• Title/Summary/Keyword: Consultant system

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Development of an On-line Consultant Training System for Consulting-Supervision (컨설팅장학을 위한 온라인 컨설턴트 교육 시스템 개발)

  • Hong, Gak-Pyo;Rha, MinJu;Jung, Jae-Hun;Kim, Mihye;Yoo, Kwan-Hee
    • The Journal of the Korea Contents Association
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    • v.14 no.7
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    • pp.18-28
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    • 2014
  • With the reformation of organization and function of local office of education in 2010, consulting-supervision is introduced to schools as a system for education reform to improve the quality of school education. However, a dedicated on-line portal system that can provide integrated management on the functionalities of consulting-supervision has not been implemented yet. To successfully operate consulting-supervision in schools, it is also needed to provide an on-line consultant education system, that can support teachers to train themselves as a supervision-consultant. In this paper, we introduce an on-line consultant training system that provides various learning activity tools for consultant training based on Learning Activity Management System(LAMS) and Action Learning. The system consists of Management stage, Analysis stage, Solution stage, and Action stage for the empowerment of consultants' expertises, and is named as MASA. Brain-writing, SWOT(Strengths, Weaknesses, Opportunities, and Threads) analysis, 5Whys, decision grid, PMI(Plus, Minus, Interesting), and black chart techniques were developed in MASA as learning activity tools for consultant training.

The Effect of Consultant Competency on Consulting Performance, Customer Satisfaction, and Intention to Renew Contract: Focused on CSV Consulting in the GMP Industry (컨설턴트 역량이 컨설팅 성과, 고객만족, 재계약 의도에 미치는 영향에 대한 연구: GMP 산업의 CSV 컨설팅을 중심으로)

  • Dae-Hyun Park;Dong-Hyun Baek
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.4
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    • pp.74-92
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    • 2023
  • The computer system validation consulting industry is growing as domestic GMP companies' overseas exports or advancements increase, and computer system validation has been mandatory in Korea since the 2010s, but domestic CSV consulting companies are small in size and have a short history, revealing many shortcomings in terms of service quality and customer satisfaction when conducting consulting. Research related to consulting has been mainly focused on management consulting and IT consulting, and research related to computer system validation is very insufficient. This study confirmed the effect of consultant competency and service quality on consulting performance, customer satisfaction, and intention to renew contract when performing computer system validation through empirical research on food, pharmaceutical, cosmetics, and medical device companies, which are representative companies in the GMP industry. As a result, it was confirmed that consultant competency and service quality had a significant effect on consulting performance, customer satisfaction, and intention to renew contract. In addition, it was confirmed that the reputation and expertise of consulting companies had a moderating effect on the relationship between consultant competency and consulting performance.

Analyzing the impact of Consultant and Project Manager Competencies on Business Performance Mediated by Consulting Performance (컨설턴트 역량과 프로젝트 관리자 역량이 컨설팅 성과를 매개로 경영성과 간의 구조적 관계분석)

  • Rok Lee
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.3
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    • pp.231-240
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    • 2023
  • This empirical analysis investigates the impact of consultant competency and project manager (PM) competency on business performance. Two hundred and twenty four chief executive officers and executive members at small and medium sized firms in the manufacturing sector were surveyed, yielding several outcomes. First, consultant competency positively affects consulting performance. Second, consultant competency positively affects business performance. Third, PM competency does not have a significant influence on consulting performance. Fourth, PM competency does not have a significant impact on business performance. Fifth, consulting performance does not have a significant effect on business performance. Finally, regarding the mediation effect of consulting performance on the influence of consultant competency and PM competency on business performance, consulting performance had no significant impact. Thus, expertise and insight are crucial for a consulting business to enable the growth of professional consultants. Furthermore, this study is expected to enhance the consulting performance of small and medium sized manufacturing firms by providing useful data to consultants and project managers when carrying out consulting projects.

A LINUX-BASED CUSTOMER CONSULTING SYSTEM USING JAVA (Java로 구현한 Linux 기반의 고객 상담 시스템)

  • 김현만;정연모;진병도
    • Proceedings of the IEEK Conference
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    • 2000.11c
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    • pp.101-104
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    • 2000
  • One of the most important marketing strategies is how to solve customers' complaints. Under developing internet environment, it is possible to use internet multimedia consultant system to do cope with the problem. In this paper, we have realized the customer consulting system which is based on Linux as the operating system. Java is used as a programming language. With the use of the RTP(Real-time Transport protocol), the system provides picture and sound transactions between a consultant and customers in a real-time fashion.

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A study on the fire smoke diffusion delay strategy in a great depth underground double deck tunnel junction (대심도 복층터널 교차로 화재연기 확산지연 방안 연구)

  • Shin, Tae-Gyun;Moon, Jung-Joo;Yang, Yong-Won;Lee, Yun-Taek;Han, Jae-Hee
    • Journal of Korean Tunnelling and Underground Space Association
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    • v.21 no.1
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    • pp.115-126
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    • 2019
  • Recently, in order to solve the traffic congestion in urban areas and to improve the peripheral environment, research on the design and construction technology development of great depth underground double-deck tunnel is under way by using the underground space in the urban area. The network type double-deck tunnel is in the form of an intersection with a small cross section and a steep slope as per construction at the base of a flatland, so that the fire smoke spreads rapidly in case of fire, which is expected to cause damage of human life. Therefore, this study is analyzed the delay effect of fire smoke diffusion according to the installation and non - installation of delay system for fire smoke diffusion at the intersection. Fire fumes were delayed up to 270 seconds when the delay system for fire smoke diffusion was installed at the intersection and it is analyzed that the greater the operating area of the delay system for fire smoke diffusion, the more preventable the damage of human life of the intersection.

