• 한국식품조리과학회지
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• 제31권4호
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• pp.413-422
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• 2015

The purpose of this study was to examine the effects of a lifestyle consisting of a health oriented diet and personal motivation toward health improvement on an individual's desire to participate in condolence or "healing" -workshops and programs. In order to examine the influence of the "health diet" and motivation, the "health diet" lifestyle was classified into nutrition pursuit factors, psychological factors, food safety factors, and health conscious consumption factors. Personal motivation was categorized into perceived benefits, environmental factors and the individual's desire for happiness. Empirical analysis showed that nutrition pursuit factors had an impact on perceived benefits and the desire for happiness. Psychological aspect factors had a significant influence on perceived benefits, environmental factors and the desire for happiness. However, food safety factors and health conscious consumption factors did not have an effect on individual motivation to improve health. Regarding personal motivation toward health improvement on the desire for "healing", perceived benefits and environmental factors had significant influence. However, the individual's desire for happiness did not influence the demand for "healing". Regarding the effect of a "health diet" on the desire for "healing", only the psychological aspects of a "health diet" had any significant effects on the desire for "healing". The results from this study can help local organizations or service companies that provide "healing" programs with developing effective marketing strategies that could lead to greater customer satisfaction. Especially, the significant influence of psychological aspects of a "health diet" on the demand for "healing" is noteworthy in that this could play a key role in establishing a more effective marketing strategy to attract increasing numbers of consumers using health conscious diets.

• 한국의류학회지
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• 제32권8호
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• pp.1179-1189
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• 2008

The purpose of this study is to investigate the satisfaction of the adolescents' school backpack bag and the important criteria when purchasing for developing comfort and functional backpack. The questionnaire was composed and surveyed with 245 middle school students and the data were analyzed through SPSS 13.0. Purchasing criteria were grouped into 5: practical, shop environment, comfort, aesthetic and maintenance. Satisfaction factors were function/comfort, fashion/aesthetic and durability/A.S. 50.2% of students recognized the inappropriate wearing backpack might cause the deformation of body shape. And the wrong habit of wearing bag was found to affect the body posture of students. Main symptoms caused by wearing it for long time are ‘sweating around shoulder and back' and ‘feeling stiff in shoulders and waist'. Needs arise to develop the bag which could prevent them and to educate students how to wear bags. According to the result from MDS of purchasing criteria, one axis is product vs. environment, and other is functional vs. psychological aspects. According to the result from MDS of bag satisfaction, one axis is function/durability vs. fashion/appearance, and other is gestalt quality vs. part quality. They wanted the improvement in the aspects of shape/design, material, maintenance, comfort and usability of the bags. Specially it is required that we research the adolescent customer-oriented way and develop the new materials or shapes pursuing both shoulder comfort and characteristics.

• 해양환경안전학회지
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• 제21권6호
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• pp.721-728
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• 2015

행정의 패러다임 변화로 경찰행정도 민간부분과 마찬가지로 고객중심 민원서비스제도의 개선을 위하여 노력하고 있으며 이로 인하여 서비스제공자인 경찰공무원도 부정적인 요소인 감정노동이 발생하고 있다. 이 연구는 해양경찰의 감정노동의 정도를 파악하고 감정노동이 직무소진에 어떠한 영향을 미치는가를 검증하고자 한다. 연구결과는 해양경찰공무원은 공공부분에 종사하는 다른 공무원과 동일하게 감정노동을 경험하고 있는 것으로 조사되었으며, 감정노동이 직무소진에 영향을 미치는 것으로 조사되었다. 즉 해양경찰공무원이 지각하는 감정적 부조화가 고갈에 정(+)의 영향을 미치며, 또한 감정적 부조화는 냉소에 정(+)의 영향을 미치고, 감정표현의 주의정도는 직업효능감 저하에 부(-)적 영향을 미치는 것으로 나타났다. 그러므로 감정노동이 방치된다면 소진에 영향을 미쳐 조직에 부정적인 영향으로 성과달성에 중대한 장애요인이 될 수 있으며, 또한 개인의 신체적, 정신적으로 심각한 문제를 야기할 수 있으므로 이를 예방하기 위한 정책의 시행이 필요하다.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2003년도 춘계학술대회논문집
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• pp.1122-1127
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• 2003

