• 유통과학연구
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• 제19권10호
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• pp.65-74
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• 2021

Purpose: The purpose of this study is to identify the maximum organizational effectiveness of compensation systems in the distribution industry. It is to identify the relationship between structural compensation and organizational effectiveness. It also aims to clarify whether distributive justice plays as a controlling variable between two variables. Research design, data and methodology: This study was conducted on distribution industry employees. The questionnaire was collected through self-subscription. A total of 209 questionnaires were collected during the month of April 2021, of which 203 were used as valid samples. Results: Structural compensation have been shown to have a positive impact on two sub-factors of organizational effectiveness. In the verification of the controlling effect of distributive justice, perceived fairness has a control effect on the relationship between extrinsic compensation and organizational effectiveness but it does not show a controlling effect on the relationship between intrinsic compensation and organizational effectiveness. Conclusions: Structural compensation has a positive effect on organizational effectiveness. The distribution industry should aware of the compensation and the perceived fairness. The fairness of distribution plays a role in identifying the recognition of compensation and organizational feasibility, identifying motivations of employees, and mediating proper strategies to enhance job satisfaction.

• 대한안전경영과학회지
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• 제9권6호
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• pp.97-103
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• 2007

This paper reviewed the relationship among internal marketing, service quality and customer satisfaction, and the mediating effect of service quality. Based on the responses from 163 hotel employees and 489 customers who encountered them, the results of hierarchical regressional analysis showed that all internal marketing factors have positive relationships with service quality, and service quality has positive relationship with customer satisfaction. Also, service quality has mediating effect between four internal marketing factors(education, compensation, delegation of authority, and internal communication) and customer satisfaction.

• 한국콘텐츠학회논문지
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• 제12권2호
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• pp.232-242
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• 2012

본 연구에서는 교사의 심리적안녕감, 공감능력, 직무효율성이 직무만족도에 미치는 영향에 대하여 검증하였다. 연구대상은 전국에 소재한 초등학교 196명, 중학교 62명, 고등학교 50명으로 308명을 대상으로 상관계수와 중다회귀분석을 실시하였다. 그 결과는 다음과 같다. 첫째, 교사의 심리적안녕감, 공감능력, 직무 효율성, 직무만족도 간의 관계를 살펴보면, 교사의 심리적안녕감, 공감능력, 직무효율성의 하위변인 중 자율성과 학교행정, 보상체계, 개인적성장과 학교행정, 보상체계, 근무환경, 삶의 목적과 학교행정, 긍정적 대인관계, 자아수용은 보상체계를 제외한 모든 하위영역에서 상관이 있는 것으로 나타났다. 둘째, 중다회귀분석 결과, 직무만족도에 영향을 미치는 가장 높은 변인은 인간관계, 자아수용, 정서적 요소 순으로 나타난 반면, 그 외 모든 하위변인에서는 통계적으로 유의미한 예측변인이 아닌 것으로 나타났다.

• 한국프랜차이즈경영연구
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• 제12권2호
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• pp.35-49
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• 2021

Purpose: The major objective of this study is to develop a model for the impact of franchisors' Gapjil (verbal·nonverbal Gapjil, abusing bargaining position, refusing transaction, false or exaggerated information, restrictive practices, unfair damage compensation) on franchisee's recontract intention. We also examine the mediating role of economic satisfaction and social satisfaction in the relationship between franchisors' Gapjil and franchisee's contract intention. Research design, data, and methodology: Data were collected from franchisee owners located nationwide in Korea. Out of 256 questionaires distributed, a total of 256 questionnaires were returned. After excluding 10 invalid respondent questionnaires, we coded and analyzed 246 valid questionnaires (effective response rate of 96.09%) using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 22.O and SmartPLS 3.0. Results: The findings of this study are summarized as follows: First, among the Gapjil of the franchisors, restrictive practices and unfair damage compensation had negative effects on economic and social satisfaction, but verbal and nonverbal Gapjil for economic and social satisfaction was not significant. Second, abusing bargaining positions and false or exaggerated information had negative effects on social satisfaction, but for economic satisfaction, found to be insignificant. Third, economic and social satisfaction had positive effects on the franchisee's recontract intention to the franchisor. Conclusion: The following implications of this study are as follows. First, the construct of Gapjil that occurs between the franchisors and the franchisees was first presented, and the franchisors' Gapjil is divided into interpersonal Gapjil and structural Gapjil. Second, the Gapjil of the franchisors can be an important predictor variable in maintaining and developing a long-term relationship between the franchisors and the franchisees. Third, solving conflict due to the Gapjil problem between franchisors and franchisees can be an important factor for franchisors and franchisees to co-survive and thrive in Korean franchise system. Fourth, this study suggest that managing the Gapjil of the franchisors was a important antecedent factor in maintaining long-term relationship between the franchisors and the franchisees. Therefore, this study will help franchisors formulate effective symbiotic marketing strategies to satisfy relationships with franchisees and consequently enhance long-term orientation.

