• 제목/요약/키워드: Counseling and Work Environment

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기업 소비자상담사의 블랙컨슈머 대응행동과 업무스트레스가 업무수행과 업무만족도에 미치는 영향 (The Effects of Consumer Counselor's Reaction and Counseling Work Stress on Counseling Work Satisfaction and Work Performance)

  • 허경옥
    • Human Ecology Research
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    • 제53권4호
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    • pp.351-362
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    • 2015
  • This study examined differences in counseling work and work performance in a firm by the individual characteristics of counselors. This study also investigated the effects of consumer counselor's reaction and stress from counseling work on counselor satisfaction in regards to counseling work and work performance. The results of this study are as follows. First, consumer counselor's work satisfaction was high for female counselors, university-educated, with middle or high status occupations, had short work years, had a higher tendency towards consumerism, worked in a counseling department with an active reaction policy towards consumer complaints, and had a lower level. Second, the work performance of a counselor was high for those who were older, university-educated, had short work years, worked in large-size counseling departments in a firm, had a higher tendency of consumerism, and worked in counseling departments with active reaction policies toward consumer and consumer's complaints. Third, consumer counselor's work stress effected work satisfaction but did not influence work performance. The counselor's reaction towards consumer's complaints influenced the work performance but did not influence the work satisfaction of a counselor.

아동상담자의 의욕상실에 영향을 미치는 상담 및 업무환경 변인 (Effects of the Counseling and the Working Environment on Burnout in Child Counselor)

  • 박희현;김광웅
    • 아동학회지
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    • 제27권4호
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    • pp.201-218
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    • 2006
  • Using an instrument validated in an antecedent study, this study explored the effect of counseling and working environment variables on burnout in child counselors. The 191 counselors of this study worked with children under 18 years of age. Data were analyzed by Cronbach's a, quantification methods I. Counseling and working environment variables have 33% of ad-$R^2$ over the total score of burnout in child counselors. Variables contributing to burnout were workload, position in an institution, income from counseling, theoretical approach, and job stress. Counselors with 1-5 cases per week, working independent of an institution and using a single theory of counseling experienced more burnout, and counselors without challenge on the job, excessive role conflict, role ambiguousness, and excessive workload experienced more burnout.

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Barriers to Counseling on Advance Directives Based on Counselors' Experiences: Focus Group Interviews

  • Kim, Yejin;Yoo, Shin Hye;Choi, Wonho;Kim, Min Sun;Park, Hye Yoon;Keam, Bhumsuk
    • Journal of Hospice and Palliative Care
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    • 제23권3호
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    • pp.126-138
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    • 2020
  • Purpose: In Korea, since the Act on Hospice and Palliative Care and Decisions on Life-Sustaining Treatment for Patients at the End of Life was implemented in February 2018, advance directives (ADs) have become legally effective and should be documented after sufficient explanation by a registered counselor. However, little is known regarding the adequacy of current AD counseling. This qualitative study aimed to explore the barriers to AD counseling based on counselors' experiences. Methods: We conducted focus group interviews using purposive sampling. Seven counselors working at hospitals, community health institutions, and non-profit organizations participated in this study. They were asked about the challenges and problems they encountered during AD counseling. Results: Three themes emerged from this study; 1) issues regarding consistency in AD counseling, 2) issues regarding AD counselors' competency and work environment, and 3) issues regarding the adequacy of the service system. The interviewees stated that the lack of a manual for standardized service made AD counseling inconsistent. The limited competency and poor work environment of counselors were pointed out as major barriers. The interviewees also stated that a proper service system considering individual circumstances is absent. Conclusion: The goals of AD counseling should be clarified and guidance should be implemented for providing standardized services. Further efforts to enhance the competency of AD counselors and to improve their working conditions are needed. Establishing an integrated framework for an adequate service system is also essential to overcome systematic barriers to AD counseling.

지역아동센터 종사자의 직무환경 및 직무스트레스가 정신건강에 미치는 영향 (The Impact of Work Environment and Work-related Stress on the Mental Health of Workers at a Community Childcare Center)

  • 박해선;박옥임;강희순
    • 한국생활과학회지
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    • 제19권5호
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    • pp.805-816
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    • 2010
  • This study examined the affect of work environment and work-related stress on the mental health of employees. It further sought to provide insights into how employees' work environment and mental health might be improved. Results showed that the relationship between parents of work environment is related to the obsession, depression, working burden is related to the obsession, depression, concern. The lower parts of the relationship with parents and working burden effects every factors. Furthermore, levels of financial compensation and working stability also seemed to have adverse affects on mental health. Secondly, excessive working hours and duty trouble have lots of mutual relationship with the mental health. The lower parts of working stress: excess working hours, duty trouble, and imprecise responsibilities affects the mental health. Especially, the excessive working hours affected all nine parts of mental health level which were examined.

