• Title/Summary/Keyword: Consultants

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Perspective Differences between System Managers and Consultants as to ERP Critical Success Factors (ERP 성공요인에 대한 시스템관리자와 컨설턴트 간의 시각 차이)

  • Chang Hwal-Sik;Choi Yoo-Jung
    • The Journal of Information Systems
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    • v.14 no.2
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    • pp.215-236
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    • 2005
  • The purpose of this paper is to examine the differences in the critical success factors for ERP adoption suggested by the system managers and the ERP consultants. The survey results indicated the following findings. First, there was no significant difference in the relative importance of the critical success factors between the system managers and the ERP consultants. Both groups agree that 'top manager's concern and support' is the most critical factor and that 'user involvement' is the second. However, the system managers tend to think 'training and education of end users' and 'cooperations among the project participants' more important than the consultants do. Second, both groups agree that the most important ERP contribution should be 'improvements in the business processes.' They also agree that the least important aspect is 'ERP's contribution to the individual's productivity.' In overall, the ordered lists of ERP evaluation criteria according to their importances were of no significant difference between the groups. Third the two groups showed differences when they were asked to evaluate the importance of the critical success factors for each of the ERP evaluation criterion. In general, the system managers tend to put more emphasis on 'training and education of end users' and 'adaptation of end users to the changed processes,' whereas the consultants tend to emphasize more on 'top managers' interest and supports' and 'project manager's capabilities and performance.' The differences in the critical success factors presented by the two groups indicated that more efforts need to be devoted to understanding other participant's interests and concerns in an ERP project team. Better coordinations based on the mutual understandings could improve the chance of achieving a success in adopting ERP packages.

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The Moderating Effect of Social Support in the Relationship between Job Stress and Emotional Burnout of Insurance Call center consultants (보험회사 콜센터 상담사의 직무스트레스와 정서적 소진의 관계에서 사회적 지원의 조절효과)

  • Kim, Hyun-Jung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.11
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    • pp.53-59
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    • 2018
  • This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

Study on the Feasibility Test of Renewable Energy Systems for Schools (학교 건물의 신재생에너지 적용을 위한 수요/공급 분석 및 평가에 관한 연구)

  • Nam, Hyun-Jin;Park, Eun-Mi;Pae, Min-Ho;Kim, Jae-Min;Park, Hyo-Soon
    • Korean Journal of Air-Conditioning and Refrigeration Engineering
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    • v.22 no.4
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    • pp.197-204
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    • 2010
  • Schools are one of the most suitable buildings for renewable energy systems because they have favourable demand profiles for renewable energy system (e.g. solar thermal collector, photovoltaic panels), modular-based building plan and large open spaces (e.g. play ground, gardens, roof) for the installation. This paper presents a methodology of the feasibility test for renewable energy systems to be installed at schools. The methodology is based on the analysis of the demand/supply profiles dynamic matching. a case study is also presented to test the applicability of the proposed assessment methodology.

Harmonic Impact Studies of Grid-Connected Photovoltaic Generation System (계통연계 태양광발전시스템 고조파 영향 검토)

  • Lee, Kang-Wan;Jung, Hyong-Mo;Lee, Sang-Min;Yu, Gwon-Jong
    • Proceedings of the KIEE Conference
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    • 2009.07a
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    • pp.1134_1135
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    • 2009
  • 태양광발전 출력은 인버터를 통하여 상업용 전력계통에 연계된다. 소형 태양광발전 전력은 다수의 수용가를 포함하고 있는 기존의 22.9kV 배전선로에 직접 연결되며, 비선형 전력전자소자로 구성된 인버터는 고조파를 발생하게 된다. 본 논문은 태양광발전소 고조파를 실측하여 이를 모델로 연계 전력계통에 미치는 고조파 영향을 전력계통 해석 도구인 소프트웨어로 분석한 것이다.

