• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.12
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• pp.2453-2461
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• 2009

Faults caused by medium-voltage customers have been increased and enlarged their portion in total distribution faults even though we have done many efforts. In the previous paper, we suggested the fault prediction model and fault prevention method for these distribution line faults. However we can't directly apply this prediction model in the field. Because we don't have an useful program to predict those customers causing distribution line faults. This paper presents the construction method of data warehouse in ERP system and the program to find customers who cause distribution line faults in medium-voltage customer's electric facility management applying data mining techniques. We expect that this data warehouse and prediction program can effectively reduce faults resulted from medium-voltage customer facility.

• The Transactions of the Korean Institute of Electrical Engineers A
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• v.49 no.4
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• pp.143-151
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• 2000

Electric power distribution feeders are susceptible to faults caused by a variety of situations such as adverse weather conditions, tree contacts, equipment failure, accidents, etc. Distribution circuit faults result in a number of problems related to the reliability of service and customer power quality. In the distribution line, the permanent interruption of customer service resulting from a blown fuse or a recloser lockout was the only factor which was used to determine service reliability. On underground distribution line, the serving of cables by earth-moving equipment is a prevalent cause of faults and the most cable faults quickly develop into bolted current. we introduce th multi-circuit breaker coordination methods in the Underground Distribution Line.

• Journal of the Korean Society of Clothing and Textiles
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• v.32 no.9
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• pp.1356-1365
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• 2008

As Korean retailers are expanding their return policies, customer abuse and fraud behaviors are increasing. This study attempts to understand customers' unethical return behaviors in the Korean retailing. As an exploratory approach, the study identifies behavioral patterns of unethical returns from retail employees' perspectives. A total of 168 cases collected from 112 individual interviews with retail employees are qualitatively analyzed. Unethical return behaviors are categorized into five groups: lenting/deshopping, product defects with customer faults, unreasonable compensation demands, selfish behaviors, and problem behaviors in the service encounter. The study indicates that a variety of unethical return behaviors are observed despite a short history of return policy in Korea, and renting/deshopping and product defects with customer faults are the most prevalent return abuse behaviors.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.10
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• pp.1869-1880
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• 2009

Distribution line fault has been reduced gradually by the efforts on improving the quality of electrical materials and distribution system maintenance. However faults caused by medium voltage customers have been increased gradually even though we have done many efforts. The problem is that we don't know which customer will cause the fault. This paper presents the concept to find these customers using data mining techniques, which is based on accumulated fault records of medium voltage customers in the past. It also suggests the prediction model construction of medium voltage customers causing distribution line fault and methods to enhance the reliability of distribution system. We expect that we can effectively reduce faults resulted from medium voltage customers, which is 30% of total faults.

• Proceedings of the KIEE Conference
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• 1998.07c
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• pp.932-934
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• 1998

Electric power distribution feeders are susceptible to faults caused by a variety of situations such as adverse weather conditions, tree contacts, equipment failure, accidents, etc. Distribution circuit faults result in a number of problems related to the reliability of service and customer power quality. In the past, the permanent interruption of customer service resulting from a blown fuse or a recloser lockout was the only factor which was used to determine service reliability. So we developed KODAS(Korea Distribution Automation System) with successful and had fieid-testing of Distribution Automation System in last three years at Kang-dong Branch Office. In performing the project, KEPRI has gained valuable experience, through dealing with many difficult problem. This paper is depicted about the circuit breaker coordination problems in the Underground for the Distribution Automation Feeder.

• Journal of Korea Society of Digital Industry and Information Management
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• v.11 no.4
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• pp.13-24
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• 2015

Customer complaints handling helps organizations to retain existing customers and attract new customers, as well. As Voice of the Customer (VOC) is one of the main sources of customer complaints, many organizations utilize VOC to enhance customer satisfaction. Effective management of VOC has been proved as one of the best ways to maintain organization's brand image and reputation. In spite of its importance, little has been reported on the utilization of VOC to detect faults in a telecommunication industry. In this paper, association rule mining based on VOC is used to identify root fault causes of a telecommunications network. To do that, VOC of a Communication Service Provider has been collected first. Then, association rule mining has also been conducted with various support and confidence levels. As a result, root fault causes of the telecommunications network can be identified. It is expected that this study can be used as a basis for decisions about customer satisfaction management such as preventive maintenances or reduction of the customer maintenance cost.

