• 한국주거학회논문집
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• 제27권5호
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• pp.65-72
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• 2016

The purpose of the study was to investigate defect cases in residential interior design, to identify the state of defects, and to categorize types of defect and disputes. In addition, consumer appraisal to residential interior design service were analyzed. The results of this study could provide fundamental information regarding the defects and claims in residential interior design. First, we did literature review for defect disputes in architectural design and interior design. We identify the definition of defects by building life cycle, by state of construction, by activity, and by design performance. Second, we analysed interior design defects cases reported in Korea Consumer Agency & Ministry of Land, Infrastructure and Transport. A total of 49 cases of defect disputes in residential interior design from 2000 to 2015 were investigated. As a result, many defects appeared during the construction stage. A majority of defects cases fall into insulation, water-proofing/leakage work. In terms of design aspects claim, functional and aesthetic defects were claimed. Third, from Consumer Market Evaluation Indicators, raw data from 500 respondents were investigated for the housing repair and interior design. It is found that information comparability, responsiveness to consumer claim, price, and safety are important factors for consumer satisfaction in interior design.

• 가정과삶의질연구
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• 제23권3호
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• pp.185-195
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• 2005

The main propose of this study was 1 examine the relations of parenting behaviors perceived by children to children's aggression and Unsocial behaviors with a sample of 301 6th-graders(161 boys and 140 girls) and their teachers(N=10). The children answered questionnaires regarding parenting behaviors such as physical punishment psychological control, md responsiveness. Children's aggression and unsocial behaviors were rated by their teachers. Boys showed higher overt aggression than girls. Children were more aggressive when they perceived that their parents used more physical punishment and psychological control and they were less responsive. Children showed more prosocial behaviors when they perceived that their parents used less physical punishment' and psychological control and they were more responsive. The more aggressive the children were, the less prosocial they were.

• 에너지공학
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• 제8권4호
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• pp.505-511
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• 1999

One of the major challenges confronting a multiservice electric utility is the establishment of the right prices, for its services. The key objectives of particular pricing schemes are reasonableness of company earnings. Economic efficiency, the responsiveness of supply and of the allocation of sources to the desires of consumers, and maintenance of some degree of competition. This paper proposes a value-based pricing mechanism amenable to the current deregulation situation in electricity market allowing service differentiation. The proposed pricing mechanism can be implemented ina nodal auction model, and can also be applied to direct load control.

• 아동학회지
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• 제26권2호
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• pp.55-74
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• 2005

This study investigated the effects of children's temperament and environmental factors on boys' and girls' noncompliance in ecological context. Observations were made of 62 children(34 boys and 28 girls, $\bar{x}$= 44 months) enrolled in child-care centers. Mothers and caregivers completed questionnaires. Data were analyzed by t-test, Pearson's Correlation, and three way ANOVA. Results showed no significant gender difference in noncompliance. There were correlations between children's activity level, maternal rejection and responsiveness, quantity of child-care and boys' noncompliance. For girls, only activity level and quantity of child-care were related to noncompliance. The effects of maternal child-rearing behavior and child-care variables on noncompliance varied by children's gender and temperament.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2006년도 춘계공동학술대회 논문집
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• pp.1863-1871
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• 2006

This paper develops and defends the concept of reference-quality in consumer choice, demonstrating its impact on aggregated market demand. The concept of reference-quality refers to an internal standard against which observed qualities are compared in consumer choice behavior. In doing so, we examine and reveal the formation mechanism and the structure of reference-quality in the U.S. wireless phone market. Consequently, we recognize and introduce a brand-specific reference both in price and product quality in aggregated product demand which enable us to measures the responsiveness of market demand to the innovation of a certain brand.

• 품질경영학회지
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• 제29권4호
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• pp.116-132
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• 2001

The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

• Journal of Electrical Engineering and Technology
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• 제4권1호
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• pp.49-54
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• 2009

One of the major challenges confronting a multiservice electric utility is the establishment of the right prices for its services. The key objectives of particular pricing schemes are reasonableness of company earnings, economic efficiency, the responsiveness of supply and of the allocation of sources to the desires of consumers, and maintenance of some degree of competition. This paper proposes a value-based pricing mechanism amenable to the current deregulation situation in electricity market allowing service differentiation. The proposed pricing mechanism can be implemented in a nodal auction model, and can also be applied to direct load control.