For many years, engineers in the field of acoustics have used the A-weighted sound pressure level (SPL). Since they were interested just in a reduction of noise, the A-weighted SPL was considered good enough to quantify noise problems. This is reasonable because loudness is usually the most important parameter for most noise problems and A-weighted SPL is often reasonably well correlated with loudness. As the overall noise levels drop, however, other parameters become more important and must be considered, Advent of sound quality came from an understanding that A-weighted SPL only reflects the loudness of a sound. It is obviously impossible to characterize a complex sound with a single number. Although product mostly has revealed physical quantities created by the standpoint of engineers, consumers perceive and evaluate products on the non-physical characteristics, such as feelings, emotions, and experiences in different social and cultural situations. Especially, for the household appliances for instance air-conditioner or refrigerator, the sound is heavily related to the satisfaction of a customer who is a real user of the product and is very important factor to decide purchasing as well as visual design. Therefore, in this research, the general tendency of consumer's psychology was investigated for the appliances. And also, in order to obtain clear guidelines fur sound manipulation, the characteristics of the sound of air-conditioning systems and refrigerators were compared with competitors'. since it is important to overcome the discrepancy between engineering and marketing, the relevance of sound manipulation must be documented from the consumer's perspective. That is the reason why we conducted a consumer and marketing oriented study.

• 산업경영시스템학회지
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• 제40권4호
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• pp.1-9
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• 2017

Companies must capture value for sustainable growth. Capturing value is a critical task for companies, particularly when operating own businesses and organizations or starting new business. The business strategy of many companies focuses on capturing the maximum value from customers and other stakeholders. Even though a wide range of studies on value creation and appropriation has been conducted in the strategic management field, most of studies are still conceptual and theoretical. Thus more empirical studies are required to suggest future-oriented value strategy. This study reveals the value creation and appropriation elements in the aviation industry of Korea. The purpose of this study is to understand the trend of value creation and appropriation in the industry. In addition, the relationship between the elements and firm's performance are tested. The firm's performance is defined by that past and future point of views. The sample were collected from Korean Air and Asiana Air. The empirical test shows that the elements of value creation-appropriation have significant impact on firm's performance. Further, the element of value appropriation to customer has a positive impact both on firm's past and future performance. Our results show that investors acknowledge a value-based strategy as a sign of stock valuation. The results of this test correspond with the earlier one, showing that maximizing customers value rather than shareholder value does deliver impressive returns. The finding suggest that companies need to change their strategy to efficiently manage performance. With the test results, we propose a value-based strategy to maximize firm's future financial and stock performance.

• 한국병원경영학회지
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• 제22권3호
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• pp.118-132
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• 2017

This study developed key elements of dental service guidelines for the disabled patients. In order to provide consumer-oriented service guidelines for the dental patients with disability, service design method was applied. Using service design method guided by the double diamond design process, this study implemented consumer survey, observation, and contextual interviews for consumers' needs assessment. And customer journey map, mind maps, and blueprints were utilized to visualize consumer needs and guidelines for dental care services for the disabled. According to the study, disabled consumers have needs for expertise of the medical staff, dental care institutions specialized on the disabled, financial support, establishment of the facilities for the disabled, comfortable atmosphere in the institutions, and communication with medical staffs. Based on the needs of the disabled, 5 key elements of the dental care services were developed: convenience, expertise, empathy, financial support, and education and management. And service design guidelines were proposed to implement key elements of dental care services for the patients with disability. This study is significant in that it is the first attempt to apply the service design technique from the consumer perspectives in the field of dental care for the disabled. Furthermore the process of this study has become a reference that can be utilized and applied to other medical institution.

