• 한국중재학회지:중재연구
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• 제27권1호
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• pp.161-182
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• 2017

The purpose of this study is to investigate the factors of conflict formation, conflict resolution type, and relationship performance between convenience store franchise headquarters and franchise stores operated by the franchise system located in the metropolitan area. The conclusion could be summarized as follows. First, according to factor analysis based on the previous research, the factor of conflict between convenience store headquarters and franchisee was tied to three factors such as goal disagreement, doctrinal discrepancy, and interdependence, whereas conflict resolution type was linked to three factors such as cooperation type, attack type, and avoidance type. Finally, the relationship performance is tied to three factors: financial performance, long-term cooperation, and non-financial performance. Second, as a result of Hypothesis 1, the interdependence was positively correlated when the cooperative type was the dependent variable. The target discrepancy was significantly positive(+) when the aggressive type was the dependent variable. The interdependence was significantly negative(-) when the avoidance type was the dependent variable. There also was a significantly positive(+) relationship in the target disagreement. Third, for Hypothesis 2, it is shown that target inconsistency is negative(-) for all cases where financial performance, long-term cooperation, and non-financial performance are dependent variables. Fourth, for Hypothesis 3, when the financial performance is the dependent variable, only the cooperative type shows a positive(+) relationship. On the other hand, when the long-term cooperation and the non-financial aptitude are the dependent variables, the cooperative type has a significant positive(+) relationship.

• 한국농촌생활과학회지
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• 제6권1호
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• pp.41-54
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• 1995

This study is to investigate the marital conflict resolution acts (CRA) of rural spouses and to explore the relationship between the CRA and several important factors : socio-demographic, marital relation and drinking pattern factors. Participants in this study are 150 rural women who are married and live with their husband. A modification of the Conflict Tactics Scale is used to measure the CRA of four levels, reasoning, verbal aggression, minor physical violence, and heavy physical violence. The major findings of this study are as follows. First the frequencies of each type of the CRA-reasoning, verbal aggression, minor physical violence and heavy physical violence-are 12.1%, 57.9%, 17.1% and 12.9% respectively. Therefore, the verbal aggression is the most prevalent type of the CRA Second, the result from multiple regression shows that the conflict from husband's whoring, husband's drinking capacity and family type have a meaningful impact on husband's physical violence.

• 문화기술의 융합
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• 제4권2호
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• pp.107-114
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• 2018

본 연구에서는 부와 모와의 갈등해결양식(공격적 절충적)이 청소년의 욕설사용에 미치는 영향과 부와 모와의 갈등해결양식과 청소년의 욕설사용과의 관계에서 공격성이 매개효과가 있는지를 알아보고자 하였다. 본 연구를 수행하기 위해 G도의 3개시 소재 6개 학교 중학생 570명을 대상으로 설문조사를 실시하였으며, 최종적으로 477부를 선정하여 연구 자료로 사용하였다. 주요 결과는 다음과 같다. 첫째, 모와의 공격적 갈등해결양식이 청소년의 욕설사용에 정적인 영향을 미치는 것으로 나타났다. 둘째, 부와 모와의 갈등해결양식과 청소년의 욕설사용과의 관계에서 공격성이 매개효과를 가지는 지에 대해서 알아본 결과, 부와 모의 공격적 갈등해결양식과 욕설사용과의 관계에서 공격성이 매개효과가 있는 것으로 나타났다. 따라서 청소년과 부모사이의 갈등이 적절하게 해결되지 못하면 공격성을 축적시켜서 욕설사용이 증가되는 것으로 볼 수 있다. 본 연구결과는 청소년과 부와 모와의 공격적 갈등해결양식이 공격성을 상승시키는 방식을 통하여 간접적으로 청소년의 욕설사용을 촉발함을 확인하였다는 데에 그 의의가 있으며, 이 결과가 현재 사회의 큰 문제가 되고 있는 학교폭력과 연관 될 수 있는 청소년 자녀의 욕설사용을 감소시킬 수 있는 부모교육 프로그램의 개발의 기초자료로 활용 될 수 있기를 기대한다.

