• 디지털산업정보학회논문지
• /
• 제8권1호
• /
• pp.191-205
• /
• 2012

A book review is one of the most important sources of information which provide the descriptive and evaluative contents about books. Reviews have great influence on consumer behavior because they are believed to be more reliable than information provided by sellers. Readers who read a book review includes information about book decide whether they will buy or not. This study examines customer attitude change by book reviews with regarding to different type of information sources(experts and prior customers) and different directions of messages. We address the following research questions: (1) Can positive book reviews with credibility have a positive impact on acceptance of books? (2) Can negative book reviews with credibility have a negative impact on acceptance of books? The results shows that a credibility is an essential factor for affecting customers' mind. When positive book reviews were written, both expert and customer opinions have a positive impact on acceptance of customers. Given negative book reviews of experts, trustworthiness is more important than expertise. However, a objectivity of customer's reviews is more important.

• 아태비즈니스연구
• /
• 제14권1호
• /
• pp.295-311
• /
• 2023

Purpose - This study investigates how review length and sentiment impact consumers' purchase intentions, using real online reviews as the data source. The study aims to understand how the length and tone of a review affect a potential buyer's decision-making process when considering a purchase. Design/methodology/approach - A 2 (comment length: long vs. short) × 2 (comment sentiment: positive vs. negative) × 2 (product type: practical vs. hedonic) experiment was conducted. Findings - Results indicate that longer reviews have a greater impact on consumers' perceived usefulness compared to short reviews, but do not affect purchase intentions. Review sentiment is found to have a stronger impact than review length, especially for negative sentiment. The study also suggests that consumers pay more attention to reviews of practical products, and that reviews have less influence on hedonic products. Research implications or Originality - The implications of these findings are relevant for both merchants managing reviews and consumers reviewing products.The results of this research could help businesses and marketers optimize their online review strategies to maximize their impact on consumer behavior.

• 한국산업정보학회논문지
• /
• 제14권1호
• /
• pp.73-89
• /
• 2009

본 연구는 은행 산업에서 소비자가 기존의 대면 서비스에서 셀프서비스 테크놀로지로 전환하는데 영향을 주는 요인을 도출 하는데 목적이 있다. 본 연구에서는 선행연구를 바탕으로 고객의 전환의도에 영향을 미치는 선행요인으로, 기존의 서비스에 대한 태도, 은행에 대한 태도, 그리고 전환에 따라 예상되는 결과를 제시하였고, 이들의 관계를 구조방정식모델을 통해 실증하였다. 분석결과 은행직원, 인터넷뱅킹, 그리고 현금입출금기기에 대한 소비자의 태도가 은행에 대한 태도에 유의미한 영향을 주는 것으로 나타났다. 특정 셀프서비스 기기에 대한 태도와 예상 결과 관계에서는, 인터넷 뱅킹과 자동 현금입출금기기에 대한 태도는 유용성과 즐거움의 대한 기대에 영향을 주는 것으로 나타났고, 인터넷뱅킹과 은행직원은 사회적 수용에 대한 기대에 영향을 주는 것으로 나타났다. 은행에 대한 태도도 역시 즐거움이 직접적 관련이 있는 것으로 나타났다. 특정 셀프서비스 기기에 대한 태도와 전환의도와의 관계에서, 인터넷 뱅킹에 대한 태도는 전환의도에 정의 영향을 미치는 반면, 자동 현금입출금기기에 대한 태도는 전환의도에 부의 영향을 미치는 것으로 나타났다. 예상되는 결과에 대한 기대에서 즐거움과 사회적 수용성은 전환의도에 정의 영향을 미치는 반면, 유용성은 부의 영향을 미치는 것으로 나타났다.