Focused on the Adminstration of Student Affairs (규칙기반의 전문가 시스템 개발 도구에 관한 연구)

  • 곽훈성;황병하
    • Korean Journal of Cognitive Science
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    • v.3 no.2
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    • pp.329-347
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    • 1992
  • This paper deals with the results of development tools for knowldge base implementation on personal computers which is focused on university's student affairs as the education sector.Tje consultant expert system consists of the inference system which makes the object-oriented inference possible by using the present typical rule-based expert systems organized with inference engine,knowledge base,and user interface the user interface management system providing a variety of interfaces,the knowlege managment system for the efficient management and acquirement of knowledge which is independently constucted,and the object management system for the effective management of these systems. This system's design is the consultant expert system'C-I(Consultant-One),in which users can consult with expert at the use's various points of view and which can be operated on the easily accessible personal compuers. We implemented the Student Affairs Administration Consultation Expert System(SACES)'which constructed the knowledge base for three fields of university student affairs management such as timetable management,curriculum and grade points.

Stability Evaluation of Earth Retaining Structure using Tower Truss System (새로운 무지보 흙막이 공법의 안정성 평가)

  • Kim, Young-Seok;Kim, Ju-Hyong;Kim, Young-Nam;Kim, Seong-Hwan;Lee, Sung-Reol
    • Proceedings of the Korean Geotechical Society Conference
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    • 2009.09a
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    • pp.1324-1329
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    • 2009
  • Needs for underground space development and utilization have been increasing in urban area. The conventional strutting method in excavation is effective to restrain the ground movements and displacements of earth structures but inefficient for workers because of small working space. The conventional earth reinforcement methods such as earth-anchor and soil-nailing also have limitation to apply in urban area due to threats to stability of adjacent buildings around excavation boundaries. Recently, many types of earth retaining structures are being developed to overcome disadvantages of conventional excavation methods in urban area. In this study, a series of numerical analyses were performed with MIDAS GTS, geotechnical analysis program and MIDAS Civil, structural analysis design program to evaluate behavior and stability of the new type of non-supporting earth retaining structure, called Temporary Tower System (TTS), consisting of tower truss structures with much economical and spatial advantage.

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The Study of Evaluating The Degree of Consolidation of The Dredged and Reclaimed Soft Ground (준설매립된 연약지반의 압밀도 산정에 관한 연구)

  • Kim, Seung-Tyull;Jung, Hun-Chul;Park, Chi-Myeon;Shin, Kyung-Ha;Jung, Ki-Moon
    • Proceedings of the Korean Geotechical Society Conference
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    • 2005.10a
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    • pp.469-478
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    • 2005
  • Understanding of an accurate state of consolidation of underconsolidated clay body, like a recently dredged or reclaimed clay deposits, is one of the most difficult tasks. The estimation of the consolidation status of these clay bodies is often made by laboratory tests of numerical analyses. However these methods demonstrated crucial limitations in the accurate prediction. Therefore, the predicted degree of consolidation from various techniques is verified by actual measured field data. The degree of consolidation of clay body in the East Side Hinterland of Gwangyang Port(2nd Phase) is evaluated in this study by using various techniques such as oedometer test, CPTu, numerical analysis and piezometer tests etc. And the results are compared each other to find the most reliable prediction technique. The merit and reliability of each method is discussed in detail. It is revealed from in this study that the estimation of degree of consolidation by an actual pore water pressure measurements is the most reliable technique.

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A STABILITY STUDY FOR INDUSTRIAL PLANTS AND COMMERCIAL FACILITIES (산업용 플랜트 및 상업용 시설물 전력계통의 안정도에 대한 연구)

  • Kim, Ki-Taek;Yoon, Duck-Ro
    • Proceedings of the KIEE Conference
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    • 2005.07e
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    • pp.19-21
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    • 2005
  • The purpose of power system design is, in a word, to provide a good quality of electric power. The design of reliable industrial and commercial power distribution system is important because of the high costs associated with power outage. Three major factors for realization of the purpose are: (1) To hold system frequency at or very close to a specified nominal value(e.g. 60Hz) by control of frequency-effective power. (2) To maintain the correct value of interchange power between power and local generators. (3) To hold system voltage at or very close to a specified nominal value by control of voltage-reactive power. Within the past decade, numbers of industrial and commercial facilities installed with local generation, large motors or both, are increasing. This means that system stability is of concern to a growing number of industrial plant electrical engineers and consultants.

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Study of Problem Based Learning for Information Security Consultant and its Analysis (정보보호 컨설턴트 양성을 위한 PBL 교육방안 적용 및 효과성 분석)

  • Oh, Changhyun;Park, Yongsuk
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.21 no.12
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    • pp.2325-2332
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    • 2017
  • Consulting projects such as diagnosis of vulnerabilities of major information and telecommunication infrastructure are increasing, mandatory public information infrastructure assessment (PIA) for public institutions and ISMS (Information Security Management System) The demand for information protection consulting is continuously increasing as the field obeys the law, but the lack of information security consultant is not improving. One reason is that information security consultants are not being developed to meet the increasing demand for information protection consulting. In this paper, we present the case of information protection consulting as a scenario for studying and educating the duty of information security consultant by studying overseas case and domestic case based on standardization and standardization. We propose a problem-based learning (PBL) training method. In addition, we analyze the effectiveness of the PBL - based learning method.