• Journal of Industrial Convergence
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• v.1 no.2
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• pp.205-216
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• 2003

CRM(Customer Relationship Management) is now moving to the center of corporate strategy because acquiring customers is usually much more expensive than keeping them. Some successful CRM cases of leading companies are surveyed and their critical success factors are discussed in this paper. For successful construction of CRM system, It must be considered some critical factors as follows (i) improvement of customer loyalty, (ii) higher customer profitability, (iii) reduced cost of sales.

• Journal of Intelligence and Information Systems
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• v.14 no.3
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• pp.87-108
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• 2008

Recently, commerce paradigm is developing to e-commerce, mobile commerce, and ubiquitous commerce(u-commerce). While many companies consider to adopt u-commerce, they have a task to solve this problem. The typical consideration is to derive the critical success factors for u-commerce. By the literature survey, this paper suggests the critical success factors for e-commerce business and off-line business to transform to u-commerce environment. We find significant variables to contribute the management performance by analyzing the cause and effect relationship.

• Journal of Information Management
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• v.26 no.1
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• pp.1-15
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• 1995

This study attempted to measure the usefulness and success of technology information management system, by analysing the cases of the enterprises and R&D institutes with respect to information management practices. It also presented an conceptual model for technology information management on the basis of general recognition and views of information managers as well as analysis of Critical Success Factors(CSFs) of technology information management, which may be a guide post for a systematic information management.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.7
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• pp.391-401
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• 2020

The objective of this study is to prioritize the Total Quality Management (TQM) factors based on fuzzy Analytical Hierarchy Process (AHP) method in Vietnamese supporting industries. Through an in-depth literature review, eight criteria were identified. These criteria were then divided into 32 sub-criteria. The fuzzy AHP is used to determine the percent weightings of eight categories of performance criteria that were identified via a review of the quality-management literature. These criteria include management commitment, role of the quality department, training and education, continuous improvement, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation. An empirical analysis of the criteria of each stage using the fuzzy AHP methodology and the expert opinion of quality management are used to evaluate the percent weightings of the criteria and sub-criteria that are synonymous with TQM implementation. The results showed that management commitment is the most critical factor; among sub-criteria, supports and responsibilities of top management is the most important. The study also identified the rank order of critical success factors of TQM. The findings suggest a generic hierarchy model for organizations to prioritize the critical factors and formulate strategies for implementing TQM in supporting industries, as well as other industries in Vietnam.

• Journal of Korea Society of Industrial Information Systems
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• v.17 no.7
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• pp.159-166
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• 2012

This study focused on the factors that are critical to Enterprise Resource Planning (ERP) system implementation success. This study employed a Delphi panel to explore the characteristics of ERP project success. The expert panel was comprised of executives from Korean organizations who had participated in and were experienced with ERP implementation projects. The two round Delphi study found the importance of senior management involvement/top management support in project. Additionally, the study found that the same Critical Success Factors(CSFs) existing in large-sized Korean organizations are also applicable to small or mid-sized Korean organizations.

• Knowledge Management Research
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• v.4 no.2
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• pp.95-105
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• 2003

The purpose of the current study is to explore what are critical success factors(CSFs) from Posco Engineering and Construction Company's knowledge management practice. From a deep case study of the company, five CSFs are delineated. The first factor is to clarify knowledge management vision and strategy so that people in the company clearly understand directions of where the company goes to implement knowledge management. The second one is to grip the whole picture of knowledge management realms. Narrow eyes for the knowledge management leads to failure. The third factor depends on how to acquire people's cooperation. The fourth one has something to do with a way of approach. Unilateral or delegated approach is fragile for the successful implementation of knowledge management. Shared approach raises the probability of success. The fifth one is to monitor implementation acts and processes.

• Asia pacific journal of information systems
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• v.10 no.1
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• pp.189-205
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• 2000

It is important to investigate into the critical success factors(CSFs) of the CIO system in order to formulate a successful introduction strategy of the system. In an effort to provide the strategy, this research attempts to identify the CSFs of the system in the organizations of the private and public sectors in Korea. A result from the analysis of data collected shows that most organizations in Korea have already adopted, or are planning to adopt, the CIO system, implying that the value of the system is well recognized. Another result suggests that the success of the CIO system necessitate the CIO's abilities to recommend adequate IT and to apply appropriate IT solutions for the organization.

• Journal of the Korean Operations Research and Management Science Society
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• v.24 no.3
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• pp.13-26
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• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.568-572
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• 2015

Traditional procurement methods have revealed many disadvantages in construction fields such as the adversarial relationships between stakeholders. After several decades of application, partnering has shown to be an innovative arrangement that helped to reduce many problems existing in the traditional arrangement. In Vietnam, partnering has been applied for construction projects since the construction industry was facing many new challenges emanated from the global integration and economic booming. Partnering is rather new, so it needs to gain a better understanding of the new concept. This paper has identified twenty eight success factors for partnering in the Vietnamese construction industry. Five factors are considered critical to partnering success including financial security, commitment from top management, mutual trust between parties, adequate resources and effective communication. The findings could help construction practitioners to deploy the innovative procurement type and would also contribute to the global knowledge.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.427-430
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• 2006

Recently, it is necessary that construction industry should be into high value-added business lines using the measurement system because construction projects are increasing their complexity, variety and scale. But Performance measurement Systems that are most used around the world are subject to limitations for application on internal construction industry. This study addresses limitations of measurement system that is existing and proposes methodology for development of efficient Success Index system based on Critical Success Factors.