형 등에 관한 연구들은 기업 등의 정보시스템 도입 및 이용을 통해 이용자 개인 및 기업 등의 성과에 영향을 미칠 수 있도록 관련 요소가 개발 운영되어야 함을 제시하고 있다. 본 연구의 목적은 콜센터 고객정보 시스템의 이용자 만족도에 영향을 미치는 요인을 탐구함에 있다. 근무환경 및 직무 만족에 관한 선행 연구와 수정된 DeLone and McLean의 정보시스템 성공모형을 이용한 구조방정식 모형을 설정하여 콜센터 상담사원 539명을 대상으로 설문조사를 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 정보시스템의 세 가지 품질이 근무환경, 직무만족, 이용자 만족도에 영향을 미치는 11개 가설 중 7개 가설이 채택되었으며 둘째, 근무환경은 시스템 품질 및 정보 품질과 이용자 만족도간 부분매개를, 서비스 품질은 완전매개 효과가 있음을 확인하였다. 시사점으로는 향후 정보시스템의 운영 성과가 제고될 수 있도록 이용자의 좋은 근무환경 구축 및 개선이 필요함을 제시하였다.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.833-849
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• 2021

Cloud accounting represents a new area of accounting information systems. Past research has often focused on accounting information systems and its antecedents, rather than factors that adopt cloud accounting system. The purpose of this paper is to explain the factors that influence the adoption of cloud accounting in the financial sectors. This paper applied the technology acceptance model (TAM), technology-organization-environment, and the De Lone and Mc Lean model, coupled with proposed factors relevant to cloud accounting. The proposed model was empirically evaluated using survey data from 187 managers (financial managers, IT department managers, audit managers, heads of accounting departments, and head of internal control departments) in Jordanian bank branches. Based on the SEM results, top management support, organizational competency, service quality, system quality, perceived usefulness, and perceived ease of use had a positive relationship with the intention of using cloud accounting. Cloud accounting adoption positively affected cloud accounting usage. This paper contributes to a theoretical understanding of factors that activate the adoption of cloud accounting. For financial firms in general the results enable them to better develop cloud accounting framework. The paper verifies the factors that affect the adoption of cloud accounting and the proposed cloud accounting model.

• 지식경영연구
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• 제15권3호
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• pp.13-36
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• 2014

Recently, with the increasing popularity of smartphones, mobile applications have been being used in various sectors. In these environments, some mobile applications are being made for special purposes. The mobile campus application is one exemplary type of such special-purpose mobile applications, which have unique characteristics that allow only designated users, belonging to a specific group, to access and use relevant knowledge. The aim of this study is to identify and investigate critical success factors of mobile campus applications based on the DeLone & McLean's information systems (IS) success model and to find unique characteristics of mobile campus applications, compared to general-purpose mobile applications. In order to empirically test our research model, 199 samples were collected from students who actually had experience of using the mobile campus application of A university at least once. The findings of the structural equation modeling using SmartPLS 2.0 confirmed the DeLone & McLean's IS success model, with the exception for relationships between service quality and user satisfaction/intention to use. Moreover, the moderating role of sense of belonging to school on the relationships between quality-related factors (i.e., information, system, and service qualities) and success-related factors (i.e., user satisfaction and intention to use) was examined.

• 정보화연구
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• 제11권4호
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• pp.409-426
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• 2014

2014년 UN의 전자정부 서비스 평가 3회 연속 한국이 우승하였으며, 지난해에는 범정부 EA가 UN공공행정상을 수상하였다. 이는 범정부 EA기반 범정부 차원의 맞춤형 서비스 연계 통합 과제 발굴 및 수행에 따른 성과라고 볼 수 있겠다. 이와 같은 EA는 과거 전자정부 31대 과제 중 하나로 선정되어 추진해왔으며, 2005년 법제화 이후 공공부문에서 본격적으로 도입 및 운영 활용되었다. 많은 공공기관에서 EA를 통한 대내외 성과를 도출하는 등 활발하게 활용하고 있는 반면, 10여년이 지난 지금에도 몇몇 공공기관은 EA를 아직 인식수준에서 관리하고 있다. 더불어, 개별 공공기관의 EA를 통한 성과는 다시, 범정부 차원의 성과로 확산되어 범정부EA를 세계의 표준으로 성장시키는 데 톡톡한 기여를 하고 있다. 이와 같이 기관에서 EA를 통해 도출 되고 있는 성과의 주요 요인이 무엇이며, 어떠한 요인이 개별기관 및 범정부 EA 성과에 영향을 미치고 있는지 관련하여 EA 성과모형을 개발하고 이를 구조모형을 통한 규명을 해보고자 한다. 이를 위해 EA, EA서비스, 정보시스템 성공요인, 정보시스템 성과 측정 등 이론적 선행여구를 고찰하고 논리적 추론과정을 통해 모형개발 및 검증을 하고자 한다. 본 연구에서는 서비스 품질 측정 평가 모델인 서브퀄 모형(SERVQUAL Model) 및 DeLone & McLean의 정보시스템성공모형을 EA 서비스 성과에 접목한 국내 최초의 연구로서 실무적 및 이론적으로 시사하는 바가 크다.

• 한국정보시스템학회지:정보시스템연구
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• 제15권4호
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• pp.171-188
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• 2006

Information technology and the Internet have had a dramatic effect on education method and individual life. Universities and companies we making large investments in e-Learning applications but are hard to pressed to evaluate the success of their e-Learning systems. e-Learning can be seen as not only one of Internet based information systems which can provide education services but also one of teaching-teaming methods which can implement self-directed teaming. This paper tests the updated model of information system success proposed by Delone and McLean using a field study of a e-Learning. The five dimensions - information quality, system quality, service quality, user satisfaction, net benefit - of the updated model are parsimonious framework for organizing the e-learning success metrics identified in the literature. Questionaires are collected from 107 students who are enrolling a e-learning class using online survey. The model is tested using SPSS and LISREL. The results show that information quality and service quality are significant predictors of user satisfaction with the e-Learning system but system quality is not. Also user satisfaction is found to be a strong predictor of the learning performance. This strong association between user satisfaction and teaming performance suggests that user satisfaction may serve as a valid surrogate for teaming performance. Empirical testing of the updated DeLone & McLean model should therefore be extended to cover a wider variety of systems.