• Journal of the Korea Safety Management & Science
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• v.2 no.3
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• pp.47-59
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• 2000

Producing what customers need with near mass production efficiency, or mass customization, has been a major trend in industry. Effective definition of customer requirements is a pre-requisite for realizing mass customization. The new method, called "Design by Customers", is proposed. The proposed method is an approach for companies to communicate to customers about what the company can offer, to find out customer needs, to assist customers in making choices and to negotiate for agreements. In this paper, the design and manufacturing capabilities in making company are represented in a Product Family Architecture. Adaptive Conjoint Analysis is then applied help customers assert their needs, defined variations from base product, visualize their options and assess alternatives. A power supplier of a electronic appliance is shown as an example to demonstrated the suggested method.ed method.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.1
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• pp.96-102
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• 2013

This paper makes a detailed comparison between two metrics designed for measuring customer's satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.

• Asia pacific journal of information systems
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• v.26 no.2
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• pp.322-337
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• 2016

Research on information systems and software engineering has often neglected behavioral effects, which may play a role in decision making on software development. The current study addresses this issue by empirically investigating the behavioral roots of over-requirement in the context of a software development project via an experiment. The negative phenomenon of over-requirement refers to specifying a software system beyond the actual needs of the customer or the market, which overload the system with unneeded features. The research question addressed here is whether over-requirement is due in part to the emotional involvement of developers with the software features they developed because of behavioral effects. Previous studies have demonstrated that under the endowment, I-designed-it-myself, and IKEA effects, people become emotionally involved and overvalue physical items that they respectively possess, self-design, or self-create. The findings of our experiment show that participants over-valued features they were assigned to be responsible for, to specify, or to construct, thereby confirming that the three behavioral effects play a role in software development decisions and affect over-requirement. Thus, the study contributes to software development research and practice from the behavioral economics perspective, highlighting the roots of over-requirement.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.355-358
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• 2006

The emotional quality of the product have become an important factor in purchasing decision. Classical approach of product design has focused on providing proper functions of the product. However, as the life-cycle of products become shorter and the customer's needs get more diversified, it is now necessary to accommodate the customer's emotional requirement in product design. This study aims to analyze and interpret the emotional characteristics based customer preference survey. This study consisted of two part. First part was to search the optimal combination of design variables through DOE of predetermined 5 design variables. In the second part, we developed customer preference index model to measure the customer preferences about 16 different wood flooring product.

• International Journal of Computer Science & Network Security
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• v.23 no.8
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• pp.199-203
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• 2023

Influential trend that widely reflected the software engineering industry is service oriented architecture. Vendors are migrating towards cloud environment to benefit their organization. Companies usually offer products and services with a goal to solve problems at customer end. Because customers are more interested in solution of their problem rather than focusing on products or services. In software industry the approach in which customers' problems are solved by providing services is known as software as a service. However, software development life cycle encounters enormous changes when migrating software from product model to service model. Enough research has been done on the overall development process but a limited work has been done on the factors that influence requirements elicitation process. This paper focuses on those changes that influence requirement elicitation process and proposes a systematic methodology for transformation of software from product to service model in a successful manner. The paper then elaborates the benefits that inherently come along with elicitation process in cloud environment. The paper also describes the problems during transformation. The paper concludes that requirement engineering process turn out to be more profitable after transformation of traditional software from product to service model.

• Korean Journal of Computational Design and Engineering
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• v.16 no.6
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• pp.449-457
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• 2011

The productivity improvement is indispensible to shipbuilding industry for maintaining the world's No. 1. Simulation based production recently has been an issue as prat of efforts to high efficiency production and Korean shipyards requests simulation system tools specialized in a shipbuilding industry. IT convergence project between conventional shipbuilding industry and IT simulation technology has been carried out and integrated simulation framework was proposed as a way to overcome sporadic developments. The framework would provide reusability of kernels and modules and also ensure for expansibilities to other production simulations. The fact that production simulation system should reflect shipyard requirement would be most important. We suggest an analysis process of customer requirements and functional requirements for production simulations. It is partially based on concepts of software engineering and axiomatic design. The process is applied to a design of configuration for simulation framework.

• Proceedings of the KSR Conference
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• 2004.06a
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• pp.507-513
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• 2004

In the railway system, transportation plan corresponds to a m aster plan for transport services. This service plan must be constructed to minimize operational cost or maximize revenue considering transportation demands and resource capacities in the railway operation company, and it includes several sub-planning activities such as train operation frequency plan, train (schedule) plan, train capacity assignment plan, and rolling stock requirement plan. In these sub- planning processes, train can be con side red as a product for providing customer services, and customer demands and operational advantages must be considered. In this paper, we present an effect estimation system for the train capacity pattern in a train schedule, and the effect of capacity pattern can be expressed as minimum spilled demand, minimum train service cost, and maximum train revenue or profit.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.210-215
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• 2006

The environment of the enterprise changes very quickly, and the customers' needs ate becoming to be various. Only the enterprise can be securing a competitive high position if the enterprise knows well with the customer. Therefore, the enterprise must be confronted appropriately which grasps the requirement of he customer. The Kano presents quality dualism, it complemented a different meaning problem point and the Timko presented the customer satisfaction coefficient. But the model of the Timko which committed the error as well that does not consider the indifferent quality of he Kano. Hence, with this research hat proposes the method of analyzes the client demands accurately through Modified CS-coefficient. Then, apply the method on to the multiplex theater.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.20 no.8
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• pp.734-741
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• 2010

In this paper, an intake RCV system for low noise turbo engine was developed through optimization process of a geometric path of compressor housing and an open rate of recirculation valve. At first, the critical customer requirement from voice of customer was defined and quality function deployment of an intake RCV system was executed. And then, the renovative concept design using pugh matrix method was selected as final concept for satisfaction of requirement. Simultaneously, system analysis was carried by function diagram and fishbone diagram. Next, control factors and levels for the optimal design were performed. And, the optimal design of an intake RCV system was studied using design of experiment. Conclusively, we achieved not only cancellation tip-out noise at the driving condition but also improvement of NVH commodity through optimization process of an intake RCV system, which is optimal configuration of compressor housing and recirculation valve.

• Transactions of Materials Processing
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• v.15 no.4 s.85
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• pp.311-318
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• 2006

One of the most important quality problems in flat plate leveled from hot rolled coils in cut-to-Iength lines is bowing and cambering when they are cut in small width parts. It is verified analytically and experimentally that residual stress remained in plate is th ε source of the problem. In order to produce low residual stress flat plate from hot rolled coils, the proper conditions of leveling are studied and two things are implemented. One is proper plastic deformation area ratio to reduce residual stress within customer requirement by applying suitable plastic deformation and maintain leveling load within structural strength limit of leveler. The other is maintaining uniform plastic deformation along the width of the plate during leveling. Customer requirement for residual stress is met by applying above 70% of plastic deformation area ratio and uniform deformation along width of coil by adjusting back up rolls according to deformation analysis of work roll and back up roll assembly and leveling tests.