Medical Managements of Musculoskeletal Diseases in Shipbuilding Industry

  • Kim, Jong-Eun;Kim, Young-Ki;Kang, Dong-Mug
    • 대한인간공학회지
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    • 제31권1호
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    • pp.157-163
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    • 2012
  • Objective: This study is to understand medical management method in shipbuilding industry. Background: In shipbuilding industry, medical management for prevention of work-related musculoskeletal diseases due to limitations of engineering measures may be important measure. Results: Medical management of musculoskeletal diseases can be divided into primary, secondary, tertiary preventions. Primary preventions consist of symptom survey, appropriate work placement with work capacity evaluation, health promotion. Second preventions are early detection of symptomatic patient and appropriate treatment. Tertiary preventions are rehabilitation treatment and early return-to-work by return-to-work evaluation. In addition, patients with psychological counseling for emotional problems are needed. Conclusion: Medical management measures such as improving the work environment to be made are expected to exert greater effects.

경기도지역 학교급식 영양사의 영양교사 후 업무 및 조직환경 변화에 대한 인식 분석 (Analysis of Recognized Changes in Performance and Organizational Environment by Dietitians Transposed to Nutrition Teachers in Gyeonggi Province)

  • 이미정;장명숙;이진미
    • 대한영양사협회학술지
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    • 제14권3호
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    • pp.243-258
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    • 2008
  • This study was conducted to gather basic data on the tasks and roles of nutrition teachers by analyzing the changes inwork importance, performance frequency, and organizational environment after dietitians were transposed to nutrition teachers. E-mail surveys were sent to 100 newly assigned nutrition teachers who previously served as dietitians in Gyeonggi province. A total of 72 teachers responded to the survey. The respondents were asked the importance and frequency of 9 work-related duties performed as a dietitian and nutrition teacher, respectively. They were also surveyed regarding their satisfaction perceptions for 5 organizational changes. The majority of respondents were 36 to 40 years old (48.6%) and had 10$\sim$20 years of work experience (58.3%). Significant differences were found for work importance after changing to the role of nutrition teacher (p<0.001). In addition, work performance frequency differences were found for the categories of nutrition education, nutrition counseling, and dietary guidance. These results were attributable to the differences in work importance and performance frequency by now being a nutrition teacher rather than a dietitian. The respondents had increased satisfaction levels after changing from dietitian to nutrition teacher (p<0.001) in terms of 'pride for change in work', 'satisfaction level for pay', and 'satisfaction level for change in the organizational environment'. In order for nutrition teachers to have effective work performance, 'personal capabilities' and 'school manager support' should be coordinated. Overall, the results of this study suggest that effective training programs should be developed for nutrition teachers they can effectively complete newly assigned work tasks.

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식습관 및 운동 목표 달성의 촉진요인과 방해요인: 시내버스 운전자와 상담 영양사의 포커스그룹 인터뷰 (Facilitators and barriers to achieving dietary and physical activity goals: focus group interviews with city bus drivers and counseling dietitians)

  • 조용민;조수현;한영희;현태선
    • 대한지역사회영양학회지
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    • 제28권5호
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    • pp.376-391
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    • 2023
  • Objectives: Our previously published study showed that a workplace nutrition intervention program with personalized goal setting and smartphone-based nutrition counseling improved dietary habits and physical activity in city bus drivers who were overweight/obese. This study explored the facilitators and barriers that participants faced in achieving their dietary and physical activity goals six months after the intervention. Methods: The study included bus drivers and dietitians who participated in the intervention program. Three focus group interviews were conducted with 10 bus drivers (divided by two groups based on their achievement of set goals) and five dietitians who had provided nutrition counseling. Results: Willpower was the most important intrapersonal facilitator for drivers to achieve their goals. Other factors that promoted behavioral changes were nutrition counseling by dietitians, trackable physical activity using smartwatches, and setting of practical and achievable goals. Meanwhile, the most important barriers identified were occupational factors such as long driving hours, short breaks, and shift work. Other barriers were environmental factors such as availability of snackable food, accessibility to convenience stores, and cold weather. Family and colleagues were perceived as both facilitators and barriers. In addition, dietitians identified a lack of knowledge about healthy diet as one of the barriers. Conclusions: Our results suggested that the workplace environment should be improved and that nutrition intervention programs at the workplace could encourage bus drivers to practice healthy eating habits. The facilitators and barriers identified in this study should be considered when planning a nutrition intervention program for bus drivers.