• 벤처창업연구
• /
• 제19권3호
• /
• pp.69-79
• /
• 2024

기업은 소비자의 불만족 요인을 적극적으로 파악하고, 예상되는 불평행동에 대하여 선제적으로 대응함으로써 소비자의 불만족을 해소하고 브랜드 로열티를 높여 재구매를 유도해야 한다. 이는 기업 규모와 무관하게 공통적으로 추구해야 하는 경영목표이다. 본 연구의 구체적인 목적은 소비자의 구매 전 기대성과와 구매 후 실제 지각성과와의 비교 여부에 따라서 불만족의 정도가 차이가 있는지, 불만족의 정도는 후속 행동인 불평행동의 유형에 영향을 미치는지, 이 과정에서 귀인행동은 조절적인 영향을 미치는지, 또한 결과의 지속성과 원인의 통제 가능성이 귀인 위치를 결정하는 요인으로 작용하는지 알아보는 것이다. 특히 벤처기업은 일반기업에 비해서 경영자의 정보처리 능력에 과부하가 걸릴 경우가 많아 의사결정에 있어서 여러 가지 비합리적인 오류를 보일 가능성이 있기 때문에 본 연구는 학문적으로나 실무적으로 중요한 의미가 있다. 분석결과, 불만족도는 부정적 불일치 그룹이 가장 높았으며, 불일치 정도가 높을수록 불만족도도 높았다. 불만족한 소비자의 귀인행동은 불만족의 정도에 조절적 영향을 미치고 있었는데, 불만족도는 외적 귀인집단이 내적 귀인집단보다 확연히 높았으며, 이는 통계적으로 유의했다. 한편, 결과의 지속성은 귀인 위치에 통계적으로 유의한 영향을 미치고 있으나 원인의 통제가능성은 그렇지 않았다. 귀인행동과 불만족의 정도는 불평행동의 유형에 영향을 미치지 않아 제한적인 영향력을 보여주었다. 본 연구는 이러한 결과들에 대한 해석과 함께 특히, 내구성 신제품을 제공하는 벤처기업에게 다양한 시사점들을 제시하고 있다.

• 유통과학연구
• /
• 제10권2호
• /
• pp.53-62
• /
• 2012

본 연구는 소비자의 구매의도 형성과 관련된 선행요인을 설명하는 주된 이론인 계획적 행동모델을 토대로 식품 관련 및 식품소비관련 소비자의 개성특성, 과거 구매행동 빈도 등의 요인들을 포함하여 유기농식품에 대한 소비자의 구매의도에 미치는 구체적인 영향요인을 제시하고자 이루어졌다. 분석결과를 요약하면 다음과 같다. 첫째, 계획적 행동모델에서 주관적 규범을 제외한 태도, 지각된 행위통제(비용)는 구매의도에 유의하게 영향력이 있는 것으로 나타났으며, 특히 유기농식품에 대해 긍정적인 태도를 가질수록 구매의도가 증가할 확률이 높아진다고 할 수 있다. 둘째, 식품에 대한 관심이 많고 중요하게 생각하는 소비자일수록 유기농식품에 대하여 호의적인 태도를 가지게 될 확률이 증가하며, 과거에 유기농식품을 구매한 빈도가 유기농식품에 대한 구매의도에 영향을 미치는 것으로 나타났다. 셋째, 유기농식품을 이용하지 않을 경우 나타날 수 있는 소비자의 부정적 감정이 유기농식품에 대한 구매의도에 부(-)의 영향을 미치는 것으로 나타났다. 넷째, 주관적 규범은 구매의도에, 식품 관련 개성특성(저항감)은 태도에 유의한 영향을 미치지 않는 것으로 나타났다. 본 연구에서 밝혀진 연구결과는 점차적으로 계획적 행동모델의 설명력을 높이기 위해 다양한 요인들을 포함하는 모델의 확장에 대한 필요성이 제기되고 있는 가운데, 향후 소비자들의 구매행동에 있어 구매의도에 추가적인 요인들의 영향력을 검증하였다는 점에서 그 의미를 찾을 수 있다. 하지만 본 연구에서는 식품의 종류를 구분하지 않고 조사하였기 때문에 식품의 종류에 따라 소비자의 반응이 다를 수 있기에 향후에는 이점을 보완해 나가야할 것이며, 또한 구매경험여부에 따라 군집을 나누어 연구하지 않았기 때문에 유기농식품의 구매경험여부에 따라 구매자들을 비교, 검토하여 연구해나가야 필요성이 제기된다.

• 한국의류학회지
• /
• 제39권4호
• /
• pp.613-624
• /
• 2015

This study examined: 1) the effect of store density on perceived crowding 2) the difference of perceived price benefit of sale by store density 3) the effect of perceived price benefit and store density on perceived crowding and 4) the effect of perceived crowding and price benefit on shopping behaviors. Store density and perceived crowding were categorized into social and spatial dimensions. Data were collected with 6 (high, medium, and low social and spatial densities) * 2 (sale and no-sale) between-subjects experimental designs. A total of 395 responses were analyzed. The results revealed that social density affected social crowding, but spatial density had no effect on perceived crowding. Price benefit of sale was not different by store density. The sale itself did not affect perceived crowding. Under the social density situation, perceived price benefit reduced spatial crowding and social crowding showed a positive effect on purchase behavior while spatial crowding had a negative effect. However, the most important effect on purchase behavior was price benefit. The study implies that social density (not spatial density) is important for consumer behavior and retail strategies.

