• 유통과학연구
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• 제18권10호
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• pp.77-87
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• 2020

Purpose: This study was done to analyze the effect of supervisor-focused impression management behavior of the airline cabin crew on perceived customer empathy. It focused on verifying dual meanings of the crew's emotional expression divided into surface acting and deep acting. Research design, data and methodology: The survey was conducted on cabin crews of two major Korean airlines. The reliability and validity of each variable used in the questionnaire were verified. Then, each hypothesis was analyzed through multiple regression analysis. Results: Firstly, the crew's supervisor-focused impression management behavior had a significant effect only on surface acting of the crew's emotional labor behavior. Among the crew's supervisor-focused IM behaviors, verbal IM behavior had a greater influence on surface acting than non-verbal IM behavior. Secondly, there was no relationship between the crew's supervisor-focused IM behavior and the crew's deep acting. Thirdly, the crew's emotional labor behavior (surface acting & deep acting) had a significant effect on perceived customer empathy. Fourth, the crew's deep acting had a greater influence on perceived customer empathy than surface acting. Conclusions: Cabin crews receive double evaluation from their immediate supervisors and customers. As a result, it was confirmed that the crew's supervisor-focused IM behavior, the crew's emotional labor behavior, and perceived customer empathy were connected process.

• 산업공학
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• 제22권2호
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• pp.104-115
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• 2009

The objective of the study is to evaluate the effectiveness of Crew Resource Management (CRM) training program for operators in the Main Control Room (MCR) simulator of APR-1400 Nuclear Power Plant. The experiments were conducted for two different crews of operators performing six different emergency operating scenarios during four-week period. Each crew consisted of the five operators: senior reactor operator, safety technical advisor, reactor operator, turbine operator, and electric operator. All crews (Crew A and B) participated in the training program for the technical knowledge and skills which were required to operate the simulator of the MCR during the first week. To verify the effectiveness of the CRM training program; however, only Crew A was selected to attend the CRM training after the technical knowledge and skills training. The results of the experiments showed that the CRM training program improved the individual attitudes of Crew A significantly. Team skills of Crew A were found to be significantly better than those of Crew B. The CRM training did not have positive effects on enhancing the individual performance of Crew A; however, as compared to that of Crew B. Implication of these findings was discussed further in detail.

• 한국항공운항학회지
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• 제18권2호
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• pp.54-59
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• 2010

The flight deck crew must manage complexity during daily flight operations. The Airline may obtain data regarding threats and errors through LOSA(Line Operations Safety Audits) on normal flights as predictive safety tool in Safety Management System of the Airline to actively improve the systems such as SOP(Standard Operation Procedure), training, evaluation and the TEM(Threat and Error Management) for the flight deck crew. The flight deck crew make errors when they fail managing threats. The crew mismanage around ten percent of threats and commit errors. The major mismanaged threats are aircraft malfunction, ATC(Air Traffic Communication), and wether threats. The effective countermeasures of TEM for manageing threats are leadership, workload management, monitor & cross check, Vigilance, communication environment and cooperation of the crew. It is important that organizations must monitor for the hazards of threats and improve system for the safer TEM environments.

• 한국건설관리학회논문집
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• 제5권3호
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• pp.146-152
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• 2004

Consideration of factors driving crew productivities is imperative for accurate construction time estimation. Their impacts need to be well understood by estimators. There have been, however, little studies that quantified relationships between crew productivities and factors. This paper quantifies impacts of $^{\circ}A$ECrew size $^{\circ}\phi$ on crew productivities, for three highway concrete bridge activities, namely Column, Cap, and Deck, based on data compiled from 17 on-going highway projects in Texas State, USA. It was found that, for Bridge Deck operation, an increase of one crew-worker of formwork and rebarwork by one, leads to an increase of the productivity (cy/crew day) by 2.5 and 2.9, respectively. For the other activities, larger crew sizes did not lead to better crew productivities.

• 경영과학
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• 제21권1호
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• pp.39-55
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• 2004

Efficient crew scheduling for cockpit crew is important in airline industry due to operational safety and cost associated with the flight duty time. Because of complexity of regulations imposed to the cockpit crew. it is complicated to generate an efficient schedule. Schedule of cockpit crew can be generated through two steps; selecting of flight patterns. and scheduling of them to the specific time horizon. Heuristic method is developed and applied with massive data in a limited time of computation. A set of flight patterns is selected from all possible flight patterns. which are generated by composing the flight leg based on regulations. by using the set partitioning problem with objective function of oversea stay cost. The selected set of flight patterns found at the first step is allocated to 4 week crew schedule to minimize the variance of total fight time assigned to each crew. The crew schedules obtained are evaluated and compared with the ones currently used in one of major airline company.