• 한국프랜차이즈경영연구
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• 제8권3호
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• pp.29-37
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on the factors of conflict due to the intrinsic structure, such as interdependence or hierarchical relationship, and behavioral analysis to reduce the conflict. In this study, we analyze the relationship between satisfaction and trust formed in the process and result of the business, and the result of action to dissolution intention. Research design, data, methodology - For these purposes, the author developed the proposed model and several hypotheses. In this model, conflict resolution strategies consist of five dimensions such as avoiding, forcing, cooperating, obliging, and compromising strategy. And, this model proposed that onflict resolution strategies are antecedents of procedure quality, behaviour quality and dissolution intention are consequences of conflict resolution strategies. The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 483 franchisees, and 400 franchisees responded. Out of 400 respondents, 2 respondents were deleted due to missing information. Thus, a total of 398 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The findings can be summarized as follows: First, franchisor conflict resolution activities have significant effects on procedure quality. Second, procedure quality has a significant effect on behavior quality. Finally, behavior quality has a significant effect on dissolution intention. Conclusions - In this study, we investigated the relationship between conflict resolution behavior, procedural quality, behavior quality and dissolution intention. As a result, the franchisers should strive to resolve conflicts not only in solving simple problems with franchisees, but also in a longer term perspective. We also found that the procedural aspects of resolving conflicts should not be ignored. If the trust and satisfaction of each other increase during the process of resolving the conflict, it will positively affect the satisfaction and trust in resolving the conflict. This is also because it serves to lower the intention of termination. However, there is a limitation that it is targeted only to the restaurant franchise, and it is necessary to study the conflict resolution behavior depending on the type of conflict.

• 한국보육지원학회지
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• 제8권2호
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• pp.81-99
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• 2012

본 연구는 보육교사의 발달에 적합한 실제(DAP)에 대한 신념 및 교사효능감이 갈등해결태도에 미치는 영향을 살펴보고자 하였다. 이를 위하여 인천지역 어린이집에 근무하는 보육교사 128명을 대상으로 설문조사를 실시하였다. 수집된 자료는 상관분석, 다변량 분산분석, 로지스틱 회귀분석을 이용하여 분석되었다. 연구결과는 다음과 같다. 첫째, 사회인구학적 변인 가운데 연령에 따른 차이만 유의미하게 나타났는데, 20대 교사가 30대 이상 교사보다 DAP신념, 협력형 갈등해결 수준이 높고 회피형 갈등해결 수준은 낮은 것으로 나타났다. 둘째, 보육교사의 DAP신념과 교사효능감은 협력형 갈등해결과 정적 상관이 있는 반면에, 회피형 및 경쟁형 갈등해결 수준과는 부적 상관이 있는 것으로 나타났다. 마지막으로 보육교사의 DAP신념 및 교사효능감은 사회인구학적 변인을 통제한 이후에도 갈등해결태도에 영향을 미쳐, DAP신념과 교사효능감 수준이 높을수록 협력형 갈등해결을 선호하는 것으로 나타났다. 본 연구의 결과는 유아의 사회성 발달을 위한 적절한 교육이 이루어지기 위해 교사의 신념 및 교수전략에 대한 교사교육의 자료로 활용될 수 있을 것이다.

• 대한가정학회지
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• 제40권4호
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• pp.179-200
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• 2002

