• 대한인간공학회지
• /
• 제28권1호
• /
• pp.37-51
• /
• 2009

The nuclear power industry in the world has recognized the importance of integrating non-technical and team skills training with the technical training given to its control room operators to reduce human errors since the Three Mile Island and Chernobyl accidents. The Nuclear power plant (NPP) industry in Korea has been also making efforts to reduce the human errors which largely have contributed to 120 nuclear reactor trips from the year 2001 to 2006. The Crew Resource Management (CRM) training was one of the efforts to reduce the human errors in the nuclear power industry. The CRM was developed as a response to new insights into the causes of aircraft accidents which followed from the introduction of flight recorders and cockpit voice recorders into modern jet aircraft. The CRM first became widely used in the commercial airline industry, but military aviation, shipboard crews, medical and surgical teams, offshore oil crews, and other high-consequence, high-risk, time-critical industry teams soon followed. This study aims to develop a CRM training program that helps to improve plant performance by reducing the number of reactor trips caused by the operators' errors in Korean NPP. The program is; firstly, based on the work we conducted to develop a human factors training from the applications to the Nuclear Power Plant; secondly, based on a number of guidelines from the current practicable literature; thirdly, focused on team skills, such as leadership, situational awareness, teamwork, and communication, which have been widely known to be critical for improving the operational performance and reducing human errors in Korean NPPs; lastly, similar to the event-based training approach that many researchers have applied in other domains: aircraft, medical operations, railroads, and offshore oilrigs. We conducted an experiment to test effectiveness of the CRM training program in a condition of simulated control room also. We found that the program made the operators' attitudes and behaviors be improved positively from the experimental results. The more implications of the finding were discussed further in detail.

• 산경연구논집
• /
• 제15권9호
• /
• pp.11-19
• /
• 2024

Purpose: This study analyzes how cabin crew service quality influences customer loyalty in the aviation industry. Specifically, it examines how the reliability, professionalism, and authenticity of cabin crew services affect cognitive loyalty and whether such effects affect emotional loyalty. Design and methodology: We surveyed passengers who had used aviation services in the past year. Structural equation modelling was used to test our hypotheses. To test model fit and assess reliability, validity was developed for the measurement items of each variable. Findings: The results support all four hypotheses. Reliability, professionalism, and authenticity of cabin crew services positively influence cognitive loyalty. Furthermore, cognitive loyalty significantly and positively affects emotional loyalty. These findings highlight the crucial role of cabin crew in fostering both rational preference and emotional attachment among passengers. Conclusions: This study provides insights into developing customer loyalty in the aviation industry. It demonstrates the need to invest in cabin crew training, which ultimately affects all three service quality dimensions. It also indicates that carriers can consider cognitive loyalty as a gateway to emotional loyalty and should pursue strategies accordingly. These results provide airlines with practical implications for improving customer loyalty and furthering their competitive advantage in the industry.

• 한국항공운항학회지
• /
• 제21권4호
• /
• pp.126-136
• /
• 2013

Aircraft accidents these days, following the mega sizing trend of the aircraft, result in enormous losses of human lives apart from those of property, which cannot be replaced by any means. As most recently, in April 20, 2012, a Boeing 737 passenger plane departed Karachi on an augural flight to Islamabad, Pakistan, crashed close to an express highway on final approach, all 121 passengers and 6 crew members were killed. As such a large number of fatalities have been recorded in aircraft accidents while accident investigation results show that more than 95% of aircraft accidents are now survivable. There are three basic stages in surviving the aircraft accident: surviving the crash impact, the evacuation process and the hostile post evacuation environmental elements. These stages require the cabin crew's expeditious and appropriate actions on the basis of systematic and thorough cabin safety training in order to increase occupants' survivability, along with the passengers' preparedness. In this aspect, this paper examines the issues acting as the impediments to the passenger survival in inflight emergency situations, that are the deficiencies with cabin crew safety training, related performances and the shortcomings in passengers' knowledge on inflight safety information, leading to their inappropriate responses to emergency situations. These issues are analyzed and the root causes are identified, suggesting the resolving countermeasures.

