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http://dx.doi.org/10.21186/IPR.2022.7.3.085

A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments-  

Youn, Yang-suk (Paju Police Station, Northern Gyeonggi Provincial Police Agency)
Kim, Eun-hye (Rehabilitation Counseling Psychology at Hanyoung University in Seoul)
Publication Information
Industry Promotion Research / v.7, no.3, 2022 , pp. 85-91 More about this Journal
Abstract
In modern society, the field of life is expanding to complex and diverse fields according to changes in lifestyle. As people's consciousness also changes, various social problems are involved, and countermeasures are being taken in various ways. In particular, as the issue of school violence has become a subject of interest, government-related ministries have jointly set up a reporting center and professional counselors are receiving and consulting on damage reports. Counselors experience mental and physical exhaustion in the course of their work. Therefore, the need to contribute to effective counseling work is raised by studying the factors that cause burnout. This study collected the experiences of 10 counselors working at 117 reporting centers from February 2019 to May 2020 through interviews and analyzed them with Colaizzi's phenomenological research method. The exhaustion factors derived from the results of the study were first experiences such as conflict between counselors during the period of institutional integration in the "117 reporting center experience", and secondly, professional counselors experienced emotional exhaustion, inhumanization, and lack of achievement. In order to prevent and overcome the exhaustion factors of counseling agents, it was necessary to prepare measures to promote fraud. This is expected to be useful data for improving the working environment of special job counselors in the era of industrialization and informatization in which various anonymous counseling methods are used.
Keywords
117 Reporting center; Professional counseling; Burnout; phenomenology; Colaizzi;
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Times Cited By KSCI : 1  (Citation Analysis)
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