• Title/Summary/Keyword: Counseling and Work Environment

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The Effects of Consumer Counselor's Reaction and Counseling Work Stress on Counseling Work Satisfaction and Work Performance (기업 소비자상담사의 블랙컨슈머 대응행동과 업무스트레스가 업무수행과 업무만족도에 미치는 영향)

  • Huh, Kyungok
    • Human Ecology Research
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    • v.53 no.4
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    • pp.351-362
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    • 2015
  • This study examined differences in counseling work and work performance in a firm by the individual characteristics of counselors. This study also investigated the effects of consumer counselor's reaction and stress from counseling work on counselor satisfaction in regards to counseling work and work performance. The results of this study are as follows. First, consumer counselor's work satisfaction was high for female counselors, university-educated, with middle or high status occupations, had short work years, had a higher tendency towards consumerism, worked in a counseling department with an active reaction policy towards consumer complaints, and had a lower level. Second, the work performance of a counselor was high for those who were older, university-educated, had short work years, worked in large-size counseling departments in a firm, had a higher tendency of consumerism, and worked in counseling departments with active reaction policies toward consumer and consumer's complaints. Third, consumer counselor's work stress effected work satisfaction but did not influence work performance. The counselor's reaction towards consumer's complaints influenced the work performance but did not influence the work satisfaction of a counselor.

Effects of the Counseling and the Working Environment on Burnout in Child Counselor (아동상담자의 의욕상실에 영향을 미치는 상담 및 업무환경 변인)

  • Park, Hui Hyun;Kim, Kwang Woong
    • Korean Journal of Child Studies
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    • v.27 no.4
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    • pp.201-218
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    • 2006
  • Using an instrument validated in an antecedent study, this study explored the effect of counseling and working environment variables on burnout in child counselors. The 191 counselors of this study worked with children under 18 years of age. Data were analyzed by Cronbach's a, quantification methods I. Counseling and working environment variables have 33% of ad-$R^2$ over the total score of burnout in child counselors. Variables contributing to burnout were workload, position in an institution, income from counseling, theoretical approach, and job stress. Counselors with 1-5 cases per week, working independent of an institution and using a single theory of counseling experienced more burnout, and counselors without challenge on the job, excessive role conflict, role ambiguousness, and excessive workload experienced more burnout.

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Barriers to Counseling on Advance Directives Based on Counselors' Experiences: Focus Group Interviews

  • Kim, Yejin;Yoo, Shin Hye;Choi, Wonho;Kim, Min Sun;Park, Hye Yoon;Keam, Bhumsuk
    • Journal of Hospice and Palliative Care
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    • v.23 no.3
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    • pp.126-138
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    • 2020
  • Purpose: In Korea, since the Act on Hospice and Palliative Care and Decisions on Life-Sustaining Treatment for Patients at the End of Life was implemented in February 2018, advance directives (ADs) have become legally effective and should be documented after sufficient explanation by a registered counselor. However, little is known regarding the adequacy of current AD counseling. This qualitative study aimed to explore the barriers to AD counseling based on counselors' experiences. Methods: We conducted focus group interviews using purposive sampling. Seven counselors working at hospitals, community health institutions, and non-profit organizations participated in this study. They were asked about the challenges and problems they encountered during AD counseling. Results: Three themes emerged from this study; 1) issues regarding consistency in AD counseling, 2) issues regarding AD counselors' competency and work environment, and 3) issues regarding the adequacy of the service system. The interviewees stated that the lack of a manual for standardized service made AD counseling inconsistent. The limited competency and poor work environment of counselors were pointed out as major barriers. The interviewees also stated that a proper service system considering individual circumstances is absent. Conclusion: The goals of AD counseling should be clarified and guidance should be implemented for providing standardized services. Further efforts to enhance the competency of AD counselors and to improve their working conditions are needed. Establishing an integrated framework for an adequate service system is also essential to overcome systematic barriers to AD counseling.

The Impact of Work Environment and Work-related Stress on the Mental Health of Workers at a Community Childcare Center (지역아동센터 종사자의 직무환경 및 직무스트레스가 정신건강에 미치는 영향)

  • Park, Hae-Seon;Park, Ok-Im;Kang, Hee-Sun
    • Korean Journal of Human Ecology
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    • v.19 no.5
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    • pp.805-816
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    • 2010
  • This study examined the affect of work environment and work-related stress on the mental health of employees. It further sought to provide insights into how employees' work environment and mental health might be improved. Results showed that the relationship between parents of work environment is related to the obsession, depression, working burden is related to the obsession, depression, concern. The lower parts of the relationship with parents and working burden effects every factors. Furthermore, levels of financial compensation and working stability also seemed to have adverse affects on mental health. Secondly, excessive working hours and duty trouble have lots of mutual relationship with the mental health. The lower parts of working stress: excess working hours, duty trouble, and imprecise responsibilities affects the mental health. Especially, the excessive working hours affected all nine parts of mental health level which were examined.