• 웰빙융합연구
• /
• 제4권2호
• /
• pp.14-18
• /
• 2021

Purpose: The purpose of this study was to identify the factors that enhance brand identity among the four relationship factors in the well-being industry: brand relationships, product relationships, employee relationships, and other customer relationships, and to examine the impact between consumers' brand identity and committed behaviors performed by consumers of brand equality, promotion, cooperation, and advocacy. Research design, data and methodology: The models designed in this study were proposed based on prior studies and the survey was conducted on well-being consumers for empirical testing of the models. Valid samples of a total of 350 data collected were analyzed using the SAS 9.4 statistical package programs, and the results for the structural equation model analysis are as follows. Results: First, the three relationships in the brand community have all been shown to improve brand identity, but the product relationship has had a negative significant effect. Second, consumers' brand identity has had a strong effect of promoting both committed behavior, cooperation and advocacy. Conclusions: Based on these analysis results, the theoretical implications of the well-being industry were presented, and effective practical implications were presented to the well-being operators and the community operators of well-being brands.

• 유통과학연구
• /
• 제21권6호
• /
• pp.69-81
• /
• 2023

Purpose: The study investigates the moderating impact of interpersonal mindfulness (IM) on the link between perceived similarity (OPS), physical appearance (OPA), and suitable behavior (OSB) - three key factors of other consumer perception (OCP) and brand experience (BE) in distribution of OCP and brand. Research design, data, and methodology: This study collected data from 612 consumers at shopping malls. SmartPLS 3.3.9 software were used to assess the measurement model and structural model. Results: According to the study's findings, IM has a negative modality in the impact between BE and OPS, OPA, and OSB. That also demonstrates how distribution of OCP and brand can affect a person's brand experience. Conclusions: The distribution of OCP and IM interactions have a significant influence on the brand experience in brand distribution. The study's results show that IM including mindfulness will function as a moderator between perceived similarity, physical appearance, suitable behavior regarded proper by other consumers, and brand experiences; therefore, they impact to brand distribution. The findings give a foundation for further IM research and add to the brand distribution theory that already exists. The findings also have some managerial implications in brand distribution.

• 한국의류학회지
• /
• 제26권11호
• /
• pp.1527-1576
• /
• 2002

Quick Response based Mass-Customization can be produced and distributed customized goods and services on mass basis in apparel e-business. Because consumers can: t touch and feel the apparel products in e-business, they tend to have the negative buying behavior. The purpose of this study is to investigate the differences of consumer's texture sensibility of apparel products based on marketing channels (on-line/off-line). Two types of questionnaires for on-line and of f-line were used to assess consumer sensibility on apparel fabric. The 8 swatches were selected in regard to the previous literatures. 205 questionnaires for each type (on-line/off-line) were distributed. Statistical devices were t-test, mean and standard deviation with SPSS10.0. The result of this study was showed that there were partially significant differences on consumers' texture sensibility on apparel products between on-line and off-line. Under on-line environment, consumers perceived corduroy as warm, strong, and sandy. taffeta as warm, sandy, and glossy, denim as sandy, and warm, organza as sandy, and thin, satin as sandy, dense, and modern, chiffon as sandy, and flat, velvet as warm, and soft, single jersey as warm, soft, and comfortable. Therefore, apparel firms cooperating based Mass-Customization in e-business have to pay attention to the differences on consumers’ texture sensibility of on-line apparel products from those of off-line.

• 가정과삶의질연구
• /
• 제31권4호
• /
• pp.15-31
• /
• 2013

Consumers are quite worried about food safety because food is one of the most important necessities in everyday life. Many studies have been conducted regarding the food safety issues, however, most researches have focused only on a limited range of risk factors and used only quantitative survey methods. The purpose of this study was to investigate consumers' perceptions of the risky components of food safety and how the perceptions have been formed. For this study in-depth interviews were conducted. For the interviewees, nine housewives, who are in their 30s to 50s, were selected taking into consideration their age, education level, number of children, and employment status. Results showed that the risk factors many consumers worried about were agricultural pesticides, MSG, food additives, GMO, Mad Cow Disease, preservatives, and growth hormones, etc. Consumers were worried about the risk of the retail process the most because they thought it was not informed and controlled well. Consumers tend to worry much more when the risks are involuntary, uncontrollable, unreliable, and have a gradual negative effect. Some of the food safety-oriented behaviors of consumers were also investigated.