Browse > Article

A Study on the Service and Performance factors of Public EA  

Shin, Daul (Graduate school. Kyung Hee Univ)
Park, Joo-Seok (Management Dept. Kyung Hee Univ.)
Park, JaeHong (Management Dept. Kyung Hee Univ.)
Publication Information
Journal of Information Technology and Architecture / v.11, no.4, 2014 , pp. 409-426 More about this Journal
Abstract
Korea has won 3 times in a row in the evaluation of e-government services in 2014. And the last year, the government-EA has been awarded the UN Public Service Award. Because of the development and execution of personalized integrated services based on the government-EA, Korea has won the two award from the UN. EA has been selected and proceeded as one of the 31 e-Government projects in early period, in 2005 the law which public sector must adopt the EA for efficient informatization had been enacted. Many public agencies in which actively utilized to derive such as internal and external performance through the EA. On the other hand, in the last 10 years, some public agencies have still been as recognized level of management in the EA. In this study, the main purpose is that to find out what is a major factor for successful use and result of EA, what is the EA success Model and how to examine it. To do that, this study will study the related prior research such as EA services, information systems success factors, performance measures, and develop the success model for EA and then examine the model. This study will contribute great implications in practical and theoretical in EA success model because this is the nation's first research that SERVQUAL model and the IS Success Model(DeLone & McLean 2003) has been combined and examined.
Keywords
EA Service Quality; EA Performance; Performance Model for EA Service; EAMS; EA; DeLone & McLean IS Success Model;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Arora, R. and Stoner, C., "The Effect of Perceived Service Quality and Services Marketing", Vol. 10, No. 1, pp. 22-34, 1996.
2 Baily, J.E. and Pearson, S.W.(1983). "Development of a Tool for Measuring and Analyzing Computer User Satisfaction", Management Science, Vol. 29, No. 5, pp. 530-545.   DOI   ScienceOn
3 Barney, J., "Firm Resources and Sustained Competitive Advantage", Jornal of Management, Vol. 17, No. 1, pp. 99-120, 1991.
4 Bernard, S., "An Introduction to Enterprise Architecture", 2004.
5 Borovits, I. and Neumann, S., Computer Systems Performance Evaluation, D. C. Heath and Co., Lexington, MA 1979.
6 Borovits, I. and Ein-Dor, P., "Cost/Utilization: A Measure of System Performance", Communications of the ACM, Vol. 20, No. 3, pp. 185-191, 1977.   DOI   ScienceOn
7 DeLone, W.H., and Mclean, E.R. 2003. "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update", Journal of Management Information Systems (19:4), Spring, pp 9-30.   DOI
8 DeLone, W. H. and McLean, E. R., "Information Systems Success: The Quest for the Dependent Variable", Information Systems Research, Vol. 3, No. 1, 1992, pp. 60-95.   DOI
9 Gronroos, "A service quality model and its marketing implications", European Journal of Marketing, Vol.18, No.4, pp.36-44, 1984.   DOI
10 Hall, R. "A Framework Linkig Intangible Resources and Capabilities to Sustainable Competitive Advantage", Strategic Management Jornal, Vol. 14, No. 8, pp. 607-618, 1993.   DOI   ScienceOn
11 Hurtado, C. D, "EDP Effectiveness Evaluation", Journals of Systems Management, pp. 18-21, 1978.
12 Lee, G. and Hong, E., "An Analytic Research on Civil Affair Service Customer Satisfaction Index", Korea Institute of Public Administration, Seoul, 2003.
13 Lucas, Robert C., "Expectations and the Neutrality of Money", Journal of Economic Theory, Vol. 4, pp. 103-124.
14 Lucas, Robert C., "Asset Prices in an Exchange Economy", Econometrica, Vol. 46, No, 6, pp. 1429- 1445, 1978.   DOI   ScienceOn
15 Mason, R. O., "Measuring information output: A communication systems approach", Information and Management, Vol. 1, No. 5, pp. 219-234, 1978.   DOI   ScienceOn
16 OMB, 2000, Circular A-130 Management of Federal Information Resource, U.S. Federal Government.
17 Peter Engelund Christansen, John Gotze. "International Enterprise Architecture Survey - Trends in governmental Enterprise Architecture on a national level", 2006.