Medical Managements of Musculoskeletal Diseases in Shipbuilding Industry

  • Kim, Jong-Eun;Kim, Young-Ki;Kang, Dong-Mug
    • Journal of the Ergonomics Society of Korea
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    • v.31 no.1
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    • pp.157-163
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    • 2012
  • Objective: This study is to understand medical management method in shipbuilding industry. Background: In shipbuilding industry, medical management for prevention of work-related musculoskeletal diseases due to limitations of engineering measures may be important measure. Results: Medical management of musculoskeletal diseases can be divided into primary, secondary, tertiary preventions. Primary preventions consist of symptom survey, appropriate work placement with work capacity evaluation, health promotion. Second preventions are early detection of symptomatic patient and appropriate treatment. Tertiary preventions are rehabilitation treatment and early return-to-work by return-to-work evaluation. In addition, patients with psychological counseling for emotional problems are needed. Conclusion: Medical management measures such as improving the work environment to be made are expected to exert greater effects.

Analysis of Recognized Changes in Performance and Organizational Environment by Dietitians Transposed to Nutrition Teachers in Gyeonggi Province (경기도지역 학교급식 영양사의 영양교사 후 업무 및 조직환경 변화에 대한 인식 분석)

  • Lee, Mi-Jeong;Jang, Myung-Sook;Lee, Jin-Mee
    • Journal of the Korean Dietetic Association
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    • v.14 no.3
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    • pp.243-258
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    • 2008
  • This study was conducted to gather basic data on the tasks and roles of nutrition teachers by analyzing the changes inwork importance, performance frequency, and organizational environment after dietitians were transposed to nutrition teachers. E-mail surveys were sent to 100 newly assigned nutrition teachers who previously served as dietitians in Gyeonggi province. A total of 72 teachers responded to the survey. The respondents were asked the importance and frequency of 9 work-related duties performed as a dietitian and nutrition teacher, respectively. They were also surveyed regarding their satisfaction perceptions for 5 organizational changes. The majority of respondents were 36 to 40 years old (48.6%) and had 10$\sim$20 years of work experience (58.3%). Significant differences were found for work importance after changing to the role of nutrition teacher (p<0.001). In addition, work performance frequency differences were found for the categories of nutrition education, nutrition counseling, and dietary guidance. These results were attributable to the differences in work importance and performance frequency by now being a nutrition teacher rather than a dietitian. The respondents had increased satisfaction levels after changing from dietitian to nutrition teacher (p<0.001) in terms of 'pride for change in work', 'satisfaction level for pay', and 'satisfaction level for change in the organizational environment'. In order for nutrition teachers to have effective work performance, 'personal capabilities' and 'school manager support' should be coordinated. Overall, the results of this study suggest that effective training programs should be developed for nutrition teachers they can effectively complete newly assigned work tasks.

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Facilitators and barriers to achieving dietary and physical activity goals: focus group interviews with city bus drivers and counseling dietitians (식습관 및 운동 목표 달성의 촉진요인과 방해요인: 시내버스 운전자와 상담 영양사의 포커스그룹 인터뷰)

  • Yongmin Jo;Suhyeun Cho;Young-Hee Han;Taisun Hyun
    • Korean Journal of Community Nutrition
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    • v.28 no.5
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    • pp.376-391
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    • 2023
  • Objectives: Our previously published study showed that a workplace nutrition intervention program with personalized goal setting and smartphone-based nutrition counseling improved dietary habits and physical activity in city bus drivers who were overweight/obese. This study explored the facilitators and barriers that participants faced in achieving their dietary and physical activity goals six months after the intervention. Methods: The study included bus drivers and dietitians who participated in the intervention program. Three focus group interviews were conducted with 10 bus drivers (divided by two groups based on their achievement of set goals) and five dietitians who had provided nutrition counseling. Results: Willpower was the most important intrapersonal facilitator for drivers to achieve their goals. Other factors that promoted behavioral changes were nutrition counseling by dietitians, trackable physical activity using smartwatches, and setting of practical and achievable goals. Meanwhile, the most important barriers identified were occupational factors such as long driving hours, short breaks, and shift work. Other barriers were environmental factors such as availability of snackable food, accessibility to convenience stores, and cold weather. Family and colleagues were perceived as both facilitators and barriers. In addition, dietitians identified a lack of knowledge about healthy diet as one of the barriers. Conclusions: Our results suggested that the workplace environment should be improved and that nutrition intervention programs at the workplace could encourage bus drivers to practice healthy eating habits. The facilitators and barriers identified in this study should be considered when planning a nutrition intervention program for bus drivers.

