• Title/Summary/Keyword: Counseling Satisfaction

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Developing Scenario for Implementation of Counseling Chatbot and Verifying Usefulness (상담 챗봇 구현을 위한 시나리오 개발 및 유용성 검증)

  • Lee, Ji-Won;Yang, Hyunjung;Kim, Ji-Geun
    • The Journal of the Korea Contents Association
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    • v.19 no.4
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    • pp.12-29
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    • 2019
  • The purpose of this study is to develop the scenario for implementation of the rule-based counseling chatbot and to verify its usefulness. For this purpose, counseling scenario for exploring problems triggering depression and establishing early counseling relationships was built and user evaluations for the rule-base counseling chatbot were conducted on 10 counseling psychologists. As a result, clear counseling structuring, appropriate use of selective and narrative responses, and active listening were identified as important components of counseling chatbot. To the next step, the usefulness of counseling chatbot developed in the previous step was examined with 78 college students. As a result, active listening was found to be an important factor in improving user satisfaction and positive mood change. In addition, through qualitative analysis of user evaluation, the unique advantages of counseling chatbot were identified and the limitations of counseling chatbot that should be overcome were identified. Based on the results of the study, the implications of the study and suggestions for future research were discussed.

Perception and Satisfaction on Nutrition Counseling Service for Patients Consuming a Therapeutic Diet at Hospitals in Busan (부산지역 일부병원 치료식 섭취 환자의 영양상담에 대한 인식 및 만족도)

  • Yi, Jeong-Ryeh;Son, Eun-Joo;Lyu, Eun-Soon
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.39 no.9
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    • pp.1305-1312
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    • 2010
  • The purpose of this study was to investigate the perception and satisfaction on the nutrition counseling service for patients consuming a therapeutic diet at hospitals in Busan. The subjects were 153 inpatients at five hospitals with over 400 beds each. The research was performed through the interviewing process using questionnaires conducted from January to February, 2008. In a total of 88 patients, 57.5% had experienced nutrition counseling and were through the motives of counseling with doctors 64.2% and themselves 29.3% of the patients. In the method of nutrition counseling, 58% of the patients had an individual counseling. In the patients' perception on the nutrition counseling, 75.0% of the patients understood very well, 83.0% of them perceived the explanation as very important, 79.5% were very satisfied and 78.7% were helped in nutrition-management. On a scale of 5.00 for the nutrition counseling satisfaction, the average scores were 3.80 for 'explanation of knowledge', 3.71 for 'cognitive communication skills', 4.05 for 'effective communication skills' and 3.60 for 'facilitation skills'. The items of low scores in the nutrition counseling satisfaction were 'follow up diet-therapy after discharge', 'providing to personalized nutrition information', 'presentation of specific menu' and 'methods of menu planning'. There were significant (p<0.01) positive correlation between perception and satisfaction on the nutrition counseling. Therefore, it was suggested that dietitians increase the patients' satisfaction on the nutrition counseling with developing the model based on the patient-centered counseling.

A Study on the Realities of and Needs of School Counseling Services for Science Gifted High School (과학영재학생들이 지각하는 학교상담 실태분석)

  • Lee, Young-Ju;Ryu, Ji-Young;Chae, Yoo-Jung
    • Journal of Gifted/Talented Education
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    • v.22 no.2
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    • pp.411-426
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    • 2012
  • The realistic counseling services of the science gifted high schools have been investigated in order to figure out the degree of student's satisfaction. For this purposes, questionnaires regarding the current status of school counseling were administered to 311 science gifted high school students. Data were analysed according to sex and grade level. The research results are as follows. First, gifted students received counseling 1~3times per year and for 30~60 minutes each time. Second, there were significant differences in the motivation of counseling among different grade level students; 1st grade students were counseled more voluntarily than the 2nd and 3rd grade students. Third, there were significant differences in the counseling issues among different grade level students. First grade students were mainly counseled with the issues of school achievement, but 2nd and 3rd grade students were counseled regarding career planning issues. Fourth, in terms of the effects of school counseling, most students perceived "average". Fifth, Students had high counseling needs for career planning. Finally, there were significant differences in the satisfaction of career counseling programs between boys and girls. as well as among different grade levels. Based on the results, students' voluntary involvement and confidence are needed to facilitate school counseling activity. Also, various career counseling programs, especially for the gifted girls, are needed.