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Management after installation of artificial fish reefs -Present Condition and Development Scheme- (인공어초 사후관리 현황과 발전방향)

  • Ahn Seung-Hwan;Kim Dong-Sun;Park Gyeong-Won;Lee Sung-il
    • Proceedings of KOSOMES biannual meeting
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    • 2005.11a
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    • pp.139-141
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    • 2005
  • It is important to manage artificial fish reefs with installation for restoration. we made survey for installation's condition(location, amount etc), fish community and amount of fishing net around installation area(6,142ha) in Yeosu of artificial fish reefs with side scan sonar and diving. Also we suggests better method of management after installation of artificial fish reefs.

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A Study on the U-City Service Demand Research (U-City 서비스 수요조사에 관한 연구)

  • Jo, Yong-Jun;An, Seong-Ju;Chang, Jeong-Hee
    • 한국IT서비스학회:학술대회논문집
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    • 2010.05a
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    • pp.219-222
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    • 2010
  • 최근 도시기능의 효율성과 시민들의 삶의 질 향상을 위해 새로운 혁신 도시의 필요성이 대두되면서 U-City 건설이 활발히 진행되고 있다. 따라서 U-City 구현을 위한 인프라 및 요소기술들에 대한 연구가 활발히 진행되고 있으나 서비스, 공간 등에 대한 연구와 상호 호환 및 연동에 대한 기반 연구가 부족한 실정이다. 또한 도시민의 수요와 요구를 제대로 반영하지 못하는 서비스 제공과 개념적으로 동일하거나 유사한 서비스가 중복 개발되는 문제가 발생하고 있다. 이러한 U-서비스의 과다한 중복생산을 지양하고, U-City에 거주하는 도시민들이 체감할 수 있는 시민친화적 서비스를 도출을 위한 연구의 필요성이 제기되고 있다. 본 논문에서는 도시민의 요구를 반영한 수요자 중심의 서비스 항목을 도출하였고, 서비스 제공의 우선순위를 제안하였다. 따라서 U-서비스 도입시의 파급효과를 극대화하고 결과의 타당성 한계를 극복하고자 한다.

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Solar power and desalination plant for copper industry: improvised techniques

  • Sankar, D.;Deepa, N.;Rajagopal, S.;Karthik, K.M.
    • Advances in Energy Research
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    • v.3 no.1
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    • pp.59-70
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    • 2015
  • In India, continuous production of electricity and sweet/potable water from Solar power and desalination plant plays a major role in the industries. Particularly in Copper industry, Solar power adopts Solar field collector combined with thermal storage system and steam Boiler, Turbine & Generator (BTG) for electricity production and desalination plant adopts Reverse osmosis (RO) for sweet/potable water production which cannot be used for long hours of power generation and consistency of energy supply for industrial processes and power generation cannot be ensured. This paper presents an overview of enhanced technology for Solar power and Desalination plant for Copper industry making it continuous production of electricity and sweet/potable water. The conventional technology can be replaced with this proposed technique in the existing and upcoming industries.

Estimating Door Open Time Distributions for Occupants Escaping from Apartments

  • Hopkin, Charlie;Spearpoint, Michael;Hopkin, Danny;Wang, Yong
    • International Journal of High-Rise Buildings
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    • v.10 no.1
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    • pp.73-83
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    • 2021
  • The door open time, resulting from occupants evacuating from apartments, is an important parameter when assessing the performance of smoke ventilation systems in high-rise apartment buildings. However, the values recommended in UK design guidance appear to have limited substantiation. Monte Carlo simulations have been carried out considering variabilities in door swing time, flow rate and number of occupants. It has been found that the door open time can be represented by a lognormal distribution with a mean of 6.6, 8.7 and 11.1 s and a standard deviation of 1.7, 3.2 and 4.7 s for one, two and three-bedroom apartments, respectively. For deterministic analyses, it is proposed that the 95th percentile values may be adopted in line with recommended practice for other fire safety design parameters such as fuel load density and soot yield, giving door open times of 10 s to 19 s, depending on the number of bedrooms.

