• Korea Journal of Hospital Management
• /
• v.14 no.2
• /
• pp.21-40
• /
• 2009

The importance-performance analysis (IPA) is a widely used analytical technique that produces a priority of managerial attention for the customer satisfaction. This study attempted to compare various different approaches of IPA such as direct and indirect measurement of importance, and traditional four quadrants grid model and diagonal grid model of IPA. Data on 17 inpatient service quality attributes were collected from 234 inpatients of a general hospital. Eight IPA grids were produced to compare the result of each model. Based on the study results the strength and weakness of each model were discussed, and a set of recommendations for practical application of the IPA in hospital settings was suggested.

• Proceedings of the Korea Society for Industrial Systems Conference
• /
• 2003.11a
• /
• pp.707-720
• /
• 2003

Product factory is a real-time financial product design system for the Internet customers. The hybrid product is a product taking combined characteristics of two different products. Hybrid product factory is a product factory that designs hybrid products from two different products based on both business rules and customer requirements. Though the importance of product factory is emphasized in the industry, there has not been much research peformed regarding product factory. In this research, we developed a product factory system that designs hybrid products. To design a hybrid product, it is necessary to have a method to combine attributes and values of two different products, and a method to control the combining operations to properly reflect business requirements. In this research, we developed four different combining operators and business rule representations. In addition, to prove the effectiveness of this methods, we implemented a prototypical system and demonstrated on cases regarding financial loan products.

• Industrial Engineering and Management Systems
• /
• v.12 no.2
• /
• pp.130-142
• /
• 2013

Social Networking Service (SNS) is prevailing rapidly in Japan in recent years. The most popular ones are Facebook, mixi, and Twitter, which are utilized in various fields of life together with the convenient tool such as smart-phone. In this work, a questionnaire investigation is carried out in order to clarify the current usage condition, issues and desired functions. More than 1,000 samples are gathered. Bayesian network is utilized for this analysis. After conducting the sensitivity analysis, useful results are obtained. Differences in usage objectives and SNS sites are made clear by the attributes and preference of SNS users. They can be utilized effectively for marketing by clarifying the target customer through the sensitivity analysis.

• Journal of the military operations research society of Korea
• /
• v.26 no.1
• /
• pp.100-114
• /
• 2000

This paper demonstrates the application of a Quality Function Deployment (QFD) and Zero-One Goal Programming model for selecting interdependent information system project selection, there are a few research for interdependent IS project selection. Effective project evaluation necessities incorporating the many conflicting objectives of decision maker(s) into decision models. Among the many proposed methodologies of multi-criteria decision making (MCDM), Goal Programming (GP) is the most popular and widely used. The model departs from an earlier GP formulation of the problem that suggested QFD method for selection of priorities among the considered attributes or criteria. The application of the proposed methodology illustrated through an example.

• Journal of the Korea Society of Computer and Information
• /
• v.24 no.7
• /
• pp.19-29
• /
• 2019

Requirements traceability is regarded as one of the important quality attributes in software requirements engineering field. If requirements traceability is guaranteed then we can trace the requirements' life throughout all the phases, from the customers' needs in the early stage of the project to requirements specification, deployment, and maintenance phase. This includes not only tracking the development artifacts that accompany the requirements, but also tracking backwards from the development artifacts to the initial customer requirements associated with them. In this paper, especially, we dealt with the traceability between functional requirements and non-functional requirements. Among many Information Retrieval (IR) techniques, we decided to utilize Latent Semantic Indexing (LSI) and Latent Dirichlet Allocation (LDA) in our research. Ultimately, we conducted an experiment on constructing traceability by using two techniques and analyzed the experiment results. And then we provided a comparative study between two IR techniques in constructing traceability between functional requirements and non-functional requirements.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2010.04a
• /
• pp.674-675
• /
• 2010

Since in web service composition, the same service may be offered by different providers with different Quality of Services (QoS) attributes, selection criteria are needed to select which Web Services will be considered for composition. Location of provider can be one of these criteria and intends to decrease the number of remote interactions between providers as well as reducing waiting time of service consumer. Therefore in this paper, we present technique for composing web services according to their location by semantically describing customer's goals and provider's web service capability by means of carefully designed ontology and logical expression.

• Journal of the Korea Fashion and Costume Design Association
• /
• v.4 no.2
• /
• pp.103-126
• /
• 2002

The purpose of this study was to examine the consumer's quality evaluation on the apparel of adult males and females. A demonstrative study was conducted using a questionnaire on adults over 20 years old who were considered to afford to purchase clothes. A total of 380 questionnaires were used for the demonstrative analysis. The study used SPSSWIN V.8.0 for the analysis. Frequency analysis, ANOVA, t-test, multiple regression analysis, and duncan test are executed. The study result is as follows: First, 19 attributes of customer quality perception are grouped into 2 categories of satisfier, dissatisfier factor by the role of each attribute. Second, significant differences are found partly in quality indications- including fabric compositions, sizes, fabric care, manufactured-place, and the place of origin, the importance degree of indication and general satisfaction in quality indicating system.

• Korean journal of food and cookery science
• /
• v.17 no.6
• /
• pp.571-582
• /
• 2001

The purpose of this study was to identify important selection attributes of customers for dining at family restaurants, and the determinant and predicting factors in customers' intentions of revisiting. A closed-ended questionnaire was used, and a systematic sampling approach was employed to survey a sample of customers in family restaurants. A total of 124 questionnaires were used for analysis among 300 distributed. Multivariate analysis(factor and regression analysis) was performed for 19 selection attributes measured on a five-point scale. A four-dimensional structure(harmonized decoration consistent service, valuable food, and attractive facility) was established from 19 selection attributes. The results of the study showed that three dimensions were significantly related with the customer's intention of revisiting. The dimension of consistent service had the greatest impact on customers' choice. It was clear that a family restaurant manager's emphasis on only one dimension to attract customers might not be as effective as applying a multi-dimensional strategy.

• Journal of Digital Convergence
• /
• v.18 no.5
• /
• pp.233-247
• /
• 2020

The video content platform, which is a social media, is used as a means of producing various contents with high immersion, ease of use, and low production conditions. However, existing social media-related studies were insufficient to examine differences in existing information attributes despite the differences in platform types. Therefore, this study intends to examine the relationship between existing media and social media information attributes. The research model was analyzed by surveying 213 video content users. As a result of the research model analysis, information playability, information timeliness, and information provider reliability had a significant effect on information usefulness. However, information vividness, information accuracy, information neutrality, and professionalism of information providers did not have a significant effect. Through this study, the difference between video content and existing media or social media was found, and it was found that a reliable information provider should provide pleasant content at the right time. In addition, through the understanding of the information processing process of video content, which is a key player in the growth of social media, we believe that it will be very helpful in producing quality content.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.18 no.10
• /
• pp.531-538
• /
• 2017

In the case of hydraulic pressure type fuse, we accept or reject certain product lots by considering the number of defective products in the operating pressure test. Generally, this procedure, known as 'The inspection by attributes', has been most commonly used in the field of quality assurance of products. However, the method of inspection by attributes suffers because it tests more samples than inspection by variables. Even though the quality of the products has remained stable in the process condition, the same number of samples is required for every lot, which wastes time and money. This paper suggests that the lot acceptance procedure is changed from inspection by attributes to inspection by variables. We can calculate the statistical tolerance percent of defectives and compare this to the Acceptable Quality Level (AQL) in order to save money and time. It is also easier to monitor and control the quality of products by using the process capability index and x-bar charts. In conclusion, the procedure delivers mutual benefit to both the customer and the producer by securing high quality products and reference data.