• Journal of Korean Society of Transportation
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• v.27 no.2
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• pp.73-82
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• 2009

Location-based concierge services (LBCS) are considered to be one of the main service functions provided in a city in ubiquitous technology spaces. A "Ubiquitous City" is defined as a city in which both public and private services can be delivered and received anywhere and anytime. One of the key elements that make location-based concierge services successful is the interoperability of location data. Currently, several existing technologies could provide LBCS including car navigation services and ubiquitous computing. However, lack of standardized structure for location data makes it impossible for heterogeneous technologies to be able to deliver uniform LBCS. The purpose of this paper is to develop standardized locational data structure so that heterogeneous technologies could provide efficient LBCS to all users of the various transportation modes.

• Journal of Service Research and Studies
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• v.13 no.4
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• pp.206-223
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• 2023

The introduction of Smart technologies such as Artificial Intelligence(AI) systems are have a powerful impact in a variety of industry fields. Some experts predict that smart technology will completely change people's daily life and work styles, causing technological innovation, productivity improvement, and discovery and emergence of new fields. On the one hand, this vision cannot ignore negative views and concerns. Despite many social debates about employment, such as job loss and rising unemployment, there have not been many studies based on employee experience that provide a fundamental solution to the conflict between AI and employment. Therefore, this study finds out the effects and related factors of AI concierge robots for hotel employees, focusing on the hotel industry, and how employees' perceptions of AI concierge robots affect user resistance and turnover intention. This study, conducted a questionnaire survey of 322 hotel employees who had experience working with AI concierge robots in China, and used SPSS and SmartPLS statistical analysis programs to draw conclusions. We found that hotel employees' perceptions of AI concierge robots were significantly related to user resistance and turnover intention, and this association was related to employee self-efficacy, perceived organizational support, quality of AI services and new tasks. In addition, it was found that the quality of AI concierge robots directly or indirectly had the greatest influence on user resistance and turnover intention. The findings of this study provide theoretical implications for academia and practical implications for industry practitioners.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.38-48
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• 2020

The domestic AI speaker market is growing into a full-fledged early audience market beyond the innovative consumer market with 3 million domestic supply units at the end of 2018, but the reality is that for various reasons, we are not satisfied with the use. There are many previous papers on AI Speaker, but the majority of research so far tends to be biased towards the acceptance of the device's own performance. Many changes are being made, such as OTT providers trying to secure the market through collaboration with AI speaker providers. This study tried to identify the priorities for content services, which can be another major selection factor for AI speakers, excluding the factors of unsatisfactory technology. First, this study identified the priorities among AI speaker selection factors using AHP (Analytic Hierarchy Process), based on the AI speaker selection factors derived through literature research. The most important hierarchical factor are Concierge Service, Education Service, and Entertainment Service order in AI speaker selection, and the primary content among the individual factors was the one that ranked weather/temperature/fine dust (11.6%) and child caring content was in the second place (10.8%), and then music service was in the third place (9.8%). The three top priorities were derived from the items in the top tier 1, 2 and 3 priorities. Of the total 15 individual services, 6 sub-layers of Concierge Service (weather/temperature/fine dust, news, voice schedule notification) and Education Service (foreign language, toddler, reading books) were in the top 8, and two of the Entertainment Service Music service and movie service ranked third and sixth.

• Korea Journal of Hospital Management
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• v.26 no.2
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• pp.27-42
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• 2021

This study investigated the differences in patient experience by arrangement type of medical tourism facilitators(MTF) from the pre-visit to visit stages. Specifically, patient experiences from each stage with different service providers (MTFs and medical institutions) were measured: provision of information and respect for patient preferences as pre-visit experiences with the facilitators, communication and concierge services as visit experiences with the facilitators, and medical services as medical institution experiences. The scale to measure foreign patients' experiences was modified from the 'Picker in-patient questionnaire(PPE)' and the 'Picker patient experience questionnaire(PPE-15)'. Quantitative data were collected by conducting a self-administered questionnaire on 173 patients from China, Russia, Mongolia, and Kazakhstan. Qualitative data were collected by conducting in-depth interviews with 9 patients and 9 service providers. The data were collected between January and October in 2019. Quantitative data was analyzed by SPSS 25 for Chi-squared test and ANOVA, and qualitative data were analyzed based on keywords. The main results are as follows. When foreign patients used only overseas MTFs, they had a relatively positive patient experience in respect of receiving pre-visit information(F=7.47, p<.01) and respect for patient preferences(F=3.11, p<.05). Looking at both domestic and overseas facilitators during the visit, the patient experience was relatively negative for communication(F=3.75, p<.05). Regarding medical institutions, patients had a relatively negative patient experience with regards to medical services when they used both domestic and overseas facilitators(F=6.49, p<.01). The implications of this study are as follows. Patients should have a seamless and high-quality experience regardless of the facilitator arrangement type. This can be prepared through service standardization for the service providers. It would be also necessary to consider each other's features and problems at the institutional level and to improve service coordination by having service providers periodically communicate with each other.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.31 no.1D
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• pp.1-6
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• 2011

