• 한국항만경제학회지
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• 제18권2호
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• pp.65-90
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• 2002

Despite the importance and necessity, the 3PL has not been activated to date. Among many views, customers claim that logistics service provider(LSP) are not prepared or capable of offering satisfactory 3PL services, while LSP emphasize the lack of mutual trust, closed corporate culture of the customer and excessive demand for reducing the costs. With this keeping in mind, it surveyed difference of perception between users and providers of 3PL services in terms of the actual status of using 3PL services, the degree of satisfaction and key factors for selecting 3PL provider through the questionnaire. As shown in this study, 43.3％ of the respondents outsourced logistics services. However, Most company outsourced only inland transportation (49.5％) which is a simple and limited scope of 3PL services, but it also indicated that the percentage of users have ranged was less then 10% in outsourcing their whole logistics sector to 3PL provider and employing other logistics functions. Among respondents, a majority of the service provider stated that they offered satisfactory cost-saving to the customers, while users felt that the degree of satisfaction for using 3PL services was evaluated as at an average level and they more highly regarded the strong partnership of their 3PL provider rather than the saving of cost and improvement of customer's services. Moreover, in contrast to the 3PL providers which regard the most important factor for selecting 3PL service provider is the logistics cost quoted, users of 3PL services felt that the quality of services was more significant than the reduction of cost, and this tendency for selecting 3PL providers was shown in more advanced countries. While users of 3PL services indicated that the main reason for not using 3PL services was to avoid disclosing information of their business and it costs much for employing 3PL providers than doing themselves, 3PL providers thought it was due to reluctancy of opening information and resistance from the logistics division engaged in logistics activities concerned. Accordingly, providers and users of 3PL services should trust each other and prepare plan to activate 3PL services under the collaborative relationships as soon as possible.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2019년도 춘계학술대회
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• pp.129-130
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• 2019

국내 제조업체(중소기업)에서는 물류비용을 줄이며 물류효율화를 위하여 3자물류기업에게 위탁운영을 하고 있으며, 이로서, 물류 관리요소 감소 및 관련 클레인 저감 등으로 고객 대응 물류서비스를 향상시키고 있다. 최근 물류서비스가 고객만족도에 많은 영향을 미치며 특히, 비용에 미치는 영향에 관한 구체적인 연구가 필요한 실정이다. 본 연구에서는 먼저, 3자물류기업의 물류서비스 향상 요인에 대하여 설문을 바탕으로 각 요인별로 분석을 행하며, 각 요인에 대한 민감도 분석을 통하여 물류서비스 향상 대비 비용절감 효과에 대해 정량적인 분석을 행하고자 한다. 이에 본 연구에서는 S사를 대상으로 물류서비스 요인의 증감에 대해 물류비용과의 상관관계를 사례를 통하여 밝히고자 한다.

• 한국항만경제학회지
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• 제26권4호
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• pp.40-62
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• 2010

본 연구는 국제물류주선업체의 부서 간 역학관계가 시장지향성에 어떠한 영향을 미치는지, 그리고 시장지향성이 관계몰입을 통해 고객성과에 미치는 영향에 대해 규명하여 국제물류주선업체의 경쟁력을 향상시키고자 실시하였다. 연구결과 부서 간 연계를 통해 부서 간 갈등수준이 낮아져야 시장지향성이 높아진다는 것을 알 수 있었다. 하지만 시장지향성이 고객성과에 미치는 영향에 대해서는 유의한 영향력을 확인할 수 없었으며, 시장지향성은 관계몰입이라는 매개변수를 통해 고객성과에 유의한 영향을 미친다는 점이 밝혀졌다. 현재 우리나라의 국제물류주선업의 시장은 매우 경쟁적이며, 경쟁전략의 대부분이 비용전략이며, 비용전략은 다른 경쟁기업이 고객에게 제공하는 비용에 따라 수시로 바뀌는 실정임을 비추어 볼 때, 국제물류주선업체들은 출혈경쟁을 지양하고, 고객기업과의 신뢰형성과 장기적인 관계유지를 위해 노력을 기울여야 경쟁력이 강화될 것으로 보인다.

• 한국항해항만학회지
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• 제29권3호
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• pp.221-226
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• 2005

본 연구는 화물 운송 문제에 GIS 기법을 응용하여 화물의 수거 및 배송문제를 개선한 논문이다. 최근 국내 물류업체들은 인터넷을 기반으로 주문, 검색 및 화물의 추적 등을 온라인상에서 실행토록 하는 방법을 중시하게 되었다. 국내외 배송 관련 기업들은 빠른 서비스를 요 구하는 긴급주문의 비중이 커 가는 시장변환에 대처해서, 서비스 능력의 향상과 효율적인 차량관리를 위해서 GPS와 TRS 등의 정보통신기술을 이용하여, 기업의 배차업무를 개선하려고 노력하고 있다. 하지만 아직까지 배차 담당자의 의사결정을 지원할 수 있는 배차기법에 대한 연구는 거의 이루어지지 않고 있는 것이 현 실정이다, 본 연구에서는 GIS기반 하에서의 거리산정방법을 제안하고 이를 이용하여 차량운송 및 수거계획 알고리즘을 개발하였다. 또한 본 연구에서는 차량 및 화물정보를 GIS환경에서 실시간으로 조회해 볼 수 있도록 하였으며, 입출력자료와 차량 및 화물정보 조회결과를 GIS환경에서 구현하도록 하였다. 사용자들을 위하여 GUI-type 프로그램을 개발하고 실 예제를 통하여 Sample 출력을 보였다. 본 연구의 결과는 추후 약간의 수정 보완을 통하여 실제 물류센터에서의 운송계획 작성시 바로 적용할 수 있을 것이라고 판단된다.