The purposes of this study are as follows: (1) how are marital relationships classified by wives' perception of marital conflict and intimacy? (2) how do these types differ in terms of demographic variables (age, income, educational level, and employment status), individual psychological variables (self-esteem, differentiation) and interaction-related variables (affective self-disclosure, conflict resolution styles)?, and what are the relative discriminant powers of these variables in explaining marriage types? The data for this study were collected from 944 married women in Dajeon, who had one or more children, using the structured questionnaire. Classification using median and discriminant analysis were used with SPSS-PC for windows program. The major findings are as follows: The characteristics of each type are as follows: (1) The 'devitalized couples' consist of 18.2% of the whole sample. The levels of positive self-concept and positive interaction are the lowest. (2) The 'intimate couples' consist of 32.6% of the sample. They tend to be found most frequently in the population which is high in the educational level and income level and low in age. While the levels of positive self-concept and positive interaction are the highest, the levels of negative conflict resolution styles are the lowest. (3) The 'intimacy-persuaded couples' take 17.3% of the sample. The levels of positive self-concept and interaction are similar to the 'intimate couples'. (4) The 'conflict-habituated couples' take 31.9% of the sample. Whereas the levels of negative conflict resolution styles are the highest, the levels of positive self-concept and positive interaction are the lowest. The results of this study suggest several implications for the family-life education. It needs to apply different approaches to improve marital quality for each type of marriage.

• 한국건설관리학회논문집
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• 제24권3호
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• 디자인학연구
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• 제18권1호
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• pp.185-194
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• 2005

본 연구는 CI개발 의뢰인인 기업, 대학, 지자체와 CI개발 디자이너간에 관계를 중심으로 CI개발 디자이너의 특성 및 의사 소통과 갈등과의 관계를 조사하고 이를 통해 상호간에 존재하는 갈등과 갈등해소전략이 성과에 미치는 영향을 검증함으로써 성공적인 CI개발 전략을 제시하고자 한다. 연구 분석결과 CI개발에 있어 디자이너의 특성인 비밀유지성과 창조성은 CI개발 의뢰인과 디자이너 모두의 의사소통 인식에 긍정적 영향을 미쳤다. 특히 CI개발 의뢰인측에서는 디자이너와의 원활한 의사소통이 갈등을 낮추는 것으로 나타났다. CI개발의 성과를 높이기 위해서는 이들간의 갈등을 우선적으로 낮추고 가급적 제 3자를 개입시키는 정치적해결방식을 지양하여야 한다. 그러나 갈등이 심화될 때는 의뢰인의 경우 정치적해결방식을 취하고 디자이너의 경우 문제해결방식을 취하는 것이 비교적 높은 성과를 달성할 수 있다는 분석결과를 도출하였다.

• Journal of Construction Engineering and Project Management
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• 제7권2호
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• pp.45-53
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• 2017

Although much research has been conducted to identify the influence of culture on conflict management and resolution behaviours in organizational settings, no study has been done yet in the construction industry particularly in considering the influence of individual level individualistic and collectivistic values. Despite the key role of self-construal in explaining or predicting behaviour in interpersonal conflict, it has not received enough attention in construction management. Reflecting this necessity, the objective of this exploratory study was to establish, through the application of the Rahim Organizational Inventory (ROC II) instrument, how the cultural values of professionals of construction businesses relate to the application of different conflict-handling styles through self-construal. Data were collected using questionnaire surveys from construction professionals working in contracting firms. The findings illustrate the importance of self-construal type as an individual-level cultural variable in explaining the differences in the style of handling interpersonal conflict in the context of the construction industry.

• 한국습지학회지
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• 제10권1호
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• pp.77-87
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• 2008

이 연구는 심각한 사회 및 환경문제를 일으키고 있는 미국과 한국의 습지갈등에 대한 특성을 파악하였다. 비교연구를 위해 동일한 개방적 인터뷰형, 리커트 형 및 순위측정 형 설문지가 미국의 12 곳, 한국의 5 곳에 사용되어 갈등의 특성과 그 영향을 파악하였다. 미국에서는 53명, 한국에서는 258명이 개방적 인터뷰에 응답하였고, 여타 설문지에 응답한 전체 응답자수는 567명이다. 설문분석 결과, 습지 갈등에 관련된 이해당사자들은 각각 다른 갈등프레임을 가지고 있었으며, 그 프레임은 갈등시의 역할에 따라 크게 다르게 나타났다. 갈등해결의 열쇠로 이해당사자의 재프레임이 갈등해결에 중요한 단서가 되는 사실을 규명하였고, 이를 유발하기 위해, 공적중재자를 통한 갈등해결 방안을 대안으로 제시하였다.