• 대한전기학회:학술대회논문집
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• 대한전기학회 1998년도 하계학술대회 논문집 C
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• pp.932-934
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• 1998

Electric power distribution feeders are susceptible to faults caused by a variety of situations such as adverse weather conditions, tree contacts, equipment failure, accidents, etc. Distribution circuit faults result in a number of problems related to the reliability of service and customer power quality. In the past, the permanent interruption of customer service resulting from a blown fuse or a recloser lockout was the only factor which was used to determine service reliability. So we developed KODAS(Korea Distribution Automation System) with successful and had fieid-testing of Distribution Automation System in last three years at Kang-dong Branch Office. In performing the project, KEPRI has gained valuable experience, through dealing with many difficult problem. This paper is depicted about the circuit breaker coordination problems in the Underground for the Distribution Automation Feeder.

• 지식경영연구
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• 제24권4호
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• pp.153-176
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• 2023

최근 생성형 AI, 특히 ChatGPT와 같은 대화형 인공지능이 고객 서비스를 자동화하는 기술적 대안으로 주목받고 있다. 그러나 고객 서비스 자동화에 있어 현재의 생성형 AI 기술이 기존 인간 관리자를 효과적으로 대체할 수 있는지, 조건이나 환경에 따라 어떤 상황에서는 유리하고 다른 상황에서는 불리한지에 대한 연구는 아직 충분히 이루어지지 않은 상태이다. 이러한 배경에서 본 연구는 "고객 서비스 활동과 관련하여 생성형 AI가 인간 관리자를 대체할 수 있는가?"라는 질문에 답하기 위해, 음식 배달 플랫폼의 고객 온라인 리뷰에 대한 실험과 설문조사를 수행하였다. 또한 고객의 온라인 리뷰가 긍정적일 때와 부정적일 때에 따라 차이가 있는지 정교화 가능성 모델의 관점을 적용하여 가설을 도출하고 해당 가설이 지지되는지를 분석을 통해 확인하였다. 분석 결과, 긍정적인 리뷰에 대해서는 생성형 AI가 인간 관리자를 효과적으로 대체할 수 있지만, 부정적인 리뷰에 대해서는 완벽한 대체가 어려워 인간 관리자의 개입이 더 바람직한 것으로 확인되었다. 이러한 본 연구의 결과는 생성형 AI를 이용하여 고객 서비스 자동화하고자 하는 기업들에게 유의미한 실무적인 통찰을 제공해 줄 수 있을 것이다.

• 경영과학
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• 제14권2호
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• pp.139-159
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• 1997

Recently banking industry is experiencing fundamental changes by advancement of information technology. The traditional role of branches is rapidly being replaced with new electronic service channels such as ATM. Phone and PC for they are time-saving and convenient. Automated service channel strategy of retail banks is divided into two different ways, automation and networking. Automation is mainly focused on cost reduction related to the branch operation, while networking is on expansion of customer contact points. Strategic types of banks can be defined from a matrix model shere the positioning is determined by the extent of automation and networking. The effectiveness of automated channel strategy depends on how separate strategic types show their performance. Results for deposits and productivity will be given to verify the economic performance of each strategic type.

• 한국경영과학회지
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• 제14권2호
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• pp.139-139
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• 1989

Recently banking industry is experiencing fundamental changes by advancement of information technology. The traditional role of branches is rapidly being replaced with new electronic service channels such as ATM. Phone and PC for they are time-saving and convenient. Automated service channel strategy of retail banks is divided into two different ways, automation and networking. Automation is mainly focused on cost reduction related to the branch operation, while networking is on expansion of customer contact points. Strategic types of banks can be defined from a matrix model where the positioning is determined by the extent of automation and networking. The effectiveness of automated channel strategy depends on how separate strategic types show their performance. Results for deposits and productivity will be given to verify the economic performance of each strategic type.

• 대한전기학회:학술대회논문집
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• 대한전기학회 1998년도 추계학술대회 논문집 학회본부A
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• pp.276-278
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• 1998

This paper introduce an algorithm for service restoration in electric power distribution systems. Power utility performs service restoration in order to restore out-of-service areas at fault. Developing effective service restoration program is a cost-effective approach to improve service reliability and to enhance customer satisfaction. The main objective in service restoration program is to restore as much load as possible by transferring de-energized loads via network reconfigurations to other supporting distribution feeders without violating operating and engineering constrains.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2001년도 추계학술대회 논문집
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• pp.147-149
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• 2001

Customer centered supply chain Management is becoming a very important issue for manufacturing and distribution company. Increasingly, leading companies improve their competitiveness by shorting the time to delivery from warehousing to delivering, increasing the level of customer service. They also do their best to collaborate with suppliers and customers based on the information sharing. This case introduces a integrated approach to develop a logistics automation and information system for the spare parts distribution center of L electronics. We pursue to optimize the supply chain by implementing intelligent logistics system which has the capabilities of responding to the changes in market demands. This would provide many implications to the clients in solving logistics problems and secure superior competitiveness.

