• 제목/요약/키워드: Consumer Trust

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전남지역에서 신뢰, 지식, 낙관성, 위험과 편익이 유전자 변형 음식에 대한 태도에 미치는 효과 측정 (Measuring the Effects of Trust, Knowledge, Optimism, Risk and Benefits on Consumer Attitudes toward Genetically Modified Foods in the Jeonnam Area)

  • 강종헌;정항진
    • 한국식생활문화학회지
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    • 제23권4호
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    • pp.421-426
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    • 2008
  • The purpose of this study was to measure the effects of trust, knowledge, optimism, risk and benefits on consumer attitudes toward genetically modified foods. A total of 326 questionnaires were completed. Moderated regression analysis was used to measure the relationships among the variables. The analysis results for the data indicated a good model fit in Model 2 rather than Model 1, in which the direct effects of trust, optimism and benefits had statistically significant direct effects on the respondents' attitudes toward genetically modified foods, while the direct effects of knowledge and risk were not statistically significant. As expected, the interaction term of risk and benefit had a significant effect on consumer attitude. Moreover, the effect of risk on consumer's attitude toward genetically modified foods was statistically significant at all levels of benefit, except at the lower benefit level. Finally, the results of this study indicated that genetically modified food developers and marketers should attach importance to the interaction effect of benefits to understand the elements of market demand and customer loyalty.

벤처기업의 웹사이트에 대한신뢰의 선행요인과 결과요인의 구조적 관계 (Structural Relation between Antecedents and Consequences of Web Site's Trust of Venture Company)

  • 곽원섭
    • 벤처창업연구
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    • 제8권4호
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    • pp.25-35
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    • 2013
  • 본 연구는 벤처기업의 웹사이트에 대한 신뢰의 선행요인과 결과요인의 구조적 관계를 확인하고 웹사이트에 대한 신뢰, 만족도 및 행동의도에 영향을 주는 선행변수를 밝히고자 하였다. 이를 위해 대학생 123명을 대상으로 3개의 벤처기업의 웹사이트에 대한 과제 수행을 하도록 한 후 방문 웹사이트에 대한 지각을 측정하였다. 그 결과 첫째, 벤처기업의 웹사이트의 특성을 측정하기 위한 문항들에 대한 요인분석결과, 웹사이트의 디자인, 비즈니스 기능의 지원, 인터페이스, 기술, 커뮤니티, 콘텐츠의 6개 요인이 추출되었다. 둘째, 벤처기업의 웹사이트 특성 6개 요인을 선행변수로, 웹사이트의 신뢰도, 만족도 및 행동의도 의 3개 요인을 내생요인으로 한 모형을 구성하여 관계구조 모형에 대한 검증을 시도하였다. 공분산 구조분석 결과, 전반적 부합지수들은 비교적 양호하게 나타났으며, 경로도형에서는 웹사이트의 디자인, 인터페이스, 기술 및 커뮤니티의 요인들이 웹사이트의 만족도로 가는 경로가, 그리고 디자인과 콘텐츠가 웹사이트의 신뢰도로 가는 경로에서 유의하게 나타났다. 내생요인간의 경로는, 만족도는 행동의도에 영향을 주는 것으로 나타났으나 웹사이트의 신뢰도는 만족도의 매개역할을 통해 행동의도에 영향을 주는 것으로 나타났다. 이러한 결과를 기초로 쇼핑몰 운영에 있어서의 시사점을 논의하였다.

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친환경 농산물의 선택결정요인이 소비자신뢰와 추천의도에 미치는 영향 (This Effect of Eco-friendly Agricultural Product Selection Criteria on the Degree of Consumer Trust and Recommendation Intention)

  • 이선호
    • 한국조리학회지
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    • 제22권4호
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    • pp.181-191
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    • 2016
  • 본 연구에서는 친환경농산물 선택결정요인이 소비자신뢰와 추천의도에 미치는 영향요인들과 그 요인을 이용한 앞으로의 활용방안을 제시하고자 한다. 총 220부의 설문지를 배포하여 불성실하게 응답한 10부의 설문지를 제외한 나머지 210부의 유효한 설문지를 실증연구에 사용되었다. 조사연구의 목적을 달성하기 위하여 통계프로그램 SPSS 18.0을 활용하여 빈도분석, 요인분석 및 신뢰도분석, 상관관계분석, 회귀분석을 실시하였다. 분석결과를 보면 선택결정요인에 대한 측정항목의 탐색적 요인분석 결과, 3개 요인으로 KMO 값은 0.735, 총분산비율 79.373%, 소비자신뢰에 대한 요인분석은 총분산비율 75.431%, KMO 값은 0.695로 나타났다. 추천의도에 대한 요인분석은 총분산설명력 68.428%, KMO 값은 0.694로 나타났다. 변수들 간의 상관관계가 다른 변수에 의해 설명되는 정도가 좋게 분석되었고, 유의확률이 0.000으로 나타나 전반적으로 변수들 간의 상관관계는 유의적이다. 따라서 선택결정요인에 따른 소비자신뢰는 추천의도에 미치는 영향에 관한 가설은 채택되었다.