• 한국정보통신학회논문지
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• 제14권12호
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• pp.2737-2746
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• 2010

최근 물류 산업에 USN/RFID 기술을 접목한 새로운 u-물류 패러다임이 등장하고 있다. 본 논문에서는 u-물류 패러다임을 토대로 GPS와 RFID를 이용한 웹 기반 물류차량 이력관리 시스템을 제안한다. 본 시스템의 설계시 모든 이벤트 처리 과정을 하나의 리사이클 형태의 상태로 간주하고 전체 시스템을 객체지향의 UML을 이용하여 모델링한다. 또한 RFID를 기반으로 물류차량을 식별하고 식별된 물류차량이 어떤 처리 과정을 거치고 있는 지를 확인하게 되며, GPS를 활용하여 차량의 위치 정보를 확인한다. 구현 방식은 C/S 방식으로 관리자가 사용하는 웹 기반의 인터페이스를 설계하고, 시스템 사용자의 이동성을 고려하여 PDA 기반의 사용자 GUI를 구현한다. 아울러 본 논문에서는 수요가, 생산처, 물류처, 관리자, 운전자를 각각 구분하고 각 기능을 별도로 구현하여 시스템 재사용성을 높이는데 초점을 둔다.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2016년도 춘계학술대회
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• pp.313-316
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• 2016

현재 국가기간산업과 중요한 민간 기업의 정보시스템 장애나 사고발생 시 국가 차원의 혼란이 발생할 개연성이 높고, 국민편익에 큰 영향을 줄뿐 아니라 기업 비즈니스에도 막대한 타격이 불가피하다. 이는 국가적 관리대상인 정보시스템의 안정성이 금융, 통신, 운송, 에너지 등 국민과 사회에 큰 영향을 미치고 민간기관으로 확대되는 추세이다. 그러나 공공 및 민간 정보화 사업은 개발감리나 CMM(Capability Maturity Model)인증을 통해 목표시스템의 품질을 점검하고 있지만 구축 후 운영되는 정보시스템의 안정성에 대한 품질점검은 추진되지 않거나 일부 안전진단 결과에 대한 충족 미흡으로 활성화 되지 못하고 있는 실정이다. 본 연구에서는 구축 되어지는 정보시스템의 안정성 진단 평가점검체계 개발을 통해 정보시스템의 장애나 사고를 방지함으로써, 서비스 혼란을 최소화하고 고객지향적인 서비스 제공을 보장 할 수 있는 방안을 연구 하고자 한다.

• Spatial Information Research
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• 제7권2호
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• pp.209-221
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• 1999

자바언어로 구현된 GIS 공간정보분서엔진, GPS, 휴대전화를 이용한 무선 데이터 통신을 연계하여 AVL-GIS 시스템을 개발하였으며, 프로토 타입으로서 긴급 상황 관제 센터로 가정한 통합안전관리시스템(경찰, 119 , 소방서)제 적용, 구현하였다. 이동차량이 정확한 위치의 추적을 위하여 IDGPS(Inverted Differential GPS) 방법을 사용하였으며, 휴대전화를 이용하여 GIS 분석기능과 도로 데이터 및 이와 관련된 공간정보를 갖고 있는 중앙 관제시스템을 실시간으로 연결하여 위치정보 및 메시지를 송수신할 수 있도록 하였다. 본 연구에서 개발된 시스템은 기존의 AVL용 시스템보다 GIS 분석기능이 강화되어 있으며, 비교적 저렴한 가격으로 물류정보, 재난 및 안전관리, 버스나 택시와 같은 차량관리와 전자상거래에서 인터넷을 통한 화물의 위치 확인등과 같은 응용시스템을 구축할 수 있다.

• 한국철도학회논문집
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• 제14권6호
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• pp.507-514
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• 2011

최근 국내 협력 업체와 함께 국산 전동차를 제작하였다. 전동차에서 주 제어장치는 열차종합제어장치인 TCMS로서 시스템 성능, 편리한 유지 관리 그리고 서비스 관점의 유연성을 고려하면서 TCMS의 요구분석을 수행하였다. 이를 기반으로 새로운 내부 버스 구조와 RTOS로서 QNX를 적용하게 되었다. TCMS 기능을 서비스 장치와 제어/감시 기능으로 분리하여 열차의 성능 개선과 편리한 유지 보수 그리고 고객 요구를 만족하였다. TCMS는 하드웨어에 구현된 다양한 프로토콜을 통하여 열차에 장착된 제어 장치를 제어하고 관리한다. 시스템의 성능 검증과 안정성을 확인하기 위하여 EMC/EMI를 비롯한 다양한 시험을 KOLAS 인증 기관과 한국철도기술연구원에서 시행하였다. 현재 TCMS는 새로 개발된 열차에 장착되어서 시운전을 통하여 성능 검증을 수행하고 있다.