• 대한임베디드공학회논문지
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• 제18권4호
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• pp.141-150
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• 2023

Currently, various companies are actively participating in research and development of drone delivery services. Existing studies do not comprehensively provide integrated functions for future drone delivery services such as mission automation, customer verification, and overcoming performance limitations, which can lead to high manpower demand, reduced user service trust, and potentially overloading low-end devices. Therefore, this study proposes a drone mission automation system (DMAS) using EdgeCPS technology to provide the three aforementioned functions in an integrated manner. Real-world experiments were conducted to evaluate the proposed system, demonstrating that the DMAS components operate according to the specified roles in the delivery scenario. In addition, the system achieved user verification with a similarity of more than 90% in the process of receiving the product, and verified a faster inference speed and a lower resource share than the existing method.

• 대한안전경영과학회지
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• 제13권4호
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• pp.283-290
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• 2011

According to the rapid evolution of information technology, the salesperson's business efficiency and faster information sharing within the enterprise that need to improve competitiveness has been increasing steadily. In general, many companies has been managed the sales through the ERP system. However, the ERP informations as a result of operating activities can not perform customer maintenance activities from strategic planning. Therefore, a series of sales activities information as corporate intellectual assets is needed strategic business solutions for managing it. In this study, the web-based SFA systems were designed for salesperson. Salespersons improve the efficiency of the business through management and improvement activities of sales information. The systematic customer information management contribute to improving the company's revenue through improved customer service satisfaction.

• 한국산학기술학회논문지
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• 제18권11호
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• pp.151-157
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• 2017

최근 유통산업에서는 Future Store(미래형 매장)를 통해 효율적인 매장운영과 차별화된 고객 서비스를 창출하고 있다. 이러한 매장의 지능화는 IoT 등의 기술을 활용하여 적용되고 있으며 이로 인한 업무 프로세스의 개선을 통한 효율적인 매장운영과 고객의 쇼핑 편리성을 제공하기 위한 서비스 개발에 초점이 맞춰져 있다. 이러한 유통산업에서의 추세의 변화는 국내 유통업계에 이미 발전기를 거쳐 성숙기로 접어들고 있다는 의미이기도 하다. 미국 및 유럽 등 유통산업이 먼저 성숙한 국가의 경우에서도 최근의 추세는 운영의 효율성과 고객서비스를 극대화하는 방향으로 가고 있는데 가장 큰 이유는 이미 수많은 유통업체들이 포화상태에 이르러 경쟁에서 살아남기 위함이다. 본 논문은 유통 매장의 고객의 상품주문 후 수취 서비스의 자동화와 효율화를 위한 드라이브 스루 서비스에 대한 연구로서 고객이 구매하고자하는 상품을 주문하면 피킹 스케줄링 에이전트를 통해 적시에 상품 패킹 및 피킹 처리를 한다. 이후 고객이 매장 주차장에 입장하면 입장 정보와 파킹 위치를 파악하여 고객에게 신속하게 상품을 전달할 수 있도록 지원하는 서비스이다. 이를 위해 서비스 시스템 구성, 서비스 프로세스, 소프트웨어 에이전트에 의한 상품 피팅 스케쥴링 기법 및 주문상품 수취 및 확인 프로세스를 제안한다. 제안한 서비스는 유통매장 드라이브 스루 시스템, 유통매장 배송 시스템, 유통 물류 디지털 피킹 시스템, 실내외 대형 주차관리 시스템에 적용가능하며, 유통매장의 IoT 기술 적용을 통한 한 차원 높은 고객 서비스를 제공할 수 있는 장점이 있다.

• 산업공학
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• 제25권1호
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• pp.142-152
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• 2012

Recently, the postal service encounters the various changes in the overall mail environment including the reduction of letter volume, keen competition of the private parcel service and EMS, diversification of customers' demand and etc. In this environment, Korea Post is considering new concept of postal service in order to provide the mail service based on informatization and automation to a client and secures the predominance in competition. We analyze the current environment of postal service for applying the gCRM (Geographic Customer Relationship Management). We propose some possible application fields and present an efficient phased application plan for each field.