• 복식문화연구
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• 제22권1호
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• pp.28-41
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• 2014

The study focuses on verifying the effects of service education and empowerment on job satisfaction, job performance, and customer orientation. 290 salespeople working for fashion companies participated by completing a survey. The collected data was then analyzed with SPSS 16.0 and AMOS 7.0. Structural equation modeling was used to examine the goodness of fit. Looking at the results of this study, the service education of salespersons in fashion companies was shown to affect their level of satisfaction with their compensation, whereas empowerment affected their psychological satisfaction. These findings indicate that the service training and empowerment as experienced by salespersons working for fashion companies affect their customer orientation and job performance. Specifically, psychological satisfaction as part of the overall level of job satisfaction was found directly to affect their customer orientation, whereas their satisfaction with their compensation did not affect their customer orientation. Customer-orientation as influenced by service education and empowerment was revealed to have direct effect on job performance. The results of this study indicate that the service education of salesperson working for fashion companies and their level of empowerment create job satisfaction and customer orientation in these individuals. This study will be a valuable source of information for those who create salesperson empowerment programs and salesperson management strategies for fashion companies. Such programs and management strategies can facilitate efficient job performance by salespersons working for fashion companies and increase their level of job satisfaction.

• International Journal of Quality Innovation
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• 제8권1호
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• pp.76-86
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• 2007

This paper reports on a study investigating key attributes of service recovery strategies in internet shopping mall. In theses day, service recovery has received important attention in the service operation management literature. Service recovery involves those actions designed to resolve problems, alter negative attitudes of dissatisfied consumers and to ultimately retain these customers. The study examined that service recovery strategies (apology, compensation) impact on the customer satisfaction. And customer satisfaction impacts on customer loyalty with SEM (Structural Equation Modeling). This study can be used a strategic implication for internet shopping mall managers to develop successful service recovery strategies.

• 한국게임학회 논문지
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• 제17권2호
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• pp.27-34
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• 2017

본 논문은 게임에 대한 사용자의 직접적인 행동제어 방법보다는 사용 습관의 변화에 대한 적절한 보상을 제시함으로 올바른 사용을 유도하고자 하였다. 본 연구에서는 제시된 보상의 몰입 효과를 분석하여 보상 효과를 검증하였다. 24명의 초등학생들이 실험에 참여하였다. 피험자에게 제공한 태스크(task)는 산술 게임이며, 결과에 따라 4종류의 보상(보상없음, 칭찬카드, 업적 스티커, 현금)의 효과를 분석하였다. 산술 게임하는 동안에는 심장 반응과 보상에 대한 주관 만족도를 측정하였다. 결과적으로, 보상이 없는 경우는 교감, 부교감의 비활성화를 나타내었으며, 칭찬카드를 제시했을 경우, 교감 및 부교감 활성화를 확인하였다. 즉, 칭찬카드가 다른 보상보다도 가장 몰입 및 만족도가 크다는 것을 확인할 수 있었다. 하지만, 보상에 따른 주관적인 만족도에서는 보상없음과 보상을 제시한 경우의 통계적 유의한 차이는 있었지만, 보상간의 차이는 확인할 수 없었다.