18 Shannon, C. E. and Weaver, W., "The mathematical theory of information", Urbana: University of Illinois Press, 1949.
19 Swanson, E. Burton, "Management Information Systems: Appreciation and Involvement", Management Science, Vol. 21, No. 2, pp. 178-188, 1974.   DOI   ScienceOn
20 United Nations, 2014, "E-Government Survey 2014", United Nations New York.
21 Zachman, J. A., "A Framework for information systems Architecture", IBM System Journal, Vol. 26, No. 3, 1999.
22 김종광, "경영컨설팅 서비스품질 측정모형의 비교와 기업 성과에 관한 연구-SERVQUAL, SERVPERF 및 KSSQI 모형-" 동명대학교 박사학위 논문, 2013.
23 국가정보화전략위원회, [의안번호 제132호] 정보기술아키텍처(EA) 기본계획, 2011.
24 김상훈, 이진주, "MIS 성과에 대한 평가모형", 경영과학의 응용, 제2권, 1998.
25 김성근, 박현주, (2002), "Enterprise Architecture의 필요성 및 추진방안", Information System Review 4 권 2호, 한국경영정보학회.
26 김학민, "선진 정보화 구현을 위한 EA정책 비전과 방향", CIO Report Vol. 22, 한국정보화진흥원, 2010. 6
27 미래창조과학부, 한국정보화진흥원, 2014, 2014년도 국가정보화에 관한 연차보고서
28 박일규, 김상훈, 서일정, "EA 담당조직의 역할과 EA 활용역량이 EA 성과에 미치는 영향에 관란 실증적 연구," 한국IT서비스학회지, 제9권, 제1호, pp.27-42, 2010.
29 박병선, 양경식, 김현수, "성공적인 전사적 아키텍처 구축을 위한 위험요인에 관한 연구", 한국IT서비스 학회지, 제 5권, 제3호, pp.1-23, 2006.
30 박승범, 이헌중, 신신애, 이태공, "성과지표 기반의 ITA 효과측정 모델연구", Journal of Information Technology and Architecture 제1권, 제1호, pp.53-62. 2004.
31 신다울, 박일규, "EA 서비스 성과모형 개발 및 품질항목 별 AHP 분석", Journal of Information Technology and Architecture. 제10권, 제4호, pp. 467-478, 2013.
32 이영주, 신신애, "공공부문의 IT 투자관리체계의 도입을 위한 EA의 진화 방향 모색", Journal of Information Technology and Architecture, 제7권, 제3호, pp. 249-259, 2010.
33 이유재, 라선아, "한국기업의 서비스품질 평가제도 변천 과정", 서울대학교 출판부, 2006.
34 이재두, 김은주, "공공부문 EA추진성과와 발전방안에 관한 연구", Journal of Information Technology and Architecture, 제9권, 2호, pp. 155-166, 2012
35 이태공, 2003, 정보기술아키텍처개념, IT Standard and Web Korea Vision 2004, 한국전산원.
36 장윤희, 김종철, "EA성과에 영향을 미치는 조직특성 요인들과 EA 담당조직의 역할에 관한 연구," 대한경영학회지, 제21권, 제4호, pp.1569-1593. 2008.
37 정보통신부, 공공기관 정보기술아키텍처 기본계획(2007년-2009년), 2006.
38 정부 혁신 지방분권위원회, 참여정부의 전자정부 로드맵, 2003.
39 정승민, "정보시스템 관련 교육의 정도가 보안 우려 및 온라인 거래 의도에 미치는 영향", 한국컴퓨터정보학회논문지, 제17권, 제8호, pp. 145-161, 2012.
40 한국정보사회진흥원, 2008, EA 및 지식인프라 구축 방안 수립사업 완료보고회 발표자료.
41 한국정보화진흥원, 2009, "선진 정보화의 첫걸음 알기쉬운 EA".
42 한국정보화진흥원, 2013년 EA 성숙도 결과보고서, 2013.
43 한국정보화진흥원, 2013년 EA 실태조사 결과보고서, 2013.
44 Adaptive Inc., "The Road to Enterprise Architecture : There is nothing worth for but Christian Architecture and a boat", 2007.