• 한국콘텐츠학회논문지
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• 제10권10호
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• pp.318-325
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• 2010

본 연구는 전문서비스 경쟁우위를 확보하기 위한 강력한 충성도 구축을 위해 전문서비스만의 차별화된 특성을 반영한 충성도 구축 모형을 검증하고자 한다. 전문서비스는 서비스의 일반적인 특성 외에도 소비자가 서비스 결과를 쉽게 예측할 수 없고 서비스 제공자와 이용자간의 지식불균형이 커서 서비스를 이용하고 난 이후에도 서비스 만족과 품질을 평가하기 어렵다는 특성을 가지고 있다. 그래서 전문서비스는 이용과정에서 고객이 지각하는 만족과 감정이 충성도 형성에 결정적인 역할을 할 것이다. 이에 따라 본 연구의 모형에서는 전문서비스 이용과정의 만족차원으로 반응적 만족, 상호작용 만족, 기술적 만족차원으로 나누어 검토하고 감정적 몰입과 계산적 몰입과의 관계, 몰입의 차원과 충성도 간의 관계를 구조적으로 살펴보았다. 분석결과 전문서비스 이용과정에서 지각하는 만족의 차원은 감정적 몰입과 계산적 몰입을 모두 높이며, 이러한 몰입은 충성도 형성에 영향을 미치고 있음을 알 수 있다.

• 무역상무연구
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• 제66권
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• pp.285-312
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• 2015

Export and import of food, agriculture, forestry, fishery products are suffering from low growth rate due to the European financial crisis, global recession, and Japan's 2012 export expansion following the aftermath of 2011 earthquake. Upon the signing and enactment of Free Trade Agreement with the U.S. and the EU, agriculture and fishery product have become the center of attention. Agriculture and fishery was reported to be 80million dollars, 1.46% of total national export, in 2012. Starting from2000, South Korea's government began its effort to expand agriculture and fishery export and as a result, export has steadily increased despite decreased consumption led by global recession. K-Sure has started an insurance program with the purpose of promoting SME business's export. It protects SME business against risk arising from credit, emergency, bad debt, and domestic price increase. This study aims to evaluate the service quality of K-Sure's insurance program via surveying SME businesses in the agriculture and fishery industry. Also this study will identify key service factors for SME businesses and explore ways to expand SME exports of agriculture and fishery by analyzing consumer satisfaction index. Results indicated service product quality factor, service communication quality factor, and social quality factor was key to improving consumer satisfaction for SME businesses in agriculture and fishery industry. Service product quality factor had a negative effect on consumer satisfaction in term of variety and results indicated that service communication quality factor's responsiveness element had minimal impact on consumer satisfaction. Conversely, all elements for social quality factor had positive effects on consumer satisfaction. Thus, leading to the conclusion that improvements in service product quality factor and service communication quality factor will indeed increase consumer satisfaction.

• 한국의류학회지
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• 제43권5호
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• pp.682-698
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• 2019

This study examines whether experiential factors of virtual reality (VR) stores influence consumers' perceived amount of information and satisfaction, which in turn influences revisit intention. This also study examines whether the experiential factors differ as a function of an individual characteristic such as environmental responsiveness. Female consumers who had an experience in using VR technology for digital shopping participated in the online survey. The results showed that educational, escapist and aesthetic experiences have a significant impact on the perceived amount of information, and entertainment and escapist experiences have a significant impact on satisfaction. In addition, the perceived amount of information has a positive effect on customer satisfaction, which in turn has a positive effect on revisit intention. There is also a difference in the effect of experiential factors on consumer responses depending on the environmental responsiveness. This study provides theoretical suggestions for experiential marketing and presents practical implications for developing marketing strategies for digital retailers utilizing VR technology.