• 한국항해항만학회지
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• 제34권5호
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• pp.389-395
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• 2010

최근 컨테이너항만은 서비스 차별화 전략을 통한 경쟁력 확보의 중요성이 커지고 있다. 서비스 차별화 전략은 기본적으로 고객의 요구사항에 대한 객관적인 평가가 필요하다. 이를 위해서 서비스의 품질을 측정할 수 있는 척도 및 방법을 개발하여야 한다. 본 연구에서는 부산항에 기항하는 주요 컨테이너 선사를 대상으로 연구를 수행하였다. 이에 따라, 선사가 컨테이너항만에 입항하여 출항하기까지 제공되는 서비스에 관한 측정항목을 도출하였다. 조사자료를 기반으로 탐색적 요인분석, 신뢰성 분석, 타당성 분석 등 개발된 정제과정을 통해 평가척도를 제시한다. 제시된 평가척도는 고객만족 및 기항의도와 높은 관련성을 보여주고 있으며, 향후 경영전략 수립에 유용할 것으로 기대된다.

• 한국항해학회지
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• 제23권1호
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• pp.65-74
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• 1999

For the purpose of analyzing the influence of the recent environmental changes of container logistics system in container terminal, the simulation model of container logistics system on BCTOC is developed in this paper. The simulation model is accomplished by the AweSim simulation language, and the several data which have been used in simulation gained through spot research and basic statistic analysis using the first half of 1998 electronic data in BCTOC. The results of this study are as follows; (1) In the case of BCTOC, the decreasing of container volumes is observed during the first half of 1998 compare with that of 1997. (2) In the container handling service market, the monopolistic market system in the past rapidly diverts to the competition market system from now. (3) From the simulation results, the improving of container logistics system is observed. (4) Because of these results, BCTOC will come to strengthen customer service and competitive power through starting On-Dock service system and operating the team of customer management in the long term.

• 한국항해학회지
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• 제24권1호
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• pp.73-84
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• 2000

Shipping industry continues to face dramatic changes in its environment ranging from development in containerization, computerization and telecommunications to the emergence of global marketplace. Perhaps the most significant trend - representing both a threat and opportunity - is the increasingly competitive nature of shipping service market. In order for the shipping companies to cope with those improvements and challenges, they should analyze and clarify customer's DM(decision making) process for the purchase of container shipping service. The major research findings from the study were found as follows; 1) The degree of shipper's involvement in purchasing shipping services was found to be a discriminating variable affecting the information sources consisting of personal and non-personal information sources. 2) The positive relationship was found between the experiences on shipping services and non-personal information sources. 3) It was observed that as people had more experience searching for information, the more in depth their searches became. 4) There existed a positive relationship between knowledges on shipping services and information search. 5) According to the SEM analysis, the shipper's information search on shipping services was also found to have a great influence on the shipper's purchasing behavior. The shipper's search was resulted in positive customer satisfaction.

• 한국항만학회지
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• 제13권2호
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• pp.233-244
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• 1999

The world views the sea newly for the supplementation of the limited land resources and extension of the national territory especially the sea is changing from the period of the free availability to that of the sea control y the coastal nations in step with the announcement of the marine laws in November 16.1994. Therefore Korea is changing strang fisheries nation the fact is that korea cannot effectively cope with changing fisheries situation and various fisheries difficulties because the fisheries policy system is dispersed to each parts of the government. Therefore I tried to present a theoretical basis by studying in the fisheries administration organization. The vision of Ministry of Maritime Affairs and Fisheries is as follow: a coastal fishery must be able to reproduction change of fishery structure must be able to raising fishery consumption of fishery must be able to improvement live of fishing village must be able to betterment overseas fishing grounds must have to security. The results of this study is as follow: fisheries administration organization must be reform of organization for changing under the all situation fisheries administration organization must be reform of entrepreneurial organization fisheries administration organization must be reform of customer driven organization fisheries administration organization must be reform of competitive organization.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2015년도 춘계학술대회
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• pp.171-172
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• 2015

Vinalines is actually known as not only one of Vietnam's state-sponsored economic giants but also the largest shipowner by tonnage in Vietnamese shipping industry. Therefore, a question of how to improve business performance of the corporation is always received deep attention by Vietnamese government, specially after the seriously economic scandal of Vinalines in a last few years. Among development strategies, the study focuses on short-term one in which Vinalines is recommended to restructure its own fleet in order to optimize performance of fleet operation and minimize costs while meeting the customer's shipping demand in near future. The first section is of introduction. Via method of statistical data analysis, section 2 brings to readers a panorama about the development profile and the current situation of development of Vinalines. In section 3, the authors use linear programming for setting a cost-minimization model optimizing Vinalines fleet structure based on available statistics and forecast information by Vinalines. The optimization problem is solved by applying AIMMS software in section 4. Finally, some conclusions and proposals by authors for the development of Vinalines are given.

• 한국항해항만학회지
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• 제37권3호
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• pp.321-327
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• 2013

As the market of express delivery services expands rapidly, delivery service companies are exposed to severe competition. As a result of the surplus of delivery companies, they are struggling with remaining competitive at a reasonable price with appropriate level of customer satisfaction. To cope with competition pressures, a strategic alliance is suggested as an effective solution to the challenges faced by small and medium enterprises (SMEs) in express delivery services. Therefore, this study suggests a combined optimization and simulation approach to the reconfiguration of an express delivery service network for strategic alliance with respect to strategy partnership of closing/keeping service centers among companies involved and adjustments of their cutoff times. An illustrative numerical example is presented to demonstrate the practicality and efficiency of the approach.