117 신고센터 전문상담 요원의 소진에 관한 현상학적 연구 -정부 부처 통합근무 체제 적용- (A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-)

  • 윤양숙;김은혜
    • 산업진흥연구
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    • 제7권3호
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    • pp.85-91
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    • 2022
  • 현대사회는 삶의 양식 변화에 따라 복잡하고 다양한 분야로 생활 영역이 확대되고 있다. 사람들의 의식도 변화하면서 각종 사회문제가 수반되고 이에 대한 대책도 다방면에서 이루어지고 있다. 특히 학교폭력 문제가 관심 대상이 되면서 정부 관련 부처가 합동으로 신고센터를 마련하고 전문상담 요원들이 피해 신고를 접수하며 상담하고 있다. 상담 요원들은 업무 처리 과정에서 심신의 소진을 경험한다. 따라서 소진의 원인이 되는 요인이 무엇인지 연구하여 효과적인 상담 업무 수행에 기여할 필요성이 제기된다. 본 연구는 2019년 2월부터 2020년 5월까지 117 신고센터에서 근무하는 상담 요원 10명을 대상으로 업무 처리 과정에서 체험한 사실을 면담하고 수집하여 Colaizzi의 현상학적 연구방법으로 분석하였다. 연구의 결과에서 소진 요인은 첫째 '117 신고센터 경험'에서 기관 통합 시기의 상담요원 갈등, 둘째 '소진'에서 전문상담 요원은 정서적 고갈, 비인간화, 성취감 결여 증상 등의 경험이었다. 상담 요원들의 소진 요인을 예방하고 극복하기 위해 사기 증진방안 마련이 필요하였다. 이는 각종 익명의 상담 방식이 활용되는 산업화·정보화 시대에 특수 직종 상담 요원의 근무환경 개선에도 유용한 자료가 될 것으로 기대한다.

비탈면 녹화 설계 및 시공 잠정 지침 (Design on Slopes Revegetation and Tentative Instruction on Construction Work)

  • 전기성;김남춘;이태옥
    • 한국환경복원기술학회지
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    • 제10권1호
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    • pp.100-113
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    • 2007
  • In Korea, there has been no revegetation applicable standard for slopes formed by road construction work up to now, so revegetation work has been done using mostly foreign varieties in the manner of early revegetation. However, foreign varieties have some shortcomings; for example, they tend to be dried to death after construction work. Besides, due to the rift in the supporting soil, these revegetated varieties are often displaced from the slopes. Thus, the Ministry of Construction & Transportation on July, 2005 established revegetation standard on the slopes suited for the natural eco-system of Korea and organized positively recommending directions for using self-sewn plants growing near the slopes in overall consideration of soil, weather, regional conditions. The locations specified in this direction are the slopes at the road construction jobsite like the expressway, highways, and local roads. In addition, the Ministry's standard and directions stipulated that damaged slopes's natural environment and eco-system due to various road construction work should be restored, and thus a feeling of stability and pleasantness should be provided to road users as well. Also, the Ministry tried to select seed plants and revegetation measures suited for surrounding environment to put the environment-friendly slope revegetation measures into practice through the test revegetation work in order to prevent illegal construction practices and to improve the quality of revegetation. According to the direction, revegetation districts aimed at the slopes are divided into three ones in consideration of weather environment, regional environment, and forest environment as follows : national territory's core ecological green-land based district centering on the Taebaek Mountains; coastal ecosystem district including islands off the coast; inland eco-system district. The combination of revegetation plants according to environment revegetation districts, should be executed by dividing into herb-oriented type, woody plant colony type, and bio-species versatility restoration type, and the selection of seeding plants should be done in the presence of a supervisor and through test construction results and technology counseling from a specialist in natural eco-system restoration and revegetation measure seed combination standard according to environment revegetation districts. This direction will be executed in the manner of monitoring until the yea 2008 and 2009 it will be finalized and enforced on December, 2009.

Positive Factors for Return to Work After Accidents: Health Awareness, Consultation with Doctors, and Personal Characteristics of Workers

  • Kang, Dongsuk
    • Safety and Health at Work
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    • 제13권1호
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    • pp.32-39
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    • 2022
  • Background: Industrial accidents can determine the overall level and quality of the work environment in industries and companies that contribute to national economic development. Korea has transformed the country from an international aid recipient to a donor country, but it has ranked first among the Organisation for Economic Co-operation and Development member countries in the number of fatal industrial accidents. Little has been known about the policy effects in terms of the workers' insurance for their industrial accidents and rehabilitation. This study raises two research questions about the influence of workers' personal characteristics and vocational rehabilitation services on their return to workplaces. Methods: The study implements weighted logistic regression analysis using propensity score matching. This research utilizes the relevant dataset (3,924 persons) of Korea's industrial accident and insurance. Results: The findings show that the level of workers' awareness of health recovery and their counseling for rehabilitation by physicians had positive effects on their return to work. Environmental factors such as workers' job stability at the time of industrial accidents and the temporal effects of industrial accidents (e.g., the level of disability, their age) had negative impacts on their return to work. Conclusions: These findings have policy implications that the concentration of rehabilitation services for patients who have been mildly affected by industrial accidents would be effective in the short and medium term. The findings also highlight the necessity of ongoing policies about workers' vocational recovery with concrete evidence about policy impacts.