The Context-Awareness technology which can provide the appropriate information to the human after estimating a lot of information exceeds the time and space in the ubiquitous environment is being developed now. GIS (Geographic Information System) and LBS (Location Based Services) based context awareness is one of these kinds of technology. The context awareness based transfer guide service which can provide useful information, according to the different information which was got from different sensors which were set in different places, to the pedestrian who is using the transfer center will be introduced in this paper. About the result of the service prototype which was tested in test-bed, the context awareness information such as the inside location and density calculation's accuracy is 90%, and the response time of the service is in 10 seconds, and also, the reliability will be higher if more advanced based infra will be used, so it is consider that it can be used to provide service enough.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5D
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• pp.609-615
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• 2008

A Pedestrian Space in the transit transfer center is compositively made of a variety of activities for pedestrians. The pedestrians avoid access to the transit transfer center and the revitalization of the transit transfer center is obstructed as the travel cost of the pedestrians increases. This study provides the pedestrians using the transit transfer center with the significant real-time routing service and helps the movement of pedestrians to minimize the economical loss considering the travel cost and congestion of the pedestrians in the transit transfer center. In this paper, we propose a solution to construct a spatial map for the pedestrians in the transit transfer center to receive the significant real-time routing service based on Ubiquitous technique which is big issue around the world.

• Korean Institute of Interior Design Journal
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• v.20 no.2
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• pp.85-93
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• 2011

The Japanese housing market has implemented management and operation systems of community service ahead of the Korean market. This paper examines case studies of Japanese community services by reviewing related studies, studying homepages, and conducting in-depth interviews with management staff. The goal of this study is to find marketing strategies and the proper management practices in preparation for the upcoming low-fertility and aging society. The results of this study are as follows: 1) After Japan's bubble economy burst in 1985, so called that incorporated various community facilities with life services were introduced to the Japanese housing market in order to cope with the diversifying family types and lifestyles. This new trend was also due in part to customers' increasing demands for convenient urban condominiums. 2) In Japan, many developers and construction companies have run the management of community service programs and created new business models in collaboration with other affiliated companies. However, many of these programs have been found even more successful and reliable when the facility management companies collaborate with local service providers instead of relying solely on affiliated companies. 3) The early stage of life services began with "front-desk services", but these have evolved into more upgraded "concierge services" that can provide residents with tailored services and conveniences. Furthermore, some of the service providers have encouraged resident participation in the process of designing and implementing their community services. 4) In Korea, most construction companies and developers are still oriented toward providing hardware such as spaces and facilities in developing their community services. Therefore, companies with high market reputations must seek alternative ways to maintain and enhance their brand values by implementing new approaches in collaboration with both affiliated companies and local service providers. This can be done by finding new notions of managing and operating community services through research and development.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.7 no.4
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• pp.1-12
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• 2008

The issues of developing the value added services for public transport connectivity and transfer with information and communication technologies has been discussed in terms of incorporating system facilities with public transit modes to increase the ridership of public transit. This paper demonstrates a conceptual model for providing the location based public transit transfer information service on demand with respect to system requirements, subsystems, and logical architecture based on the national ITS architecture. The subsystems in this study which include transfer information center, parking concierge, user route guidance and information provision system are also investigated in detail in order for information service and/or contents provider to develop business models on public transit connectivity and transfer. This model is expected to be utilized in providing the variety of service models with the different types of public transit connectivity and transfer systems according to the system scale and the public transit modes.

• Spatial Information Research
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• v.17 no.4
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• pp.445-454
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• 2009

Beyond simple transfer of information through sensor network, this study will provide the insights about the way to embody the real context aware location based service in an ubiquitous computing environment. In this paper, a new formal approach is introduced to derive knowledge about the scope of influence for a point object. A scope of influence is defined as the conceptual area where there is a possibility of the phenomenon or event occurring because of this point object. A point object can be spatially extended by considering this scope of influence in conjunction with the point. These point objects are called Spatially Extended Point (SEP) objects. Compositions of gradual changes of topological relations between a SEP and the environment near the SEP show how to represent the qualitative spatial behaviors of a SEP objects. These qualitative spatial behaviors will be good standards for Location Based Service (LBS) to provide more subdivided and suitable information to the users.

• Science of Emotion and Sensibility
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• v.15 no.1
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• pp.121-132
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• 2012

Recently, interest in emotional technology has escalated and its application has extended to many fields, from both an industrial (product) and service (culture, tourism, medical, education, advertising) perspective. Moreover, culture has become a fundamental aspect of modern industry, playing key roles in: gaming, exhibitions, performances, sports, tourism, design, edutainment, as well as various content distribution industries. The prospect of applying emotional technology for cultural content industries makes up for more than half of the 'plan-manufacture-distribution-marketing' process, and thereby also serves as driving force for the growth of a nation. The primary objective of the following research is analyze successful cases from the past through utilization of emotional technology, and to speculate on efficient directions for future research into developing emotional contents. To achieve this, some of the key terms have been defined and elaborated for the sake of clarity. The terms are as follows: emotion, emotion engineering, science of emotion, emotional technology, and emotional contents. Furthermore, studies were conducted based on the six different fields surrounding CT R&D to observe how projects involving emotional technology have succeeded both on a national and global scale. Based on this analysis, this research aims to develop personalized 'Concierge' service-providing contents, contents designed to maximize performance ability of humans, and contents that could be controlled simply via emotion to effectively spread the culture of Korea by focussing on 'fusion' content development. The following research data may hopefully serve as a basic reference to industries navigating towards emotional content development.