The Effects of Experience and Brand Relationship to Brand Satisfaction, Trust and Loyalty Shopping Distribution of Consumer Philips Lighting Product in Indonesia

  • BUDI, Sylvia Christianti;HIDAYAT, Z.;MANI, La
    • 유통과학연구
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    • 제19권1호
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    • pp.115-124
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    • 2021
  • Purpose: This study examines the effects of several brand variables on customer satisfaction and brand loyalty. Research design, data, and methodology: The survey was conducted on a community with 302 city residents in Greater Jakarta as consumers of lighting products. The constructs were arranged based on several independent variables such as brand experience, brand relationships, and brand trust on customer satisfaction and brand loyalty. Customer satisfaction was positioned as an intervening variable to examine the effects on brand loyalty. Results: The consumer's experience determines the attitude and satisfaction at the next action. Brand experience significantly influences customer satisfaction and brand loyalty. Meanwhile, a brand association related to the benefits of the product concerned so that the relationship also affects customer satisfaction and brand loyalty. However, the brand relationship does not affect brand trust. Consumers do not readily believe without experience. Conclusion: The consumer's experience significantly influences satisfaction and brand loyalty, both direct and indirect. Brand relationships affected customer satisfaction and had a direct effect on brand loyalty. Likewise, brand trust has a direct effect on brand loyalty. The findings' implications emphasize the importance of brand owners to provide positive, memorable experiences to the consumers.

중국 패션소비자의 쇼핑성향에 따른 인터넷 쇼핑몰 품질지각, 만족, 신뢰, 몰입 및 구매의도에 관한 연구 (A Study on Shopping Mall Quality, Satisfaction, Trust, Commitment and Purchase Intention According to Shopping Propensity of Chinese Consumer)

  • 홍병숙;나윤규;허단단
    • 한국의류학회지
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    • 제33권4호
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    • pp.622-633
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    • 2009
  • I need to study variations which affect Chinese internet shopping-mall vendor and Chinese buyer's long term relationship and utilize that insight on marketing strategy. For that, I studied effect of shopping propensity, internet shipping-mall quality on satisfaction, trust, commitment and purchase intention of fashion products, mainly fashion goods consumers in their 20s-30s at Shanghai and Beijing. 453 respondents' survey was used for this study by random sample selection and analyzed through frequency analysis, factor analysis, regression analysis, cross-tab, ANOVA test with SPSS12.0. Through this study, I found out that Chinese fashion goods consumer can be categorized as information seeker, variety seeker and innovation seeker. Among them, innovation seeker was most sensitive on shopping mall's quality, satisfaction, trust, commitment and purchase intention and Chinese consumer's evaluation on internet shopping-mall' perceived quality affect satisfaction, absorption, trust and fashion goods purchase intention. Based on that, I need to understand more about target consumer before enter the market, because there is difference of shopping-mall quality, satisfaction, trust, absorption and purchase intention according to shopper's propensity and demographic factors.

Who Buys Our Brand? The Influence of Consumption Values and the Congruity with Brand Benefits on Brand Identification, Trust and Loyalty

  • Namkung, Sol;Park, Seong-Yeon
    • Asia Marketing Journal
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    • 제22권4호
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    • pp.1-25
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    • 2021
  • This paper explores how the positive effect achieved when consumption value matches brand benefit can increase brand loyalty. Prior research on consumption value mainly focused on perceived value; these studies omit consumers' views of consumption value. Therefore, this study examines the effect of congruence between consumption values (functional, emotional, social, and ethical value) and perceived brand benefits (enabling, enticing, symbolic, and socially responsible benefits) on consumers' brand identification, trust, and loyalty. We find a positive effect on brand identification and brand trust when a consumer's value is similar to a brand benefit, particularly between functional value and enabling benefit, and ethical value and socially responsible benefit. However, congruence between consumption value and perceived brand benefit only had an indirect effect on brand loyalty by mediating brand identification and trust. This study provides a basis for implementing a marketing strategy to build brand assets and increase brand loyalty by providing consumers with the value they want in a diversified market.