• Journal of Korean Society for Quality Management
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• v.47 no.3
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• pp.615-630
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• 2019

Purpose: Based on the theory of "Stimulus-Organism-Response" (S-O-R), this thesis takes customer forgiveness as a medium variable to explore the impact of merchant service remedy on customer behavior intention in the context of online shopping service failure. This thesis divides the merchant service remedy into two dimensions: spiritual recovery and material recovery, and reveals the influence difference of different merchant service remedy methods on customer behavior intention and the mediating role of customer forgiveness. Methods : 325 questionnaires were distributed and 307 valid questionnaires were collected for data analysis. The relationship between potential variables is proposed by using Structural Equations Modeling. Results : The two dimensions of service recovery have significant positive impact on customer forgiveness, and physical recovery has greater impact on customer forgiveness. In the influence of physical recovery on customer behavior intention, customer forgiveness is a partial mediating effect. However, in the influence of spiritual recovery on customer behavior intention, customer forgiveness is a complete mediating effect. Conclusion : In case of service faults, merchants should take the initiative to provide appropriate physical recovery and provide spiritual recovery sincerely and patiently. Only in this way can they regain good impression in the hearts of consumers and promote them to improve the quality of service recovery, so as to increase their willingness to repurchase Intention and positive word of mouth.

• Proceedings of the KIEE Conference
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• 2002.07a
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• pp.156-158
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• 2002

In this paper, we analyze about voltage sag effect at load side during fault according to change of power system condition. through the case studies, we find that there is no close connection between substation bus transfer and voltage sag during fault. however, we find that other feeder connecting with the faulted transmission is directly affected by fault type and magnitude, therefore, the main subject can be divided into the utility and customer side countermeasures, utilities concentrate their effort to prevent the faults and to modify the fault clearing practice in power system. however, the faults in power system can never be completely eliminated. therefore, customer side solutions usually involve the power conditioning equipment for sensitive loads aiso, we investigate that the several methods to reduce the number and severity of voltage sag and to dull the sensitivity of equipment for voltage sag have developed. moreover, about SEMI, the industry association for the semiconductor two voltage sag immunity standards.(SEMI F47, SEMI F42) The simulation is accomplished by PSS/E 26.

• The Transactions of the Korean Institute of Electrical Engineers P
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• v.63 no.3
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• pp.163-168
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• 2014

In this paper, when photovoltaic systems are connected to distribution system, most effective capacity and location of PV system are studied considering customer interruption costs of power distribution system. The reliability model of PV system considering the duration of sunshine, the model of time-varying load and Roy Billinton test system (bus2 model) are used. To simulate the effects of PV system, various cases are selected; (1) base case which is no connection of PV system to power distribution system when faults are occurred, (2) 3MW case which is 3[MW] connection of PV system (3) 4[MW] case, and (4) 20[MW] case which is 20[MW] connection of PV system to the bus of power distribution system. The capacity limit of connected PV system is settled to 14[MW] for all cases except case 4. The reliability and customer interruption costs for residential, general, industrial, and educational customer is evaluated.

• Proceedings of the KIEE Conference
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• 1994.07a
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• pp.444-446
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• 1994

This paper describes the design of a digital multifunction controller for the intelligent high voltage customer switchboard and proposes a relaying algorithm for high impedance faults using back-propagation neural network. The hardware design uses the three microprocessors and global memory architecture to achive real time operation and control 4 feeders. The controller uses a 64-point radix-4 DIF FFT algorithm to measure the harmonic and relay parameters. Synthesized fault current waveforms are used to train and test the back - propagation network.