Seismic Performance Evaluation of Complex-Shaped Tall Buildings by Lateral Resisting Systems (횡력저항시스템에 따른 비정형 초고층건물 내진성능평가)

  • Youn, Wu-Seok;Lee, Dong-Hun;Cho, Chang-Hee;Kim, Eun-Seong;Lee, Dong-Chul;Kim, Jong-Ho
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.25 no.6
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    • pp.513-523
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    • 2012
  • The objective of this research is to examine how the lateral resisting system of selected prototypes are affected by seismic zone effect and shape irregularity on its seismic performance. The lateral resisting systems are divided into the three types, diagrid, braced tube, and outrigger system. The prototype models were assumed to be located in LA, a high-seismicity region, and in Boston, a low-seismicity region. The shape irregularity was classified with rotated angle of plane, $0^{\circ}$, $1^{\circ}$, $2^{\circ}$. This study performed two parts of analyses, Linear Response and Non-Linear Response History(NLRH) analysis. The Linear Response analysis was used to check the displacement at the top and natural period of models. NLRH analysis was conducted to invest base shear and story drift ratio of buildings. As results, the displacement of roof and natural period of three structural systems increase as the building stiffness reduces due to the changes in rotation angle of the plane. Also, the base shear is diminished by the same reason. The result of NLRH, the story drift ratio, that was subject to Maximum Considered Earthquake(MCE) satisfied 0.045, a recommended limit according to Tall Building Initiative(TBI).

The Emotional Intelligence Effects on Foreign LCs' Self-Efficacy and Job Stress (외국계 생명보험 설계사의 감성지능이 직무스트레스에 미치는 영향 : 자기효능감의 매개효과를 중심으로)

  • Jung, Kwang-Jin;Park, Sang-Beom
    • The Journal of Industrial Distribution & Business
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    • v.9 no.5
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    • pp.93-104
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    • 2018
  • Purpose - This study is to investigate the relationship among emotional intelligence, self-efficacy and job stress of foreign life insurance consultants focusing on the mediating effect of self-efficacy. Regarding job security, in general foreign life insurance companies in Korea have more severe working conditions in terms of required contract performance. For foreign life insurance consultants, they are assumed to need higher level of emotional intelligence and self efficacy to meet the conditions. In this study, focus is cast on these aspects. Research design, data, and methodology - Basically the research is conducted upon questionnaires responded by foreign life insurance consultants. That is, data are collected from 255 sample of insurance consultants who work for a foreign owned life insurance company. The Questionnaire measure the level of emotional intelligence, self-efficacy and job stress of insurance consultants. The data are analyzed using pearson's correlation coefficient and hierarchical multiple regression, descriptive statistics, t-test, ANOVA, Durbin-Watson test. Results - The general characteristics of respondents are gender, age, marital status, education level, income monthly, career length, change jobs no, working day per week, call no. per week, meeting no. with client per week, contract regularity, contract no. per month and cancellation contract per year. The mean of emotional intelligence is 2.63, self-efficacy is 3.44 and job stress is 2.20. Emotional intelligence is composed with mean value of self emotion appraisal(3.93), other's emotion appraisal(3.78), regulation of emotion(3.29) and use of emotion(3.52). The mean of self efficacy is composed with mean value of self-confidence(3.41), self-regulated efficacy(3.59) and preference task difficulty(3.30). The job stress is composed with mean value of job requirement(2.61), lack of job autonomy(1.99), conflict of personal relations(1.99), job instability(2.38), organizational system(2.19) and inappropriate compensation(2.07). There is a significant positive correlation between emotional intelligence and self-efficacy. The emotional intelligence and self-efficacy are significantly negative correlation with job stress. The self-efficacy is showed a mediating variable between emotional intelligence and job stress. Conclusions - To decrease job stress level, foreign life insurance company should find the factors to improve the emotional intelligence and self-efficacy of life insurance consultants, and develop appropriate plans using a mediating role of self- efficacy between emotional intelligence and job stress.