Effect of Eco-Friendly Retail Visual Congruence on Trust

  • Eun-Jung Lee
    • International Journal of Advanced Culture Technology
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    • 제11권2호
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    • pp.366-374
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    • 2023
  • Growing environmental awareness around the world has made environmental issues increasingly important in business. While most past research has focused on consumers' sustainable morals and lifestyles as the main motivations for eco-friendly consumption, few studies have examined the effect of traditional marketing programs on sustainable consumption. In this study, the author posited that delicate visual cues in store retail environments, particularly visual cues of the store interiors, affect the ways consumers evaluate the brand. The author specifically tested the effect of visual congruence, or the perceived fit between brands and visual cues in retail atmospheres, on perceived brand image and trust. The results of the online survey of 622 U.S. consumers indicated that visual congruence has a significant positive effect on consumer trust in the brand. The author also hypothesized that environmental concerns would moderate the relationships. consumers' subjective environmental concerns do not moderate the positive effect of visual congruence on trust in the brand.

오픈마켓에서 중개자특성 및 사이트특성이 신뢰가치성 요인과 신뢰에 미치는 영향에 관한 연구 (The Effects of Intermediary and Site Characteristics of a B2C E-marketplace Upon Trustworthiness Factors and Trust)

  • 조휘형;홍일유
    • 경영정보학연구
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    • 제11권3호
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    • pp.83-106
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    • 2009
  • 최근 오픈마켓 시장이 빠르게 성장하면서 미지의 판매자들과 불확실한 가운데 거래를 하여야 하는 소비자가 전자상거래 업체에 대해 지각하는 신뢰가 오픈마켓의 주요성공요인 중의 하나로 인식되고 있다. 본 연구에서는 오픈마켓의 소비자 신뢰 모델을 제안한다. 오픈 마켓에서 중개자 특성 및 사이트 특성이 능력, 배려, 무결성의 세 가지 신뢰가치성 요인들에 각각 어떻게 영향을 미치는지 살펴보고 또 이들 신뢰가치성 요인들과 중개자 신뢰 간에 어떠한 관계가 존재하는지 이해하는데 연구의 목적이 있다. 실증분석의 결과에 따르면, 중개자 특성 및 사이트 특성이 모두 신뢰가치성 요인들과 정의 관계가 있는 것으로 나타났다. 또한 신뢰가치성의 세 개 요인 모두 중개자에 대한 전반적인 신뢰와 긍정적인 관계를 갖는 것으로 밝혀졌다. 특히 무결성 요인이 신뢰에 높은 상관관계를 맺고 있는 것으로 나타나 오픈마켓이 소비자 신뢰를 구축하는데 있어 무결성에 더 큰 비중을 둘 필요가 있음을 알 수 있었다. 본 연구의 결과를 바탕으로 오픈마켓 운영사의 소비자 신뢰 구축을 위한 가이드라인을 제시하였다.

Exploring Antecedents of Consumers' Willingness to Depend on E-Health Information

  • Oh, Su-Jin
    • International Journal of Contents
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    • 제8권1호
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    • pp.61-68
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    • 2012
  • Previous research on online health (e-health) information was primarily focused on consumer information search behavior and information quality. Although studies addressing online information quality have flourished, they have yet to thoroughly examine whether consumers actually use the information they search. The purspose of this study suggests a conceptual framework that examines the potential antecedents of a consumers' willingness to depend on e-health information as an indicator of the consumer's trust of the provided e-health information. The proposed antecedents include healthcare product involvement, online skill level, perceived quality, and credibility of the source. Using structural equation modeling on online survey data, seven hypotheses, which describe the relationships between the variables of the model, were tested. The results indicate that consumer willingness to depend on provided e-health information was significantly influenced by the consumers' perceived quality and credibility of specific e-health information. Consumer involvement in healthcare and their online skill-level, respectively, also positively related to perceived quality and credibility regarding e-health information.

지속적 관여도 및 인지된 위험이 소비자의 온라인 상인선택 프로세스에 미치는 영향에 관한 연구: 요구신뢰 수준 개념을 중심으로 (How Enduring Product Involvement and Perceived Risk Affect Consumers' Online Merchant Selection Process: The 'Required Trust Level' Perspective)