A Phenomenological Study on the Burnout of Specialized Counselors in the 117 Report Center - Application of the Integrated Working System of Government Departments- (117 신고센터 전문상담 요원의 소진에 관한 현상학적 연구 -정부 부처 통합근무 체제 적용-)

  • Youn, Yang-suk;Kim, Eun-hye
    • Industry Promotion Research
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    • v.7 no.3
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    • pp.85-91
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    • 2022
  • In modern society, the field of life is expanding to complex and diverse fields according to changes in lifestyle. As people's consciousness also changes, various social problems are involved, and countermeasures are being taken in various ways. In particular, as the issue of school violence has become a subject of interest, government-related ministries have jointly set up a reporting center and professional counselors are receiving and consulting on damage reports. Counselors experience mental and physical exhaustion in the course of their work. Therefore, the need to contribute to effective counseling work is raised by studying the factors that cause burnout. This study collected the experiences of 10 counselors working at 117 reporting centers from February 2019 to May 2020 through interviews and analyzed them with Colaizzi's phenomenological research method. The exhaustion factors derived from the results of the study were first experiences such as conflict between counselors during the period of institutional integration in the "117 reporting center experience", and secondly, professional counselors experienced emotional exhaustion, inhumanization, and lack of achievement. In order to prevent and overcome the exhaustion factors of counseling agents, it was necessary to prepare measures to promote fraud. This is expected to be useful data for improving the working environment of special job counselors in the era of industrialization and informatization in which various anonymous counseling methods are used.

Design on Slopes Revegetation and Tentative Instruction on Construction Work (비탈면 녹화 설계 및 시공 잠정 지침)

  • Jeon, Gi-Seong;Kim, Nam-Choon;Lee, Tae-Ock
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.10 no.1
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    • pp.100-113
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    • 2007
  • In Korea, there has been no revegetation applicable standard for slopes formed by road construction work up to now, so revegetation work has been done using mostly foreign varieties in the manner of early revegetation. However, foreign varieties have some shortcomings; for example, they tend to be dried to death after construction work. Besides, due to the rift in the supporting soil, these revegetated varieties are often displaced from the slopes. Thus, the Ministry of Construction & Transportation on July, 2005 established revegetation standard on the slopes suited for the natural eco-system of Korea and organized positively recommending directions for using self-sewn plants growing near the slopes in overall consideration of soil, weather, regional conditions. The locations specified in this direction are the slopes at the road construction jobsite like the expressway, highways, and local roads. In addition, the Ministry's standard and directions stipulated that damaged slopes's natural environment and eco-system due to various road construction work should be restored, and thus a feeling of stability and pleasantness should be provided to road users as well. Also, the Ministry tried to select seed plants and revegetation measures suited for surrounding environment to put the environment-friendly slope revegetation measures into practice through the test revegetation work in order to prevent illegal construction practices and to improve the quality of revegetation. According to the direction, revegetation districts aimed at the slopes are divided into three ones in consideration of weather environment, regional environment, and forest environment as follows : national territory's core ecological green-land based district centering on the Taebaek Mountains; coastal ecosystem district including islands off the coast; inland eco-system district. The combination of revegetation plants according to environment revegetation districts, should be executed by dividing into herb-oriented type, woody plant colony type, and bio-species versatility restoration type, and the selection of seeding plants should be done in the presence of a supervisor and through test construction results and technology counseling from a specialist in natural eco-system restoration and revegetation measure seed combination standard according to environment revegetation districts. This direction will be executed in the manner of monitoring until the yea 2008 and 2009 it will be finalized and enforced on December, 2009.

Positive Factors for Return to Work After Accidents: Health Awareness, Consultation with Doctors, and Personal Characteristics of Workers

  • Kang, Dongsuk
    • Safety and Health at Work
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    • v.13 no.1
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    • pp.32-39
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    • 2022
  • Background: Industrial accidents can determine the overall level and quality of the work environment in industries and companies that contribute to national economic development. Korea has transformed the country from an international aid recipient to a donor country, but it has ranked first among the Organisation for Economic Co-operation and Development member countries in the number of fatal industrial accidents. Little has been known about the policy effects in terms of the workers' insurance for their industrial accidents and rehabilitation. This study raises two research questions about the influence of workers' personal characteristics and vocational rehabilitation services on their return to workplaces. Methods: The study implements weighted logistic regression analysis using propensity score matching. This research utilizes the relevant dataset (3,924 persons) of Korea's industrial accident and insurance. Results: The findings show that the level of workers' awareness of health recovery and their counseling for rehabilitation by physicians had positive effects on their return to work. Environmental factors such as workers' job stability at the time of industrial accidents and the temporal effects of industrial accidents (e.g., the level of disability, their age) had negative impacts on their return to work. Conclusions: These findings have policy implications that the concentration of rehabilitation services for patients who have been mildly affected by industrial accidents would be effective in the short and medium term. The findings also highlight the necessity of ongoing policies about workers' vocational recovery with concrete evidence about policy impacts.