• PNF and Movement
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• 제18권3호
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• pp.453-463
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• 2020

Purpose: This study aimed to investigate the effect of an intensively rehabilitation program on the gait, balance, functional performance, and wearing satisfaction of patients with traumatic lower extremity amputations caused by industrial accidents. Methods: In this study, the anonymized electronic medical records of individuals who participated in the intensive rehabilitation program (among those who were admitted to the hospital belonging to the Labor Welfare Corporation) due to an industrial accident from August 2018 to September 2019 were collected. As a result, the records of 12 subjects meeting the screening criteria were analyzed. Results: According to the time of application to the intensive rehabilitation program, the 10 Meter Walk Test (10MWT) (p < 0.01), Berg Balance Scale (BBS) (p < 0.01), Timed Up and Go Test (TUG) (p = 0.01), the L Test of Functional Mobility (L-test) (p < 0.01), Prosthetic Limb Users Survey of Mobility (Plus-M) (p < 0.01), and Houghton Score Question (HSQ) (p < 0.01) values significantly improved with time. Conclusion: This study confirmed the positive effect of an intensive rehabilitation program on the gait, balance, functional performance, and wearing satisfaction of patients with traumatic lower extremity amputations caused by industrial accidents. However, this study was limited by the absence of a control group, and, thus, it highlights the need for more extensive research with a large sample.

• 한국콘텐츠학회논문지
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• 제14권10호
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• pp.639-648
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• 2014

본 연구는 의료 환경이 공급자 중심에서 소비자 중심으로 변화함에 따라 행정직원에게 동기를 부여하여 직무만족도를 향상시킴으로써 경영의 효율성을 높이고자 하였다. 연구대상은 수도권 대학병원 행정직원 총 305명으로 설문된 데이터를 이용하였다. 분석방법은 AMOS 21 Ver.을 사용하여 구조모형방정식(SEM)으로 통계적 검증을 실시하였다. 첫째, 모형의 적합도 검증결과 $X^2=206.776$, df=77, Q=2.685, P<.001, GFI=.915, TLI=.927, CFI=.946, RMSEA=.074로 분석 되었으며, 본 연구를 검증하는데 타당한 것으로 나타났다. 둘째, 성과보상과 근무환경은 동기부여에 통계적으로 정(+)의 방향으로 영향을 미친다는 점이 나타났다. 셋째, 동기부여는 직무만족에 통계적으로 정(+)방향으로 유의하게 나타났다. 넷째, 의사소통이 직무만족에 정(+) 방향으로 영향을 미친다는 점이 통계적으로 유의하게 나타났다. 다섯째, 매개효과 검증 결과, 성과보상과 직무만족의 관계에 있어 동기부여는 완전매개로 나타났고, 근무환경과 직무만족의 관계에 있어 동기부여는 부분매개로 나타났다. 공정하고 합리적인 성과보상과 직장 안정성, 복리후생 등의 근무환경, 조직내외의 원활한 의사소통은 직무만족도를 높인다. 이를 위해서는 경영자의 관심과 의지가 필요하며, 다양한 교육훈련과 프로그램개발이 필요하다. 본 연구를 통하여 병원 행정 직원의 만족도 향상을 위한 제도적 개선 방안을 모색하는 기초적인 자료를 제공하고자 한다.

• 한국재난정보학회 논문집
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• 제11권2호
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• pp.245-252
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• 2015

태풍 등 재난발생 시에 손해액을 평가하는 손해사정회사 종업원들의 직장만족은 손해평가업무에 영향을 미치며 종국적으로는 피해자의 보상만족에 영향에 미치게 된다. 따라서 종업원의 직장만족은 재난피해자의 보상만족에 영향을 미치는 요인 중 하나이다. 본 연구는 손해사정회사 종업원의 직장만족 결정요인에 대한 실증연구로 연구결과는 종업원들의 심리차원의 요인, 조직차원의 요인 및 개인차원의 요인이 종업원들의 직장만족에 통계적으로 유의하게 영향을 미치는 것으로 나타났다. 그중에서 심리차원의 요인이 가장 크게 영향을 미치고, 다음으로 조직차원의 요인과 개인차원의 요인이 비슷한 크기로 영향을 미치는 것으로 나타났다. 인지차원의 요인은 종업원의 직장만족에 통계적으로 유의하지 않은 것으로 나타났다. 손해사정회사들은 종업원직장만족의 향상을 위하여 이러한 연구결과를 활용할 수 있을 것이다.