Nutrition Counseling Practice, Perception, and Nutrition Knowledge of Nutrition Counseling Participants and Non-Participants -Elementary Students in Gyeongbuk Province- (초등학생의 영양 상담에 따른 인식, 흥미도 및 영양 지식 -경북 지역 중심-)

  • Lee, In-Sook
    • Journal of the East Asian Society of Dietary Life
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    • v.21 no.1
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    • pp.146-153
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    • 2011
  • For the purpose of carrying out nutrition counseling effectively and efficiently, this study assessed the nutrition counseling practice, perception and nutrition knowledge of elementary school children in Gyeongbuk province. Survey questionnaires were distributed between November 2009 and December 2009 to 100 nutrition counseling experienced children (participants) and 110 nutrition counseling non-experienced children (non-participants) and were completed with nutrition teachers' assistance. According to the survey results, girls and overweight/obese children showed higher tendency of participation in nutrition counseling (p<0.001). Participants who took nutrition counseling according to their own intentions showed satisfaction after counseling on diverse subjects such as obesity, unbalanced diet, and weight control. Particularly, 'lack of counseling session time', 'unfavorable counseling condition' or 'difficult explanation' caused participants unsatisfaction after counseling. Participants usually perceived the meaning of nutrition counseling more correctly than non-participants and showed positive intentions for taking further counseling in the future(p<0.001). Diet good for weight control, good food to fix unbalanced diet and diet good for growing stature were the top three subjects of nutrition counseling chosen by subjects (p<0.001). Participants also showed higher nutrition knowledge scores than non-participants. Therefore, it is critically important to apply nutrition counseling in the proper environment (counseling room, time, teaching materials, etc) to elementary school students to fix healthy food habits. Therefore, nutrition teachers need to be provide professional nutrition counseling skills and knowledge.

The College Students' Satisfaction related to Expectation and Interaction in the Online Counseling Courses

  • HEO, JeongChul;HAN, Su-Mi
    • Educational Technology International
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    • v.12 no.2
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    • pp.117-134
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    • 2011
  • Online education is moving forward with more interactive environments due to the availability of new technologies. In addition, many researches have represented that interaction and high motivation are very critical factors in order to improve students' motivation and teaching effectiveness in online learning and education. Therefore, it is very meaningful for students and educators that motivation and effectiveness are observed by positive expectation and interaction satisfaction in their online counseling courses. For this study, two important instruments are used: Modified Short Forms of Instructional Materials Motivation Survey and Student Evaluation of Online Teaching Effectiveness. Results show that high expected students who are satisfied with interaction indicate higher motivation and evaluation on the online teaching effectiveness than low expected students who are not satisfied with interaction.

The Relationship between Perceived Authenticity and Empathy and Communication Satisfaction and Revisit Intention for Hospital Coordinators (병원코디네이터에 대한 지각된 진정성과 공감 및 커뮤니케이션 만족도와 재방문의도와의 관계)

  • Du-Yoon Yoon
    • Journal of the Korean Applied Science and Technology
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    • v.41 no.1
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    • pp.107-118
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    • 2024
  • The purpose of this study is to verify the effect of perceived authenticity on empathy, communication, and revisit intentions at the point of contact with hospital coordinators during counseling for medical beauty. For data collection, a survey was conducted by selecting customers who experienced counseling, and statistical analysis used the SPSS 21.0 program. According to the research results, first, perceived authenticity of hospital coordinators had a positive effect on empathy and communication satisfaction, and empathy had a positive effect on communication satisfaction. Second, it was found that empathy and communication satisfaction had a positive effect on revisit intention. Authentic counseling by hospital coordinators leads to increased communication satisfaction and revisiting the hospital by forming empathy. Therefore, if communication is made through authenticity and empathy in consideration of customers, rather than just sales improvement or job-based counseling, it can build trust and contribute to the performance of medical beauty institutions in the long run.

Analysis of Consumer Satisfaction on Career Guidance and Psychological Counseling at a University

  • PARK, Young-Taek;PARK, Hyeon-Young;LEE, Se-Rin;LIM, Hyeon-Jin;KWON, Young-Eun;KWON, Lee-Seung
    • Journal of Wellbeing Management and Applied Psychology
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    • v.4 no.2
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    • pp.26-34
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    • 2021
  • Purpose: The ultimate purpose of this study is to analyze this survey to understand the overall contents of college career guidance and psychological counseling, and to utilize it to improve the quality of learning and provide career guidance. Research design, data and methodology: The research period and survey subject are approximately one month from 2020.12.01(Tue) to 2021.01.03(Sun). Convenience sampling was conducted using a structured questionnaire composed of a 5-point Likert scale and 5 open-ended questions. As the analysis method, descriptive statistics such as reliability analysis and frequency analysis of Cronbach's α coefficient of internal consistency were mainly used. Data Analysis Statistical program was analyzed using SPSS 25 version. Results: The item with the highest score is that the counseling and counseling-related non-specialized programs offered by the Student Counseling Center are helpful for school life (3.56 points). Conversely, the lowest question is that seminars accompanied by priests are helpful for study (3.38 points). Conclusions: The average score of 5 questions in the career guidance and psychological counseling areas is 3.38 out of 5.

