• Journal of Arbitration Studies
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• v.27 no.1
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• pp.161-182
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• 2017

The purpose of this study is to investigate the factors of conflict formation, conflict resolution type, and relationship performance between convenience store franchise headquarters and franchise stores operated by the franchise system located in the metropolitan area. The conclusion could be summarized as follows. First, according to factor analysis based on the previous research, the factor of conflict between convenience store headquarters and franchisee was tied to three factors such as goal disagreement, doctrinal discrepancy, and interdependence, whereas conflict resolution type was linked to three factors such as cooperation type, attack type, and avoidance type. Finally, the relationship performance is tied to three factors: financial performance, long-term cooperation, and non-financial performance. Second, as a result of Hypothesis 1, the interdependence was positively correlated when the cooperative type was the dependent variable. The target discrepancy was significantly positive(+) when the aggressive type was the dependent variable. The interdependence was significantly negative(-) when the avoidance type was the dependent variable. There also was a significantly positive(+) relationship in the target disagreement. Third, for Hypothesis 2, it is shown that target inconsistency is negative(-) for all cases where financial performance, long-term cooperation, and non-financial performance are dependent variables. Fourth, for Hypothesis 3, when the financial performance is the dependent variable, only the cooperative type shows a positive(+) relationship. On the other hand, when the long-term cooperation and the non-financial aptitude are the dependent variables, the cooperative type has a significant positive(+) relationship.

• Korean Journal of Rural Living Science
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• v.6 no.1
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• pp.41-54
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• 1995

This study is to investigate the marital conflict resolution acts (CRA) of rural spouses and to explore the relationship between the CRA and several important factors : socio-demographic, marital relation and drinking pattern factors. Participants in this study are 150 rural women who are married and live with their husband. A modification of the Conflict Tactics Scale is used to measure the CRA of four levels, reasoning, verbal aggression, minor physical violence, and heavy physical violence. The major findings of this study are as follows. First the frequencies of each type of the CRA-reasoning, verbal aggression, minor physical violence and heavy physical violence-are 12.1%, 57.9%, 17.1% and 12.9% respectively. Therefore, the verbal aggression is the most prevalent type of the CRA Second, the result from multiple regression shows that the conflict from husband's whoring, husband's drinking capacity and family type have a meaningful impact on husband's physical violence.

• The Journal of the Convergence on Culture Technology
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• v.4 no.2
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• pp.107-114
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• 2018

The study is to find out the influence of mother's and father's conflict resolution styles(aggressive and compromising) on adolescents' use of swear words. This study also investigates whether aggression has a mediated effect in terms of the relationship between mother's and father's conflict resolution styles and their children's use of swear words. To this end, self-report type of questionnaire was conducted to 570 students who attend at 6 different middle schools located in Gyeongnam Province. To the exclusion of incomplete and insincere answers, 477 were selected as the raw data of the research. The summarization of the results is as follows: First, the aggressive type of conflict resolution style with mothers has positive correlation with the students' use of swear words. When the conflict resolution style with mothers gets aggressive, their children's use of swear word increases accordingly. Second, it is confirmed that aggression has a mediated effect when it comes to teenagers' use of swear words triggered by mother's aggressive conflict resolution styles and father's aggressive conflict resolution styles. Therefore, if the conflict between children and parents is not appropriately resolved, the children's aggression accumulates and thereby children's use of swear words increases.

• The Korean Journal of Franchise Management
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• v.8 no.3
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• pp.29-37
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

• Korean Journal of Childcare and Education
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• v.8 no.2
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• pp.81-99
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• 2012

This study examined the effects of teachers' DAP beliefs and teacher efficacy on the conflict resolution attitudes of teachers. The study was based on the survey data from 128 early childhood teachers working in day care centers in the Incheon area. The valuables were all measured by teachers. The collected data were analyzed by Manova and Logistic Regression. The main results of this study were as follows. Firstly, there was a significant difference in collaborating and avoiding types of conflict resolution attitudes according to only age among demographic variables. Secondly, teachers' DAP beliefs and teacher efficacy were positively related to the collaborating type but negatively related to avoiding and competing types of conflict resolution attitudes. Finally, teachers' DAP beliefs and teacher efficacy had positive effects on cooperative conflict resolution attitudes after controling for demographic variables. Our findings indicate that teachers' DAP beliefs and teacher efficacy have effects on their conflict resolution attitudes during preschoolers' peer conflicts.