• 한국항해항만학회지
• /
• 제42권4호
• /
• pp.253-266
• /
• 2018

본 연구는 우리나라 연근해상선에 승선중인 외국인 선원을 위한 직업목적 한국어 교육과정을 개발하고자 하는 연구이다. 근년에 들어 한국인 선원인력 부족을 보충하기 위해 외국인 선원의 고용이 급격하게 늘어나고 있다. 이에 따라 한국인과 외국인이 함께 승선하는 혼승 선박에서의 의사소통 및 이문화 적응이 주요 이슈로 대두되고 있다. 따라서 외국인 선원이 한국 선박에 보다 빨리 적응할 수 있도록 현재 외국인선원관리지침에서는 외국인 선원의 한국어교육을 의무화 하고 있다. 그러나 의무 교육 시간이 매우 짧고 체계적으로 개발된 교육 자료가 부재한 실정이다. 따라서 제한된 시간 내에서 외국인 선원들에게 업무에 가장 필요한 한국어를 효과적으로 교육시킬 수 있는 방안과 교육 자료가 시급하다고 할 수 있다. 이에 이 연구에서는 외국인 선원들이 업무를 수행할 때 필요한 한국어 내용을 도출하기 위하여 DACUM법이라는 직무분석 방법을 실시하였다. 먼저 기존의 외국인 선원 대상 한국어교육 자료를 분석한 후, 이를 바탕으로 직무분석 위원회를 구성해 워크숍을 진행하여 외국인 선원의 직무를 분석하여 목록화하였다. 이후 연근해상선에 승선 중인 외국인 선원들을 대상으로 설문조사를 실시하여, 위원회가 만든 각 직무의 중요도와 빈도를 조사하여, 최종적으로 외국인 선원에게 꼭 필요한 직업목적 한국어 교육과정을 개발하였다.

• 한국항해항만학회지
• /
• 제26권3호
• /
• pp.355-361
• /
• 2002

최근 선원재해 감소를 위한 국내선사들의 많은 노력에도 불구하고 그 감소율은 둔감하고 있는 실정이며, 이에 관한 일과성 유사연구 사례는 있으나 선원정책의 인적요소를 중심으로 하는 본격적인 연구는 부족한 실정이다. 따라서, 본 연구에서는 현재 승선중이거나 승선경험이 있는 선원을 중심으로 설문조사를 실시하여 선원재해에 관한 의식현황을 분석하여 해상안전 및 선원재해에 관한 대비책을 제시하고자한다.

• 한국항공운항학회지
• /
• 제17권2호
• /
• pp.62-67
• /
• 2009

LOSA is a flight safety program that analyses human errors in normal operations. Trained pilot observers monitor the normal flights at the observer seat. LOSA is a proactive non jeopardy data collection tool using threat and error management(TEM) as a framework. With the analysis of crew behaviors through LOSA with The LOSA collaborative(TLC), the airlines can identify the behaviors of the crew during normal operations. The major objective of LOSA is to measure how the crew manage threats, errors and undesired aircraft deviations in the cockpit on day to day operations. The airlines are able to set up effective TEM training with practical six generation Crew recourse management(CRM) with data of error from LOSA instead of theoretical CRM courses. The Airlines can use TEM as an integral part of a Safety Management System(SMS) and uses monitoring and cross-checking skills in the flight operations to manage threats and errors effectively when we know the errors we make in the cockpit on daily operation. The result of LOSA indicates that the error detection rate should be enhanced since around the half of the errors went undetected. The areas which should be focused for enhancing the error detection are monitor, cross-check, the management of workload, automation and taxiway/ runway to manage errors effectively.

