• 제목/요약/키워드: Customer Friendly Image

검색결과 16건 처리시간 0.026초

A Study on the Influence of Eco-friendly Agricultural Products on Customer Satisfaction and Behavior Intention in Hotel Chinese Restaurants

  • Kim, Jung Tae;Jang, Hyuk-Rae;Cho, Sung-Ho;Hwang, Il Yeong
    • International Journal of Advanced Culture Technology
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    • 제5권4호
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    • pp.63-70
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    • 2017
  • The purpose of the study is to analyze the effects of customer satisfaction verses eco-friendly agricultural products (ingredients) awareness factors in luxury hotel Chinese restaurants on hotel image and customer loyalty (repurchase intention). To analyze what kind of effects of customer satisfaction verses eco-friendly agricultural products (ingredients) awareness factors in Chinese restaurants have on hotel image and behavior intention (loyalty), the study identified eco-friendly ingredients awareness factors. The study aims to suggest implications on service strategies and marketing strategies in luxury hotel Chinese restaurants based on the influence of customer satisfaction on hotel image and behavior intention (loyalty) using the identified factors.

지역 종합병원에 대한 고객친화 이미지 (Customer Friendly Image towards Regional General Hospitals)

  • 남상요
    • 한국콘텐츠학회논문지
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    • 제16권5호
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    • pp.509-519
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    • 2016
  • 수요자 중심의 경쟁적 의료 환경에서는 병원이 선택되어지기 위한 전략수립을 위해 고객친화 이미지에 대한 조사와 더불어 어떠한 요인이 의료기관에 대한 고객친화 이미지에 영향을 미치는지를 파악하는 것이 마케팅 전략 수립의 기본 자료로 매우 중요한 요소이다. 본 연구에서는 지역병원들의 경영개선을 위한 효과적인 병원 마케팅 전략 수립을 위해 잠재고객과 병원직원을 대상으로 한 고객친화 이미지 평가와 고객친화 이미지에 영향을 미치는 요인들에 관한 분석을 수행하였다. 고객친화 이미지에 대한 분석결과, 지역별, 병원별 고객친화 이미지 순위와 고객친화 이미지를 구성하는 상징적, 기능적, 사회적 이미지에 대한 요소별 점수를 확인 할 수 있었는데 고객친화 이미지는 병원별보다는 각 지역별로 뚜렷한 차이를 보이고 있었다. 고객친화 이미지에 영향을 미치는 요인을 분석한 결과, 가장 큰 영향을 미치는 것은 전문성과 계속성이었으며 지명도와 경제성은 고객친화 이미지에 큰 영향을 미치지 못하는 것으로 나타났다. 본 연구의 결과는 지역병원들이 보다 전문화된 서비스를 개발하고 지역사회 내에서 안심하고 계속적인 서비스를 받을 수 있는 체계를 확립함으로 고객친화 이미지 향상을 통한 병원경영 개선을 이룰 수 있다는 점을 제시하고 있다.

Has Eco-friendly Management Influence on the Customer's Purchasing Intention at Franchise Korean-restaurant

  • Yoon, Tae-Hwan
    • 한국조리학회지
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    • 제23권6호
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    • pp.11-19
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    • 2017
  • The purpose of this article was to study the influence of eco-friendly management on customer's purchasing-intention at franchise Korean restaurants. In this research, factor analysis and multi regression analysis were used. Eco-friendly management was divided into 4 factors. Eco friendly service affected positively brand image (p<0.05). Energy saving positively affected brand image (p<0.005). Contribution to local society positively affected brand image (p<0.05). Menu composition affected the most positively brand image (p<0.001). At last, brand image had positive influence on purchasing intention (p<0.001). According to these results, we confirmed that the factors of eco friendly management influenced significantly on the customers' perception of brand image. As a result, food service corporations need to deal with the factors of eco friendly management efficiently. The findings of this research would help business management to build effective service marketing strategies and to satisfy the needs of customers at franchise Korean restaurants.

아파트 거주자 평가를 통한 아파트 브랜드의 이미지 통합 실태 연구 (A Study on the Brand Image Intergration of Apartment By Residents' Evaluation)

  • 이용민;권오정
    • 한국주거학회논문집
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    • 제20권2호
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    • pp.87-99
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    • 2009
  • The brand is getting more important purchase factor in apartment market, so domestic construction companies have tried to differentiate it from others by creating the unique brand image. The purpose of this study was to investigate consistency of apartment brand image as a process which includes publicity, design and customer service and to analyze how using intergrated brand image affects brand preference and purchasing intention. To examine hypotheses, an empirical study using a survey questionnaire for residents living in 4 different brand apartments in Dongtan, Hwasung city was conducted. The collected data were treated with the SPSS Win Program 14.0. The study indicates that residents living in brand apartment generally preferred natural friendly image, high-class image and modern image to the others. And at first apartment brand images were created with image advertising on TV, catalog for sale and model house tour, but residents have most needs for customer service reflected in brand images. The study also has found that brand images in each process including publicity, design and customer service were not intergrated. However brand image intergration had positive effects on residential satisfaction and customer loyalty. The results of the study are expected to become the useful data in developing sustainable apartment brands and building effective marketing strategy of construction companies.