• Journal of the Korean Home Economics Association
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• v.40 no.4
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• pp.179-200
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• 2002

The purposes of this study are as follows: (1) how are marital relationships classified by wives' perception of marital conflict and intimacy? (2) how do these types differ in terms of demographic variables (age, income, educational level, and employment status), individual psychological variables (self-esteem, differentiation) and interaction-related variables (affective self-disclosure, conflict resolution styles)?, and what are the relative discriminant powers of these variables in explaining marriage types? The data for this study were collected from 944 married women in Dajeon, who had one or more children, using the structured questionnaire. Classification using median and discriminant analysis were used with SPSS-PC for windows program. The major findings are as follows: The characteristics of each type are as follows: (1) The 'devitalized couples' consist of 18.2% of the whole sample. The levels of positive self-concept and positive interaction are the lowest. (2) The 'intimate couples' consist of 32.6% of the sample. They tend to be found most frequently in the population which is high in the educational level and income level and low in age. While the levels of positive self-concept and positive interaction are the highest, the levels of negative conflict resolution styles are the lowest. (3) The 'intimacy-persuaded couples' take 17.3% of the sample. The levels of positive self-concept and interaction are similar to the 'intimate couples'. (4) The 'conflict-habituated couples' take 31.9% of the sample. Whereas the levels of negative conflict resolution styles are the highest, the levels of positive self-concept and positive interaction are the lowest. The results of this study suggest several implications for the family-life education. It needs to apply different approaches to improve marital quality for each type of marriage.

• Korean Journal of Construction Engineering and Management
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• v.24 no.3
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• Archives of design research
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• v.18 no.1 s.59
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• pp.185-194
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• 2005

The objectives of this research are to examine the relationships among designers' characteristics, mutual communication, conflicts between CI designer and client, to test the impacts of conflicts and four type of resolution strategies on the performance of CI development, and to recommend proper strategies for successful CI process and output management. The survey results show as follows. First, CI designers' confidentiality on clients' internal information and creative designing ability were found to affect mutual communication between them. Second, proper communication was found to lessen the conflict level which in turn yielded the positive performance of CI development, especially for the clients' side. Third, it is suggested that the conflict level be first reduced and conflict resolution strategies be applied depending upon the conflict level and related party of designer or client position, respectively.

• Journal of Construction Engineering and Project Management
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• v.7 no.2
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• pp.45-53
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• 2017

Although much research has been conducted to identify the influence of culture on conflict management and resolution behaviours in organizational settings, no study has been done yet in the construction industry particularly in considering the influence of individual level individualistic and collectivistic values. Despite the key role of self-construal in explaining or predicting behaviour in interpersonal conflict, it has not received enough attention in construction management. Reflecting this necessity, the objective of this exploratory study was to establish, through the application of the Rahim Organizational Inventory (ROC II) instrument, how the cultural values of professionals of construction businesses relate to the application of different conflict-handling styles through self-construal. Data were collected using questionnaire surveys from construction professionals working in contracting firms. The findings illustrate the importance of self-construal type as an individual-level cultural variable in explaining the differences in the style of handling interpersonal conflict in the context of the construction industry.

• Journal of Wetlands Research
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• v.10 no.1
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• pp.77-87
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• 2008

This study attempted to characterize and compare wetland conflicts in Korea and United States, which caused serious social and environmental effects. First of all, such 3 different survey methods as open-ended questionnaires, Likert-type and ranking questionnaires were adopted for 5 selected study sites in Korea and 12 cases in the U.S. in order to understand and measure these effects. 53 subjects were contacted for open face-to-face interviews in the U.S. and 258 in Korea and overall 567 disputants were for other questionnaires. Analyses of survey results revealed that disputants involved in the wetland conflicts had developed different concept of conflict frames. The study also identified the reframing is the key for conflict resolution Based on these results, a idea of public mediator was suggested to resolve and mediate conflicts.