• 수산해양교육연구
• /
• 제3권1호
• /
• pp.44-49
• /
• 1991

The IMO has made constant efforts for global safety control of fishing vessels operation. As the result varieties of documents, for example, the international conventions, the resolutions, the recommendations and codes were adopted by the Organization. And the Organization contributed to preparing the international standards of marine safety by persuading the member countries to ratify and enforce the documents. The author inspected the content of IMO's activities and recent movement to ensure the safety of fishing vessels and their crew, and obtained the following results in connection with domestic regime. The first is the future prospect and countermeasure against revision and effectuation of "The Torremolinos International Convention for the Safety of Fishing Vessels, 1977". The Authority of Korean Government should make preparations to receive into national legislation as a performance of liability of a party country to the Convention. Secondly, the current domestic legal system has not any serious issues on the education and training for the fishing vessels crew. It is merely necessary to establish and operate the training course for the low grade marine officers.

• Journal of Advanced Marine Engineering and Technology
• /
• 제41권2호
• /
• pp.163-170
• /
• 2017

The International Convention for the Control and Management of Ships' Ballast Water and Sediments (hereafter "BWM Convention") will be enforced beginning on September 8, 2017. Even though the STCW Convention (International Convention on Standards of Training, Certification and Watchkeeping for Seafarers) and other international instruments require all ship personnel be qualified under certain competencies and standards, the International Maritime Organization (hereafter "IMO") has no unified requirements for training ship personnel on ballast water management. When the BWM Convention enters into force, all officers and crew on board ships should be intimately familiar with the guidelines and procedures outlined by the BWM Convention, regarding, among other topics, proper record keeping techniques and measures, the layout of the ballast control system, methods of ballast water exchange, and inspections by the port state control. To ensure that officers and crew members are adequately familiar, this paper proposes new competency requirements for ballast water management training and education to be added to the STCW Code. To support the introduction of these new competency requirements, this paper explores the evolution of the BWM Convention and examines how international regulations will be used to implement it.

• 한국항해항만학회:학술대회논문집
• /
• 한국항해항만학회 2022년도 추계학술대회
• /
• pp.137-139
• /
• 2022

해양산업 디지털 전환에 따른 사이버 위협이 증가함에 따라 선박 및 항만 종사자들에 대한 사이버보안 교육훈련과 전문인력양성 필요성이 증가하였다. 선원의 교육훈련은 IMO의 STCW 협약과 연관되어 교육훈련 관리 및 자격증명이 이루어져야 하고, 선박과 항만의 OT시스템 특성을 반영한 사이버보안 교육훈련 시스템 개발이 필요하다. 본 논문에서는 IMO 사이버 리스크 관리 가이드라인 기반 훈련모델 개발, 해양산업 위협의 특성 기반 사이버보안 훈련모델 개발, AR/VR 및 메타버스를 활용한 사이버보안 훈련 효과 향상을 목표로 해양산업 디지털전환에 따른 사이버보안 전문인력 양성 시스템 개발방안을 제시하였다.

• 한국정보통신학회:학술대회논문집
• /
• 한국정보통신학회 2022년도 춘계학술대회
• /
• pp.62-65
• /
• 2022

NCS(Naval Combat System)는 함정에 설치된 이기종의 센서와 무기를 연동하여 표적탐지, 추적, 위협분석, 교전 및 명중평가에 이르기까지 함정의 전투효과를 극대화시키기 위한 시스템이다. 함정전투체계의 목적을 달성하기 위해서는 승조원들의 함정전투체계에 대한 운용 숙달이 요구된다. 이를 위해서 함정전투체계에서는 모의훈련 기능을 제공하며, 승조원들은 함상에서 체계 운용 숙달 및 팀워크 훈련을 수행한다. 훈련을 통제하는 훈련교관은 높은 수준의 훈련 통제 및 감시가 가능해야 하며 이에 대한 연구가 필요하다. 본 논문은 훈련교관의 훈련상황 가시화를 위한 3차원 전시 방안을 연구한다.