일식레스토랑의 로하스이미지요인이 메뉴선택과 고객만족에 미치는 영향 (Influence of Japanese Restaurants' LOHAS Image Factors on Customers' Menu Selection and Satisfaction)

  • 김진갑;이연정
    • 한국조리학회지
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    • 제18권4호
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    • pp.166-182
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    • 2012
  • 본 연구는 일식레스토랑의 LOHAS이미지요인이 메뉴선택과 고객만족에 미치는 영향을 조사 분석함으로써 일식레스토랑 운영자들에게 세분화된 마케팅 방향 제시와 더불어, 향후 일식레스토랑의 메뉴개선 시 LOHAS이미지의 실용적인 방안을 제공하고 효과적인 발전방안을 제시하고자 하였다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 일식레스토랑에 대한 가족지향성, 지속성, 건강식재료, 친환경성 등의 로하스 이미지가 높을수록 음식의 맛, 메뉴의 계절성, 음식의 가격, 음식의 제공시간, 음료와의 조화, 음식의 지명도, 음식의 전통성 등의 메뉴의 본질적 요소에 대한 관심이 높아지는 것으로 나타났다. 둘째, 일식레스토랑에 대한 건강식재료, 가족지향성, 친환경성, 지속성, 자원절약성 등의 5개 요인의 로하스 이미지가 높을수록 메뉴의 이미지, 분위기, 광고 및 홍보, 소문 등의 환경적 요소에 대한 관심 또한 높아지는 것으로 나타났다. 셋째, 일식레스토랑에 대한 친환경성, 지속성, 가족지향성, 자원절약성, 건강조리성, 건강식재료 등의 로하스 이미지가 높을수록 고객만족이 높아지는 것으로 나타났다. 넷째, 일식레스토랑의 메뉴선택시의 본질적 요소에 대한 만족이 높을수록 고객만족이 높아지는 것으로 나타났다. 다섯째, 일식레스토랑의 메뉴선택시 환경적 요소에 대한 만족이 높을수록 고객만족이 높아지는 것으로 나타났다. 본 연구를 통해 일식레스토랑의 가족지향성, 지속성, 자원절약성 등의 로하스(LOHAS) 이미지 요인들이 메뉴 선택의 본질적, 환경적인 내 외적 모두에 영향을 미칠 뿐 만 아니라 고객만족에도 영향을 미치는 것으로 나타났다. 따라서 현대 사람들이 일식레스토랑에 대해 느끼는 로하스이미지 등의 심리적인 행동이 메뉴 선택이나 고객만족에 많은 영향을 끼친다는 사실을 알 수 있으며, 일식레스토랑을 운영하는 외식업자들은 메뉴구성을 할 때 가족적인 메뉴, 지속성이 강한 메뉴, 자원절약성이 강한 메뉴 등을 위주로 구성을 한다면 고객들에게 좀 더 좋은 이미지로 판매를 할 수 있을 것으로 사료된다.

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A Study on the Effect of Retail Ready Packaging (RRP) in Discount Stores on Customer Satisfaction and Repurchase Intention

  • Jung, Sung-Tae
    • 한국포장학회지
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    • 제27권2호
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    • pp.71-84
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    • 2021
  • The purpose of this study is to establish a new management strategy to meet customer needs of discount stores as customers demand higher and more diverse services in addition to low prices. An empirical analysis on consumers to explore the structural relationships between the quality, environmentally friendliness, consumer perception, service value, and emotional response of retail ready packaging (RRP) in discount stores in order to find out how they affect customer satisfaction and repurchase intention. First, it was confirmed that the RRP quality of discount stores that affects customer satisfaction is mediated by the emotional response. Second, it was found that RRP in discount stores should continue to devise strategies to improve service quality along with efforts to provide more benefits perceived by customers to increase customer satisfaction and repurchase intention. Third, it was confirmed that the RRP image of discount stores has a positive (+) effect on service value, emotional response, customer satisfaction, and repurchase intention.

친환경 공동주택 인증단지의 주거 만족도 영향요인 분석 (An Analysis on the Factors Affecting the Level of Resident's Satisfaction in Certified Environment Friendly Apartment)

  • 이근희;박희석;조용성
    • 한국주거학회논문집
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    • 제21권4호
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    • pp.121-128
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    • 2010
  • Many business enterprises in domestic housing industry are focusing on the development of environment friendly apartment complex to strengthen the competitiveness by upgrading their company's image through differentiation of the qualities and satisfying the customer's needs. Many apartment complex have achieved temporary or real certification by green building certification system, but there weren't enough studies on how much residents are satisfied by their certified complex. In this study, we want to clarify the factors of resident's satisfaction level in certified environment friendly complex by comparing the social and economical characteristics of resident. For this study, we chose and compare 4 environment friendly apartment complex considered to be built by the best environmental way in metropolitan area, and 4 other apartment complex which are also considered to be similar in terms of the condition of location and period of stay.