• 한국건설관리학회논문집
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• 제20권5호
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• pp.42-51
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• 2019

철도운영기관은 수송수요예측과 열차차량의 수송능력을 토대로 수송계획을 세우고 이에 따른 열차운행계획을 수립한다. 열차운행계획을 통해 열차 운행간격이 조정되어 열차운행시간표(열차다이아)가 작성되고, 열차운행에 사용되는 열차의 차량운영계획이 수립된다. 열차운영기관에서는 열차 운영관리의 효율성을 높이기 위해 다이아에 편성되어진 열차들의 승무인원을 판단하고 배치하는 승무일정계획을 수립해야 한다. 본 연구에서는 승무일정계획 문제인 승무다이아 작성단계에 제약조건을 만족하는 이웃해 탐색기법을 적용하여 승무 계획의 효율적 관리가 가능하도록 하는 방법론을 제시한다. 연구에서 제시한 방법론에 의해 생성된 승무 다이아는 실제 운영하는 열차시간표를 대상으로 기존 승무다이아와 결과 값을 비교하여 제시된 방법론의 효율성을 검증하였다.

• 한국경영과학회지
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• 제27권4호
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• pp.67-86
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• 2002

This paper considers subway crew scheduling problem. Crew scheduling is concerned with finding a minimum number of assignments of crews to a given timetable satisfying various restrictions. Traditionally, crew scheduling problem has been formulated as a set covering or set partitioning problem possessing exponentially many variables, but even the LP relaxation of the problem is hard to solve due to the exponential number of variables. In this paper. we propose two basic techniques that solve the subway crew scheduling problem in a reasonable time, though the optimality of the solution is not guaranteed. We develop an algorithm that solves the column-generation problem in polynomial time. In addition, the integrality of the solution is accomplished by variable-fixing technique. Computational result for a real instance is reported.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2002년도 춘계학술대회논문집
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• pp.121-130
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• 2002

Though, the disasters of shipboard crew have many types and aspects, most of them are caused by human elements, and the management and the regulations for the crew safety are other elements for the crew disaster. Accordingly, the analysis of the consciousness and understandings on crew's safety management system is one of the important parts to reduce the accident. Therefore, this study made up the questionnaire and assorted the respond of shipping companies, ship's officers and engineers including captains to our questionaries, and analyzed the results to pick out and find their consciousness on the crew disaster. And also, this study is to make proposals to prevent and reduce the accident.

• 국제학술발표논문집
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• The 5th International Conference on Construction Engineering and Project Management
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• pp.359-366
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• 2013

Although many research efforts have been conducted to address the effect of crew members' work skills (e.g., technical and planning skills) on work performance (e.g., work duration and quality) in construction projects, the relationship between skill and performance has generated a great deal of controversy in the field of management (Inkpen and Crossan 1995). This controversy can lead to under- or over-estimations of the overall project schedule, and can make it difficult for project managers to implement appropriate managerial policies for enhancing project performance. To address this issue, the following aspects need to be considered: (a) work performances are determined not only by individual-level work skill but also by the group-level work skill affected by work team members, each member's role, and any working behavior pattern; (b) work planning has significant effects on to what extent work skill enhances performance; and (c) different types of activities in construction require different types of work, skill, and team composition. This research, therefore, develops a system dynamics (SD) model to analyze the effects of both individual-and group-level (i.e., multi-level) skill on performances by utilizing the advantages of SD in capturing a feedback process and state changes, especially in human factors (e.g., attitude, ability, and behavior). The model incorporates: (a) a multi-level skill evolution and relevant behavior development mechanism within a work group; (b) the interaction among work planning, a crew's skill-learning, skill manifestation, and performances; and (c) the different work characteristics of each activity. This model can be utilized to implement appropriate work planning (e.g., work scope and work schedule) and crew management policies (e.g., work team composition and decision of each worker's role) with an awareness of crew's skill and work performance. Understanding the different characteristics of each activity can also support project managers in applying strategic work planning and crew management for a corresponding activity, which may enhance each activity's performance, as well as the overall project performance.

• 한국항해항만학회지
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• 제32권10호
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• pp.821-827
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• 2008

현재 우리나라 선박관리업의 경우 선주에게만 선원의 고용권이 있으며 선박관리회사는 선원고용권이 없는 실정이다. 그리고 선박관리업자간 협력사업이 해외 선박관리업자에게는 허용되나 국내 선박관리업자 간에는 허용되지 않고 있다. 향후 해외 전문선박관리회사가 국내시장에 진출 시 국내 선박관리회사들의 경쟁력이 약화될 우려가 있다. 따라서 국내 선박관리업이 국제 경쟁력을 갖추기 위해 선원고용권 문제를 포함한 선박관리 관련 법, 제도의 미비점을 개선하고 정비하여야 할 필요성이 강조되고 있다. 본 연구는 국내 선박관리업의 선원관리제도 관점에서 국내 선박관리업의 활성화 방안을 검토하였다. 선원인력양성 선원의 고용권 보장, 선박관리회사간 재계약 허용, 비정규직 보호법에서 선원은 제외 등을 발전 방안으로 제시하였다.