  • 홍일유;이정민;조휘형
    • Asia pacific journal of information systems
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    • 제22권1호
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    • pp.29-52
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    • 2012
  • Consumers differ in the way they make a purchase. An audio mania would willingly make a bold, yet serious, decision to buy a top-of-the-line home theater system, while he is not interested in replacing his two-decade-old shabby car. On the contrary, an automobile enthusiast wouldn't mind spending forty thousand dollars to buy a new Jaguar convertible, yet cares little about his junky component system. It is product involvement that helps us explain such differences among individuals in the purchase style. Product involvement refers to the extent to which a product is perceived to be important to a consumer (Zaichkowsky, 2001). Product involvement is an important factor that strongly influences consumer's purchase decision-making process, and thus has been of prime interest to consumer behavior researchers. Furthermore, researchers found that involvement is closely related to perceived risk (Dholakia, 2001). While abundant research exists addressing how product involvement relates to overall perceived risk, little attention has been paid to the relationship between involvement and different types of perceived risk in an electronic commerce setting. Given that perceived risk can be a substantial barrier to the online purchase (Jarvenpaa, 2000), research addressing such an issue will offer useful implications on what specific types of perceived risk an online firm should focus on mitigating if it is to increase sales to a fullest potential. Meanwhile, past research has focused on such consumer responses as information search and dissemination as a consequence of involvement, neglecting other behavioral responses like online merchant selection. For one example, will a consumer seriously considering the purchase of a pricey Guzzi bag perceive a great degree of risk associated with online buying and therefore choose to buy it from a digital storefront rather than from an online marketplace to mitigate risk? Will a consumer require greater trust on the part of the online merchant when the perceived risk of online buying is rather high? We intend to find answers to these research questions through an empirical study. This paper explores the impact of enduring product involvement and perceived risks on required trust level, and further on online merchant choice. For the purpose of the research, five types or components of perceived risk are taken into consideration, including financial, performance, delivery, psychological, and social risks. A research model has been built around the constructs under consideration, and 12 hypotheses have been developed based on the research model to examine the relationships between enduring involvement and five components of perceived risk, between five components of perceived risk and required trust level, between enduring involvement and required trust level, and finally between required trust level and preference toward an e-tailer. To attain our research objectives, we conducted an empirical analysis consisting of two phases of data collection: a pilot test and main survey. The pilot test was conducted using 25 college students to ensure that the questionnaire items are clear and straightforward. Then the main survey was conducted using 295 college students at a major university for nine days between December 13, 2010 and December 21, 2010. The measures employed to test the model included eight constructs: (1) enduring involvement, (2) financial risk, (3) performance risk, (4) delivery risk, (5) psychological risk, (6) social risk, (7) required trust level, (8) preference toward an e-tailer. The statistical package, SPSS 17.0, was used to test the internal consistency among the items within the individual measures. Based on the Cronbach's ${\alpha}$ coefficients of the individual measure, the reliability of all the variables is supported. Meanwhile, the Amos 18.0 package was employed to perform a confirmatory factor analysis designed to assess the unidimensionality of the measures. The goodness of fit for the measurement model was satisfied. Unidimensionality was tested using convergent, discriminant, and nomological validity. The statistical evidences proved that the three types of validity were all satisfied. Now the structured equation modeling technique was used to analyze the individual paths along the relationships among the research constructs. The results indicated that enduring involvement has significant positive relationships with all the five components of perceived risk, while only performance risk is significantly related to trust level required by consumers for purchase. It can be inferred from the findings that product performance problems are mostly likely to occur when a merchant behaves in an opportunistic manner. Positive relationships were also found between involvement and required trust level and between required trust level and online merchant choice. Enduring involvement is concerned with the pleasure a consumer derives from a product class and/or with the desire for knowledge for the product class, and thus is likely to motivate the consumer to look for ways of mitigating perceived risk by requiring a higher level of trust on the part of the online merchant. Likewise, a consumer requiring a high level of trust on the merchant will choose a digital storefront rather than an e-marketplace, since a digital storefront is believed to be trustworthier than an e-marketplace, as it fulfills orders by itself rather than acting as an intermediary. The findings of the present research provide both academic and practical implications. The first academic implication is that enduring product involvement is a strong motivator of consumer responses, especially the selection of a merchant, in the context of electronic shopping. Secondly, academicians are advised to pay attention to the finding that an individual component or type of perceived risk can be used as an important research construct, since it would allow one to pinpoint the specific types of risk that are influenced by antecedents or that influence consequents. Meanwhile, our research provides implications useful for online merchants (both online storefronts and e-marketplaces). Merchants may develop strategies to attract consumers by managing perceived performance risk involved in purchase decisions, since it was found to have significant positive relationship with the level of trust required by a consumer on the part of the merchant. One way to manage performance risk would be to thoroughly examine the product before shipping to ensure that it has no deficiencies or flaws. Secondly, digital storefronts are advised to focus on symbolic goods (e.g., cars, cell phones, fashion outfits, and handbags) in which consumers are relatively more involved than others, whereas e- marketplaces should put their emphasis on non-symbolic goods (e.g., drinks, books, MP3 players, and bike accessories).

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