In Search of Demanded Green Marketing Practices to Encourage Customer's Eco-friendly Purchasing Intention

  • KANG, Eungoo;HWANG, Hee-Joong
    • 동아시아경상학회지
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    • 제10권3호
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    • pp.93-104
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    • 2022
  • Purpose - The green marketing practice improves consumers' environmental knowledge, consequently bolstering their environmental purchase intention. It also improves consumers' green brand knowledge, positively influences their attitude toward green brands. This research examines the role of green brand image between green marketing practice and consumers' green purchasing intention Research design, Data, and methodology - This research has conducted the 'Qualitative Content Analysis' in the current literature dataset. It is crucial to create the procedures and processes that is used to acquire the data needed to structure or solve problems. Finally, total 35 prior studies included for the analysis. Result - Based on prior studies, the current authors figured out that the green brand image plays an essential role in promoting companies' efforts in green marketing practices and green purchase intentions through its mediating ability by fostering trust, green perceived value, green brand loyalty, and social responsibility as a significant determiner of green practices Conclusion - This research concludes that green brand positioning helps companies secure a special place in a consumers' mind by facilitating the design of the desired green brand awareness image and strengthening consumers' desire to purchase a specific green product/service. Green brand positioning centers on the way marketing communications of green brand features green brand knowledge.

지각된 가치가 고객만족과 재구매 의도에 미치는 영향에 관한 연구 : 전통시장 이용 고객을 중심으로 (A Study on the Effects of Perceived Value on Customer Satisfaction, and Repurchase Intention among Traditional Markets Users in KOREA)

  • 조준상
    • 유통과학연구
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    • 제11권10호
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    • pp.93-105
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    • 2013
  • Purpose - This empirical analysis determines the structured causal relations between perceived value, customer satisfaction, and repurchase intention among users of traditional markets. The results of this analysis would help merchants and market operators indevisingan appropriate strategy to successfully manage traditional markets. Research design, data, methodology - The perceived value model of traditional markets includes functional value (price), functional value (quality), emotional value, and social value. In this study, the perceived value of traditional markets is considered as an independent variable, while customer satisfaction and repurchase intention are shown as the dependent variables, where customer satisfaction is also considered as the mediating variable. The study aims to ascertain the extent of influence of the perceived value of traditional markets on customer satisfaction and repurchase intention. We use regression analysis to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, we made some modifications. We distributed questionnaires to 300 consumers on a national scale, and finally used 241 consumer responses among these as a sample. We analyzed the data using the SPSS 21.0 statistical program. Results - We obtained the following results. First, the order of perceived value dimensions of traditional markets that positively impact customer satisfaction is functional value (price), social value, emotional value, and functional value (quality). Second, the perceived value sometimes directly affects repurchase intention; its effect is typically strong with customer satisfaction as a parameter. The order of perceived value dimensions that positively impact repurchase intention is social value, functional value (price), emotional value, and functional value (quality). Third, the perceived value significantly influences repurchase intention, with customer satisfaction as the mediating variable. Conclusions - We should recognize the importance of perceived value in retail distribution markets, such as traditional markets. Moreover, we need to develop strategies to improve the perceived value. The practical implications of the study are as follows. First, with regards to functional value (quality; price) dimensions, we should have an appropriate assortment of high quality products that are reasonably priced. In addition, customers are satisfied with the friendly service, discounts, and other benefits provided by the merchants. Second, in terms of emotional value dimension, we need to develop differentiated events that provide fun and emotional experience to the customers. Third, in the context of social values dimension, we should strive to positively influence society to enhance social image through activities such as social services and contribution to community development. On the basis of these results, we present the implications, limitations, and future directions for the research. One of the policy implications of the study is that merchants of traditional markets must actively select customers and develop customer value. However, this study is limited in the fact that the population used for data collection is not fully representative, as the survey only covered some specific areas. Moreover, future studies could also benefit with additional research using moderating variables.

KTX 관광 상품 개발을 통한 수익 증대 방안 (A plan to increase revenue through a travel product development of KTX)

  • 최우성;박재석;김은혜;박정수
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2009년도 춘계학술대회 논문집
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    • pp.296-305
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    • 2009
  • Since the beginning of civilization, people live in the times that changes rapidly everyday. Above all things, In April, 2004 the first opening of KTX(high-speed railway) that has been considered as the greatest revolutionary project shrinks the whole nation into a quarter of a day life zone and has repeated the constant change and development. But now, In comparison with ordinary train system KTX fails to notice revenue for travel-product and other many factors of increased revenue. This study introduces and analyzes the present condition of high-speed railway and indicate 'the plan to increase revenue' and 'the effect of creating revenue' through a travel-product on the basis of the travel-products connected with KTX. This study focuses on 'KTX memory train travel' and propose revenue and advertisement-effect created from targeting the middle-aged market. In addition, For improving KORAIL's image and approaching the customer more and more friendly, it grasp diverse events and advertisement plans.

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