The Mediating Effect of the satisfaction of Basic Psychological Needs on the Relationship between Undergraduate Students' Parental Attachment and College Life Adjustment (대학생의 부모애착과 대학생활적응 간의 관계에서 기본심리 욕구만족의 매개효과)

  • Lee, Seul;Choi, Jin Ah
    • Human Ecology Research
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    • v.59 no.4
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    • pp.569-580
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    • 2021
  • The purpose of this study was to investigate the mediating effect of the satisfaction of basic psychological needs on the relationship between college students' parental attachment and college life adjustment. Participants comprised 235 college students enrolled in five universities located in the Gwangju and Jeonnam areas. To assess the mediating effects, correlation analysis and hierarchical regression analysis were performed using SPSS 25.0. The results were as follows: first, significant positive correlations were observed between parental attachment, satisfaction of basic psychological needs, and college life adjustment; second, satisfaction of basic psychological needs partially mediated the relationship between parental attachment and college life adjustment. This indicates that the satisfaction of basic psychological needs - such as autonomy, competence, and relatedness - is extremely important in enabling college students to adjust to college life.

Effects of Job Characteristics, Job Performance and Organizational Commitment on Job Satisfaction of Hospital Dietitians in the Taegu. Kyungpook Area (대구.경북지역 병원영양사의 직무특성, 업무수행도 및 조직몰입도가 직무만족도에 미치는 영향)

  • 이민지;이연경
    • Korean Journal of Community Nutrition
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    • v.5 no.4
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    • pp.672-682
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    • 2000
  • The purpose of this study was to identify the effect of job characteristics, job performance and organizational commitment on job satisfaction of hospital dietitians. The first survey was carried out on 74 hospital dietitians to determine their demographic characteristics, job characteristics, organizational commitment, and job satisfaction. The second survey was carried out on 47 hospital foodservice dietitians to determine their job performance. Thirty-two percent of the subjects were aged between 26 and 30, and 62.2% had Bachelor's degrees. The dietitians felt most satisfied by their co-workers, followed by the work-itself, supervision, pay, and promotion possibilities. Dietitians who had a higher education were satisfied with pay and supervision. The longer the length of employment, the more the satisfaction with the work-itself and pay, plus the higher the monthly wage the more the satisfaction with the work-itself, pay, supervision, and co-workers. lob satisfaction was high in the group that scored high on autonomy, feedback, task identity, and friendship of in the job characteristic inventory. The job performances of nutrition counseling(r= 0.469, p < 0.01), nutrition education(r= 0.446, p < 0.01) and management of therapeutic diet(r= 0.394, p < 0.01) were positively correlated with job satisfaction. The $R^2$for the multiple regression model was 0.677, indicating that 67.7% of the variance in job satisfaction could be accounted for by feedback, organizational commitment, nutrition counseling performance, and nutrition education performance. In conclusion, the level of job satisfaction for hospital dietitians would appear to improve with increased feedback, organizational commitment, and opportunity for nutrition counseling and nutrition education.

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Adolescent' Life Satisfaction in the Ecological Context (생태학적 맥락에 따른 청소년의 삶의 만족도)

  • Cho, Song-Yon;Kim, Hye-Won;Kim, Min
    • Journal of the Korean Home Economics Association
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    • v.49 no.3
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    • pp.87-98
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    • 2011
  • The purpose of this study was to examine the life satisfaction of adolescents in the ecological contexts of their individual, family, school, and social-cultural experiences. The participants were 1,099 middle and high school students in Chungnam-do. Instruments were the Satisfaction with Life Scale, Rosenberg Self-Esteem Scale, Parent-Adolescent Communication Inventory, the School Life Satisfaction Scale, and Social-Cultural Satisfaction Scale. Data analysis involved the use of descriptive statistics, t- and F-tests, Duncan's multiple range test, product-moment correlations, multiple regression, Cronbach's ${\alpha}$, and factor analysis. Results were as follows: Firstly, middle school students showed the highest levels of life satisfaction, and vocational high school students reported the lowest levels. Also, life satisfaction was inversely related to school grades. Secondly, for all the students, life satisfaction was positive correlated with self-esteem, open communication with parents, school life satisfaction, and social-cultural satisfaction. Lastly, open communication with parents and overall satisfaction with life at school explained more of the variance in adolescent life satisfaction than any other factors.